Sarah S.
Yelp
I expected better from Proximity.
Our issues begun at check-in. We arrived, bags in hand, at the front desk. I gave the clerk my name, as I had arranged our reservation. After spelling my name twice, I handed her my driver's license to check her records. "No," she told me, "I don't have a reservation in this name." I showed her my confirmation email, detailing that I'd paid in advance. "This isn't a confirmation," she said, even though it had a confirmation number and my receipt. After several minutes of back-and-forth, she asked for my boyfriend's name, as I had listed him as my guest. Bingo -- she found it. Even though I had set up the reservation and paid, my name was nowhere to be found.
We arrived around 4pm and left before noon the next day, and at no point did we ever see another guest in the hotel. The place was silent. It made for a peaceful night, but it didn't instill confidence that we'd picked a great spot.
Getting ready for bed around midnight, the light in our bathroom burnt out. Being so late and feeling exhausted from our day, we didn't find it worth the trouble to alert anyone in the middle of the night. We used our phones to get around.
Before turning in for the night, we drew all the curtains and prepared to sleep in the next day. No such luck, as the clock in our room blared the alarm at 6am. It's worth nothing that it's not your typical beeping, droning alarm sound; it's more like a siren. Not a great way to start your Sunday morning.
Around 9am, when we started to show signs of life, I was getting out of the shower and heard knocking on the door. "Occupied," I called out. More knocking. "We're still in here," I said. Still the knocking. I opened the door, and the housekeeper on the other side said, "oh, sorry."
Proximity did have its good features. Parking is easy and free. Our room was well-appointed and had a pretty cool layout; much different than your standard hotel room. The windows were huge and let in beautiful natural light in the morning. The hotel had its moments.
All in all, I don't feel that we received value in proportion to the price tag. If I had known we were going to have such an unfortunate experience, I would have booked a cheaper room closer to our event. I thought a stay at one of Greensboro's nicest hotels would feel luxurious, but our experience fell short.