Just Sherri
Google
I hate to write this review because generally I love this place and the food is phenomenal. I drive 30 minutes to get this food because I enjoy it so much. Previously I gave thus place 5 stars, but after today's experience, I have to change it.
Today, I ordered food online to go. What was nice was that the food was ready 15 minutes prior to my estimated time, thus I did not have to wait.
When I received my food, I asked if I could sit inside and eat. The hostess was very nice and welcomed me to sit anywhere inside. I opened my meal and realized the "Garden Hash" that I ordered for $16, did not have the brisket ends as the menu noted. When I brought this to the server's attention (who was different from the hostess) she replied "we havent had burnt ends for a while," like it was something I should have known or if I made the mistake.
To that I said "ok, but this is what I ordered and paid for online." Her response was just a blank stare, no remedy, no apologize, nothing.
I followed up with "I think you guys should fix this as it is not what you actually offer and it is misleading." Again... nothing. A woman that is supect was a manager or team leader did whisper something about changing the online menu to the waitress, but said nothing to me.
I was not offered an alternative or money back AND was even charged for the extra avocado I ordered after I sat down and I brought to their attention that I paid $16 for a dish that was supposed to have meat and didn't.
Luckily the dish was still amazing and very likely better for my health. I am still greatly disappointed with the interaction and lack of care for the mistake. I will think twice about ordering ahead and maybe even consider not paying for my dish ahead of time if that is an option (to make sure I get what I pay for.)