Publix Super Market at Macland Pointe Shopping Center

This Publix is absolute dogwater. I worked at Publix for 2 years and know the standard is way above this. Specifically the deli in this case. Submitted an online order. It was FOUR subs. Took literally an HOUR to receive them. Robert (a deli manager) told me they never received the order. I left and the friend I was with happened to go by the deli and ask and apparently they had just started working on it. So way to go with communication there. The deli team has no pep in their step. I’m not asking for the world here. Just a reasonable time frame and some acceptable service. They simply don’t care.

This location is not up to par. On two occasions, I have been to this location to buy something as simple as townhouse crackers and they were out. I also went back a few days later to the same location simply because it's close to my home for bread and they were out of nature's own honey wheat bread so from now on I will be going to the Dallas highway location or Barrett parkway for they seem to be in stock of everything I need at all times

The store is always clean and wellstocked. The employees are always friendly and helpful - I love that they employ individuals with disabilities and allow them to work in a manner where their beautiful personalities shine. My husband will shop nowhere else. He's so loyal to this store that everyone there knows him. Great store, managers, and people.

This Publix is a good representation of what to expect. Clean, well lit store. Good produce. I even had a worker ask for my cat in the parking lot so I didn't have to put it away. 🙃

Debra in deli was so rude and slow. I asked to have my sandwiches toasted and she scoffed rolled her eyes. She didn’t even toast it all the way. she took them out mid way through the timer.

As a long time Publix customer, this store needs help. The deli and bakery departments are the absolute worst. Online sub orders are never ready when they’re supposed to be ready and on top of that at least one if not more are incorrect. The bakery is a whole separate issue. I’ve had multiple orders for cakes from graduations to birthdays. I haven’t had a bakery or deli order from this Publix that hasn’t had an issue would be easier than to elaborate on all the messed up orders.

Great customer service and clean store. I always find what I'm looking for and if I get canned foods they aren't dented like at other stores.

Easy reservation. Cottages or tent sites. Can't wait to go back. We took a group of 7 families.

Was just at the store this morning. I needed some help in the meat dept. Two men were working. I waited for them to get to a stopping point in their cutting. They never looked up. I called to them after several minutes, nothing. I saw the man working further down in the fresh fish area look at me, then them, waited a moment, then left the area. I waited awhile longer. Nothing. They won, I gave up. I had some other shopping to do. Found one item I'd come to the store to get, but not the other one. I purposefully went to a manned checkout instead of self-checkout. When the cashier routinely asked if I'd found everything I wanted, I said, "Actually, no, I didn't." No response. I'd never said that in a Publix before, so I'd been curious how they handled negative responses. Apparently they ignore it. Or at this one they do. Handing me my receipt, she asked if I needed help taking my groceries (one bag, one very light item, I'm not old) to my car. Really? Btw, she heard me say "no" to that, so it's not like I'd been whispering in the store. I live very close to this Publix. It's for reasons like this that I go past this Publix to go to the one on Dallas Hwy for my regular shopping. I love Publix, but I hate this one.

I go to Publix for the outstanding customer service and cleanliness of the store. That has been a constant, and I feel good about shopping there, especially during the pandemic. Their products are fresh, and they do have a great variety of meats, produce, and other items. However, due to no fault of their own, and with supply chain issues, they are really out of a ton of stuff right now (Jan 2022). I know it's the same with many other stores. They are really low on paper products, juices, and frozen foods. I even had a hard time finding lactose-free milk recently which has never been an issue before. One thing I find frustrating about the store is when I call the manager to ask to order a product that they quit carrying, they rarely call me back. And they are not great with follow up in that regard in general. The customer service staff is excellent, and the pharmacy staff are all very friendly.

Interior / Exterior Like most Publix stores - this store serves as the anchor store for the plaza. Fun fact - if you see a Publix store in a Plaza, 99% of the time Publix actually owns the plaza and the other businesses just lease space in the plaza. Parking is 'ok' but it can be a struggle between peak hours (noon - 1:30pm and 5 - 6:30pm). Customer Service Everyone knows - this is where Publix shines! Even when I was younger and rarely ventured into Publix, I was always taken aback when I asked a store associate where I could find an item and they insisted on escorting me over to the actual product instead of just saying, 'aisle 7.' On the one hand, I felt like they were treating me like a I was a doddering little old lady that couldn't be trusted to find it on my own and I felt guilty for taking them away from their tasks. But on the other hand, I was super impressed. Now - I'm just happy that they're saving me time from having to wander down the aisle looking for the product because I'm pretty much always in a rush thanks to my 1,000 jobs and family commitments. Value / Price One of the reasons I put off shopping at Publix for the longest time is because I always heard they were pricey. I have to say, compared to Walmart and Kroger, they are pricier - but if you stick to the sales flyer (which I do) / wait until your favorites go on sale to stock up and stick to purchasing produce and dairy versus a bunch of pre-packaged convenience foods, your wallet will be ok. ;-) Other / Overall Everyone raves about the subs and the fried chicken. I've never had the fried chicken but I can tell you the chicken tender sub and the Boar's Head Ultimate sub are my favorite subs. Full stop. That's including dedicated sandwich shops. If you're in the mood for something healthy and don't feel like cooking, they will still bake salmon, steam crab legs, etc with old bay, lemon pepper or other seasonings - but the deli now has baked chicken tenders as well! The reason I decided to write an update is because last weekend I was running all over the place trying to find a Kroger that a) still had someone working in the meat dept licensed and trained to operate a bone saw and / or b) actually still had a bone saw - and lo & behold - Publix had a bone saw, along with a meat finisher that was licensed and trained to cut meat with a bone it. And icing on the cake - the cut was on sale! And unlike Kroger, they were willing to take my order of the phone and let me come pick my order up at my convenience. They really saved the day! Great job Publix! PS - Lest I sound like a 'paid shill' or fake reviewer ... under the 'nobody's perfect' category ... Let me just say, I don't love the fact that after having the Glacier / Primo machine out-of-order for months (and I finally contacted Primo and they claimed to have no knowledge of any issues and 3 days later the machine was magically fixed) - they moved machine to the pharmacy. Some locations stick the machine in the 'foyer' near the carts. Some put it outside. Some put in near the restrooms. I get it - there is no 'great' place for it. But for a germaphobes or people with weak immune systems - I'm sure being stuck, waiting for your bottles to fill, so close to the pharmacy can be a little anxiety inducing. The last time I was there - I was re-filling one '5-gallon' jug and six '1-gallon' jugs. There was a Mom with 3 little kids - all insanely adorable and filled with energy. But that's not all they were full of. Their noses and chests were also full of snot & mucus. They kept running over to, talking and asking me questions about my purse and my toes, telling me various things about themselves - and even tugging my dress to get my attention if I didn't respond quickly enough because I was shuffling bottles in and out of the cart. I sent a little prayer up to the heavens that the runny noses were allergies and not colds. Lol.

This is my go to Publix and the overall store is great but I will NEVER get a sub from the deli based on what I experienced a few months ago. Some of the other reviewers have commented on a female deli associate who's extremely slow and easily distracted. I'm pretty sure that's the same person I dealt with because in the amount of time it took her to make me 1 6-inch chicken tender sub, the other deli associate made like 4 12-inch subs. It should not take 20 minutes to make a 1 6-inch sub. But what was truly disturbing is the glove situation. With the gloves she put on to make my sandwich, I watched her handle multiple cabinets- including the cabinet they use to store a trash bin- multiple times. She was touching various countertops throughout the deli, and handled the meat slicer, all with the same gloves. She then used those same gloves to make my sandwich. The other deli associate, though much faster, was still handling that cabinet with the trash bin with the same gloves he was using to make subs. It's like they don't understand, when you change gloves for each customer, you're not supposed to literally touch everything in the back of the deli with those same gloves (including where trash is stored) then turn around and make someone a sandwich. There needs to be serious retraining on glove hygiene at this Publix deli.

Customer Service - Carpet Machine Rental: I was wildly overcharged (I got a $400 refund). When she told me the total, I asked if that was correct because it seemed ridiculous. After making the payment, I walked to the display with my receipt to confirm I was wildly overcharged. I understand how the mistake happened because I was only supposed to have it one day, and she just gave me the one day rate for every extra day. but the least you could do is apologize after almost taking $400 extra from me. Also, realized she didn't give me the copy of the original receipt, she kept it and just gave me the refund receipt - I wanted to double check everything but I'm just gonna call it a day

They always have turkey parts, which are now usually hard to find at anytime during the year.

Waited literally 23 minutes for two sandwiches. It's like she was practicing moving in slow motion. Like come on now Dyon how are you gonna take a full 2 minutes to clean a knife off. The girl behind me in line said "she's moving so slow it's like she's mad at you". I have never left a review before but this was just so disrespectful.

I have been shopping here for two weeks. I get great customer service and happy to spend my $1300 a month here than Walmart where they need to learn a thing or two.

It's always a pleasure coming to this Publix. I've been living in this area since 2001. This places has always had a good reputation to me. I love going to the deli to get the chicken tender salads. The workers are also always nice. I love how they give disabled people a chance to work & feel noticed & needed!

This Publix near Windy Hill Road and Powder Spring Road is in a shopping center called Macland Pointe. Nearby businesses inclues Dragon 168 (Chinese restaurant) https://www.yelp.com/biz/dragon-168-chinese-restaurant-marietta?uid=FdPioXvctMq8lhBtd_NnTg&utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct) , M & J Home Cooking https://www.yelp.com/biz/m-and-j-home-cooking-marietta?uid=FdPioXvctMq8lhBtd_NnTg&utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct) , Vinzo Wine & Spirit, a nail and hair salon. I came by here to pick up a few items when I was working in the area before heading on home. I was able to get all that I needed without any problems. I didn't interact with any of the floor sales associates because I knew what I needed and knew what I wanted. I thought the store was very clean, neatly organized and they had plenty of cashiers on hand. 1257th review 3/7/2018 177th for 2018

Today at about 6:00pm I stopped by Publix to buy medicine for my son. I was done paying and since it was medicine the computer at self check out said to wait for the cashier for approval. I waited and the cashier came right away and enter his pin. While he was doing that he said to me "Are you stealing" I was with my 9 year old daughter. I didn't know how to react because obviously I wasn't expecting that. I said no and he said "well I had to ask". I felt so embarrassed and will not be returning. I just moved to the area but I had never experienced anything like that before.

the deli department where they make your subs are very very talkative and get so distracted and they never change their gloves. they have the same gloves on after putting different types of meat. it's disgusting

Either the cash register needs to work properly or the cashier. This evening, the cashier sent me over to customer service to get checked out because she claims that she was having issues with her cash register. Customer service always has a line and I did not want to wait so I let the acting manager know that either if you are going to have a register open let it work properly and that goes for the cashier as well.

If I could rate this place a zero I would. They never know what they have in stock. I called ahead and drove 40 minutes out of the way just to be told "oh I thought it was a different item" totally unacceptable. Especially from management. So much for excellent customer service.

This publix is like a Kroger. The employees are not helpful! I asked 3 different people where the hush puppy mix was the first said he thinks by the bread and kept stocking. The second asked another employee who told her isle 6. The third (in a manager shirt) also said isle 6. I should have driven the extra few miles and gone to my publix on barrett and Dallas. They would have shown me where to find what I needed.

Friendly, helpful employees. Great, clean store. Easy to shop in. Likeable staff. Couldn't ask for anything better. Love going there. Always a pleasure. Thank you, Publix.

Publix used to be a store I enjoyed going to when I felt like I could "splurge" on some higher quality groceries. That made it really easy to justify the higher prices, but that hasn't been the case in many, many years. Competing stores (particularly Kroger) offer even higher quality options at substantially lower prices. I haven't felt the need to visit a Publix in many years, but having been given two leftover gift cards I decided to visit the one near my house to make use of them. This particular Publix, while still a nice store, has always been the worst Publix I've ever visited. The staff are ALL friendly enough - that's not the problem. The problem is that the item selection is vastly inferior to most other grocery stores (including other Publix stores), barely anything in the store is clearly priced, and the quality of the options just isn't where it should be to be on par with the prices Publix charges. I think Publix had gotten in the habit of being a "high end" grocery chain and kept their prices high purely out of habit, while everyone else seems to have caught up and even surpassed in quality while keeping prices down. Friendly employees aren't enough. There's just no reason to go to Publix anymore. Especially this one. EDIT: My final total was around $110. No exaggeration, these same five bags worth of items would have been around $30 cheaper at Kroger. Seriously, go to a store that gives you more value for your money. Publix isn't it.

Today the lady at the register was very rude. She didn't speak or anything. She was just all about the purchase. They are usually really great at this store but I went and talked to the manager and got it taken care of. That is why I have it a three

Love Publix! Everyone is always so helpful :). This isn't my favorite location but hey it's Publix, have to give them 5****

Employees are over the top friendly. Which is a good thing! deli is a great lunch time spot...just beware when coming at noon. There's a bunch of starving people, only 1 or 2 people working, and no cashier. It reminds me of feeding time at the zoo

Best local Sub available. Order the Ultimate on multi-grain bread with Boars Head meat.

I prefer Publix for my grocery shopping. Never use their Ticketmaster. Also, the majority of the baggers do not understand how to pack the reusable bags. Watch the packaged cold meat and packaged cheese as sometimes the expiration dates have passed.