Publix Super Market at Mt. Zion

Hey everyone, I just had an amazing experience at Publix with my mom. It's one of our favorite grocery stores, with a great atmosphere and friendly people, including some of my friends who work there. And let's not forget their incredible subs. I highly recommend trying a foot-long white bread sub with extra mayo, pepper jack, cream cheese, sliced cheese, toasted with hot honey, tenders, lettuce, onion, and banana peppers, paired with a refreshing raspberry sweet tea. I'm so grateful for this local gem.

They did soooo amazing on my granddaughters cupcakes for her birthday. Her class & herself really enjoyed them for her 6th birthday and they were ready when promised. Only thing is the adults said it was a tad bit too much food color used in the icing but the kids didnt mind 🤣😂

Have had terrible interactions with the deli staff. I understand it can be very trying to service the public, but if that's your job description, that's your job description. Both times of these less than stellar encounters occurred when i have come in seeking breaded wings, which i now assume they no longer serve on the hot line, only in the mixed chicken boxes or platters or something. Anyway, a very rude african lady basically looking over my head when talking to me, eventually had to end up telling her how rude she was being, and no i wasn't coming at her with an attitude .just wanted the 5 wings special. 2nd encounter, same request, this time a Carribean man behind the counter. Looking mean and unfriendly as possible. I asked were any breaded wings going to be coming out. He answered, no with a stoney faced don't bother me with anything else, take what you see out or get out of here was his whole vibe. What's wrong with the deli section at Morrow's Publix??? Same scenario at the Fayetteville Publix. The lady was so sweet and accommodating, she just went to the back & got me 5 pieces and served them to me. Yes, i will now drive 17 minutes out of town to a store with employees that get what customer service means, rather than use one around the corner basically from my home where you end up being made to feel like you are a nuisance and pretty much i hate you & possibly my job too ( because that's what's screaming from your non verbal behavior & mannerisms). I did bring it to a manager's attention the first time ;& she was looking at me as i was relaying the details like i was the problem, which i was not, but i did notice once when in the store, after the incident that the rude lady was on the sandwich side now...Lord help those customers if she hasn't had an attitude adjustment. And i didn't bother to report the hateful looking guy. I get it, leave that deli section alone until a new face is behind the counter. Or just leave them alone period.... Think i'll go with that.

A lot has changed at this location over the year for the better from the new self serve cashiers that make service getting out faster to a new flow at the deli, bakery, cashiers, sandwich bar etc. not only that the staff are always welcoming greeting you at every station. I’m so pleased with the upgrades and great customer service from people like Ms. Angie who always stops to help you no matter the hour, or Patrick in the bakery who says hello every single time with a smile! Aminata always pleasant and helpful!!! so dope. Keep it uppppp! Hope them and more that I can’t name get a nice bonus! Happy holidays!

Coming to this Publix late in the afternoon for a money order and asking for the amount to be decreased and customer service rep tells me no so I ask for manager Daniel who still did not provide good customer services. After explaining the process and I state ok can I get a money order he continues to talk to me about a process that no longer matters because my price has decrease. I have never got worse service like this from any Publix so I know I will not be coming back to this one

I ordered instacart due to me being sick and not wanting to go in the store . The pick up area was full so I parked right across the street from the area and put it in the instructions. I waited , no one came , so I called . They said someone was coming out and they marked it as complete. I ended up having to go in to not only my order sitting out but to folks being smart with me like I did something wrong . I mean if you hate your job cool but don’t take it out on others !

Been to this Publix for years but the DELI customer service is not good. I started going out of my way to another Publix for the Deli. Everytime the staff have an attitude NOT ALL of them. If you order online good luck I had to wait in line and replaced my order through the line. Another time supposed to be ready at 130 waited 30 minutes spoke with the lady with the hot food she found our subs not even on the rack not hot. No point of doing online at all !

It's a trying store to get into and out if your disabled like me. People are always parking in the disabled parking even though there is an on duty officer there every day, no one ever enforce or ticket People for illegal parking. There were no mobility scooters as always, the only two that was avaliable was dead, the other was broken. Due to no scooters being avaliable after waiting 15 min for a handicap spot to open up, I gave up and went back home. Krogers is usually a better bet, I will try them tomorrow instead.

There's nothing like a good Publix run. However, this wasn't one of my better experiences. The Good: The store was vibrant and clean. Every shelf was stocked and as always, the good scents were coming from the bakery. There were ample sales going on so this was def a walk every aisle type of trip. LoL. Upon arriving at the checkout, the cashier and bagger were super friendly. The cashier greeted us and rang up our items. She thanked us for visiting and ended the transaction with a big smile. The bagger took time to bag the groceries with care and ensure nothing was squashed. He was very pleasant as well and ended our time with a pleasant "have a great day!" Clean store. Stocked shelves. And, great cashier and bagger service = An absolute WIN! Area of Opportunity: Before getting in the car we realized a few of the items didn't ring up what the sale price presented them as. Not a problem, we headed inside and went to customer service. Upon arriving at customer service, there was one lady ahead of us, however, there was no one behind the service desk... a few moments later, one of the staffers at the front advised the rep would be back shortly. 4 minutes later, another person came behind us, now bringing the line to 3 people. The Customer Service Manager peeked out from behind the door and the front staffer advised her that the rep would be back shortly as she went to the restroom. At this moment, opposed to taking ownership of the line, the CS Manager says ok and goes back to the back. Being a paying customer I was disturbed by this for a few reasons, 1) the lack of service provided by a person in a leadership role, 2) the fact that there is no coverage for an employee to go to the bathroom, 3) the fact that upon finding out that there was no one at the desk there was no acknowledgement of us who were in line. Wow! Though I am taken aback by this experience, I understand that it is not a representation of the entire store. However, this a direct reflection of a training opportunity that needs to be executed by Senior Management.

I was getting some supplies before the next snowstorm, I must stay in general this is my least favorite publix but today the service at this was really great. There were a few things on the shelf that I needed that were not there. I asked a employee to check-in the back for me and they did so kindly and eagerly. All the staff encountered were pleasant and helpful. The store was actually well stocked considering how many people were in there. There were long lines, but almost every cash register was open so the line didn't actually take very long. I think my biggest problem with this Publix is the some of the people who come to shop there are rude or out of order, but it was a good day. This visit only one person was blasting music from his phone and no one was talking loudly on the phone or cursing. This Publix is in a convenient location so I will continue to stop in when I need something quick.

Publix Super Market at Mt. Zion is a supermarket chain with a wide selection of groceries, plus deli and bakery departments. As this is my nearest Publix location, so I do my regular household shopping here. The customer service is very friendly and always helpful. Their is plenty of free parking in front of the store. The place is kept clean and neat. I never saw anything out of stock. I would highly recommend this location for your shopping too.

I like this Publix Supermarket located in Morrow. The times I've been there the store is clean and organized. I especially like the deli department. There's a sweet older lady with a beautiful accent that works behind the counter. She always warmly greets. The first time I went she patiently answered my questions about deli meat which I don't eat often. I appreciated her suggestions on turkey and ham that's minimally processed and tasty. They became my favorites. She slices them perfectly. Overall good shopping experience every time. I recommend this location for your grocery shopping needs.

OMG, at 1:30 pm where is the manager? I asked for assistance twice at the dairy case for Greenwise Organic milk. There was one gallon present and the expiration date was tomorrow(6/26/24). I asked for assistance twice even going to customer service. Eventually I asked the associate filling the ice cream cases to look for more milk. He returned and said there was NO Greenwise organic milk. He then removed the gallon with the near expiration date. Another unacceptable interaction- the $.99 strawberries at the entrance of the store had berries with mold visible. I offered the package to a man with the green shirt on to remove it, but he told me he was of the clock and kept walking. . Very disappointed with this location's cleanliness, lack of customer service and availability of merchandise. I truly hope this review gets to the appropriate persons to make a difference. I enjoy the Publix stores but not this one in my neighborhood.

Jake The Grocery Manager is the worst. Instead of doing his job he confronts a customer whom he doesn't know because I put oatmeal cookies next to Krispy Kreme Donuts and ask me in an aggressive tone what I did with the cookies after looking at me with them in my hand and walking past him after him coming down the chips aisle after spotting me but never said anything until I come back that I should have given it to him instead of playing Hide and Seek with the Cookies. I intelligent said you could have also said I can take these back for you as well when you looked dead at me. Unprofessional and needs retraining. Imagine if he talks to customers like that he probably a lot worst with employees. He has made me uncomfortable shopping at this location.

This is the woest Publix I've ever been to. They are incredible slow and the workers just stand around. Literally got 20 ppl in line and they aren't opening up any registers. Please invest in self check out so I can get out faster.

Why is it that I can find the grab and go Cuban sandwich at other Publix stores but not at the Publix in my neighborhood (Mt Zion Morrow) . They never have it? I don't even see a tag on the shelf for it in the grab and go section.

$10 sub sandwich gets only 2 slices of meat? After waiting in line for 30 minutes for this. Won't be back here.

I shop Publix at on a regular base prices are good and the quality is good I went there today on my lunch break and I purchased cantaloupe in the produce section in a plastic container I was very disappointed it was not sweet it was dry and very hard I really wanted to bring it back and get my money back but time wouldn't allow me to do so..I'm very disappointed! I really would like a refund

I went in to add something extra to my baby shower cake as well as add cupcakes to my order and I really appreciate Tammy and Lynn for their help! They were so sweet and patient and made sure my order was correct for my big day. I appreciate their help so much and if possible I would ask for them to make sure your order is ready and correct for your special day! I love people who take pride in doing a good job. Thank you again ladies!!

I love Publix. Always clean and fresh . Staff is always polite and professional . The new one Near my house is so convenient

The line at Publix Deli is longer than the time spent at the waiting room of your nearest hospital emergency room. Damn shame

It's better to shop here in person. I can't with the refund, replace in delivery app.

My go-to grocery store because it's the closest to my house. I love the selection here but it's not always the best. I find a lot of expired items and not just a day or two, but months! Some employees work hard to restock shelves and others stand around on their phones. Expect a long line when trying to order a sub after 4pm and online ordering doesn't make it any quicker! The store is typically clean otherwise!

So everytime I come in here I get sub sandwiches. They have the best but having to wait in line for an hour is ridiculous. So I decided to order online, that was even worse you select your pick up time and when you get there it's a line for online orders. If this location can't handle the demands of making sandwiches for instore or online orders they shouldn't until they enough help. The kicker was the employee who was making in store sandwiches that spit in the trash can. I'll be making my own sandwiches at home

The man that stated that Publix only put two slices of meat on a sub is lying you get .38 or more on a sub that's over a 3rd pound of meat and in Georgia you get four tenders for tender weigh a lot on a sub so I don't know where he got his sub, but I couldn't have been publix deli!!!! he probably was trying to get something customized, which have to put on according to cost of product if it's customize And He probably had other ingredients on it along with the 2 slices of meat , which means you still only get a equivalent to .38 nothing more unless you pay for the extra meat or product. sub toppings on bar included except specialty toppings or condiments there will be a fee.

They need more parking spots for curbside pickup, 4 spots isn't nearly enough...it's annoying having to ride around in circles

This location is always busy...they have great customer service, but today my review is about the loud smell of seafood perfuming upon entrance. I generally, don't smell seafood throughout the store..today was a different story. I like the fact, they always have a police standing somewhere near the entrance.

I have fond memories of this Publix when I lived here years ago. Last week I walked in trying to get a deli sandwich at 2pm and line was nearly at the front door so I left. I still had a major craving today so went at 8pm. I was 3rd in line and there were 2 sandwich makers, both very slow and no urgency. I could tell they were ready to go home, very disheveled, paper wrappers everywhere and food containers out. My sandwich guy was ok but he was whispering grievances under this breath & busy talking to his coworkers. I ordered a buffalo chicken tender sandwich but he had to run back for 3 items, also I had to remind him to add my buffalo sauce, there was no bottle for it so he ask if he could pour from the liter container, which was fine. After the 30 minute wait I then had to go to the cashier line which there was another long wait. Went to my car to eat the sandwich but it was all soggy and soaked that it instantly broke apart and on top of that, it was not good. Craving not satisfied! My friend who works in the industry told me customer satisfaction goes down in the evenings when the general manager is not there. This was not a great experience and would either just go in the am or avoid if I can.

So placing a deli order online for pickup is supposed to be the quicker option, right? Wrong. Expect to wait half an hour to an hour after the ETA listed before getting your order. I don't think they even check the online orders since they seem more focused on fulfilling just the walk up orders (whose lines basically wrap around the rope which is why I opted for ordering online in the first place). This is so frustrating since I enjoy shopping at this location. The deli just needs a lot of work.

As I'm writing this, I'm still in line waiting for my sub I ordered 90 minutes ago online. It was scheduled to be ready for pick up at 5:20. I know how poor the quality is so I gave them an extra 15 min so the sub would be ready for an easy pick up. However, it's not 6:10 and I'm still waiting on an update for why my sub isn't ready. It's ridiculous how you can plan ahead and still have to wait longer for a simple online order of a sandwich to be made.

The deli line was one of the slowest I've ever seen at a Publix location. The guy behind the counter was having a bad day and he didn't know what I meant by saying I wanted 1.25 pounds of chicken fingers... somehow he knew what 1.50 aka 1 1/2 pounds of chicken fingers were though so I got that instead ‍ I was really confused why he didn't know what I meant by saying 1.25 pounds of chicken fingers. The other employees seemed very happy and intelligent though. Police were very present here today Saturday July 13, 2019 because this location is in a black community and it's not always safe around here.

Clean friendly environment! Food Quality and warn Smiles Is what! brings me back. Every time. I'd love to see a variety of more fresh fruits & Vegetables.

Purchased cupcakes for my granddaughter birthday party on 1/29/2023. Picked the cupcakes up about 1pm on 1/29/2023 and the cupcakes were so stale. On top of that they messed up the writing we requested and wrote what they wanted. The cupcakes were suppose to be in the form of a 3. It looked like they gave up forming the three and boxed up the other 5 of 24. I won't use them again and don't suggest them to anyone.

The 5 stars is strictly for deli department. The rest of the store 3-4 stars due to the layout being awkward and cashiers not being great. The deli staff is great, Roderick in particular. He did everything in his power, one hour before closing to ensure we were satisfied. He made us feel welcome and did not rush us. He deserves a promotion! I will be returning to the deli!

This location is always busy but the lines never take forever for you to get out because the cashiers are quick, efficient and friendly. It's my go-to grocery store when it's time to shop. Great job Publix of Morrow.

Worst online experience ever!!! Placed an online sub order and it wasn't ready at the time the app said, no worries so we went an waited. They didn't not only know we had ordered they never even tried to fix it once the error was figured out.... We won't be coming back to this Publix, maybe none of them...

Lines at the deli counter are always long. If you don't order ahead via their app, you'll wait 30+ minutes. If you do order via their app, your food still won't be ready. You'll have to ask about you order and still have to wait several minutes while they work on the orders of customers in line. Infuriating. Likely the worst store in the Publix system.

I visited Publix on Mount Zion Road to ask about getting some boxes for a move. I encountered a short stocky African American man with dreadlocks and an accent who identified himself as a manager. I told him that I needed to get some boxes. He paused and looked like a deer in headlights and stated oh, we do not have any boxes. (How would he know....he did not go and look.) I immediately felt push back and I knew he was lying. He just did not want to take the time to assist. There was a lady stocking items near him. He said talk to Star, she can help you. As a matter of fact, Star will have you some boxes ready on tomorrow. Star acknowledged she would have the boxes waiting for me the next day. She said come tomorrow after 1pm. I came at 3:00pm and I approached a young lady and informed her that I was there to pick up boxes that Star had for me in the back. The young lady went into the back and came back to advise that there were no boxes in the back for me. I told her about the encounter I had with Star and the manager (I described him to her and she knew exactly who I was talking about.) The young lady went back to speak to the manager and the manager told her Oh, we got rid of those boxes this morning...... Can someone please help me with this. Can you be that LAZY!!!! He said whatever he needed to get me to go away. How could you get rid of boxes early in the morning that Star was saving for me to pick up after 1pm. I called to speak to Star the next day and she apologized and stated she would have the boxes for me the next day as promised. Note: it was very difficult to get Star on the phone and when she did answer it was as if she was trying to see who it was before she started talking. You know like....is this the lady calling to ask about the boxes. The next day, I thought....you better call before you go to the store. I called and was passed from one person to another, to another, to another, to another, to another....then they said Oh, Star is not working today. By this time, I guess she knew who was calling so she told them to tell me she was not working. All these years, I have had so much respect for Publix...I have spent thousands of dollars in their stores and this is all the respect they can give to their customers..... The only thing they care about is you spending money and revenue. Star, I want to thank you and your sorry manager for your outstanding customer service. I see why your mother gave you such a special name.

their staff is ghetto and they need to do better regulating the pick up parking lot spaces! it's is a HUGE inconvenience for people who are actually picking up groceries and they are parked in those designated spots. their car needs to be towed or fined as if it was in handicap. what's the point of the spots if y'all gone let just anyone park there

This is the ONLY Publix in Clayton County. Stopped by to pick up a chicken tender sub to eat later. Both the deli and the cashier lines were long. However, the store was clean and there are seats where you can sit down and eat. Also lots of available parking. There is also a SunTrust Bank for those looking to bank and shop at the same time.

My family has found that the sandwiches / subs made at this Publix are really, really good. This deli is good enough to rival any of the other mainstream "sub" competitors on the street. It's almost "routine" to bring home a sub as part of the weekly shopping trip. And I have an idea why their sandwiches are good: staff clearly like each other. They laugh with each other. They pour that fun into their work, and I think that's what shows in their sandwiches. So yeah, it's a Publix. And yeah, you can grab a few other things while you're there to turn your sub into a picnic.

My experience is always the Deli. WHEAT BREAD TURKEY SUB WITH OIL, Vinegar, onions, spinach, black olives, provolone cheese, banana peppers, jalapeños peppers, black pepper, and Oven Gold Turkey or jerk turkey . ~BOTH ARE FABULOUS~ There is a lil lady who makes ALL HER SUBS WITH LOVE. Guys, try out this LOCATION. I careless about shopping here because it's madly packed ALL THE TIME. Plus I like Farmers Markets. But the Deli, WOW, always has a LINE because the FOOD PREPARED IS GOOG GOOD! Check them out GUYS

I love Publix. Looking for a few snacks and they have everything I need. Always fresh.

This place is the bomb for fresh sandwiches! I tried the Deli area for the first time with my wife yesterday. Roderick & Dontell did an awesome job preparing our orders. Their customer service skills are superb. They're the exact definition of "True Authentic Customer Service!" They went far beyond to make sure we were completely satisfied with our sandwiches. Definitely coming back again.

Worst Publix EVER!!! They are not friendly at all which I thought Publix usually prided themselves on. I had an annoying experience at the deli where I called in an order. When I arrived to pick it up at the appointed time I was told they had no record of the order. Only one employee smiled or even greeted me and the rest looked miserable to even be there. I'm very surprised because my experiences at other Publix stores has been very good. They're usually very friendly. I will go out of my way to visit a different Publix store next time and I just live around the corner from this one.

Only giving one star because I can't give 0 Stars. I always order from the deli online so that it's ready for me to pick up. Nine times out of 10 it's either wrong not ready or items are missing. Today I ordered six different items at 11 in the morning for 3 p.m. pickup. I got to the store and there was nothing ready. They said they didn't even have my order. So instead of waiting the hour that it would have taken for them to slice all my cold cuts I ordered just one of the items and left without shopping any further. Publix is more expensive than most other grocery stores so even if you buy a few items you're going to spend more than if you were to go to Walmart or Kroger. Potentially I could have spent over $100 but this purchase was $8. Good job Publix! Also I guess I'm a slow learner because I keep going back. Not after today!

WARNING only visit this Publix Deli for fresh hot food if you have a half hour out of your life to waste. The guy working in the hot food department is very unprofessional and extremely slow. He spends more time telling you where to stand so that you don't block the empty pathway in front of the deli and also laughing talking and socializing with customers as opposed to giving people their orders in a orderly fast-paced kind of manner keeping it moving! He clearly lacks professionalism and should be working on a kids playground as opposed to serving customers food with tongs used the serve the chicken that he continued to swirl around as props to entertain a customer during their conversation I hated it!! I stood in line for 25 minutes and watch this guy converse when I only needed a half order of potato wedges by the way which were cold when I received them this was the worst Publix experience ever. I ordered fresh salmon to be steamed in the seafood department prior to going to the deli to get some potato wedges by the time I went to the bank to get my salmon the lady thought that I had left the store because it had been over 35 minutes since I ordered it, completely unacceptable!

I usually don't score a place this low, but Publix earned it. I waited 28 minutes for an employee to bag some rotisserie chicken that was ready 7 minutes prior to the wrapping. The employee didn't acknowledge that there were three other people waiting next to me. Very slow service and little regard for waiting customers.

This review is simply to highlight the exceptional customer service I received from Kirby in the Deli depart today. She truly went above and beyond in preparing my chicken tender sandwich, especially with all my customized request. Kirby was friendly, patient and kind, all while offering tremendous customer service. I'd wait in that line and visit this specific Publix again simply to have Kirby prepare my sandwich. I wish more employees were as kind as she is. Oh & the Banana Pudding they offer also in the deli section tastes like homemade.

I usually frequent this Publix for my lunchtime sushi since I can see it prepared fresh while I wait. Most times when I arrive at the sushi fridge, most of my california rolls are usually gone so I'm the lucky one that gets the good stuff! LOL The rolls are really good for "grocery sushi" but I wish that the packs would come with more soy sauce. This Publix is usually great because of it's location (right off I-75), but it's a bit of a maze getting in and out of this parking lot if you're not familiar with it.

Have to agree, the deli serves up magic compared to subway. I don't come here all the time but when I do, I enjoy shopping here

I truly enjoy coming to Publix. Sometimes you have cashiers that aren't friendly and don't wanna smile. Then you have other cashiers that are friendly and get good customer service. I realize that it gets busy and intense, however you still have to maintain good customer service.

I've always liked Publix from the subs to the great food selections. This is one of the better grocery stores in this area. Customer Service is great & this store anchors all of the other small stores in this strip mall. Parking can be a little tricky with everyone coming here but it's worth it for the selection.

My family and I shop here regularly. Service is always excellent! From getting a homemade sub sandwich made, to getting groceries and help that you may need. I'd say excellent. Please keep it going.

Clean, bright, well staffed grocery store. A lot of the things could be considered overpriced if they weren't in sale. I skipped some of the necessities because I knew I could find them cheaper elsewhere. The real draw seems to be the hot food / lunch selections: sandwiches, sushi, etc. The line was decently sized right around lunch time. And although I didn't personally partake, the other customers seemed happy with the service (and the food did look good). Parking can be a bit crowded, but you can usually find something (even if it is a little further of a walk) within a few minutes.

Vickey needs to be fired! She always had such a hostile attitude. I love this place but she needs to be removed. I've had two rude encounters with her already and I'm sick of it!

This is the worse Publix I have ever been to! I went to get a cake for my daughter's birthday and stood in front of the bakery for 15 minutes waiting to get service from someone. Then another woman walks up right next to me, and immediately someone comes to service her! I walked away in anger and headed to the sushi section, only to find out there wasn't any sushi! I immediately left the store and went to Walmart, where I received grade A service!