Publix Super Market at Sandtown Crossing

I have been a frequent customer of the Publix Sandtown Crossing location, and while I mostly enjoy shopping at this location, I must express my disappointment with the continual poor customer service experience that is provided by the store’s Deli department. Case in point, I placed a pre-paid pickup order for a wrap on Monday, January 5th, slated to be available by 1:20 PM. Considering it was mid-afternoon, which is generally when I find that there is a lunch rush at the Deli and hot food departments, I allowed an additional 15 minutes before arriving to retrieve my order in case there was a crowd. Typically, a pickup section can be found near the Deli for quick, convenient access. However, the layout of this particular store is not clearly defined. The pickup area for the Deli is tucked away, making it confusing to know where to find your order. That’s just a note of consideration for corporate/management, but my primary concern was the experience I had with the staff upon arrival. I waited patiently in line after circling the Deli and hot food area, unable locate a pickup area. I was greeted by a young woman who asked what I would be having, and I informed her that I was actually picking up an online order. She looked at the receipts on the counter and told me that another staff member was working on my order, so I could step out of line and that my order would be prepared shortly. I step aside and wait for not 10 or 15 minutes. I waited 30 minutes for my order to be prepared, checking the counter to see if it was placed out after seeing several sandwiches just sitting there. My order was nowhere to be found. Remember, I placed the order for a pickup time of 1:20 PM. It is now 2:19. *Spongebob voice* ONE HOUR LATER. At this point, one of the staff members asked if I was picking up an online order. I nodded and let her know the name on the order. She asks if I checked the pickup section, and guess what? It’s tucked AWAY from the Deli. Who would’ve thunk it, huh? There it is, my soggy sandwich that I waited an hour for because instead of, “Let me check to see if your order is on the line. Actually ma’am, I don’t see it here. Did you already check the pickup area?” and pointing me in the right direction, I was told that my order was on the line, being prepared, and that I could step aside and wait…for a sandwich that had been sitting out already for—let’s say it together—ONE HOUR.

This Publix is always clean, the workers are polite, and I enjoy shopping at this location. The pharmacy is perfect and staff is very knowledgeable. The Deli is also always well stocked and staff greets you like they care. Whenever I think of Publix, I think of Publix Supermarket at Sandtown as my marker of excellence.

Today I visited this Publix Supermarket for the first time. I've always had a very good experience at Publix Supermarkets. However, today I have to commend cashier, Gracie on her professionalism, patience, and grace under pressure. Thank you Gracie for helping me with faxing my documents and an even bigger thank you for getting my blueberries. I appreciate that you took the time to go and get the blueberries that were on sale. You truly exemplified the "Publix Customer Service" that all Publix customers have enjoyed. This is the type of customer care that sets Publix head and shoulders above the rest. 👏🏾👏🏾👏🏾

this location was very cleab with alot of floor stockers present. there were 2 cahsiers and the self check outs opened. The only reason I didn't give 5 stars was even with 2 registers opened and self check out, all the lines to checkout went well down the aisles. there were a couple of managers talking at the front but not in the sight of the cashiers. I believe better customer service could of been provided to help move the lines quicker.

I absolutely loved this Publix minus two issues which one was not Publix fault. First, nice , clean, great customer service store. Secondly, the deli options are a tad different in the best way than other Publix. They have shredded cheese, diced eggs, and diced tomatoes which are great salad/sandwich toppings different from the others. First Issue, I chose sandwiches on sale however instead of following their precoded labels she typed in a special order sandwich which overcharged me by 3 dollar per sandwich and I bought three. Resolution: I called and spoke with the manager which a corrected the deli team and refunded me the difference. Thanks a lot management for the quick response. Secondly, I parked in handicap with the ticket in the window . I come out the store with a big lime green violation sticker on my window (which the residue is still on the window that I can't get off). Upset because their parking security SUCKS at doing their job. and could've avoided the embarrassment of me coming out to my car that didn't need to be ticket. Security isn't by Publix but the plaza. No resolution to this but telling the company their big mistake

Zero is the score for this location (Deli). My husband and I was thrilled getting in line with only 3 customers ahead of us. Unfortunately, that thrill didn't last long.The head person making sandwiches between 2:30pm to 3:00pm was having a very bad day. She was fussing at her co-worker who wanted to leave early. So, therefore that head person was really upset. I ordered a Meatless Turkey Sandwich. She asked what type of cheese i wanted. Before she could add cheese, she covered up my sandwich and left. She called another coworker to take over. That person clearly didn't want to do the job. She only put 3 slices of cheese on a whole sandwich. Vegan bacon should have been added but they didn't have any. She fixed both sandwiches very sloppy. My husbands bread was soggy and the fillings kept falling out. PLEASE PUBLIX HIRE BETTER PEOPLE WHO CARE ABOUT CUSTOMERS AND WHO ENJOY WHAT THEY DO!!!

I absolutely love this store! My favorite is the sandwich and deli section! Kenya, Mikki, T, and all the ladies are always pleasant and make the best salads and sandwiches! After a hard day at work they always put a smile on my face! I’m really gonna miss this store when I go back to North Carolina!

Very nice door. Easy to shop in. Very comfortable. One of the things I like is their ATM doesn't charge anything to my Navy Federal credit Union account and I use automated teller system.

Customer service needs a do-over. Due to Fulton County mandates, no plastic bags, only brown bags. Make sure to purchase a recycle bag as too many bags were ripping on their way out. I don't live in the area, yet will keep supporting this Publix when in need. Kudos to the medium offering Vegan products.

I've ordered from Publix through Instacart a few times with success. Sort of. A couple of drivers are good. The ones who aren't outnumber the good Instacart shoppers. Drivers don't ring the bell which is inconvenient and rude. Today a new form of lazy driver named Crystal cancelled the order saying the address was incorrect. She ignored my text in the app when I reached out to her. It is not incorrect; I double checked the app. Customer service is trash on the app too. It takes several tries to get thru to a person not a bot. The number they say to call is not taking calls. All the rep did was apologize, say the money was credited (no not yet in my account--although to shop it was taken immediately) and assure me she wouldn't be assigned to us again. No punitive or corrective measures. And I still have a sick daughter with no meds. The app offered to redo my order for a $10 mark up an 2 hour delay. Publix is a good store but the Instacart service is not to be trusted.

I visited the Deli at the Publix on Campbellton at Sandtown. I was Grossly disappointed in the customer service. The entire Deli department needs an EXTENSIVE TRAINING in customer service. Publix is too extensive for the type of service I received today. Ericka in the Deli do Better! The management at this location needs to look long and hard at the Deli department. Ridiculous!! Customers expect better and deserve better.

Very Disappointed. I've been noticing this Publix going downhill lately. Employees not as helpful, so many items out of stock on a regular basis and untidy parking lot just to name a few.i Forget being asked if you need help with your bags, I don't recall the last time that has been asked. Today I notice some items not tagged that are actual BOGO items this week. Meaning, if you don't have the Publix app on your phone or the sales paper to show the sale, you are paying much more than you should. To put the icing on the cake, the parking lot is horrible today. This is a fairly new Publix and my local store, please get it together.

Went in today for an item that was not currently on the shelf in the bake goods area (garlic butter toasted bread). No big deal. What I did find was a young man in the deli who was polite and helpful. Sometimes service IS the product the customer needs.

Spare yourself and don't use Instacart pickup at this location. First, you will not find a spot to park in the "reserved" pick up slots. Next, your order will either be handed off to another customer or you'll be missing the majority of the items you paid for. Lastly, the store management will be totally unable to help you replace the items or obtain a refund. You will be totally dependent on Instacart to refund your money. I suggest using the Instacart app to report the missing items and they will usually credit your Instacart account immediately. This will not resolve your inconvenience or loss of time. It is better to just park and shop for grocery items yourself if shopping this location. Instacart shoppers here are the worst!!

This super market is always clean and organized. The cashiers have great customer service and if an item is out of stock just let the store manager know and they will be sure to confirm when the item is back in stock. This is my go to place for ordering all bday cakes because they taste delicious and are affordable.

Most of the original staff is gone so the familiarity is gone. Spoke with a few people and they've told me their transfers weren't being accepted and the managers were becoming more demanding yet they're so understaffed. Considering it's in a popular area, you'd think they'd have more people working so maybe it's just management issues. It's such a disappointment that a prosperous Black neighborhood doesn't have an equally good Black manager as the face of this Publix. Instead we have a white man that isn't friendly nor inviting. Where are the POC if South Fulton is over 90% Black? Why aren't more POC being promoted? Why don't they have more representation if Publix is supposed to be top tier with customer service? I will be going to Kroger instead.

I was initially very enthused to have Publix in our community since other Markets do not value our dollars. However as the "newness" of this Publix is wearing off I'm noticing UNacceptable practices. Each time I've been in there I ve seen expired products on the shelves. The 1st time in I purchased some refrigerated pasta and it wasn't until I was ready to make my dish the next day I noticed the expiration date of 1 month prior. Of course I returned it to the store and when I pointed out to Customer Sevice she just said OK and refunded the money. I went to purchase some more and there were two more with the same expired date. I went to Customer Service to advise them of the other expired pasta. One week later I'm back in the store and decide to take a look and it's still there. I quickly ask for a manager (which was like asking for the POTUS). Maybe 10-15 mins later I shared all the details and he apologized and removed the expired pasta. So then I proceed to get some milk and what is it that I see ? 4 days Expired milk!!! SMDH!!!!

This market opened with all the fanfare and great service. Since then, it has gone downhill. Management knows how popular the deli is, so the understaffing and unavailable items is unacceptable!!! This along with only one staffed checkout line, and long self checkout lines, sends me to Kroger.

Nice store. Employees very helpful and friendly. Just one issue for me it seems the prices are a little higher here than other Publix's in this area.

As much as I want to love this convenient location it won't allow me to. THE MOST SERIOUS and INCONSIDERATE ISSUE is at the deli. The employees are few and rushed to serve the customers. They do what they can to keep up with demand and I applaud them. HOWEVER, there's NO EXCUSE for the lack of concern when it comes to cross contamination. The top four concerns are Firstly, ALLERGIES: there must be a way to prevent (reduce) onion from falling into other items it's surrounded by. The allergic reactions some people could suffer might result in death. This needs to be looked into immediate. Secondly, Not allowing utensils used for meats to come in direct contact with non-meat items for the sake of those who choose not to eat meat. Lastly, keeping the veggie containers full and clear of, again, other food items. This seems to be a huge challenge. There's no reason for the already super long wait time to be extended by the employees begrudgingly needing to slow down or sometimes stop service to manage this. They need better support. In closing, this isn't going to stop me for frequenting the store however I would hope these comments ar taking seriously so that I'm not become an enemy of the staff for requesting what should be expected during my visits.

No issues at this location. The young kids that work there and sweet and friendly. The deli line is always crazy tho but that's at most locations.