Pudong Shangri-La

Oh my god, I celebrated my birthday at this hotel and it was unforgettable. They prepared everything so beautifully for me. When I walked into the room, I genuinely felt like I had gone back 30 years — like I was a 10-year-old little girl again. It was phenomenal.||The room was stunning, and the view was just wow. The dining, food, and room service were all very good, and the staff were extremely knowledgeable and attentive. And honestly, the location feels like one of the best spots in all of Shanghai.

Good location, but overall experience was disappointing (3 stars). 1. Check-in The mobile check-in was problematic. The system failed to recognize my pre-payment, which was already double the booking price due to the deposit. The front desk requested another payment, which would have resulted in quadruple charges. Only after intervention was my payment verified. This defeated the purpose of mobile check-in, which should provide convenience rather than stress. 2. Language barrier Several staff members, including the concierge, struggled with English. I often had to rely on a translation app, making communication inconvenient and frustrating. 3. Playground opened on weekends only. NOTE: Sunday is considered as working day in China as per the receptionist?! 4. Swimming pool incident This was the most disappointing experience. On our first day, I visited the pool area to check the amenities. I showed my room card but I was not asked to swipe it, as I explained I was only viewing. The next day, I returned with my mother-in-law so she could also see the amenities. Despite showing my room card, staff insisted that entry required swiping. The exchange felt unnecessarily hostile and disrespectful, leaving us feeling more like intruders than guests.The confrontation lasted longer than the actual visit. For reference, this happened on 4 January 2026 around 4 PM. I was staying in room 1815, river wing.

Stayed for 3 nights and took advantage of the Horizon Club. We arrived after 9pm and asked to use the lounge check in, they didn’t understand what we meant but we got there eventually. We were quickly checked in and had a drink in the lounge. The lounge is quite large and has beautiful views over the city and the Bund. ||The room had everything we needed, bed was comfy, bathroom had good water pressure. We opted for breakfast downstairs in the main restaurant as they had more options than the lounge. The breakfast was delicious and lots of variety.||The Christmas decorations were beautiful. ||My only complaint was after we’d been out for the day since 6.30 and not getting back until 11pm we arrived to find the shower gel hadn’t been filled up, fully appreciating that mistakes happen but it really shouldn’t in a hotel of this quality and I don’t expect to shower using shampoo after a long day.

Extremely convenient locationThe floor to ceiling windows are excellent The staff are extremely well mannered and polite. And they are able to infer your intent despite slight language barrierThe room call service is top notch (no language barrier there) and speedy.For Muslim travelers, the shopping mall nearby (Super Brand Mall) has an all you can eat vegetarian buffet downstairs which is also super affordable and healthy.As for the in-hotel breakfast buffet it has an Indian food section which I presume has halal meat options but for the rest you will probably have to limit yourself to fish and vegetables. (The Turkish kebab if I remember correctly was only available for lunch and not breakfast) One drawback though was that the kids play area is only open on weekends which we didn’t expect and threw off our plan for one of the days.

This hotel can easily be counted among the Top 5 hotels in Shanghai in terms of location. It’s the Shangri-La Hotel — the one you always see when looking across the Bund towards the Pudong skyline. The location is outstanding. Just across the street is the massive IFC Mall, which houses nearly every luxury brand you can imagine. The mall is directly connected to Line 2 of the metro, making it very convenient to get anywhere in the city. The rooms are spacious, comfortable, and decorated in a classic style, which made my stay very pleasant. The view from the room was absolutely stunning and unforgettable. On the downside, most of the staff had difficulty communicating in English. Only a few were able to speak English, so conversations were sometimes challenging. Also, the food at the first-floor lobby lounge was not very good. Still, thanks to the unbeatable location and the incredible view, I would definitely consider staying here again on my next visit to Shanghai. Overall, a very satisfying hotel experience.

Really like the Xmas decorations everywhere in the hotel and its surroundings. The room is clean and bed is comfy. Our room was facing the side view of the pearl tower and the city. Hotel is located next to IFC and super brand mall. Many Nice restaurants and cafes around us too. Overall, we enjoyed our stay at the hotel.

I booked a river-view room for one night on December 20 through Trip.com. However, upon check-in, a female staff member at the front desk assigned me a city-view room instead. She described this as an “upgrade,” but I did not agree with that assessment, as the room was small and poorly lit.I then attempted to request a room change at the front desk. I waited for more than 30 minutes while the two counter staff handled check-in for two tour groups. Eventually, I gave up waiting. During this time, a young male staff member took photos of the queue and said he was calling someone to assist, explaining that he himself did not have the authority to handle check-ins. However, no one came to help the waiting guests. His attitude showed no respect toward those in line, including myself, and he even appeared to ridicule us without offering any assistance.Ultimately, I located the hotel’s contact number via Trip.com and called the hotel directly. After understanding my situation, the hotel arranged for a manager to contact me in my room and changed my room. This time, I was indeed assigned a river-view room. Nevertheless, the room was still quite small and did not even include drinking glasses.Overall, I was very disappointed, especially given the long-standing reputation that Shangri-La has built over many years of operation.

One of the most enchanting hotel experiences I’ve ever had. From the moment I arrived at Pudong Shangri-La, I was welcomed with elegance and warmth. The view of The Bund from my room was simply breathtaking — a perfect blend of old Shanghai charm and modern skyline beauty. The service was world-class, every staff member went above and beyond to ensure my stay was perfect. The breakfast buffet at Yi Café was a highlight — so many global flavors, all fresh and beautifully presented. After a day of exploring the city, returning to the calm serenity of the hotel felt like coming home. If you’re visiting Shanghai and looking for a place that captures both luxury and soul — this is it. I would return again and again without hesitation.