Pueblo Bonito Emerald Bay

We stayed here for 9 nights and really enjoyed the resort. The food and service were both excellent. The pools are also very nice. The grounds are lush and beautiful. Taking the shuttle to the other property and using their facilities was nice. We ate at the other hotel a few times and it was very good. Kelly's bar was always a nice place to hang out for drinks but it closes at 10 pm. There is nothing to do after 10 or anywhere to get drinks. If you want to party until 1 am do not come to this resort. The pool bar opens at 11 and not 10. Most resorts open at 10 as it is nice to even be able to fill up our waters, not just for the beers. There is a self serve coffee table outside the buffet restaurant so you can grab a coffee between 6 and 7 am for the early risers. There is always cash available to change bills at the front desk. A very nice touch as most other resorts always say they have no change when you want to change bigger bills for smaller ones. We will definitely be coming back next year!🌴

PB Emerald Bay is one of the better PB Properties. Located outside of the city this resort has quiet atmosphere and Staff is fantastic. However, if you are a traveler that wishes not to engage with the staff, expect to treated as any average tourist. If you engage with the staff,, TRY to speak their language, say hello and Thank You.. your visit will be so much more rewarding. |Upon our arrival, we were checked in by Jesis Eduardo. He was most coedial. He assigned us a room that was beyond expectations ( master one bedroom) It was nearly in the center of the resort . Jesus Aramburo is the best cart driver on the resort. Diana in the concierge office goes above and beyond to make your visit relaxing and enjoyable. |Yes the resort is showing some wear and tear but that adds to the ambiance to visiting Mexico. If you have an issue with something in your rom, Call and they will come ASAP to take care of the problem.|Moises in financial/ sales was the most comfortable salesperson we have ever encountered at any resort which includes, Wyndham, Worldmark and other resorts that "Pressure" you to buy.|Food is above average. I had the best steak ever at Kellys Bar. |Daily housekeeping is always on top of everything you need in the room. |Note: We had all-inclusive but that was sold to us at a phenomenal price as my wife is very engaging with the reservations staff. Be nice..you get Nice back. Really!!!

Great service throughout the resort, and we loved that it was quieter during the Christmas holiday. Seek out Andres! He was outstanding: always a pleasure, full of great tips and humor, and consistently delivering exceptional service. The pools were great, drinks were delicious, and staff welcomed music requests which added to the experience. The sushi restaurant and breakfast buffet stood out as the best dining options. Overall, it was a relaxing, enjoyable stay and one we would definitely recommend.

The room comfort and food quality were extremely disappointing. While the grounds themselves are beautiful and we appreciated that aspect of the property, the overall guest experience fell far below expectations. We traveled as a group of eleven and enrolled in the all-inclusive meal plan. As a result, we dined exclusively at the Pueblo Bonito properties throughout the week, and not a single person in our group enjoyed any of the meals. The consistency of this feedback across such a large group speaks for itself. For guests considering the resort without the all-inclusive plan, it is important to note that there are very few dining options nearby. Most alternative restaurants require a taxi ride of at least 20 minutes, which significantly limits convenience and flexibility.

We always love going back to Emerald Bay. The hospitality was first rate, from the front desk staff, waiters, hostesses, housekeepers, concierges, and the grounds keepers. They were all friendly and polite. The rooms were clean and comfortable, and we had the best view from the balcony, overlooking the main pool and ocean view. |We ate at the Emerald Sushi quite a bit, and the food was first rate. The Bistro Restaurant had wonderful food and the Eggs Benedict for breakfast was always perfect. We got our fix on the Carrot Cake and Banana Cream Pie, Yum!!!!| Julio Vargas, is the best waiter at the pool, so we search him out while we are there. He is very attentive, friendly, happy and remembers us from year to year. |We ran into Paloma, this year, she was the hostess at Emerald Sushi. She always had a smile on her face and greeted everyone with excitement and joy. |We can't wait to go back to this magical place, to see our friends again and enjoy the relaxing beautiful resort.

We’ve been coming to Emerald Bay for years, and this last visit unfortunately highlighted a noticeable decline in both food offerings and overall maintenance. Menus across the resort have been steadily reduced. The Bistro has only a fraction of the options it once did, Cilantro’s menu is about half what it was when it reopened, and Angelo’s was disappointing for the first time in nine years, not because of staff, but due to reduced menu selection and quality. Kelly’s no longer offers basic bar food, which is frustrating. Even with special nights, you should still be able to get a simple burger and a beer without leaving the bar for room service, especially when paying for all-inclusive. Maintenance is also slipping. Our room smelled musty, had ant issues, and other guests reported similar problems. Some items, like a loose underwater light in the adult pool, have been unfixed for years. That’s hard to reconcile with the fees being paid. We also purchased premium all-inclusive partially based on an alcohol list that turned out to be outdated, with several brands no longer available. Premium guests should receive clearer value, including a better wine selection, deluxe, premium and platinum all have the same wines included. There is a discount on full bottles for elite, platinum, and premium. The staff were excellent as always. Emerald Bay used to feel special—hopefully management takes steps to restore the quality and value that originally set it apart.

The most excellent service we've ever received! We caught so many fish including the largest mahi-mahi! They cooked it at our Resort for us and every part of it was easy and fun! Don't hesitate to book with our great friends! Also bring cash when you're at the dock they say 5% but it's more like 25% so be prepared and don't use credit card but other than that great experience and delicious fish these guys are the best

We stumbled on Mazatlan 18 years ago when I received a promotional invitation to come and experience Pueblo Bonito Emerald Bay (PBEB). We fell in love with PBEB and Mazatlan and bought into the program. For 18 years we have been visiting there staying 2 weeks at a time. We have met a lot of friendly people and employees, who over time have become friends and we now refer to them as our Mazatlan family, which we visit every year. We have never felt unsafe in Mazatlan. We just came back from this year's 2 weeks and enjoyed it the same as every year. We go out to local restaurants where we also have made friends. To mention a few, Hector's Bistro, Tacos El Guero, Casa 46, Topolo, Lucciano, Melville (in the third fabulous Pueblo Bonito property in Mazatlan called Vantage). Other restaurants we enjoyed were on Pueblo Bonito's properties include Cilantro & Angelo's in Pueblo Bonito Mazatlan and Kelly's bar (with Raphael and his guitar twice a week), the Sushi wagon & the main pool grill in PBEB. Again we feel safe wondering out of the resort. Couple of jewelry stores we enjoyed visiting and sometimes buying their beautiful products are Palace Jewelers & Michael's Gallery in the Golden Zone and Casa Venus Galleria in the historic center. For transportation we always use either Uber or the shuttle between Pueblo Bonito properties. If you use Uber I suggest you enable the pin setting in the app. When at the resort we enjoy the fantastic spa (great massages) and fitness room which we use everyday. The main pool and the Bistro pool are our favorites. And then there is just walking the beautiful, peaceful property loaded with beautiful iguanas, and the flamingo pond. All in all Mazatlan and Pueblo Bonito are winners and a safe destination for tourists like us.

This was my first time in Mexico and I already can't wait to come back again. I definitely would recommend getting all inclusive the food is delicious! I think the fried ice cream at Kelly's was our family's favorite! The staff really made the experience here, everyone was friendly and helpful.Javier took our bags to our room and came back when we left and put them directly on the shuttle for us! I especially enjoyed the pool activities with Evelyn and Carlos, drinks by the pool made by Gallo, and the wonderful surf and turf dinner served by Mario. Jose Luis (Pepe) gave us excellent pool side service. He made sure to keep us well hydrated! Our cups were never empty. Tanya provided an excellent deep tissue massage I had never felt so relaxed! I will miss all of the staff at Pueblo Bonito Emerald bay! Esta fue mi primera vez en México y ya no puedo esperar a volver de nuevo. Definitivamente recomendaría conseguir todo incluido, ¡la comida es deliciosa! ¡Creo que el helado frito de Kelly's era el favorito de nuestra familia! El personal realmente hizo la experiencia aquí, todos fueron amables y serviciales. ¡Javier llevó nuestras maletas a nuestra habitación y regresó cuando nos fuimos y las puso directamente en el transbordador para nosotros! Disfruté especialmente de las actividades en la piscina con Evelyn y Carlos, las bebidas junto a la piscina hechas por Gallo y la maravillosa cena de surf y césped servida por Mario. José Luis (Pepe) nos dio un excelente servicio junto a la piscina. ¡Se aseguró de mantenernos bien hidratados! Nuestras tazas nunca estaban vacías. Tanya proporcionó un excelente masaje de tejido profundo ¡Nunca me había sentido tan relajado! ¡Extraré a todo el personal de la bahía de Pueblo Bonito Emerald!

I sent the following message to the hotel management ago and have had no response. We are here because this is a hard timeshare. If we didn't have a timeshare, I would not come here again. Our experience has continued to be very disappointing so sad to see what was once a wonderful property degrade. I just went to see the concierge and to see the staff at the front desk. We went to go to Kelly's bar last night. We discovered that Monday night was a restaurant night there. There was no advertising or notice of this event. Had we known that it was shrimp night at Kelley's. We would not have gone into cilantro for dinner. One of the primary reasons we come to deposit it is to eat shrimp. The concierge desk and front desk have no idea why there is no notice of the special event at Kelley's restaurant. The paper we receive when we check and gives us no notification of any special event at Kelly's. The app simply contains a list of drinks for Kelly's bar. We ended up going back to our room instead of having a nice after dinner drink. Very disappointing. We also missed the shrimp tonight which we would've enjoyed. There is a sign posted in the lobby for steak night at Kelly's. But there is no notification that the other two special nights during the week. We wanted to go to breakfast this morning down at the bistro. That we are so tired of hearing Christmas music and the bistro that we went to the buffe buffet instead. Since I use a walker, goin to buffet is not very much fun. We were very disappointed to have to pay for enjoying shrimp at lunch. We realize shrimp have become expensive. But, we are on the premium plan. Since we don't use the deli and we don't go to the spa, I am not sure what we are getting for the premium plan anymore. It doesn't include our transportation to and from the airport anymore. It doesn't include an enhanced wine list or an improved beverage list as far as I can tell. The staff that you have at the concierge's desk and at the front desk are very well trained at being evasive. They take no responsibility for the problems and they do not offer to communicate the problems. Very disappointing. It is hard to come to this place for the last 15 years to see the extensive amount of deterioration of the property. When we bought here in 2010, it was because of the beauty of the property and the immaculate way that the grounds were kept. We bought because the staff was incredibly friendly and everyone was always smiling or greeting you as thpassed. None of that is true anymo We still recognize a few of the remployees,. They have extraordinary memories. They treat us very well. The newer staff seem to be indifferent to building relationships. What a difference from the original staff. I hope this feedback is helpful to you. I hate to see this property lose it to value. Honestly, if we were to come here today to view this property as a perspective timeshare, we would not be buying. It needs far too much maintenance and repair.

The resort is very nice. Angel and Jose at the adult pool Aquar Bar are the greatest. Fantasticc service good drinks!

What happened to This place?! Brown water from the faucets, service is rude and not accommodating, food options are limited and the food quality has gone down significantly. All in all my choice in coming back here is a no. I am so disappointed and not worth the money at all.

Emerald Bay has the best employees. They MAKE our vacations perfect. We were there a week in November 2024 and three of the employees deserve a huge thanks and shout out! Jesus Ortez, Irving Tirydo and Domingo Chavez. Without the exceptional employees, it would be just another ordinary vacation. Thank you!! Having said that - the rooms are in a sad state. We have been coming there since 2011, twice a year and have had several bad experiences with rooms. nothing but high scores for the staff but it's past time to do renovation on the rooms.

As a timeshare owner, we have been constantly confronted with this is our new contract and you must abide by our new contract now they're saying that people that own week 52 and plan to stay week 53 must pay an additional maintenance fee. This isn't our contract, but that doesn't matter in Mexico because contracts only benefit for the company that issues them, I would not recommend ever entering into a contract with Pueblo Bonito Mazatlan or any other property Originally, we were promised that there would be a golf course then there would be a game room for children. Then Wi-Fi would be provided all of these things are for now and there is no golf course so the quote "investment value is zero. I'm tired of every time we go , there are new rules that never benefit the original contract owners if they don't resolve this, I plan to find a way out of the contract It seems that they modify the rules whenever they need to raise fees Allan Roeder unsatisfied Pueblo Bonito time share owner

Booking: I went through Expedia to book my package and vacation, which was 6 days at the Emerald Estates Luxury Villas, part of the Pueblo Bonito Resorts properties, all-inclusive package. The booking was easy, straightforward, and left little to vague interpretation or fine print nonsense. The package was stated as an all inclusive package with access to the other resort property that was more activities-based and featured more restaurants to choose from. These restaurants claim to be part of the all-inclusive package but beware of some items on the menu that will be out of pocket. Those are not itemized or disclosed in their entirety in its listing, booking, or disclosures, that I saw. The airlines were included in the package, which was outstanding. However, please note that you will need to choose from the package flights available. Ours were two connections to Mazatlan, and three coming back, it was rough. Alternative flights would have cost us 500 dollars more per person. The property: Wow!! that's all I have to say. Exactly as advertised. We saw a three bedroom four bath, private pool and hottub, on the property, and part of the all-inclusive package. All in 5,400 dollars for the week (property, flights, all-inclusive), even with the final charges (as I'll detail later) we didn't bust our budget of 6,000 dollars US. There is a 4 dollar room service charge every time they go out. We mostly got room service and averaged about three times a day resulting in about 60 dollars for the week (4x3x5). This was explained when we checked in, not in the package listing online. The amenities: We had our own hot tub and pool so we did stay on the property most of the time The beach at the Villas property was very rocky and dangerous in terms of playing in the surf. There are very few excursions or activities at the location and if you want that, I recommend booking at the sister location, plenty of beach related activities, jet skis, parasailing, volleyball, bingo, etc. To transfer to these other resort locations you have to book a shuttle that goes about every 4 hours. I've stayed at Sandals which has much more frequent shuttles to their other locations. The restaurants at the Villas location are all subpar. It's whatever and seems to be an extension of "resort food" which is definitely a thing, especially all inclusive resorts. However, Cilantros at the sister resort was outstanding. Of course, you'll be stuck there for 4 hours if you decide that it's not as good as I am conveying. SAFETY!! There were no sprinklers, smoke detectors, or anything resembling fire safety devices anywhere on the property. They did have a fire extinguisher (that looked like a converted SUBA tank) in the washroom. The electrical outlets and lamps were totally sketchy, the bulbs in two of the lamps were hanging from their wires, and there were at least two outlets that looked so mangled I didn't want to even attempt to use them for fear of shorting it out. The Value: All in all I'm happy with the value offering. We had 1800 square ft of luxury. No butler service, that I was aware of, but we still felt that we were special and pampered by the staff. One more thing to note, though. We only had select options, in terms of flights, when we booked. We got into Mazatlan at 12:30 AM, so we burned through our first day of fun at the resort. We also had to get on the shuttle on day 6 at 9:00 AM so that's another day that's burned. Bottom Line: When I went to St. Lucia, it cost me 15 thousand for 10 days but after ten days I had enough of the vacation. I was more than ready to go home and back to work. Mazatlan was less than half the price and our property was at least three times the value. There is a trade off of expectations in terms of what is included but the property was just as nice, if not a bit nicer in Mazatlan. I will probably go to the same property again if I can get a similar deal, no question.

If I could I would give this a negative start or two... From all the places around the world that I've stayed at I have never been more disgusted

Me and my family first vacation in years occurred at this wonderful place. The staff? Impeccable! They serve and cater to your every need. Room service is 24/7, the spa, gym, steam room I fell in love with, they have 1pm volleyball game in the pool which I very much enjoyed because I got to make friends with people 15 years older then me. Alcohol helps lol, very clean establishment. They have two hotel cats roaming around that help with rodents and keep the place clean and are very very well behaved. Very much recommend this hotel if you're visiting Mazatlan for the first time!

Awesome place to visit will highly recommended will definitely come again the food was great the people are so polite drinks are great

Me and my family had an okay experience it was our first time in Mazatlán . Once we entered the hotel and were done checking in there are ladies waiting to talk to you so you can get an all inclusive deal $49 a day with your partner per person . Me and my partner agreed we will do it but the lady Nora( very rude!) asked if we lived together and have kids we said yes . She looked at our IDs and noticed my partners address was still his parents , it's just something he hasn't changed and said no never mind I can't help you anymore since you don't have the same address we were showing documents and papers showing same address and names but then she changed her mind to now you need to have your kids and your names on a piece of paper with same address, we explained that we are not married and there are no papers that exist. Anyways she couldn't do anything about it and said we can pay the normal price $134 a day per person at the front desk. It took us 3 days to finally get it because the front desk lady with glasses was being very rude saying we needed to add our 5 year old we explained that we were told she is free because she is 5 . All employees say things differently and they really need to get on the same page with things. Other than that stressful experience everything is beautiful and nice. I also liked that you can take a shuttle to the other Pueblo Bonita at no cost just make sure you are on time or he will leave you .

This resort is absolutely amazing beautiful. Soo stunning. I have been to this resort with some ladies years ago, hubby has not been here at all. It is now All -Inclusivem was told by a Condo Owent, that the food was not soo good, UHHH Hello, the food was amazing. 5 Star all the way. What a fun experience this time. Room Service was just $4.00, we ate like Kings and Queens. I never see my Hubby relax and he had a blast here. we sat by the pool, met new friends , relaxed in our room a couple of days, we had 10 Star Massages, it was awesome. So nice for 7 nights. we never left the Resort at all , as we wanted to just relax and enjoy each other. I want to go back there right now, so bad. soooooo fun!!!! GREAT Service by the pool wait staff, any worker anywhere was 10 Star. I love this place sooooo much. If you book this place, make sure you book your bus to and fro on their website. What a fun vacation.

We decided upon a late lunch/early dinner so we went to The Bistro. The food and the service were impeccable. The tortilla soup with fresh hot pan is enough for a meal. The soup had just the right amount of spice. Next we had shrimp stuffed poblano chiles. This came with a scoop of rice and beans. Everything was so flavorful. The extra sauce was perfect for mixing in the rice and beans. What is really great about the menu is that you have such an assortment of choices: sushi, sandwiches, pasta, pizza, Mexican foods and steaks. I'm looking forward to trying the fish tacos with some sushi next time around. Just to help you with total relaxation, you can sit in the patio and watch the ocean waves.

Accepting this time share breakfast at Pueblo Bonito Emerald Bay was our worst experience in Mazatlan. We agreed to attend at the airport. After days enjoying Mazatlan we were picked up and taken a number of miles north to the resort where after another examination of our IDs, they said we were too old due to their age restriction. I guess our outdoor lifestyle made us look younger than their age expectation. They were just going to abandon us with no breakfast and no ride back to our hotel. It appears they felt we would die before they could adequately feed off us on a time share. They likely thought we would make a scene so they eventually gave us transport back to our hotel but no breakfast. Given the increasing water availability crisis in the area versus the increasing demand with new developments, a long term investment in the area might not be a wise idea anyway.

The physical surroundings are beautiful, the food excellent, the service at the restaurants and poolside is exceptional! That all being said, I will never return for the following reasons. It is NOT in any way handicapped accessible. There are numerous stairs throughout the property that do not have handrails - they look beautiful all curved and elegant, but God help you getting up and down them! There is no signage that is easily seen directing you to where you want to go. The whole property is a labyrinth, like a maze. Very easy to get lost and walk around in circles Everything is included, but do not expect any drinking water in your room when you get there. We arrived late in the day, and when we tried to get some, that is when we discovered that the place is one giant maze that eventually led to the lobby, where the manager on duty informed us that we had to get it at the bar. He did not offer to give us one! Don't even think of getting sick!!! Because to get some lomotil requires that you go up to the lobby with your credit card to pay for it. They cannot add it to z the bill that has your card on record, you have to specifically sign for it!! Soooo if you are young and fit, have no issues with steps, don't mind walking around in circles, this is your place, otherwise - I suggest you go somewhere else

We came to Pueblo Bonito in Mid-February to escape the winter woes of Minnesota (yeah to missing 1 1/2 feet of snow while gone!). I found a great deal online at this resort during their construction/renovation phases with free access to their sister property, Pueblo Bonito Emerald Bay so what could I lose? First off, this resort is absolutely gorgeous and huge. Walking from place to place was like taking a stroll through a tropical jungle. It was absolutely beautiful. Pair that with the sunsets and this place was ultra-romantic and exotic. Emerald Bay also has access to her sister property Pueblo Bonito Mazatlan. It is an older property but does have some amenities that outpaces this resort. It was nice to have two locations to move back and forth to so that we could mix things up throughout the week and keep each day different and unique. The Food and Drink: The sister resort did not have an evening buffet so we came here to try them out from time to time. Each buffet would have a different theme like Tex-Mex, Asian, Pizza/Pasta Night, etc. Everything was pretty good that was served on the buffet. There was always enough choice to find something for everyone to eat. We also tried the sit down restaurant The Bistro. Service and food here were excellent. They made fresh sushi (not fancy sushi, pretty basic but still good), sandwiches, steaks, and seafood. If you wanted other options of dining, you could go over to the sister property and try out their sit down restaurant or Italian restaurant (Angelos). The drinks were pretty basic to pool type drinks you can find at other all-inclusives like the Pina Colada, Miami Vice, Margarita, Blue Hawaiian, Daiquiri, Dirty Monkey, etc. My favorite drinks were the Rum Runner (blue curacao, coconut cream, and rum concoction) and the Tequila Sunrise (tequila, orange juice, and grenadine). There were a few drinks that were a miss but since we had unlimited it wasn't hard to try and taste my way through the menu. Drinks at the pool were weak but dinner drinks had more of a punch. I made sure to get a few glasses of Johnny Walker each night. Drink service at this location was slower than at the sister property since there were many more people to serve around the pool. The Beach: The sister property's beach was way, way nicer than this beach. Beach was very rocky and so the walking wasn't bad but swimming was a no-go. I suggest taking the shuttle to their sister property and using their beach if that is what you are really looking forward to doing. But... The Pool: The pool was way, way nicer at this location. Basically an infinity pool the size of a football field and that was only one of the pools! There was also two more pools onsite including one that was for adults only which also included a hot tub and swim-up bar. We had a fun time swimming around the large pool and playing with the kids. My kids loved the different levels and depths of the pool. Location and Grounds: The grounds of this resort are beautiful. Just taking a walk down the sidewalk was an adventure as you would run into koi fish, flamingos, iguanas, etc. The location of the resort was far away from downtown though. You had to take the shuttle to the sister property to even get close to downtown's markets and restaurants. If you didn't mind staying the whole time just at the resort you would be fine but you might get bored if you want to go out and explore more.

We have been coming here for 5 years and I hate to say but it's been going downhill every year. The rooms are WELL WORN and need a definite facelift. We also have a timeshare in Hawaii and there every unit gets a week long facelift once a year. My biggest reason for writing this review is the All Inclusive. We have always done the All Inclusive but, this will be the last year. All Inclusive this year cost about $500 each per week. So for us about $3000. When you do the All Inclusive you get a grey wrist band. The All Inclusive also has tips included. That lets the waiters know what program you're using.Even with that I give $5-10 to my waiter in addition when we square up. Every other visit to Emerald Bay the pool waiters make their rounds every 20 minutes or so for food and drink orders not this year. The waiters would come by when they start serving about 10am taking orders. After the first order you would see the waiter go to the Non All Inclusive about every 20 minutes. Yesterday we waited to see how long it would take for the waiter to make his 2nd pass by us. 1:45 minutes later one of the waiters looked our direction and we got his attention. He came over to see what we needed and we said it's been over an hour and a half since any one came by for orders. He asked what we wanted and we said to have someone wait on us. He wasn't even our waiter. He said he would get our waiter and I said No please take our order. He did. In a 2 hour period we got 2 drinks and the Non All Inclusive got 5-6. I'm not a big drinker but it nice to be asked. Here are my thoughts why. With the tips included who knows what percentage of the bill they get for tips. The non all inclusive makes the resort money with the sale of food and drinks. Most tip the waiters. Next year there is a Sams Club on the north end of Mazatlan a fairly close cab ride that we will get beer, soda, water, alcohol and food. The cab drivers ask if you want them to stay and wait. It costs an extra $10 or so. Check in was very easy. A young lady named Margarita was fantastic. The Bistro was very good.

So far the food is bland at the Bistro. I do not want to eat here for the rest of the trip.

Frequent traveler to Mexico first time traveler to Mazatlan but have to say I am very impressed with Emerald Bay resort part of a family of hotels in Mexico. I say this because Pueblo Bonito is a Mexican Chain in Mazatlan (two properties) and Cabo four, I think there. Let me say that this property takes the pandemic seriously and have set very stringent protocol to enter their property. I would assume that management has taken this protocol to their other properties, especially since most of the visitors are international travelers to Cobo. I can say I have seen constant cleaning and precautions taken to insure the virus's kept a bay. Wiping tables, making people walk on mats to clean shoes before entering facilities and such. COVID safety was their priority for all. To include their staff. Coming from San Diego to spend the 4th of July weekend since being prevented from traveling to our favorite place of Acapulco,March 28 was our last trip into Mexico. (Thanks COVID). This was our first weekend back traveling to Mexico and our first time to the land of Banda music, Mazatlan. I have to post this before I get too drunk. Christian dand José at the swim up adults bar are outstanding host but also good guys. Service was personal and professional. I have to say the whole experience has been stress free and awesome. Property is beautiful... The young lady who checked me and my girl into the facility was very helpful and the check in process was smooth. We came from TJ and arrived at property early on Friday the 3rd. Property was not expecting the influx of reservations and had to scramble to get staff in place. Scramble they did and service came with a smile. Long story short. Check in crew.... AWESOME (Especially young lady who checked me in... Sorry I forgot your name) Adult Bar crew!!!! AWESOME!!!! Christian and Jose..... Customer service is their name. Have to say I have enjoyed my stay at this property. Come stay here for a stress free weekend or Family vacation. Food isn't going to keep brining you back but also is not horrible. Customer service is AWESOME!!!!!! Been here two days and love this place.

I've been to a Pueblo Bonito Resort 4 times, we went once to the location in Cabo, and this resort for every other vacation because we love it so much. The staff is always amazing and bend over backwards to give you the best experience possible, and the accommodations never cease to amaze. We had the luck of sitting in Humberto's section by the pool and he was so quick and humorous, and made sure we had everything we could want. At the aqua bar we were taken care of by Carlos and Yovanni, they had no problem making drink alterations for us and remembered them every day after that. The food at all of the locations was always amazing, and the wait staff at each restaurant upheld the level of care we saw by our friends at the pool. I would also definitely recommend heading to Pueblo Bonito Mazatlan for sushi, the restaurant by the pool is great and the rolls are delicious!

This is the fourth time my family and I have been here. We've always loved this resort. The grounds and the pool are top notch. The service and the employees throughout the entire resort are very courteous, professional, and happy to help. The infinity pool is like no other and the poolside food is of restaurant quality. I would only recommend either this resort or the other sister hotel Pueblo Bonito. There's an hourly shuttle throughout the day that takes you from Emerald Bay to Pueblo Bonito for free. It's awesome because you get the best of both worlds. At Emerald Bay, you have the awesome pool and grounds but the beach isn't really swimmable. But, at Pueblo Bonito.... you're going more for the swimmable beach and not so much the pool. The only reason I didn't give the 5th star is because since our first stay back in 2008, the rooms have aged. It's still the same bedding and same furniture which are now really dated. Hopefully they'll renovate or give it a little bit of a facelift sooner then later. Nonetheless, this will still be our go to resort in Mazatlan. Again, can't beat the pool, or the staff. After all, I didn't come to Mexico to spend all my time in the hotel room.

Pueblo Bonito has been our go to Mazatlan Vacation destination for 10 years. Has always been exceptional service at an older resort. This week after the Covid impact the caliber of service has dropped overall. Of course Sam at the swim up bar is fantastic, Jose at La Cordiere is awesome, Jose poolside still super and Alejandro at Kelly's just fantastic. Food that was once fantastic now just ok. Hope they can pull it together and get back to their old form soon.

This is a gorgeous resort. All the rooms face oceanfront, and the grounds are beautiful. Staff are always friendly and helpful. The rooms are great if you don't plan to cook. Our sofa was uncomfortable, and should be updated. But the bed was great. I guess you can't really swim off the beach, but it's a lovely place to hang out and relax. We enjoy the breakfast buffet, and can make do for lunch at the pool. There are so many really good restaurants in Mazatlan that we tend to take the shuttle into town for dinner. That can be tricky with the times the shuttle runs, but it's workable with a few taxi/pulmonia rides added on.

Mazatlan, Sinaloa, Mexico Hola! Well I must admit I am not in a MC. But I did get invited to go with the very well respectable MC. Also along were many other well respected MC's. We road are Harley-Davidson Motorcycle's, Indian Motorcycle's, and other Moto's from LA to Mazatlán, for 2018 Legendaria Semana De LA Moto Mazatlán. Along the way, we stopped at many hotels. Finally we arrived in Mazatlan. This property was unforgettable. It was so amazing. As far as the quality, it was the best. I loved this property. It had two great restaurants, a bar ( Adults Only ), and a few Deli's. They do have a buffet style restaurant. Every evening, they have a different theme, like BBQ . I loved the Sunday morning breakfast. They had two amazing pools, and a private beach, also an (Adults Only Jacuzzi), gulf cart service for rides, and a Spa. The only problem I kept having was my key card did not work often. That sucked. A good old fashion turn key would be better. The pool was similar to the pool, in Cabo. ( not the Blanco, or Rosa, the other property). Also Pueblo Bonito. It's amazing here !

What a great resort, but due to new travel restrictions on the exchange of US Dollar you have to go into town atm to get money for their store, the food is great with plenty of choices, I rate this location much higher than their location in PVR. Great staff, fun sports bar, and plenty of activities

We've been at this Resort 3 times, in 2015 we went for a Quinceañera, in 2016 we were down there for a 50th year Wedding Anniversary and last summer we went again for a Family Vacation. This Beautiful place is perfect for Family and Friends reunions because is away from the Hotel zone (Old Mazatlán), they always have Good food & drinks and their service is Excellent...We Love it!

This rezort is in my opinion a solid 4 stars. Pros: beautiful grounds, love 3 pools, very good service, our rooms were spacious and clean, great buffet, free parking, polite staff Cons: we did not care for wait time, food quality & portion size at their Bistro. We ate there twice. This resort is 15 yrs old which is showing a bit on their tiles. Overall we are very happy to be here and would definitely come back or recommended to our friends.

Great resort! Great pool service. Clean rooms, good food and great location. JOSE at the pool was very attentive and gave us great tips for our trip to old town Mazatlán.

This paradise hotel is AMAZING!! The most top notch hotel to stay in Mazatlan. We were a group of 10 with 3 master suites booked & no complaints from any of our group. All the staff were super friendly & very professional. Our family felt like royalty here especially with the ALL INCLUSIVE Package. All three restaurants were delicious, the drinks were delicious, sunset views are to die for! Our suites all had dining tables with kitchenette, living room space, a bathroom in the hallway with stand up shower, the rooms (one- two queen bed suite & two king bed suite) also had a bathroom with tub/shower as well, and our suites had a balcony with beach & pool views. The pool was never crowded when we were there. It also has a bar with stools inside the pool. This is a really awesome vacation spot for any age. Our family now want to try their resort in Cabo but will most definitely come back for a Mazatlan trip. Can't thank everyone enough for the wonderful experience.

I am saddened to say I just returned from a 7 day vacation in Mazatlan, Mexico with A less than desirable experience at this resort.Originally, I was excited to stay at Emerald Bay based off of a brief visit during an event I attended in Pueblo Bonito while in Mexico several years ago. I was highly disappointed with what they consider a five-star hotel! Don't be fooled. Allow me to begin by stating the only saving grace of the hotel was the staff! From the welcome reception to the bars and restaurants every individual wearing a uniform went out of your way their way to make you feel welcome! Staff like Julisa an event services, Eduardo at the front desk reception and Carolina at the spa... These people were amazing. That said, the grounds left a lot to be desired and the rooms were flat out disgusting!!! Well the grounds have potential to be utterly breathtaking due to the scenic view, the amazing palm trees and the beautiful green grass there was a fair share of dead weeds, dying palm trees in desperate need of a trim and trash in the bushes. In many sections, the grounds needed massive trimming. The pool is another story! While roasting in the hundred degree heat (in mid-September), the pool was not cooled. It was even hotter than the temperature outside. When jumping into the pool you felt as if you were plunging into a sauna. The rooms... Brace yourself. Each room smelled like mildew. The stent was similar to a dirty, wet, kitchen towel! The bathrooms have no ventilation And often did not have adequate towels. The bed sheets were dirty. While each room had either a kitchen or a kitchenette, the refrigerators were empty. No water. The master Suite did not even have water or a cash mini bar. After reading what I just wrote on this review, I sound like a total hotel snob. I assure you I'm not. I have traveled the world and have stayed in hostels, three star hotels and five-star luxury hotels and Pueblo Bonito Emerald Bay should be changed to a three star hotel. I hope this review was helpful.

I was born and raised in Mazatlan and own my own house in the zona dorada (Golden Zone). However for my birthday I wanted to retreat far from the city. Pueblo Bonito EBay is the perfect place for that. The grounds are quite beautiful as well as the view of the ocean and the spectacular sunsets every day. They have great staff that are very warmth and friendly. The service is outstanding and they are all well English spoken. Restaurants are also good, we got the all inclusive so we were able to try Casa 46 with a $15 dollars extra, and Michelangelo's at no cost except alcohol in which included 50% off. Spa is pretty expensive but didn't mind since I just wanted to just relax and enjoy the time. The bad thing is that my massage girl wasn't that great on deep tissue which is why I am giving a 1 star. For such a expensive spa I expect to get a great, outstanding deep tissue massage and be treated as a royal. Haha! Another HUGE reason for the 1 star ( I would've given 0 star if I could but I have to knowledge their service) is because at first, I booked mistakenly the wrong dates from Jan 10-13 and didn't add my husband to it. Having this brand new hyper sensitive touch phone, I accidentally booked it. As soon as I noticed (within a minute), I cancelled the reservation following the steps (thru Expedia) and than booked the corrected dates from January 11-13 and had my husband's name on the reservation. I pay for 2 nights $533.79 dollars. The very super upsetting part is, that I also ended up paying an extra $721 dollars for Jan 11-13 for a mistaken booked reservation that I didn't even use. Pueblo Bonito denied to refund me according to Expedia. I spent three weeks trying to get my money back, called Pueblo Bonito and they blamed Expedia's policy and Expedia blamed Pueblo Bonito's policy. The Manager at the headquarters, if I believe in Baja California was extremely rude and hard to speak with. When I finally did, I explained what happened and she didn't sympathize or cared about the situation and abruptly said they could not refund me because It was under a special price and non refundable purchase. What a Efen Beatch...Expedia also mentioned to me the same about her... I forget her name it a common Mexican name... and cannot find the piece of paper I wrote it on. Anyway, Shame on them...basically they stole my money. I ended up paying $1,254.70 for two damn nights. What a rip off. Oh! also, another things pissed me off is that they add in your check-out bill an extra dollar as a donation for the Leticia Coppel foundation without even asking you, they just assume you won't mind donating a simple dollar...like if (Ernesto Coppel better known as Neto Coppel) who in fact worked with my father back in the 80's at the hotel called "The Inn at Mazatlán" at the time, now under a new owner is just "The Inn" anyway, the Coppel's family have millions and I am sure they are so generous that they will be willing to support the alert foundation with their own money.. A dollars per day is a dollar, imagine how many people visit every single year?!? There are 3 Pueblo Bonito's out there, Cabo San Lucas is a huge revenue for example... Say 60,000 people a year for just Cabo resort, staying at least 4 nights, that makes $240,000 every year, in just one resort. I have my circle of friends in MAZATLAN and I know lots of things of the Coppel family. Another bad thing is the guy that hangs out by the pool next to the restaurant and interrupts you while you are eating. offering timeshare presentations supposedly for "2-3" hours and the hook is the free spa, etc.. I think his name is David? What a bad way to interrupt your precious time that wasn't for free to spend. The entrance is full of time share predators too, constantly harassing you about it. I had to be rude at one point. Not sure if I am coming back, the place is beautiful and away from the noise. Will see. Maybe if I get two days free...

We just got home from Pueblo Bonito Emerald Bay, what a wonderful resort and great staff. We just loved Jesus Ortez, he went out of his way everyday to make sure we were taken care of. We will be going back.

One of the worst places I ever checked into, they continually made me feel unwelcomed. Made up rules as we needed things. Would not recommend staying at this place horrible management.

I will be honest beautiful hotel and beach, with good food and great service. I have a few big complaints first of all for a " 5 star resort" this place has horrible beds and pillow and not even water is provided ever... not on the ride to the hotel or even in the room! I mean a whole fridge is in the room and not 1 water! I had a baby and had to panic looking for water to make a bottle. The crib provided was tiny and old but a must. I was there for a wedding great view but not a shade in sight or seat provided during "happy hour" and the initial dinner... My makeup was melted. Again service was great I recommend Angel and Christian by the main pool. Oh my view... what view. Great possibilities but obstructed by pal trees.

We have vacationed in Mazatlán 10 times. We typically come early November and the weather is good. We've only stayed at PB Emerald Bay twice because the location is isolated. The other PB Mazatlán is closer to the Golden Zone, has a walkable and swim beach; but is is being remodeled now (July 2019). PB Emerald Bay in the Summer months is mostly occupied by Mexican families vacationing with children. BUT they have a fabulous adult pool with a swim-up bar that was practically empty! We had great service. If you stay at PB Emerald Bay, get the all-inclusive package because there aren't restaurants nearby. You can get 25 hour room service for only $4 service charge. We ate mostly in our room or at the adult pool. You can order 4 beers or 4 glasses of wine with each room service order included with the all-inclusive package. They also have a massive buffet for all meals and the food is good. I think room service at PB Emerald Bay is AWESOME! Every order was correct and delivered typically in 30-40 minutes. I give four stars because the alcohol on the all-inclusive is not top shelf. Smirnoff for the vodka; they could at least offer Absolute or Tito's!. But the wine is okay and the Mexican tequila is good. They blend up some tasty frozen beverages too!

This was my first time in Mazatlán and I loved it. To begin the city it's self is very fun and exciting. Pueblo Bonito was also amazing. We loved Carlos and Yvonne at the aqua bar the consistently catered to our drink needs. Similarly Alberto at the pool is by far the best pool side waiter constantly checked on us and making sure we had enough to drink and eat. We were very pleased with all of the staff, the restaurants, accommodations etc. We participated In the tequila tour offered by the resort and also had an amazing time. You can eat at either resort the city one or emerald bay and they both offer a wide variety of food. The resort also provides transportation to the other hotel so you are closer to the city. I would recommend this resort and city to anyone.

So I absolutely love our resort. I purchased one week in 2005 and have been back about 20 times. All the staff are like family and this is the one place I go to every year many times twice to relax. The spa is amazing and Karla gives the best massages I ever had. The most hidden gem at the resort is Eddy the trainer. He has been their for over 15 years and he teaches some of the most amazing classes. In fact these are very reasonable at $11 per class. If you want a place to get away and relax then Emerald Bay is for you. Humberto at the pool will take good care of all your dining needs. If I could I would give 10 stars.

So I stayed here with the wife for 5 nights and outside of the room, everything was super cool. The grounds were nice, inexpensive, good quality food, good service really can't complain. Until you look at the rooms. They say that this hotel is 13 years old, but fuck, the corners of the rooms are nasty and the rooms are made poorly. You can see the touch up paint jobs, bathroom tiles don't line up (see my pics). Then this makes sense because their customers are 60+ and probably don't notice or see the bad handywork. You walk in, and for whatever reason, the kitchen hits you with a funky mildew stank. Oh also, the safes, really don't look safe. I got the rooms at a significant discount, but if I paid full price I would have been pissed the fuck off.

Real disappointed in just about every aspect of the resorts customer service. Resort itself is beautiful... room smelled of a little mildew but thats not a shocker for an older resort on the water. My issue is solely related to customer service and the resorts intent to squeeze every dime out of their customers. My girl and I actually debated this as we were leaving the resort this morning. Btw... we checked in and payed for 9 nights at this "All Inclusive" resort but checked out after less than 24 hours. Her contention was that due to Covid... businesses are needing to bring in extra revenue to keep the lights on. I feel the opposite .... and during times like these ......businesses in competitive industries like travel & tourism need to do MORE to earn your business. Ultimately I'm not sure if she or I are correct but I DO KNOW in this case I took my $29000 pesos back ( at least I attempted to.... read on )........... and stayed at another resort. First night at the resort... worn out from travel... chilled and just wanted a quiet evening in our room. I understood room service charged a cash fee for delivery ( not exactly all inclusive ).......but we didn't mind given the circumstances. The menu from the ONE restaurant that offered ala carte dining was very limited and we found that a good 25% of the menu was the "Additional Charge" section. In essence.... pretty much everything that actually sounded good we were going to pay extra for. We relented and ordered something else .... saving surf n turf for a sit down and dine night. VERY disappointed to find that the room service menu was a VERY small sliver of the already small menu of things we could order without paying another $30$40 per meal. The chicken enchiladas we wanted .........we were told COULD NOT be brought to the room Bare in mind... we stayed at this resort because we were told it was the nicest in Mazatlan...... but don't expect to get Chicken Enchiladas to your room. The Room Service menu was not much more than nachos or cold pizza. The next morning I tried to get some work done but.... INTERNET DOWN for the 3rd time since I arrived. Went to the gym at 8:30 but was told I couldn't work out because gym was closed. ..... will be open at 9. I felt an explanation was due since MANY if us prefer to get our workouts in before 9. Woman w/ limited english and who was VERY frustrated with me for not understanding.......told me I could sit and wait until nine to ask the gym manager. I pressed because I didn't see a reason to sit 30 minutes to get a simple answer. I couldn't wait anyhow because I had an appt this morning and needed to get in and out of the gym fairly expeditiously. I FINALLY got the answer that they are limiting the number of people due to covid and they allow blocks of gym users to come in .... I had missed the 7 am and the next block was at 9. I don't love this scenario .... but I understand I guess so I "Made An Appointment" to workout tomorrow / Tuesday at 7 and asked for "An Appointment" in the hot tub to follow the workout at 8 am. I was abruptly told that if I am not a property / time share owner that the hot tub is a $10 per person per day charge. I about lost it at that point. I am at the nicest ALL INCLUSIVE resort in Mazatlan and it cost me $10 to use the hot tub????? I imagine plans are underway to install coin operated stall doors in the public rest rooms. I decided if I'm getting 3rd rate service then I'll just stay somewhere with 3rd rate pricing to match. Upon checking out this morning I COULD NOT get a refund. The explanation still baffles me but in essence I was told since the transaction already "went through" they could only issue a credit to my bank account. I explained over and over that it doesn't matter if they procesed a sale.... they can now process a "CREDIT" the exact same way back to my credit card. They wanted me to leave a ton of personal information which I refused to do. I am now disputing the transaction with Citibank. Bottom line is that this is a fairly nice place.... old and a little smelly but fairly nice..........but they nickel and dime you to death.... and they have NO IDEA what customer service is about. I would spend less and stay at another property..... which is exactly what I've done.

Excellent service, beautiful layout and top notch amenities. We stayed in Villa 10 for one week, and were offered every comfort, and courtesy buy a plethora staff, housekeeping and concierge attendants. They even helped us put together a superb, private wine tasting event with their head sommelier. Great sized showers, private pool, plenty of space and an excellent kitchen made us anxious for our next vacation there. Golf carts were readily available to whisk you to one of the many pools, spas, or restaurants. Don't skip over the gym either- excellent quality equipment. Make sure to tip!

5-star resort in a 2-star city. Pueblo Bonito has two hotels in Mazatlán. Emerald Bay is BY FAR the best hotel in the city (much better than the downtown Pueblo Bonito), however it is far from the city center. Staying at Emerald Bay: beautiful resort, good food, great service, three different pools, a superb spa, a very decent gym, and a rather ugly beach (like all of Mazatlán). It is an excellent option for travelers seeking a relaxing and exclusive retreat, away from the noisy city center. Sunsets in Mazatlán are absolutely stunning! Don't miss out.

One of the worst resorts I've been to. I went here about four years ago and even though I thought there were some downfalls to the resort, it was no where near as bad as it has presently become. We checked in- get to the room and a maid is still cleaning it (at 6pm). Maid leaves and we see bugs, dirt, table with ice cream stains and a stuffy cigarette smell in a non smoking room, two non-working small tvs, which remained that way our entire stay. We look in the bedroom and see two beds instead of a king bed like we requested four months in advance. We were told all rooms were taken and there is nothing they can do for us. Fast forward through three additional days of misery. Over crowded trashy crowd, a one towel minimum where you have to give them a card in order to get one towel (that always had lipstick stains, blood stains, and really weird black stains almost like you dried on the rims of your car), food that made me sick, drinks that taste like there is no alcohol in, a spa which was so dirty, and a gym that most machines look like they are out the 70's. I can get over all this, but what made us finally leave our trip fours days earlier, was the air conditioning or whatever was in the air in our room. It really made me sick. I think there is either led paint or lots of dust in their vents that made me have breathing problems, splitting headaches, and no medication was working. The only solution was when I left the room for an extended amount of time, my breathing issues would momentarily subside. The pillows smell like sweat, the sheets all had stains, each towel whether Beach/pool or shower towels had numerous stains showing that they do not properly clean, disinfect, and bleach their linens. Both my mom and wife came out of there with rashes. Pre-paid for a week long trip and left after three nights and lost out on four nights of paid hotel stay. On top of that when I was checking out there were numerous wrongful charges to my room number with descriptions just saying restaurant. Really ironic, because we tried to stay away from all the restaurants by buying groceries and eating food we would make in our rooms or leave the resort for dinner and we still get charged for food we did not order because it made us sick the first day. Conclusion: stay far, far away from this place. It has become a local trashy place worse than the Jersey shore for Mexican lower to middle class locals rather than an Americanized resort it once used to be. Good luck staying in business PB. I will no longer return to your resort.

DO NOT I repeat DO NOT purchase their timeshare membership!!! It is not worth it. They do not give members 1st priority... Since I made the mistake of purchasing it in Cabos 2yrs ago, it's given me nothing but headaches and bad experiences. I have never been able to book for the days I wanted too because of "non availability" keep in mind, I've called 2+ months prior but when I go to their website to look and book as regular the dates are available. This membership is a fraud and I wish someone would've given me a warning about it before purchasing it because it cost a lot of money to get nothing but bad experiences and not to mention how rude customer service is.

We're here on vacation with some friends. The chicken enchiladas at the Bistro were good, but not great. Server was quite inattentive which has been a common experience here all week. Breakfast has been a highlight each morning though. Omelettes are made to order by a friendly chef. Chilaquiles were great!

Lets start by I had to pay twice because they could not find my reservation I did online. The refrigerator did not work and gave the room a bad smell. The iron didn't work. When I told them about the issues they didn't care to help me at the front desk. When I spoke to the supervisor Moises Soto he told me he was not going to do anything for me to make my stay a better experience and if I wished to give them a bad review because he did not care. I work in business and reviews now in days are important because we get to communicate with each other how the hotel experience really is instead of basing it on their marketing, their pictures and fake promises of a good stay.

My favorite all inclusive resort in Mazatlan, I like the fact the drinks are not tap and the sea food is fresh, simply the best.

We visited this resort over Thanksgiving weekend. The visit was short but so sweet. Mazatlán is beautiful. Everyone was very nice. The resort and rooms were clean and well kept. There are different sized iguanas on the resort grounds that are green camouflaged with the grass and bushes, it was fun to randomly find one while walking around. Honestly, I especially appreciate the hard work, planning and genuine kindness from the food servers, dining staff and cooks. I think they have the most difficult job to make hungry and thirsty people happy. They do an awesome job making everyone feel welcome. I've visited other pueblo bonito resorts and they each have a distinct scent that flows through their air conditioning in the lobbies. I love the smell and I keep forgetting to ask what that lovely scent is. There are people in lobby waiting to sign you up for a time share presentation. We are time share members at another PB. Hubby has learned to avoid them. I warned my husband about 10 years ago..if you make me go to the presentation, I'm going to buy. We've been proud owners in Cabo. Concierge was very helpful arranging two private tours for us. We didn't want to just stay at the resort, we felt very safe on the resort and off.

One of my favorite resorts on the planet! They have the biggest eternity pool I have ever seen! The setting, rooms and staff are perfect

This place is great. If you played uncharted where they go to the Galapagos, this place gives you that REAL feel of that. Iguanas loose but they don't bother at all, old Spanish accented buildings and beautiful view of the beach. Definitely coming back here, the service is very good and home feeling. They did mess up a bit on our reservations in terms of the type of beds expected but they very promptly adjusted and took care of our room. Even with that slip up, which happens, 5 stars all day! Great job guys.