Pueblo Bonito Mazatlan Beach Resort

Resort hotel · Mazatlán

Pueblo Bonito Mazatlan Beach Resort

Resort hotel · Mazatlán

4

Av Camarón Sábalo 2121, Sábalo Country, 82100 Mazatlán, Sin., Mexico

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Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by Courtesy Pueblo Bonito Hotels and Resorts
Pueblo Bonito Mazatlan Beach Resort by Courtesy Pueblo Bonito Hotels and Resorts
Pueblo Bonito Mazatlan Beach Resort by Courtesy Pueblo Bonito Hotels and Resorts
Pueblo Bonito Mazatlan Beach Resort by Courtesy Pueblo Bonito Hotels and Resorts
Pueblo Bonito Mazatlan Beach Resort by Courtesy Pueblo Bonito Hotels and Resorts
Pueblo Bonito Mazatlan Beach Resort by Courtesy Pueblo Bonito Hotels and Resorts
Pueblo Bonito Mazatlan Beach Resort by Courtesy Pueblo Bonito Hotels and Resorts
Pueblo Bonito Mazatlan Beach Resort by Courtesy Pueblo Bonito Hotels and Resorts
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null
Pueblo Bonito Mazatlan Beach Resort by null

Highlights

Nestled on a serene stretch of Pacific coastline, this vibrant all-suite hotel boasts colorful rooms, five dining options, and two inviting pools for a laid-back getaway.  

Featured in Conde Nast Traveler
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Av Camarón Sábalo 2121, Sábalo Country, 82100 Mazatlán, Sin., Mexico Get directions

pueblobonito.com
@pueblobonito

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Av Camarón Sábalo 2121, Sábalo Country, 82100 Mazatlán, Sin., Mexico Get directions

+52 669 989 8900
pueblobonito.com
@pueblobonito
𝕏
@pueblobonito

$$

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Last updated

Jul 1, 2025

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@travelleisure

"Rooms at the all-inclusive Pueblo Bonito Mazatlán Beach Resort start at less than $200 a night. Plus, guests can access the restaurants and amenities at the upscale Pueblo Bonito Emerald Bay Resort & Spa, including a 16,500-square-foot wellness facility with hydrotherapy pools, steam rooms, spa treatments (available at an additional cost), and fitness classes." - Travel + Leisure Editors

12 Cheap Vacations for Couples
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@cntraveler

"Less than six miles from Mazatlan’s attractions, this beach resort is ideal for enjoying the Mazatlan Carnival while also offering relaxation."

The Biggest and Best Carnival Celebrations Around the World
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@travelleisure

"Located on Mazatlán's Zona Dorada coastline, this family-friendly resort has undergone significant renovations." - Sarah Bruning Sarah Bruning Sarah Bruning is the special projects and surveys editor at Travel + Leisure, where she has been on staff since 2018. She assigns stories across the magazine, primarily for the Experiences

Our Readers' Favorite Resort Hotels in Mexico in 2022
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@cntraveler

"This all-inclusive resort overlooking the Pacific Ocean has almost everything you'd want on vacation: warm and colorful rooms, two swimming pools, and—if you're feeling ambitious—cooking, bartending, and Spanish classes. It's also within reach of some must-see destinations: It’s less than four miles from the Mazatlán aquarium and a little less than six miles to the impressive Catédral de Mazatlán. Make the most of the pools' swim-up bars—one of our favorite features—and the al fresco dining at Cilantro's."

Pueblo Bonito Mazatlán Beach Resort
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391erneston

Google
My wife and I truly enjoyed our stay. The staff went above and beyond to make our stay as enjoyable as possible and did everything they could to accommodate our requests. I ate at all the restaurants and based on my personal tastes, the food ranged from good to excellent. My favorite food items were the steak sandwich from the room service menu, the omelette station and white menudo at the buffet, fish ceviche/ pescado zarandeado/carrot cake from Cilantro’s, the sashimi and Red Dragon roll from Pescados, the beet salad/clam chowder/beef filet/cannelloni/chicken parmigiana/tiramisu from Angelo’s. All the staff were polite, answered our questions, gave assistance and 99.9% were super friendly and approachable even if they were busy. But, there were a few that stood out for their excepcional customer service: Carlos at the front desk; Iker and Alejandro at Angelo’s which was one of the main reasons we kept going back for dinner there. The facilities and room were kept very clean even throughout the busiest times and rarely did we see empty beer cans or cups left on tables for more than a couple minutes. Also, I never saw any trash anywhere, it was nonexistent. The only two things I would say need some improvement is: 1) the room did have a slight odor, like when something has been enclosed for a while and 2)The bed was a little too firm for my liking. However, when I mentioned it to the front desk, they immediately called housekeeping to see if they had a mattress topper available and they did so that helped. I would definitely recommend staying at Pueblo Bonito Mazatlán. I look forward to coming back again before the year is over, that’s how much I enjoyed it!!

sharonpB603YI

Google
2nd time to this Resort! Met Patty at check in desk.Always a smile to greet guests and very helpful during our stay.Caught up with friends we met last year from Minnesota having their annual stay with others! We stayed for 9 nights,comfy king bed and great view of the ocean! Really like the smaller resort feel. (247 rooms).Pools had comfortable water temperature but lack cushions on the loungers.Fun daily watching the surfers.Met up with favorite beach vendors for silver (Leonardo)& bead jewelry(Lupita). Paloma’s Restuarant was great for breakfast buffets and Isabela made up our yummy special order omelettes. Enriquez and Adrian were right there with coffee or mimosas! Palapa pool bar Richardo and Juan were great servers offering daily happy hour specials! Cilantro’s Restaurant was nice for outdoor lunches and dinner inside with a great bar. Wonderful friendly service by Isai,Luis and Pedro! Water aerobics,cards,daily bingo was fun with Charles!We will definitely return next year! Gracias Sharon & Doug

Nadaya McNeil

Google
Traveled with our 2 boys, 13 and 8. This resort exceeded our expectations; absolutely incredible food, every meal was impressive, and easy to get food anywhere and at any time. Service was amazing, they never let our drinks run out. We were there during holy week, which was insanely busy, but we always could find chairs at the pool or beach, and there was definitely enough staff to serve everyone. Beautiful room, we stayed in the luxury suite, room 334, which was one of the best locations in the resort. Location of the resort is the best; beautiful beach with great waves for kids to boogie board and surf. Stores, restaurants, laundromat etc right across the street or down the beach. Easy to get anywhere you want to go. Our entire family had a wonderful vacation, and we're already planning to come back next year.

sandrakA6425BO

Google
Enjoyable hotel with updated rooms. Friendly staff. Hotel has been renovated.||Medium size hotel. 2 pools. Main one was way to noisy to relax. 2nd pool very relaxing.||Great service at the pool. Breakfast buffet was a little hectic at times.||Only one entry/exit to restaurant the sat many guests. Moved to this hotel from the Pueblo Bonito Emerald which has seen better days and needs total reno

jamiekE2786VL

Google
Family of 4, 2 boys, 13/16. The service was amazing and the food was fantastic. We really appreciated the non-buffet options. The rooms were clean and spacious. Every room has an amazing ocean view. The weather was a little chilly so the warm pool was perfect. ||We loved how close the resort is to shopping and restaurants. We used Uber and Pulmonias to yo to the Golden Zone, the Malecon and old town. We felt safe the whole time.||Highly recommend this resort.

Rt582014

Google
What an amazing resort. It was just the best. Small enough to orient yourself quickly yet big enough to allow you space to relax. Pools and beach are awesome and well serviced by the staff. Food was fantastic and staff were so friendly. Our son and daughter in law are there right now based on our recommendation. Special call out to Pedro in Clinton’s bar. He is amazing!

DahriW

Google
Let’s start with the awesome…|Amazing service here. The people that work here treat you like family. They all seem happy and they really made our week.|Great location in mazatlan, quick ride from the airport as well.|Balcony faced the ocean, view was excellent.|Beach was nice and clean. The pools were pristine.|No lack of lounge chairs, we never had to race down at the crack of dawn to ensure we got one. We took our time!|Food was very good, particularly the Italian restaurant.|Air con worked well.|Lots of hot water and pressure was good.||The not so goods:|WORST BED I’ve EVER slept on in my life. And I’ve stayed in some real cruddy no-tell motels in my life. It was like sleeping on a metal grid with a sheet over it. I ended up sleeping on the couch, sadly it was better but not by much. It was so bad I actually have bruises on my hips. For this reason alone I wouldn’t return.|The room really needed a deep down cleaning as well as some items needed straight up replacing. There was dirt in the corners, the closet floor was filthy. The mirror looked like it should’ve been replaced 20 years ago.|This resort says rooms have kitchenettes, but they don’t. Rooms don’t even have a bar fridge with basic drink service. This is ridiculous to me, it’s a very basic service on these types of vacations. I was able to get a mini fridge delivered to the room to at least keep water bottles cold.|There is an 80 peso delivery charge for room service. It’s ridiculous to be nickel and dimed when you pay for an all inclusive vacation. Service was fast and food was hot though.|Don’t like the towel deal though, sometimes one extra towel is just needed!

Lori Lane Kluthe

Google
We paid for a Luxury Ocean View Suite with King Bed. Had confirmation in writing. Upon arrival, it was a small bedroom, 2 barely double beds, very small closet that was about 1 foot away from one bed so not really accessible. Moved to a family suite with king bed, but had to fork out an additional $1024 CAD on top of already paying for a king bed in All-inclusive package. NOT IMPRESSED. Beds in both rooms hard as a rock, VERY uncomfortable along with pillows that were just pillow cases filled with chunks of foam. Room very musty. Not nearly enough hangers; although we asked for & received more. Need to replace the table thing under TV in bedroom with a dresser with drawers. No drawers in rooms to fully unpack. Coffee maker & cups. No Coffee. Found out additional $$; even under All-inclusive package. Rooms need a fridge. Never experienced any of the above & we've been all over Mexico & always stay All-inclusive. Other guests we spoke to had the same feelings about no drawers, musty room, no fridge, coffee extra money & poor quality beds & pillows.

Ernie C.

Yelp
We had an amazing time at PB Mazatlan where we stayed for four day all inclusive march 2025! The Pueblo Bonito resorts owns various resorts in different Mexican towns such as Cabo San Lucas, the Yucatán and Mazatlan. We stayed at the PB Mazatlan and purchased the all inclusive package which made it really worth it! PB resorts allows you to shuttle between PB Mazatlan and the sister property called PB Emerald Bay resort. They honor you all inclusive status at both properties and that is really cool! They also offered a complementary trip to the aquarium which is a state of the art facility owned by the same company. The aquarium really impressed me. Over all the facilities and rooms are clean and neat, real resort style details. The pools were well serviced and clean. Any time you are hanging out near the pool the attendants are serving you food and beverages to your heart's content. Mixed drinks seem diluted but the beer and wine are opened right in front of you so they are not diluted. On gripe I had was the difficulty in making a reservation for a ride to and from the airport. The hotel thinks they have an app but it doesn't function like they think it does so good luck trying to set up any type of transportation through the up. Just save yourself the frustration and take a cab. Once you are at the hotel there is plenty of rides right outside the hotel that you can take to go just about anywhere. We didn't feel like any of it was unsafe. The food was great and they had a large variety of different dishes. They just didn't really serve some good local style mariscos, for that you will have to venture out into town and ask the locals for the best spots. Over all we had a great experience at Pueblo Bonito Mazatlán resort and all the amenities they offered including the other properties. We would do it again and recommend it to all our friends and family.

Vance N.

Yelp
Very nice hospital hotel off the beach! Food in the restaurant was amazing and convenient to all amenities in the city! I highly recommend this hotel, come n stay n treat yourself n family!

Mely S.

Yelp
Mix feelings about this hotel because it really holds a special place in my childhood memories but I gotta say it wasn't as GRAND as I remembered. The GOOD: Staff is really attentive. They go above and beyond to make sure you are taken care of. Location: very centric and everything is within 5-10 drive Pools: Both pools are big and they have enough lounge chairs around. The pool staff were also fantastic. Plenty of Palapas at the beach for everyone The buffet at Las Palomas never disappointed. Kuddos to Gonzalo and Freddi. Great service. Angelo's restaurant- delicious and good wine selection. Kuddos to our server Alejandro Ibarra. He was great. Casa 46- delicious upscale food with beautiful views of the centro histórico The BAD: The common areas needed more up keeping. one of the nights there was so much trash around the pools (Shame on guests for leaving so much trash out) but that clearly shows you that they are understaff if they cannot keep with picking up leftovers cups and cans. The food at Cilantro's restaurant was mediocre. The service at the bar was great but not at the dining area; took too long when there were hardly any people. No transportation to the sister hotel Emerald Bay. They gave us some BS about being out of contract with their transportation company; however, if you signed up for the time-share breakfast then they would provide you transportation. Alcoholic beverages: ALL the alcohol is clearly watered-down. You could never taste the alcohol and I never got a buzz after several drinks (I would even ask for doubles) The only time I had good drinks was at their sister location, Emerald Bay; I am assuming they don't use watered down alcohol at this location because this is were they host their 'time-share' meetings and they need to impress the guests. They require you to sign a contract before check-in that prohibits hiring La Banda on the beach, even though Neto Coppel posted multiple videos on TikTok saying he would allow bands to play there (because the beaches are public!). It's frustrating because the contract states that if you're caught, they can remove you from the premises

Marilyn Z.

Yelp
The facility is nice but the food will give you a belly ache and the all inclusive drinks are not good booze and possibly not actually alcoholic at all. Don't go on the boat trip to Stone Island it's horrible, long, dry, dirty nothing there.. do not go!

Sue E.

Yelp
What a beautiful beach! Although small and boasting small menus and few restaurants and bars, each one does an exceptional job and the people who work here are great!!! Seriously, wonderful staff! Even if you pay the all inclusive top of the line, there may still be up charges and I'm not impressed with that. you also do need to scan your key with everything you get. good thing is it's a wrist key and that's fantastic! This is a family resort, so not much peace and quiet. We love that you can cross the street for amazing opportunities off the resort. your not trapped there and forced to buy their high prices. An open air taxi is about $14 USD to get downtown and experience so much including an amazing aquarium with many rescued animals This is free with the inclusive package. they also allow you to go part all inclusive and choose to go out and about some days. The rooms are nice with great views!

Victoria B.

Yelp
Update after our stay: my suggestion is, if you stay here and do not have kids, just use it as a sleeping space and spend the days at Emerald Bay, their sister property 10 min away. Emerald Bay is so much better! It's beautiful, has a private beach (vs public at this one...you'll be bombarded with vendors), and the staff is much more friendly and helpful. This place is so odd, I don't even where to begin. On my first night, I was passing the front desk and they said, "you have a balance." I was like, "of course l do, I'm staying 3 nights. So, when I check out, you'll need to charge my CC that you have on file or I can give to you." They told me no, that I need to pay for that night now and then they'll charge each night after. So weird. So, I went and got my CC from the safe & brought down. They just wrote an amount down and circled it, saying that's how much I owed. I was like, "where is a statement or receipt?" They acted like they didn't know what I meant. I just paid it. Then, I had to go through the whole thing again when checking out. Then, the shuttle driver told me the hotels have a shuttle going between the 2 hotels but when I asked the concierge, they told me I needed to take an Uber. Then, they give you wristbands to wear to charge everything but each time they activated mine, my travel companion's didn't work and vice versa. I had to explain to them a number of times that there are 2 people in our room and we each need to have active wristbands. It took a whole day of reactivating both multiple times before it was fixed. Then, they have a coffee maker in the rooms but that's it. No coffee, cream, sugar or bottled water. And, the desk/table is against a wall with no outlets so in order to use my laptop, I had to work on a teeny tiny side table next to the couch. And the couch is against the same wall as the TV so you can't watch from there. And, the chairs on the balconies are so short, you are staring at the cement wall vs. pool. The staff overall seem lost and disjointed. They obviously don't have proper training and direction and believe me...IT SHOWS. Bring lots of small bills because you cannot add gratuity to charges when dining or at bars. There is no ATM (although Emerald Bay has one in the lobby). Just do your entire stay (or spend your time other than sleeping) at Emerald Bay and save yourself the frustration. I would only recommend Pueblo Bonito if you have kids and don't care about customer service.

Mary W.

Yelp
I came here for the 1st time in 2021. They were doing some construction, not a big deal. Food was good, service was great. Came back to this hotel to enjoy the live regional music, Banda... to my disappointment it is no longer allowed by the hotel. Although the beach is public, guests are not only discouraged from hiring the live bands they are encouraged to go as far away from the hotel if you want to hire the live band. I asked several employees why this policy was put in place and was told the Caucasian Americans were complaining about the loud music. This hotel offers what others don't, banda music. I came here for Banda vibes. You're a tourist, enjoy all of Mazatlan's culture or stay your ass home. I hope the hotel reconsiders this policy. I'm constantly telling my friends and coworkers to visit this hotel for the beachside live music and now I may have to consider Airbnb. #lovebanda#mazatlan#bandavibes

Traci E.

Yelp
Needing a relaxing vacation we found Pueblo Bonito Mazatlan. Upon arriving we were greeted by the bell hops who quickly took our luggage while we checked in. There were no welcome drinks as we've received at other AIs but after a short wait to get checked in we were off to our oceanfront room. The bellhop led us to our room and showed us around on the walk. We were on the top floor - the furthest end of the property. When arriving to the room you couldn't help but notice the view. The room was well decorated. My only issue was we had wanted a king bed. Restaurants: they have several restaurants onsite and we tried them all. The food was always fresh and delicious but after day 3 - many things start tasting similar due to using the same sauce or spices on different meats/dishes. I'd love a dinner option for a unique special to mix up the flavors. Most days we ordered lunch by the pool so it was the simple tacos, chicken fingers (w/delicious pineapple chutney), nachos and burgers. Juan at the pool bar always took great care of us. Pool: the pool overlooks the beach and water. We never had an issue getting pool chairs and spent most days at the pool - in and out of the water. We brought our own pool hammock floats which were nice to just lounge. We met Juan on day 1 at the main pool bar as we arrived. He was great getting us drinks and spoiling us. We made it a point to find chairs in his area each day. 5 service from Juan! The property has 2 pools but we remained at the main pool - the other pool seemed to have tons of small children and is a more condensed area. The only negative to the pool is that there was always competing music - pool bar, pool activities and later in the day the bands on the beach. The hotel should coordinate their music at the pool (the bands aren't part of the hotel). I didn't mind the beach bands except for one day on the weekend - all day and the exact same music beat so everything sounded the same. I love music but essentially hearing the same song for hours on end is beyond annoying. Guest Room: our room was nicely decorated and clean. There was occasion for some small ants and bugs and even a small lizard one day. But not surprising as the exterior door is not sealed at the bottom so anything could make it's way in. Housekeeping always was on point. We were unable to use our phone - no matter what # we dialed it rang busy. So for any needs or questions we had to walk down to the lobby. Not a huge deal but for security reasons - a working phone is needed. The room was laid out nicely with 2 beds, a sofa and a large table. There was an in room coffee maker, but no coffee product. We were told we'd have to buy it. The bathroom had a large shower, which I loved but don't ever expect hot water...only warm ish. We had a lovely patio with a table and chairs overlooking the ocean. We loved sitting out there as much as we could. However during our stay the room below us had guests that would smoke marijuana, cigarettes and cigars on their patio and the smell was beyond nauseating. Which limited our enjoyment. The room also in the wee morning hours would party, scream, throw things, etc. always waking us up. We kept hoping they check out. Concierge: we needed help with some questions and the concierge team was amazing. They definitely went out of their way to assist us. Overall great service and we can't wait to go back.

Bill W.

Yelp
Beautiful property. Wonderful and professional staff. Front desk, room service, housekeeping and maintenance all prompt and helpful. Will most definitely return.

Mario Ignacio O.

Yelp
Stay away from this place. The owner wants to outlaw the wonderful Mexican culture of Banda music, so endemic and traditional for the local population. A number of Canadians and American snowbirds who fly in to enjoy this beautiful city complained that the Banda music played on the beach was not to their liking. Too bad! Stay home and enjoy your country westerns or blues music and leave Banda alone. Avoid this place.

Melanie W.

Yelp
Not satisfied, awful hospitality... Do not recommend and in the suite I stayed I noticed belongings were moved and stolen.. DO NOT TRUST

Ilse G.

Yelp
ove rated hotel. Horrible customer service and mediocre hotel the wait for food at the restaurant is ridiculous . It is so boring there , nothing to do. No entertainment at all , no music no shows absolutely nothing. They also warned us about paying for live bands at the beach and bringing a speaker. Bell boy went in our room without permission and lied about us being there. We talked to so many people staying there that assured us were never coming back . Do NOT WASTE YOUR MONEY HERE, there are so many more affordable hotels around that were so much better all around .

Adrian R.

Yelp
Stay away from here. Do not recommend...bad customer service.... They just care about profits

Xochitl M.

Yelp
This is our first time visiting PB Mazatlan after going to PB Emerald Bay in 2019, (where we had an excellent experience too, even). Customer service: The reason I initially wrote this review is because of the great customer service we had. We thank Mr. Luis Tapia and Mr. Fernando Pacillas, who really deserve a raise and much more. Our family is in the service industry in the state of Arizona and we have never seen a service such as we also provide to our guests. Our respects to Mr. Fernando. It was a pleasure to meet him and be served by him. In addition, we also want to thank Miss Dinora, who was one of the nice ladies who attended us and helped us when we had a little problem at the beginning of our vacation regarding the only snooty and rude waiter we encountered. Finally, we want to thank our friend Mr. Raul, one of the bell hoppers who welcomed us with great courtesy. He helped us a lot with our luggage and also with recommendations for places to eat outside the hotel. For these people alone, we would return to PB Mazatlan. PB Mazatlan is lucky to have people like you on their team and who are the ones who make our vacation experience the best after the worst part of the pandemic. Beach & pool: honestly we much prefer the pools at Pueblo Bonito Emerald bay as they have an adult only pool that is strictly enforced and is private, serene. We were told at the beginning of our stay there is one here as well, but if there truly was one, it was not seriously enforced as an adult only pool. We primarily came for the beach at PB Mazatlan. No rocks! I'm honestly not sure why people are SO PISSED at the bands playing on the beach. First of all, what are you doing in Mexico if you don't like Music, Loud Music and bands??? That's what makes our people so lively and fun to be around. Stop getting your panties in a bunch, party poopers. Secondly, part of the beach is private and another part is accessed publicly. Honestly did not bother us one bit!! It was fun to see everyone dancing! Food: Best part of this whole experience was the food. All inclusive? Hell yes. Drinks were ok, heavily dependent on the bar tender, but service again was impeccable. Mr. Antonio was our on-the-beach server and he too was super attentive and professional! Absolutely loved our stay. Thank you! We will definitely be back

Jorge C.

Yelp
They couldn't find our reservation. Spent an hour at the lobby going back and forth, and they tried to charge me more on top of my reservation. when we finally gat our room the sheets clearly hadn't been changed and there was sand in the room.

Anastasiya P.

Yelp
If you're trying to actually relax, don't come here! Cons: - Within the first 10 minutes of us being at the resort, we had multiple people in the lobby trying to sell us something, which didn't feel very welcoming, especially after a long day of travel. - The "fitness center" is a complete joke. If you're in the middle of training for something, this place won't help you. There are three cardio machines (two treadmills, one bike), but one treadmill was out of service from the start and the bike never turned on. Mid-week the last remaining cardio machine stopped turning on. All machines face a terrible, boring wall. Meanwhile, the Emerald Bay's gym is *beautiful* - the cardio machines face lovely windows with green views, the machines are high tech and updated, and it's a very spacious gym with a lot of cardio and strength equipment. Unfortunately, I discovered the Emerald Bay gym towards the end of my trip. - I can't even count how many times I said "no, thank you" to vendors on the beach. For a resort that touts having beach access, it's absurd that this resort doesn't have private beach access. Be ready to have a vendor come up to your beach chair/bed every 10-15 minutes asking you to buy something from them. - As others mentioned, live bands will pay for hours. If you love hearing the waves of the ocean, expect for the sound to be drowned out by music for a large portion of the day. - No "adult only" areas. - Compared to another all inclusive resort in Mexico that I previously stayed at, this resort had limited dining options. Of the limited restaurant options, not all were good. - There were no paper menus at the restaurants, which I'm perfectly fine with when I'm not at the pool/beach. At the pool/beach, I don't love having to have my phone everywhere I go. - All in all, the cost was high for what it was. Pros: - Wifi was included, and it worked well. - We had an ocean-facing balcony, and it was really pretty in the morning. - The staff were generally pretty friendly and nice. In sum, I wouldn't come back to this specific resort, but I'd consider staying at their Emerald Bay location. They have free shuttles between the two resorts, so we were able to explore both. Emerald Bay is absolutely beautiful and was very relaxing during the limited time we were there.

Nicole T.

Yelp
This place is beautiful for sure. The pools are its redeeming feature. My room was cute. Overlooking the ocean. Beautiful. However, lots of tiny ants in the room. There are absolutely zero things included with the room. There is a coffee pot but you have to purchase coffee at theirs store. There using any water either. They charge you to wash any dishes you may have but don't provide any soap. So most of the dishes in the cupboard were dirty. The food is so subpar compared to the little places found in this cool town. The towels were scratchy and sheets felt cheap. It's a pretty place but the prices and inconveniences are a no go for me. We won't be back.

Oren P.

Yelp
This resort is a relatively pleasant place to sit in the sun or shade by a swimming pool - or in the jacuzzi, or enjoy the beach and maybe the inevitable music played by one or more bands. The resort has two sections and thus two pool areas. The newer larger pool area has various organized daily entertainment activities. Both sides have poolside waiters eager to take food and/or drink orders. Several resort restaurants are available but I prefer those outside nearby on the street. There is another Mazatlán area Pueblo Bonito location farther north - as well as quite a few in other popular tourist cities - but this one seems the friendliest to me (with its iguanas that sometimes visit the pool area).

Garrett Z.

Yelp
We came to Pueblo Bonito Mazatlán in Mid-February to escape the winter woes of Minnesota (yeah to missing 1 1/2 feet of snow while gone!). I found a great deal online at this resort during their construction/renovation phases with free access to their sister property, Pueblo Bonito Emerald Bay so what could I lose? My whole family came with so we were looking for a property that served good food and drinks, had a beautiful beach, and was kid-friendly. I think we found all of that at this resort. First off, hats off to the staff. They did a great job while we were with them for 10 days. Each person who waited on us and served us was friendly and nice. Sometimes service was a bit hit or miss in timing but we just had to remind ourselves about the "Mexican minute" the staff kept joking about and relax. Hey, we are on vacation, why rush so much? The only annoyance was the time share staff but a polite no worked well. The Food and Drink: This is one of the most important things to me when it comes to all-inclusives and this location did not disappoint. The food was very good, lots of good Mexican dishes and a nice assortment of other cuisine from around the world. There was a lot of choice to choose from; amazingly fresh guacamole and fresh chips, quesadillas, and absolutely amazing shrimp. Mazatlán is a shrimping capital of the world and you can tell. The shrimp were massive and delicious. You could get them fried, grilled, scampi, etc. We basically ate shrimp every day. The fish tacos were also very good; if you love seafood you will be happy here. I also enjoyed their Mazatlán-styled Banana Cream Pie; it was a great way to end a delicious dinner. Speaking of dinner, there was only one location at this location that served dinner (no buffet option at this location). The menu was pretty good with steak, ribs, Mexican dishes, shrimp, and lobster (extra charge). Everything we tried was great - all the way from salads and soups to the main entrees. I didn't have anything I didn't like. The drinks were pretty basic to pool type drinks you can find at other all-inclusives like the Pina Colada, Miami Vice, Margarita, Blue Hawaiian, Daiquiri, Dirty Monkey, etc. My favorite drinks were the Rum Runner (blue curacao, coconut cream, and rum concoction) and the Tequila Sunrise (tequila, orange juice, and grenadine). There were a few drinks that were a miss but since we had unlimited it wasn't hard to try and taste my way through the menu. Drinks at the pool were weak but dinner drinks had more of a bunch. I made sure to get a few glasses of Johnny Walker each night. The Rooms: I was hoping we would time it out just right and gain access to a newly renovated room but we were placed in one of their older rooms. It is styled like a tradition Mexican abode which wasn't bad but did look quite dated. The room layout itself was nice. Every room onsite is an ocean view which includes a kitchenette, bedroom, living room space, and balcony with a screened porch door. With no bugs present and beautiful weather we basically left the screen open and AC off so that the ocean breeze wafted into our room. Beds were comfortable and things worked properly. We didn't use the kitchenette much (just to brew some coffee and used the fridge) but it was nice to have just in case. The Beach: Amazing beach, one of the best access points in all of Mazatlán. The resort sits at the northernmost part of the beach so it is very private on work days (local beach is right next door and was busy on the weekends). Walk-ability on the beach is great; you can walk for miles on comfortable sand. There also is a large boardwalk that links up to the beach and goes on for miles. The Pool: This site had only one pool open while we were there as the other one was being renovated. Sadly, the hot tub was also closed for renovations. Bummer. We did manage to find a private little pool on top of the swim-up bar which was cool to use for a couple days. The pool wasn't heated and so it got chilly in the evenings (would have loved that hot tub!). Honestly, the pool wasn't that great but we used it to just dip in and cool off and play with the kiddos. We did wish there was an area for kids to play such as a kiddie pool or something fun. Location and Grounds: Located right in the Golden Zone, you are well within walking distance to many of the big attractions in Mazatlán (1-2 miles) as well as close to local restaurants, markets, shopping stalls, and convenience stores. The landscaping and grounds were very nice. Lots of tall palm trees and various tropical foliage where scattered all over the property making it seem like you were in the jungle. Final Verdict: For what we paid and what we got, you can't beat our experience. Very excited to see what this place will look like after renovations are complete. We didn't get to try Cilantros as it was closed and we really wanted a hot tub at night, but those few disappointments didn't stifle our trip.

Ceni L.

Yelp
Decidimos celebrar los 70 años de mi padre en Mazatlán, y nos hospedamos en este hotel por 3 noches con una experiencia muy bonita. Las instalaciones están muy bien cuidadas, la playa es muy tranquila, la vista a las islas inigualables. Desde el momento de hacer check-in noté la amabilidad y cortesía de sus empleados. Mi habitación fue una doble frente al mar, pero me encantó que tenia un sofa cama. Éramos un grupo de 3 así que cada quien disfrutó de su espacio. El cuarto era muy espacioso con balcón, y muy limpio en general. El buffet muy variado, todas las mañanas desayunamos riquísimos. También cuentan con un restaurante a la carta no con mucha variedad pero la comida estuvo exquisita. Los empleados super serviciales y amables, me han tocado resorts donde los meseros de las albercas tardan mucho en atenderte, y aquí todos fueron súper atentos y rapidos. El equipo de animación muy entretenido con actividades divertidas. En general muy buena experiencia. Un shout-out para Lorenzo (nuestro mesero en la alberca), Abel (el bartender), y el chico de front desk que no recuerdo su nombre pero recuerdo muy bien sus buenos modales. La ubicación del hotel esta excelente! Las pulmonías pasan muy seguido por el hotel, por $200 pesos mexicanos te dan el tour y paseo al famoso malecón. Frente al hotel hay una farmacia y a lado un pasillo con vendedores artesanales. No hubo necesidad de salir a comer pero vi varios lugares alrededor para comer fuera o de fiesta. Solamente una vez en toda nuestra estancia nos preguntaron si estábamos interesados en time share. Les dijimos que no, y no nos volvieron a preguntar. La vista desde el hotel a la playa es muy hermosa. Ya estoy planeando el regreso a Mazatlán.

Michelle K.

Yelp
Wanted to get away, just enjoy ocean, sun, relaxing without any care about planning reservations for meals or cooking myself. The all inclusive was perfect. Booked an oceanfront suite and it was spacious and well appointed and the sunsets from the balcony were amazing. Having the option to visit the sister resort, Emerald Bay, was awesome. I'd probably stay there next time. While the front desk wasn't always helpful an employee named Jose Moroles was. He was our server at Cilantro's in the morning and went out of his way for us, was helpful and charming.

Asher M.

Yelp
Made us pay 75 dollars when attempting to check out saying we had unchecked towels. I can assure you, we did not. They did not let us leave until we payed and we're very rude about it. Do not recommend this hotel.

Gerardo G.

Yelp
Although is a beautiful property, the service is great, and the staff is super nice, they have a serious problem with the live bans that play all freaking day at the beach. You will have up to 3 bans playing at the same time different songs connected to loud speakers. It is horrible. I have complained to management a few times and unfortunately there is nothing they can do. Every employee I have talked with about this tells me the same thing, they are fed up of these so called bands. Apparently the local corrupt government allows these bands to play for money as long as they play from the beach, and the hotel cannot do anything about it. If you like to travel to relax and enjoy yourself, do not come here. You will hear the horrible music even while at you room.

Michael H.

Yelp
30 years old and shows it. The pool and beach are nice. Good food at the Cilantro's. This hotel will be undergoing a remodel for the next few years. It is not as nice as the other properties. Similar to Rose or Blanco in Cabo.

Amy S.

Yelp
This resort has it all! I prefer Mexico over Hawaii after staying at this awesome place. Hubby and I even purchased a time share - 100 years. The things that truly made our experience: 1. The staff 2. The food. 3. The view 4. The culture 5. The PRICE!!! WE LOVE THIS RESORT!

Mar M.

Yelp
I visited last May and I had an incident with a Waiter at the pool area (he showed me his privates) I had several emails back and forth with management and long story short they made it seem like I was at fault and stopped emailing me and never gave me a compensation or solution. I had proof that it happened to another guest and they didn't have a response or never addressed the problem Just blew it off . I will continue to post and move forward to the US travel advisory til I get an answer or compensated. They have my information and if used I will further take action to the fullest of my ability/law

Yadira M.

Yelp
Food is great, service is good too however they didn't allow the banda that we hired to continue playing on public beach. Banda is trying to earn their living and we are here to celebrate my birthday. We were on the beach nobody around, hotel is under construction and we were on construction side and they were still uptight with letting banda play. We are in Mazatlan where banda started is just a shame.

Esdras A.

Yelp
Horrible experience. First this place isn't kid friendly. It doesn't not have any fridges or microwave to heat up anything or keep cool for kids. Second, we booked this trip to be a family trip with our 2 year old daughter and to our surprise the resort only had 1 restaurant that allowed kids. When we brought this issue up the management the lady fernanda did not seem to care and brushed us off. We were never informed when booking the resort was under construction and half of it was completely closed. They we're running test on their emergency sirens and fire alarms which were malfunctioning. I would not recommend this resort in any way shape or form.

Justin B.

Yelp
What a great resort to come and enjoy some very peaceful time and to get away from everything back in the states. Most vacations people go on you are on a constant go go go. You almost need a week long vacation when you get back from your vacation. Not when you come here! This was the most peaceful and relaxing vacation I have ever been on! The resort is located right on the beach. It literally only took me a few minutes from room to beach! Not a bad thing at all. Matter of fact, at night you can hear the waves crashing on the beach if you sleep with your patio door open to the beach if you have one. The bad part of that is, it might make you wanna get up and go pee a few times during the night to! LOL The food is above average! I wouldn't say it is great and fantastic, but it is good! The breakfast buffet has a lot to chose from. The omelette lady is amazing! She makes the best omelette I have ever had! There is a lot of other things to chose from as well for the breakfast. There are great choices to chose from during the day to snack on near the pool. Dinner options are good as well. There are a few different places to eat at on the property to give you almost anything you would like. Every morning we would wake up and go for a long walk down the beach (Sounds romantic, no this isn't a match.com profile....LOL). When we would get back, we would then save our seats at the pool. We always get the table in the corner near the bar! Can't go wrong right?? There are 2 pools as well on the resort. So no matter where your room is you are close to a pool. There are a lot of activities to do at the one main pool. You can do water aerobics, volleyball, and pool side Bingo and other games. The day sitting around the pool goes by so fast with a ton of options to do! You can take the bus to the Downtown shopping area and Marina area for really cheap. Going to the Marina to buy some fresh fish to cook for yourself in the room is an option as well. The rooms come with a full fridge and stove! People are complaining about the hot and cold rooms and then it being humid! Depending on the time of year you go, that is everywhere in Mexico. It is always something you will have to deal with! It isn't the resorts fault. You can go in the South of the U.S. and have the same issue. Again, it isn't the resorts fault. You have the find the right temp for the room and just set the thermostat to that. Once you find that comfort level for you, then you are good to go. Also remember, if you end up sun burnt and then have the room set at a low temp you are going to be freezing! Just something to remember as a sun burn in Mexico can be worse than the U.S. Everybody at the resort is so polite and welcoming! They will get to know your name and they will remember it! Everyone from the front desk, to the restaurant staff, the pool staff, and even housekeeping all do a great job here! Hoping to be able to go back again one day!

Fredrick B.

Yelp
hotel staff gets a 5 star room gets a 2 since patio door and phone needed repair loud bands on the beach =0 construction noise from adjacent hotel =0 italian restaurant angelos (-1000 montezuma revenge showed up here) omg you dont want to know more hotel doctor gets 5 stars hotel manager paddy gets 5 stars manager on duty gets no stars sofia front desk gets 5 stars michele concierge gets 5 stars chef makes beautiful egg dishes 5 stars kids screaming gets no stars if you have a two year old come here for a great time but if you are a codger stay away

tricia c.

Yelp
First of all I should say we've stayed here for years and always loved it. I would give 5 stars for the wait staff and new updated rooms. Maybe it's the pandemic but things have completely gone downhill. Within an hour of arrival while we're relaxing at the pool a brass band showed up on the beach feet from the resort. And proceeded to play for 4-5 hours EVERY Afternoon it sounds like a freshman high school band practicing. Lots of tuba, kinda sounds like elephants farting. And endless drums. Not to mention it's attached to an amplifier. The only people who seemed to enjoy it were a couple who had too much to drink and were stumbling around in the sand pretending to dance. So we can't relax at the pool or the beach. I tried complaining to management, apparently they could care less. The other issue was they have a sister resort at Emerald Bay with more restaurants and pools, but they canceled the shuttle transportation so any time we want to use that we pay for a taxi. Not cool. So sorry this resort has such worthless management. We won't return

Alexandra L.

Yelp
We visited this hotel 2x while we stayed at their sister's property at Emerald bay. This hotel was smaller and older but they had a nice restaurant Cilantro's which my husband and I really enjoyed. We didn't see their rooms, but we used their pool and beach access and overall we liked it.

Daryl D.

Yelp
Those are old pictures. The resort is being remodeled but they went cheapo and cold and low quality work. Not a highly rated resort anymore!

Susanna T.

Yelp
Friendly staff. For a resort that is 30 years old, it is well maintained but could use a face lift. The buttons and outlets are grimy and the towels are rough and some stained which gives you the feeling of it being dirty. If you utilize the shuttle to the emerald bay resort, you will feel this resort is even more inadequate. The pool and beach is very empty which is awesome so you have plenty of peace and quiet and poolside service. We came around May and the whole town was quiet. Drinks are cheap at $6 for a blended drink and buy 1 get two specials from 12-1pm and again from 3-4pm makes the all inclusive not really worthy. Nearby restaurants are so good and cheap that I wouldn't bother with all inclusive. Even if you ate at the resort, we found it hard to take up to a tab that is comparable to the all inclusive price tag.

Jaire Q.

Yelp
I really enjoyed this place! The resort is a little older but it is very well taken care of. Early in the morning you can see the employees running around preparing the pools, hot tub, bars and everything else for the day. It is a beautiful place and we had an amazing view of the ocean. We could hear the waves from our balcony. We had an all inclusive package and it was worth every penny. The food was actually great! There is a buffet for breakfast, but lunch and dinner you can order a la carte, the menu at Cilantro (one of their restaurants) had the most delicious entrees! I'm a fan. Another great thing is that they have a more modern sister property about 15 minutes away. They have a shuttle that runs every 30 or 45 minutes. I believe it is called Pueblo Bonito Emerald Bay and that property is even prettier. The all inclusive package allows you to visit their other property and use their facilities as well as their restaurants. The hot tub at Emerald bay was much bigger and it was adults only. The front desk employees were always really nice and very helpful in booking our excursions. (btw, definitely go to Stone Island, it's fun!). Would I go back!? He@& yeah!! =)

Jesus P.

Yelp
Service is horrible, Servers rather ignore you instead of attending to you. Las Palomas restaurant takes 2 hours to bring you a simple salad, oh you're thirsty?? You better get up and walk yourself to the bar before you choke because it will take about 30 minutes just to get a water, if they remember you ordered it!! Avoid this resort, all inclusive is not worth it when you get horrible service and food becomes repetitive!!! Construction makes the place look bad, construction workers are not efficient so expect this interruption of noise to last a few more years. Only 2 restaurants within the resort and one does not allow kids under 8 Enjoy your stay elsewhere

Phil L.

Yelp
pueblo bonito is a rip-off!! they will tell you anything to get you to sign a time share contract, offer you the world but never deliver. if you try to cancel, they will try to charge you thousands of dollars. ***do not have anything to do with pueblo bonito at any location***

Rosy T.

Yelp
Very disappointed. .It seems like this hotel chain tries to boost their reputation via marketing. But service is horrible, only one receptionist who is not very friendly..., there is a long line at the front desk because there is only one person working at a time. If you call the front desk the phone rings and rings...and you will get transferred to the other hotel's( emerald bay) reception and they will just transfer the call again and again ...room online says it is for 4 adults, but they charge you if you have more than 2..I tried to explain, that online it didnt give me an option to add another guest, but they really didnt care...other hotels which are way cheaper look nicer and have more activities and restaurants.....I booked this hotel because online it is portrayed as one of the best...but it doesnt even have a jacuzzi and half the hotel is under construction ..No botelled water, no wash cloths were in the room and the pool smelled like urine...i am so glad i didnt waste my money on the all inclusive option because when i tried to buy a natural drink at the bar they told me it was all artificial so i ended up buying a beer....only positive is it is pretty close to shops and room has a nice balcony...but i couldn't out there that long because there were mosquitoes...:(

D R.

Yelp
This hotel was great we stayed in P.H. is huge it has corner to corner view of the pool and ocean view. Our kids loved it! Is great for two families. Food is delicious! I totally recommended.

Ramiro V.

Yelp
Very bad service, bad food,too expensive and be careful with visiting the other hotel at emerald bay they're make you waist the whole day and they remodeling half of the hotel they never told me.

Ann B.

Yelp
My husband and I have been owners at Pueblo Bonito Mazatlan and Pueblo Bonito Blanco for years and each visit has always been wonderful. However, there is something extra special about Pueblo Bonito Mazatlan that stands out and keep us coming back each year. From the moment we pull up to the resort and walk in the front door of the lobby, a big sigh of relief comes over us and we are told "welcome home". There's a feeling of sincerity throughout the resort & an atmosphere of peacefulness and pure relaxation. The service and staff are exceptional and have become like a second family to us. We are welcomed by our first names as we first arrive and with big smiles and hugs. The staff is always available to make our trips fantastic and accommodate our needs. From the front desk, bellman, maid service, pool & beach servers to the waiters in all three restaurants. You couldn't ask for a better team!! In January of the year (2017) my husband and I were in need of help in assisting one of the local orphanages we have been helping over the last few years. We speak limited spanish and were in a dilemma on how to communicate to the Sister in charge at the orphanage our desire to help financially with a medical procedures needed for one of the sisters. Not knowing what to do, we reach out to Patty, at Pueblo Bonito Mazatlan, reservation supervisor for help. Without hesitation, Patty jumped right in and took care of our problem. From communication and translating directly with the orphanage and us here in the US, assuring and with her follow through made sure the orphanage received our financial help so the sister could have the surgery she desperately needed. I share this story to show not only does Pueblo Bonito Mazatlan take care of their guest, they also take care and give back to their community by people like Patty. Thank you Patty and to the entire staff at Pueblo Bonito Mazatlan, we love all of you and can't wait to see you in November 2017. Ann & Will Bruce

Tina S.

Yelp
Whatever you do, DO NOT BUY!!!!!!they make you think it's the best deal ever and it's a scam! You spend thousands of dollars to buy into it and can't ever use the place! They only give partial rooms to owners and rest the my sell to places like Expedia. You call to make reservation and they say booked. You go online and every hotel resale site has availability

Julie L.

Yelp
If you want a nightmare vacation pick this place to stay. There is construction. There are fumes. There is noise. They will be very rude about it at the front desk if you are looking for any kind of solutions. They lied about this when booking. They said it would be done. Not even close. Do yourself a favor and DO NOT stay here.

Jose P.

Yelp
Awesome resort!! Great amenities!! Rooms are spacious the pools are right by the beach!! Great food!! Great drinks!! We will be back FORSURE I recommend it for couples and families. Very beautiful resort

Oscar G.

Yelp
Fuuuuuuck this place !! The worst hotel ever , nunca vengan a este hotel lo peor !!! We came here they took forever to give us a room because the rooms weren't clean , they ask you to sign for a stupid imaginary check for every single think you ask for !! Food , drinks etc , all inclusive my ASS , they only give you 2 drinks at time , food is nasty , we went to dinner at out last night and we order and after 10 mins they said they run out of meat , what kind of hotel " All inclusive" hotel runs out of food ? Then we changed our food and we waited for a long time , the waiters never came to our table to ask if we need something BUT with white people They were even next to their tables just waiting for them to ask for something, they brought our appetizers with an attitude, you can understand when i place its so busy but they were some waiters that were just chatting and playing in a corner ,so we waited way too long that we have leave , we were for 50 minutes and they only brought appetizers, the table next to us ate appetizer, entré and dessert ( a 10 people table) while we were still waiting for our food. They were so racists because i speak spanish and i talked to all the hotel staff in spanish they treat you different, but when they hear you talk in English they change they attitude towards you ( tip money) i would tip every one and not only a dollar or two i tipped decent money , Im a mexican/american and i never felt so discriminated in my life than here , because when white peope will ask for something they we're kissing their ASSES , if you want to enjoy your vacations DO NOT STAY Here and tell your family and friends to stay away for this hotel.

Carlos B.

Yelp
I stayed at Pueblo Bonito for new years week and was truly impressed! The service is excellent, very friendly personnel and so many great restaurants! The rooms have a beautiful view and room service is really good. Their all inclusive package is great because they offer many options and restriega to choose from. They have 2 hotels in Mazatlan and your all inclusive gives you access to restaurants at both. Great hotel and experience overall! The rooms are a little old and need a bit of work but they do keep them clean.

Iss A.

Yelp
THIS IS ONE OF THE WORST HOTELS I've ever stayed in! I travel a lot for business and/or amusement, and this place should be a joke. If you book directly in their website, CAUTION, They will charge you around 20% extra, they say it's because the booking is not direct but though their own travel agency and they charge an extra % without letting you know. The service in the restaurants is terrible, you will wait around 1 hour every time to be served and the employees have terrible attitude. When you check out, they'll charge you $1 dollar for every day you stayed for their "Foundation". I know it's only one buck, but you have no choice, and no receipt and that is not right. Also, if you have any trouble with your booking, they will ask you to call their call center and they will charge you for every minute, even when they do not solve your claim at all. I don't recommend it and won't stay ever again here.

Chuck H.

Yelp
I stayed here recently and we paid for the all inclusive. They have decent tennis courts and a ping pong table as well. If you go to the Bistro ask if you can have Jose Morenao as your waiter, he is outstanding. There is no WiFi in the rooms, but free WiFi in the restaurants and at Kelly's bar. The message when you join the WiFi is not worded well, it makes it sound like it's down, but it's not, just tap OK to continue.....Overall the food is good. If you do the all inclusive, ask for bottled water when you get the check, so you can have it for your room, as they do not provide this. Wish they would just keep the fridge stocked with beer and water like other all inclusives

Maria C.

Yelp
I'm very disappointed to say the least! My family and I were looking forward to our vacatione. We stayed here for a week! The fact that you have to do so much paperwork before you can enjoy your stay is ridiculous... We are tired from outer flight and just want to get our room and go, but no, they have so many papers to sign.... They have so many rules! No, alcohol drinks until 11:00. If its Monday, there are no activities beacuse that's their day off! There was construction all week long, so much for a vacation... Although there was a lot of negatives, they can glget worse, which they did.... They had one restaurant open.. which was the flame food all week long... Breakfast, by the 4th day you can taste the left overs from the entire week: recycled food)... we waited so long just to get seated, hmget started... I would save my money and go somewhere else!