Pueblo Bonito Mazatlan Beach Resort

Everything about this stay was great. Quick check in. Arrived an hour early and the room was ready so they graciously let us check in early. We also visited the sister location, Emerald Bay. Emerald Bay is more elegant with beautiful grounds. Pueblo Bonita is very nice with a nice beach, which Emerald Bay does not have. We did the all inclusive plan. The breakfast buffet is absolutely fantastic, with plenty of options. The other meals were ok, with some better than others. We will certainly do this again.

We really enjoyed our trip to Pueblo Bonito Mazatlan. I was a little worried when first going out because I had seen some negative reviews here, but all I can say is I have no idea why? The check in and staff during check in were awesome (there was no line at all for us). The room was beautiful, nice and clean and we had amazing views of the ocean from our balcony and then views of the pool from outside the front door. The food was the best, I think we can safely say that it is the best food we have ever had at an all inclusive. The beach was super nice, with the views of the islands off the coast, and we had drinks on the beach under the tiki umbrellas and it was just amazing. Going in December, the weather was absolutely perfect (not too hot and not too cold). Also I feel that it was definitely worth the price we paid. We will be coming back again.

It was noticeable right away, no welcome cocktail, no welcome at the front desk just a curt "passports please" no eye contact or smile. The room was decent, a good size, a patio with tiny ocean view BUT no mini fridge, no water or ice bucket, a coffee maker but no coffee? This resort and it's sister at Emerald Bay are "time shares" more than we ever expected, most of the people we met had been owners there for years if not decades. We then learned that there wasn't any entertainment of any kind in the evening, no lobby bar, no piano player, not even the customary Michael Jackson impersonator. Obviously I didn't read the fine print when booking and as two 60+ women on a holiday having absolutely nothing to do after dinner unless we left the property was a huge disappointment!||Sophia at the front desk arranged a room change for us after two nights and mattress toppers to soften the beds, our new location with a pool & ocean view improved our moods.||The breakfast buffet was just fine with a few changes daily to some hot dishes. La Palomas as the a la carte restaurant did not open at all during our week stay, Cilantro's was mediocre at best, food off the pool menu was terrible, the Asian was good but the highlight definitely was Angelo's Italian where we ate 4/7 nights. ||The servers in all venues where excellent, friendly and attentive especially in Angelo's, the breakfast buffet and pool bar. We really enjoyed being able to take free shuttle to Emerald Bay where we spent two wonderful days at the huge sunny pool. ||Also in the fine print I didn't see is the additional charges for any premium alcohol. ||We had fabulous weather, met great people and had some delicious food so a good time overall just missing the entertainment and extras that we have come to expect in a 4*+ all-inclusive resort.

Every room should have a fridge. The staff (the waiters around the pool, at all the restaurants and front desk staff) were amazing. Probably the best in all the different resorts I have stayed at. Will recommend this resort to family and friends.

We had a great stay last week. Fine weather and great service from all and amazing sunsets. Jordan the activities director added a lot. My wife and I both really enjoyed the blackjack, texas hold em and ping pong tournaments. They all have prizes and Jordan's amazing attitude really added to the experience. Can't wait to go back!

My husband and I stayed here to celebrate our anniversary; this is the same resort we honeymooned at, just 15 years later. Every meal was excellent, every moment at the beach and pool was magical. I’d like to call out some staff who made our stay exceptional. Carlos the activity director was full of energy and led us in water aerobics, crafts, and bingo every day. There were a few particular servers that went out of their way to ensure we were well taken care of. Oscar, Jesus, Antonio, and Noe were so kind and welcoming and attentive. Thank you for a great stay; our only regret is not staying longer but maybe we’ll just have to book another vacation soon.

If you like margaritas, or eating. Don't do that here... The food and drinks are absolutely horrible. Tried two days in a row.. go somewhere else. The bartenders are not helpful at all. They mocked me and laughed that I even said anything. Across the street ponchos is great. have to leave to get a decent drink and food. No way to keep drinks in your room cold... no small refrigerator. Aaron at the front desk is an amazing employee!!! Very helpful.

Patty was a spectacular hostess. She took excellent care of us and was able to answer all of our questions. The beach and pool wait staff were also excellent. We'll definitely be looking forward to visiting again!! The room was very nice and clean. The AC worked perfectly. Thanks

The beach is amazing and so are all the servers. It is a but run down, but still beautiful. The beds are a bit on the hard side. Not what I am used to when stating at a pueblo bonito resort. My complaint is mostly with the suite service. It would take forever and I was on the premier all inclusive and they charged me service charge twice because I ordered pizza and a steak. The problem is the food is not always the best when I ordered service and yup. I only tasted the pizza... it was not good. So glad I had ordered the steak.

I will never return! I WISH YOU COULD SMELL THE HORRIBLE SMELL OF THE ROOMS HERE. We changed rooms due to mold and mildew only to get another room of mold and mildew with the added smell of rodent urine. It's not clean The food is cruise ship level The rooms are run down and smell like mold, mildew and rodent urine coming from vents. The pool area is run down and doesn't feel clean with dilapidated furniture. Some staff are rude, but the majority of them are super friendly and I enjoyed almost all interactions I had. For the price this should have been an excellent experience, but it was so bad we'll never go back.

Mix feelings about this hotel because it really holds a special place in my childhood memories but I gotta say it wasn't as GRAND as I remembered. The GOOD: Staff is really attentive. They go above and beyond to make sure you are taken care of. Location: very centric and everything is within 5-10 drive Pools: Both pools are big and they have enough lounge chairs around. The pool staff were also fantastic. Plenty of Palapas at the beach for everyone The buffet at Las Palomas never disappointed. Kuddos to Gonzalo and Freddi. Great service. Angelo's restaurant- delicious and good wine selection. Kuddos to our server Alejandro Ibarra. He was great. Casa 46- delicious upscale food with beautiful views of the centro histórico The BAD: The common areas needed more up keeping. one of the nights there was so much trash around the pools (Shame on guests for leaving so much trash out) but that clearly shows you that they are understaff if they cannot keep with picking up leftovers cups and cans. The food at Cilantro's restaurant was mediocre. The service at the bar was great but not at the dining area; took too long when there were hardly any people. No transportation to the sister hotel Emerald Bay. They gave us some BS about being out of contract with their transportation company; however, if you signed up for the time-share breakfast then they would provide you transportation. Alcoholic beverages: ALL the alcohol is clearly watered-down. You could never taste the alcohol and I never got a buzz after several drinks (I would even ask for doubles) The only time I had good drinks was at their sister location, Emerald Bay; I am assuming they don't use watered down alcohol at this location because this is were they host their 'time-share' meetings and they need to impress the guests. They require you to sign a contract before check-in that prohibits hiring La Banda on the beach, even though Neto Coppel posted multiple videos on TikTok saying he would allow bands to play there (because the beaches are public!). It's frustrating because the contract states that if you're caught, they can remove you from the premises

I had a great experience in Pueblo bonito hotel resort The rooms are really nice and I had a great time in the pool also the staff were really nice and friendly

We had an amazing time at PB Mazatlan where we stayed for four day all inclusive march 2025! The Pueblo Bonito resorts owns various resorts in different Mexican towns such as Cabo San Lucas, the Yucatán and Mazatlan. We stayed at the PB Mazatlan and purchased the all inclusive package which made it really worth it! PB resorts allows you to shuttle between PB Mazatlan and the sister property called PB Emerald Bay resort. They honor you all inclusive status at both properties and that is really cool! They also offered a complementary trip to the aquarium which is a state of the art facility owned by the same company. The aquarium really impressed me. Over all the facilities and rooms are clean and neat, real resort style details. The pools were well serviced and clean. Any time you are hanging out near the pool the attendants are serving you food and beverages to your heart's content. Mixed drinks seem diluted but the beer and wine are opened right in front of you so they are not diluted. On gripe I had was the difficulty in making a reservation for a ride to and from the airport. The hotel thinks they have an app but it doesn't function like they think it does so good luck trying to set up any type of transportation through the up. Just save yourself the frustration and take a cab. Once you are at the hotel there is plenty of rides right outside the hotel that you can take to go just about anywhere. We didn't feel like any of it was unsafe. The food was great and they had a large variety of different dishes. They just didn't really serve some good local style mariscos, for that you will have to venture out into town and ask the locals for the best spots. Over all we had a great experience at Pueblo Bonito Mazatlán resort and all the amenities they offered including the other properties. We would do it again and recommend it to all our friends and family.

The hotel looks beautiful in the photos but I have not had a great experience. We were told the rooms do not have a fridge, this is the first time I've ever been at any hotel with no mini fridge. Our daughter needs milk and we have no way to store her bottles to keep cold. They also don't have any ice machines or ice buckets. We brought our own mini cooler and have had to ask the bar for ice everyday. It's such a hassle considering we would also like cold drinks in our room but can't have it. The phone doesn't work so we can't reach the front desk for towels or ice. They had us do the time share presentation at the other property and they never gave us the gift at the end to go to stone island. The presenter got upset that we were honest about not being interested and he walked away. So we wasted our 90 minutes to receive nothing.

Very nice hospital hotel off the beach! Food in the restaurant was amazing and convenient to all amenities in the city! I highly recommend this hotel, come n stay n treat yourself n family!

The facility is nice but the food will give you a belly ache and the all inclusive drinks are not good booze and possibly not actually alcoholic at all. Don't go on the boat trip to Stone Island it's horrible, long, dry, dirty nothing there.. do not go!

Update after our stay: my suggestion is, if you stay here and do not have kids, just use it as a sleeping space and spend the days at Emerald Bay, their sister property 10 min away. Emerald Bay is so much better! It's beautiful, has a private beach (vs public at this one...you'll be bombarded with vendors), and the staff is much more friendly and helpful. This place is so odd, I don't even where to begin. On my first night, I was passing the front desk and they said, "you have a balance." I was like, "of course l do, I'm staying 3 nights. So, when I check out, you'll need to charge my CC that you have on file or I can give to you." They told me no, that I need to pay for that night now and then they'll charge each night after. So weird. So, I went and got my CC from the safe & brought down. They just wrote an amount down and circled it, saying that's how much I owed. I was like, "where is a statement or receipt?" They acted like they didn't know what I meant. I just paid it. Then, I had to go through the whole thing again when checking out. Then, the shuttle driver told me the hotels have a shuttle going between the 2 hotels but when I asked the concierge, they told me I needed to take an Uber. Then, they give you wristbands to wear to charge everything but each time they activated mine, my travel companion's didn't work and vice versa. I had to explain to them a number of times that there are 2 people in our room and we each need to have active wristbands. It took a whole day of reactivating both multiple times before it was fixed. Then, they have a coffee maker in the rooms but that's it. No coffee, cream, sugar or bottled water. And, the desk/table is against a wall with no outlets so in order to use my laptop, I had to work on a teeny tiny side table next to the couch. And the couch is against the same wall as the TV so you can't watch from there. And, the chairs on the balconies are so short, you are staring at the cement wall vs. pool. The staff overall seem lost and disjointed. They obviously don't have proper training and direction and believe me...IT SHOWS. Bring lots of small bills because you cannot add gratuity to charges when dining or at bars. There is no ATM (although Emerald Bay has one in the lobby). Just do your entire stay (or spend your time other than sleeping) at Emerald Bay and save yourself the frustration. I would only recommend Pueblo Bonito if you have kids and don't care about customer service.

I came here for the 1st time in 2021. They were doing some construction, not a big deal. Food was good, service was great. Came back to this hotel to enjoy the live regional music, Banda... to my disappointment it is no longer allowed by the hotel. Although the beach is public, guests are not only discouraged from hiring the live bands they are encouraged to go as far away from the hotel if you want to hire the live band. I asked several employees why this policy was put in place and was told the Caucasian Americans were complaining about the loud music. This hotel offers what others don't, banda music. I came here for Banda vibes. You're a tourist, enjoy all of Mazatlan's culture or stay your ass home. I hope the hotel reconsiders this policy. I'm constantly telling my friends and coworkers to visit this hotel for the beachside live music and now I may have to consider Airbnb. #lovebanda#mazatlan#bandavibes

Needing a relaxing vacation we found Pueblo Bonito Mazatlan. Upon arriving we were greeted by the bell hops who quickly took our luggage while we checked in. There were no welcome drinks as we've received at other AIs but after a short wait to get checked in we were off to our oceanfront room. The bellhop led us to our room and showed us around on the walk. We were on the top floor - the furthest end of the property. When arriving to the room you couldn't help but notice the view. The room was well decorated. My only issue was we had wanted a king bed. Restaurants: they have several restaurants onsite and we tried them all. The food was always fresh and delicious but after day 3 - many things start tasting similar due to using the same sauce or spices on different meats/dishes. I'd love a dinner option for a unique special to mix up the flavors. Most days we ordered lunch by the pool so it was the simple tacos, chicken fingers (w/delicious pineapple chutney), nachos and burgers. Juan at the pool bar always took great care of us. Pool: the pool overlooks the beach and water. We never had an issue getting pool chairs and spent most days at the pool - in and out of the water. We brought our own pool hammock floats which were nice to just lounge. We met Juan on day 1 at the main pool bar as we arrived. He was great getting us drinks and spoiling us. We made it a point to find chairs in his area each day. 5 service from Juan! The property has 2 pools but we remained at the main pool - the other pool seemed to have tons of small children and is a more condensed area. The only negative to the pool is that there was always competing music - pool bar, pool activities and later in the day the bands on the beach. The hotel should coordinate their music at the pool (the bands aren't part of the hotel). I didn't mind the beach bands except for one day on the weekend - all day and the exact same music beat so everything sounded the same. I love music but essentially hearing the same song for hours on end is beyond annoying. Guest Room: our room was nicely decorated and clean. There was occasion for some small ants and bugs and even a small lizard one day. But not surprising as the exterior door is not sealed at the bottom so anything could make it's way in. Housekeeping always was on point. We were unable to use our phone - no matter what # we dialed it rang busy. So for any needs or questions we had to walk down to the lobby. Not a huge deal but for security reasons - a working phone is needed. The room was laid out nicely with 2 beds, a sofa and a large table. There was an in room coffee maker, but no coffee product. We were told we'd have to buy it. The bathroom had a large shower, which I loved but don't ever expect hot water...only warm ish. We had a lovely patio with a table and chairs overlooking the ocean. We loved sitting out there as much as we could. However during our stay the room below us had guests that would smoke marijuana, cigarettes and cigars on their patio and the smell was beyond nauseating. Which limited our enjoyment. The room also in the wee morning hours would party, scream, throw things, etc. always waking us up. We kept hoping they check out. Concierge: we needed help with some questions and the concierge team was amazing. They definitely went out of their way to assist us. Overall great service and we can't wait to go back.

What a beautiful beach! Although small and boasting small menus and few restaurants and bars, each one does an exceptional job and the people who work here are great!!! Seriously, wonderful staff! Even if you pay the all inclusive top of the line, there may still be up charges and I'm not impressed with that. you also do need to scan your key with everything you get. good thing is it's a wrist key and that's fantastic! This is a family resort, so not much peace and quiet. We love that you can cross the street for amazing opportunities off the resort. your not trapped there and forced to buy their high prices. An open air taxi is about $14 USD to get downtown and experience so much including an amazing aquarium with many rescued animals This is free with the inclusive package. they also allow you to go part all inclusive and choose to go out and about some days. The rooms are nice with great views!

Beautiful property. Wonderful and professional staff. Front desk, room service, housekeeping and maintenance all prompt and helpful. Will most definitely return.

Stay away from this place. The owner wants to outlaw the wonderful Mexican culture of Banda music, so endemic and traditional for the local population. A number of Canadians and American snowbirds who fly in to enjoy this beautiful city complained that the Banda music played on the beach was not to their liking. Too bad! Stay home and enjoy your country westerns or blues music and leave Banda alone. Avoid this place.

This is our first time visiting PB Mazatlan after going to PB Emerald Bay in 2019, (where we had an excellent experience too, even). Customer service: The reason I initially wrote this review is because of the great customer service we had. We thank Mr. Luis Tapia and Mr. Fernando Pacillas, who really deserve a raise and much more. Our family is in the service industry in the state of Arizona and we have never seen a service such as we also provide to our guests. Our respects to Mr. Fernando. It was a pleasure to meet him and be served by him. In addition, we also want to thank Miss Dinora, who was one of the nice ladies who attended us and helped us when we had a little problem at the beginning of our vacation regarding the only snooty and rude waiter we encountered. Finally, we want to thank our friend Mr. Raul, one of the bell hoppers who welcomed us with great courtesy. He helped us a lot with our luggage and also with recommendations for places to eat outside the hotel. For these people alone, we would return to PB Mazatlan. PB Mazatlan is lucky to have people like you on their team and who are the ones who make our vacation experience the best after the worst part of the pandemic. Beach & pool: honestly we much prefer the pools at Pueblo Bonito Emerald bay as they have an adult only pool that is strictly enforced and is private, serene. We were told at the beginning of our stay there is one here as well, but if there truly was one, it was not seriously enforced as an adult only pool. We primarily came for the beach at PB Mazatlan. No rocks! I'm honestly not sure why people are SO PISSED at the bands playing on the beach. First of all, what are you doing in Mexico if you don't like Music, Loud Music and bands??? That's what makes our people so lively and fun to be around. Stop getting your panties in a bunch, party poopers. Secondly, part of the beach is private and another part is accessed publicly. Honestly did not bother us one bit!! It was fun to see everyone dancing! Food: Best part of this whole experience was the food. All inclusive? Hell yes. Drinks were ok, heavily dependent on the bar tender, but service again was impeccable. Mr. Antonio was our on-the-beach server and he too was super attentive and professional! Absolutely loved our stay. Thank you! We will definitely be back

Not satisfied, awful hospitality... Do not recommend and in the suite I stayed I noticed belongings were moved and stolen.. DO NOT TRUST

This place is beautiful for sure. The pools are its redeeming feature. My room was cute. Overlooking the ocean. Beautiful. However, lots of tiny ants in the room. There are absolutely zero things included with the room. There is a coffee pot but you have to purchase coffee at theirs store. There using any water either. They charge you to wash any dishes you may have but don't provide any soap. So most of the dishes in the cupboard were dirty. The food is so subpar compared to the little places found in this cool town. The towels were scratchy and sheets felt cheap. It's a pretty place but the prices and inconveniences are a no go for me. We won't be back.

If you're trying to actually relax, don't come here! Cons: - Within the first 10 minutes of us being at the resort, we had multiple people in the lobby trying to sell us something, which didn't feel very welcoming, especially after a long day of travel. - The "fitness center" is a complete joke. If you're in the middle of training for something, this place won't help you. There are three cardio machines (two treadmills, one bike), but one treadmill was out of service from the start and the bike never turned on. Mid-week the last remaining cardio machine stopped turning on. All machines face a terrible, boring wall. Meanwhile, the Emerald Bay's gym is *beautiful* - the cardio machines face lovely windows with green views, the machines are high tech and updated, and it's a very spacious gym with a lot of cardio and strength equipment. Unfortunately, I discovered the Emerald Bay gym towards the end of my trip. - I can't even count how many times I said "no, thank you" to vendors on the beach. For a resort that touts having beach access, it's absurd that this resort doesn't have private beach access. Be ready to have a vendor come up to your beach chair/bed every 10-15 minutes asking you to buy something from them. - As others mentioned, live bands will pay for hours. If you love hearing the waves of the ocean, expect for the sound to be drowned out by music for a large portion of the day. - No "adult only" areas. - Compared to another all inclusive resort in Mexico that I previously stayed at, this resort had limited dining options. Of the limited restaurant options, not all were good. - There were no paper menus at the restaurants, which I'm perfectly fine with when I'm not at the pool/beach. At the pool/beach, I don't love having to have my phone everywhere I go. - All in all, the cost was high for what it was. Pros: - Wifi was included, and it worked well. - We had an ocean-facing balcony, and it was really pretty in the morning. - The staff were generally pretty friendly and nice. In sum, I wouldn't come back to this specific resort, but I'd consider staying at their Emerald Bay location. They have free shuttles between the two resorts, so we were able to explore both. Emerald Bay is absolutely beautiful and was very relaxing during the limited time we were there.

ove rated hotel. Horrible customer service and mediocre hotel the wait for food at the restaurant is ridiculous . It is so boring there , nothing to do. No entertainment at all , no music no shows absolutely nothing. They also warned us about paying for live bands at the beach and bringing a speaker. Bell boy went in our room without permission and lied about us being there. We talked to so many people staying there that assured us were never coming back . Do NOT WASTE YOUR MONEY HERE, there are so many more affordable hotels around that were so much better all around .

This resort is a relatively pleasant place to sit in the sun or shade by a swimming pool - or in the jacuzzi, or enjoy the beach and maybe the inevitable music played by one or more bands. The resort has two sections and thus two pool areas. The newer larger pool area has various organized daily entertainment activities. Both sides have poolside waiters eager to take food and/or drink orders. Several resort restaurants are available but I prefer those outside nearby on the street. There is another Mazatlán area Pueblo Bonito location farther north - as well as quite a few in other popular tourist cities - but this one seems the friendliest to me (with its iguanas that sometimes visit the pool area).

They couldn't find our reservation. Spent an hour at the lobby going back and forth, and they tried to charge me more on top of my reservation. when we finally gat our room the sheets clearly hadn't been changed and there was sand in the room.

We came to Pueblo Bonito Mazatlán in Mid-February to escape the winter woes of Minnesota (yeah to missing 1 1/2 feet of snow while gone!). I found a great deal online at this resort during their construction/renovation phases with free access to their sister property, Pueblo Bonito Emerald Bay so what could I lose? My whole family came with so we were looking for a property that served good food and drinks, had a beautiful beach, and was kid-friendly. I think we found all of that at this resort. First off, hats off to the staff. They did a great job while we were with them for 10 days. Each person who waited on us and served us was friendly and nice. Sometimes service was a bit hit or miss in timing but we just had to remind ourselves about the "Mexican minute" the staff kept joking about and relax. Hey, we are on vacation, why rush so much? The only annoyance was the time share staff but a polite no worked well. The Food and Drink: This is one of the most important things to me when it comes to all-inclusives and this location did not disappoint. The food was very good, lots of good Mexican dishes and a nice assortment of other cuisine from around the world. There was a lot of choice to choose from; amazingly fresh guacamole and fresh chips, quesadillas, and absolutely amazing shrimp. Mazatlán is a shrimping capital of the world and you can tell. The shrimp were massive and delicious. You could get them fried, grilled, scampi, etc. We basically ate shrimp every day. The fish tacos were also very good; if you love seafood you will be happy here. I also enjoyed their Mazatlán-styled Banana Cream Pie; it was a great way to end a delicious dinner. Speaking of dinner, there was only one location at this location that served dinner (no buffet option at this location). The menu was pretty good with steak, ribs, Mexican dishes, shrimp, and lobster (extra charge). Everything we tried was great - all the way from salads and soups to the main entrees. I didn't have anything I didn't like. The drinks were pretty basic to pool type drinks you can find at other all-inclusives like the Pina Colada, Miami Vice, Margarita, Blue Hawaiian, Daiquiri, Dirty Monkey, etc. My favorite drinks were the Rum Runner (blue curacao, coconut cream, and rum concoction) and the Tequila Sunrise (tequila, orange juice, and grenadine). There were a few drinks that were a miss but since we had unlimited it wasn't hard to try and taste my way through the menu. Drinks at the pool were weak but dinner drinks had more of a bunch. I made sure to get a few glasses of Johnny Walker each night. The Rooms: I was hoping we would time it out just right and gain access to a newly renovated room but we were placed in one of their older rooms. It is styled like a tradition Mexican abode which wasn't bad but did look quite dated. The room layout itself was nice. Every room onsite is an ocean view which includes a kitchenette, bedroom, living room space, and balcony with a screened porch door. With no bugs present and beautiful weather we basically left the screen open and AC off so that the ocean breeze wafted into our room. Beds were comfortable and things worked properly. We didn't use the kitchenette much (just to brew some coffee and used the fridge) but it was nice to have just in case. The Beach: Amazing beach, one of the best access points in all of Mazatlán. The resort sits at the northernmost part of the beach so it is very private on work days (local beach is right next door and was busy on the weekends). Walk-ability on the beach is great; you can walk for miles on comfortable sand. There also is a large boardwalk that links up to the beach and goes on for miles. The Pool: This site had only one pool open while we were there as the other one was being renovated. Sadly, the hot tub was also closed for renovations. Bummer. We did manage to find a private little pool on top of the swim-up bar which was cool to use for a couple days. The pool wasn't heated and so it got chilly in the evenings (would have loved that hot tub!). Honestly, the pool wasn't that great but we used it to just dip in and cool off and play with the kiddos. We did wish there was an area for kids to play such as a kiddie pool or something fun. Location and Grounds: Located right in the Golden Zone, you are well within walking distance to many of the big attractions in Mazatlán (1-2 miles) as well as close to local restaurants, markets, shopping stalls, and convenience stores. The landscaping and grounds were very nice. Lots of tall palm trees and various tropical foliage where scattered all over the property making it seem like you were in the jungle. Final Verdict: For what we paid and what we got, you can't beat our experience. Very excited to see what this place will look like after renovations are complete. We didn't get to try Cilantros as it was closed and we really wanted a hot tub at night, but those few disappointments didn't stifle our trip.

Decidimos celebrar los 70 años de mi padre en Mazatlán, y nos hospedamos en este hotel por 3 noches con una experiencia muy bonita. Las instalaciones están muy bien cuidadas, la playa es muy tranquila, la vista a las islas inigualables. Desde el momento de hacer check-in noté la amabilidad y cortesía de sus empleados. Mi habitación fue una doble frente al mar, pero me encantó que tenia un sofa cama. Éramos un grupo de 3 así que cada quien disfrutó de su espacio. El cuarto era muy espacioso con balcón, y muy limpio en general. El buffet muy variado, todas las mañanas desayunamos riquísimos. También cuentan con un restaurante a la carta no con mucha variedad pero la comida estuvo exquisita. Los empleados super serviciales y amables, me han tocado resorts donde los meseros de las albercas tardan mucho en atenderte, y aquí todos fueron súper atentos y rapidos. El equipo de animación muy entretenido con actividades divertidas. En general muy buena experiencia. Un shout-out para Lorenzo (nuestro mesero en la alberca), Abel (el bartender), y el chico de front desk que no recuerdo su nombre pero recuerdo muy bien sus buenos modales. La ubicación del hotel esta excelente! Las pulmonías pasan muy seguido por el hotel, por $200 pesos mexicanos te dan el tour y paseo al famoso malecón. Frente al hotel hay una farmacia y a lado un pasillo con vendedores artesanales. No hubo necesidad de salir a comer pero vi varios lugares alrededor para comer fuera o de fiesta. Solamente una vez en toda nuestra estancia nos preguntaron si estábamos interesados en time share. Les dijimos que no, y no nos volvieron a preguntar. La vista desde el hotel a la playa es muy hermosa. Ya estoy planeando el regreso a Mazatlán.

Wanted to get away, just enjoy ocean, sun, relaxing without any care about planning reservations for meals or cooking myself. The all inclusive was perfect. Booked an oceanfront suite and it was spacious and well appointed and the sunsets from the balcony were amazing. Having the option to visit the sister resort, Emerald Bay, was awesome. I'd probably stay there next time. While the front desk wasn't always helpful an employee named Jose Moroles was. He was our server at Cilantro's in the morning and went out of his way for us, was helpful and charming.

30 years old and shows it. The pool and beach are nice. Good food at the Cilantro's. This hotel will be undergoing a remodel for the next few years. It is not as nice as the other properties. Similar to Rose or Blanco in Cabo.

Although is a beautiful property, the service is great, and the staff is super nice, they have a serious problem with the live bans that play all freaking day at the beach. You will have up to 3 bans playing at the same time different songs connected to loud speakers. It is horrible. I have complained to management a few times and unfortunately there is nothing they can do. Every employee I have talked with about this tells me the same thing, they are fed up of these so called bands. Apparently the local corrupt government allows these bands to play for money as long as they play from the beach, and the hotel cannot do anything about it. If you like to travel to relax and enjoy yourself, do not come here. You will hear the horrible music even while at you room.

This resort has it all! I prefer Mexico over Hawaii after staying at this awesome place. Hubby and I even purchased a time share - 100 years. The things that truly made our experience: 1. The staff 2. The food. 3. The view 4. The culture 5. The PRICE!!! WE LOVE THIS RESORT!

I visited last May and I had an incident with a Waiter at the pool area (he showed me his privates) I had several emails back and forth with management and long story short they made it seem like I was at fault and stopped emailing me and never gave me a compensation or solution. I had proof that it happened to another guest and they didn't have a response or never addressed the problem Just blew it off . I will continue to post and move forward to the US travel advisory til I get an answer or compensated. They have my information and if used I will further take action to the fullest of my ability/law

Food is great, service is good too however they didn't allow the banda that we hired to continue playing on public beach. Banda is trying to earn their living and we are here to celebrate my birthday. We were on the beach nobody around, hotel is under construction and we were on construction side and they were still uptight with letting banda play. We are in Mazatlan where banda started is just a shame.

Horrible experience. First this place isn't kid friendly. It doesn't not have any fridges or microwave to heat up anything or keep cool for kids. Second, we booked this trip to be a family trip with our 2 year old daughter and to our surprise the resort only had 1 restaurant that allowed kids. When we brought this issue up the management the lady fernanda did not seem to care and brushed us off. We were never informed when booking the resort was under construction and half of it was completely closed. They we're running test on their emergency sirens and fire alarms which were malfunctioning. I would not recommend this resort in any way shape or form.

What a great resort to come and enjoy some very peaceful time and to get away from everything back in the states. Most vacations people go on you are on a constant go go go. You almost need a week long vacation when you get back from your vacation. Not when you come here! This was the most peaceful and relaxing vacation I have ever been on! The resort is located right on the beach. It literally only took me a few minutes from room to beach! Not a bad thing at all. Matter of fact, at night you can hear the waves crashing on the beach if you sleep with your patio door open to the beach if you have one. The bad part of that is, it might make you wanna get up and go pee a few times during the night to! LOL The food is above average! I wouldn't say it is great and fantastic, but it is good! The breakfast buffet has a lot to chose from. The omelette lady is amazing! She makes the best omelette I have ever had! There is a lot of other things to chose from as well for the breakfast. There are great choices to chose from during the day to snack on near the pool. Dinner options are good as well. There are a few different places to eat at on the property to give you almost anything you would like. Every morning we would wake up and go for a long walk down the beach (Sounds romantic, no this isn't a match.com profile....LOL). When we would get back, we would then save our seats at the pool. We always get the table in the corner near the bar! Can't go wrong right?? There are 2 pools as well on the resort. So no matter where your room is you are close to a pool. There are a lot of activities to do at the one main pool. You can do water aerobics, volleyball, and pool side Bingo and other games. The day sitting around the pool goes by so fast with a ton of options to do! You can take the bus to the Downtown shopping area and Marina area for really cheap. Going to the Marina to buy some fresh fish to cook for yourself in the room is an option as well. The rooms come with a full fridge and stove! People are complaining about the hot and cold rooms and then it being humid! Depending on the time of year you go, that is everywhere in Mexico. It is always something you will have to deal with! It isn't the resorts fault. You can go in the South of the U.S. and have the same issue. Again, it isn't the resorts fault. You have the find the right temp for the room and just set the thermostat to that. Once you find that comfort level for you, then you are good to go. Also remember, if you end up sun burnt and then have the room set at a low temp you are going to be freezing! Just something to remember as a sun burn in Mexico can be worse than the U.S. Everybody at the resort is so polite and welcoming! They will get to know your name and they will remember it! Everyone from the front desk, to the restaurant staff, the pool staff, and even housekeeping all do a great job here! Hoping to be able to go back again one day!

I really enjoyed this place! The resort is a little older but it is very well taken care of. Early in the morning you can see the employees running around preparing the pools, hot tub, bars and everything else for the day. It is a beautiful place and we had an amazing view of the ocean. We could hear the waves from our balcony. We had an all inclusive package and it was worth every penny. The food was actually great! There is a buffet for breakfast, but lunch and dinner you can order a la carte, the menu at Cilantro (one of their restaurants) had the most delicious entrees! I'm a fan. Another great thing is that they have a more modern sister property about 15 minutes away. They have a shuttle that runs every 30 or 45 minutes. I believe it is called Pueblo Bonito Emerald Bay and that property is even prettier. The all inclusive package allows you to visit their other property and use their facilities as well as their restaurants. The hot tub at Emerald bay was much bigger and it was adults only. The front desk employees were always really nice and very helpful in booking our excursions. (btw, definitely go to Stone Island, it's fun!). Would I go back!? He@& yeah!! =)

hotel staff gets a 5 star room gets a 2 since patio door and phone needed repair loud bands on the beach =0 construction noise from adjacent hotel =0 italian restaurant angelos (-1000 montezuma revenge showed up here) omg you dont want to know more hotel doctor gets 5 stars hotel manager paddy gets 5 stars manager on duty gets no stars sofia front desk gets 5 stars michele concierge gets 5 stars chef makes beautiful egg dishes 5 stars kids screaming gets no stars if you have a two year old come here for a great time but if you are a codger stay away

First of all I should say we've stayed here for years and always loved it. I would give 5 stars for the wait staff and new updated rooms. Maybe it's the pandemic but things have completely gone downhill. Within an hour of arrival while we're relaxing at the pool a brass band showed up on the beach feet from the resort. And proceeded to play for 4-5 hours EVERY Afternoon it sounds like a freshman high school band practicing. Lots of tuba, kinda sounds like elephants farting. And endless drums. Not to mention it's attached to an amplifier. The only people who seemed to enjoy it were a couple who had too much to drink and were stumbling around in the sand pretending to dance. So we can't relax at the pool or the beach. I tried complaining to management, apparently they could care less. The other issue was they have a sister resort at Emerald Bay with more restaurants and pools, but they canceled the shuttle transportation so any time we want to use that we pay for a taxi. Not cool. So sorry this resort has such worthless management. We won't return

We visited this hotel 2x while we stayed at their sister's property at Emerald bay. This hotel was smaller and older but they had a nice restaurant Cilantro's which my husband and I really enjoyed. We didn't see their rooms, but we used their pool and beach access and overall we liked it.

Those are old pictures. The resort is being remodeled but they went cheapo and cold and low quality work. Not a highly rated resort anymore!

Friendly staff. For a resort that is 30 years old, it is well maintained but could use a face lift. The buttons and outlets are grimy and the towels are rough and some stained which gives you the feeling of it being dirty. If you utilize the shuttle to the emerald bay resort, you will feel this resort is even more inadequate. The pool and beach is very empty which is awesome so you have plenty of peace and quiet and poolside service. We came around May and the whole town was quiet. Drinks are cheap at $6 for a blended drink and buy 1 get two specials from 12-1pm and again from 3-4pm makes the all inclusive not really worthy. Nearby restaurants are so good and cheap that I wouldn't bother with all inclusive. Even if you ate at the resort, we found it hard to take up to a tab that is comparable to the all inclusive price tag.

Service is horrible, Servers rather ignore you instead of attending to you. Las Palomas restaurant takes 2 hours to bring you a simple salad, oh you're thirsty?? You better get up and walk yourself to the bar before you choke because it will take about 30 minutes just to get a water, if they remember you ordered it!! Avoid this resort, all inclusive is not worth it when you get horrible service and food becomes repetitive!!! Construction makes the place look bad, construction workers are not efficient so expect this interruption of noise to last a few more years. Only 2 restaurants within the resort and one does not allow kids under 8 Enjoy your stay elsewhere

pueblo bonito is a rip-off!! they will tell you anything to get you to sign a time share contract, offer you the world but never deliver. if you try to cancel, they will try to charge you thousands of dollars. ***do not have anything to do with pueblo bonito at any location***

Very bad service, bad food,too expensive and be careful with visiting the other hotel at emerald bay they're make you waist the whole day and they remodeling half of the hotel they never told me.

Very disappointed. .It seems like this hotel chain tries to boost their reputation via marketing. But service is horrible, only one receptionist who is not very friendly..., there is a long line at the front desk because there is only one person working at a time. If you call the front desk the phone rings and rings...and you will get transferred to the other hotel's( emerald bay) reception and they will just transfer the call again and again ...room online says it is for 4 adults, but they charge you if you have more than 2..I tried to explain, that online it didnt give me an option to add another guest, but they really didnt care...other hotels which are way cheaper look nicer and have more activities and restaurants.....I booked this hotel because online it is portrayed as one of the best...but it doesnt even have a jacuzzi and half the hotel is under construction ..No botelled water, no wash cloths were in the room and the pool smelled like urine...i am so glad i didnt waste my money on the all inclusive option because when i tried to buy a natural drink at the bar they told me it was all artificial so i ended up buying a beer....only positive is it is pretty close to shops and room has a nice balcony...but i couldn't out there that long because there were mosquitoes...:(

This hotel was great we stayed in P.H. is huge it has corner to corner view of the pool and ocean view. Our kids loved it! Is great for two families. Food is delicious! I totally recommended.

My husband and I have been owners at Pueblo Bonito Mazatlan and Pueblo Bonito Blanco for years and each visit has always been wonderful. However, there is something extra special about Pueblo Bonito Mazatlan that stands out and keep us coming back each year. From the moment we pull up to the resort and walk in the front door of the lobby, a big sigh of relief comes over us and we are told "welcome home". There's a feeling of sincerity throughout the resort & an atmosphere of peacefulness and pure relaxation. The service and staff are exceptional and have become like a second family to us. We are welcomed by our first names as we first arrive and with big smiles and hugs. The staff is always available to make our trips fantastic and accommodate our needs. From the front desk, bellman, maid service, pool & beach servers to the waiters in all three restaurants. You couldn't ask for a better team!! In January of the year (2017) my husband and I were in need of help in assisting one of the local orphanages we have been helping over the last few years. We speak limited spanish and were in a dilemma on how to communicate to the Sister in charge at the orphanage our desire to help financially with a medical procedures needed for one of the sisters. Not knowing what to do, we reach out to Patty, at Pueblo Bonito Mazatlan, reservation supervisor for help. Without hesitation, Patty jumped right in and took care of our problem. From communication and translating directly with the orphanage and us here in the US, assuring and with her follow through made sure the orphanage received our financial help so the sister could have the surgery she desperately needed. I share this story to show not only does Pueblo Bonito Mazatlan take care of their guest, they also take care and give back to their community by people like Patty. Thank you Patty and to the entire staff at Pueblo Bonito Mazatlan, we love all of you and can't wait to see you in November 2017. Ann & Will Bruce

Whatever you do, DO NOT BUY!!!!!!they make you think it's the best deal ever and it's a scam! You spend thousands of dollars to buy into it and can't ever use the place! They only give partial rooms to owners and rest the my sell to places like Expedia. You call to make reservation and they say booked. You go online and every hotel resale site has availability

If you want a nightmare vacation pick this place to stay. There is construction. There are fumes. There is noise. They will be very rude about it at the front desk if you are looking for any kind of solutions. They lied about this when booking. They said it would be done. Not even close. Do yourself a favor and DO NOT stay here.

Awesome resort!! Great amenities!! Rooms are spacious the pools are right by the beach!! Great food!! Great drinks!! We will be back FORSURE I recommend it for couples and families. Very beautiful resort

THIS IS ONE OF THE WORST HOTELS I've ever stayed in! I travel a lot for business and/or amusement, and this place should be a joke. If you book directly in their website, CAUTION, They will charge you around 20% extra, they say it's because the booking is not direct but though their own travel agency and they charge an extra % without letting you know. The service in the restaurants is terrible, you will wait around 1 hour every time to be served and the employees have terrible attitude. When you check out, they'll charge you $1 dollar for every day you stayed for their "Foundation". I know it's only one buck, but you have no choice, and no receipt and that is not right. Also, if you have any trouble with your booking, they will ask you to call their call center and they will charge you for every minute, even when they do not solve your claim at all. I don't recommend it and won't stay ever again here.

I stayed at Pueblo Bonito for new years week and was truly impressed! The service is excellent, very friendly personnel and so many great restaurants! The rooms have a beautiful view and room service is really good. Their all inclusive package is great because they offer many options and restriega to choose from. They have 2 hotels in Mazatlan and your all inclusive gives you access to restaurants at both. Great hotel and experience overall! The rooms are a little old and need a bit of work but they do keep them clean.

you get more than what you pay. We stayed in this place for a whole week and we only left the hotel a couple of times. The sand in the beach is beautiful we went walking on the beach and not even half a mile away the sand was hard and difficult to enjoy. the room was very ample and secluded. we were never bother at all. the beds were wonderful. the decoration was rustic and typical for the city of Mazatlan. it's located a bit far from the "zona dorada" but still not too far if you take a "pulmonia" it'll take about 3-5 minutes. 5-10 minutes from downtown. They have 3 different restaurants in the hotel which close I believe at 11:00 pm and I thought they would be expensive but when time came to pay for the room service it wasn't more than 150 bucks. A thing to mention is that when you get there they ask you to take a visit to Emerald Bay to buy a timeshare I would recommend you to take it just to see their other facility they'll drive you there and give you some things such as free wi-fi, the pools had warm water all the time, and they had a bar which is expected in this kind of resorts. they had ample of activities for the whole family including the kiddos. my family had a WONDERFUL experience. We are planning on going back next year.