Pueblo Bonito Rosé Resort & Spa

Great experience….would highly recommend! From check-in at the front desk to check-out, Pueblo Bonita Rose was a great all around experience! The entire staff was outstanding! Very welcoming accommodating. Overall housekeeping was great as well. I understand it is their job to do these things but we have traveled many places around the world…and there was none that was more accommodating The Rose! Our server Pedro, who works at the sushi bar was the best…ask for him Fernando with room service was also fantastic! Very professional and great service! We will definitely be back to the Rose!

Pueblo Bonito Rosé is a unique resort. It is perfectly situated on the Sea of Cortez and most rooms have a magnificent ocean view. There are miles of pristine beaches to walk and the resort is within walking distance to downtown and the marina where there are tons of restaurants to choose from. The activity staff of Silvia, Daniel. and Max keep the guests entertained and energized with activities ranging from Texas Hold 'Em, water aerobics and volleyball, and cooking and mixology classes. All of the staff at the Rosé work hard to make sure you have the best stay ever. I highly recommend this resort

Our stay at Pueblo Bonito Rose has been absolutely wonderful. The staff are all so accommodating and attentive, a special thanks to Luis, Naomi, Mariana and Cecilla. They go above and beyond to make your time special. The views are unmatched and the food/drinks are always fantastic. My only wish is that the rooms were updated. Compared to the rest of the hotel and amenities, the rooms are a bit dated. But overall, we would definitely recommend visiting Pueblo Bonito Rose!

Our room was terrible. Extremely dated. Very strong musty smell. Uncomfortable. Broken sink. Outlets didn’t work. The shower didn’t drain. I was looking forward to a nice romantic vacation. Nothing was romantic about our room. Staff did try keep it clean, but no amount of cleaning would help this disaster. The pool was nice. The beach was nice. We didn’t do all inclusive. But the restaurants on property were just ok. Restaurants in town are way better. We will not be going back. Not sure how this place has such great reviews! Kind friendly staff but for the price….. go somewhere else. We booked through RCI.

Gabriel our server goes out of his way to make sure we are taken care of with drinks and food. His smile is contagious and his kindness is overflowing into his serving. He is missed by all our group when he is off for the day. We follow him to wherever his section is so he will be our server. We love him. The pool food is wonderful, dinner is not very good. Breakfast is ok.

This place will nickel and dime you from check in to check out. Make sure you are aware of the "voluntary" donation that is put on your bill so Letty Coppel can feel good about herself. Unless you opt for overpriced all inclusive, everything is an upcharge, including wifi. The beach is amazing. The lack of beach loungers not so much. They allow people to put their towels to hog them as early as 5am. Staff does nothing to prevent this.

We got the junior suit through chase travel as all inclusive package. The resort is right next to a swimmable beach which is quite convenient. Originally I wanted to book its sister property, Pueblo Bonito Los Cabo (Blanco), after reading someone’s review saying the rose is more family friendly, we decided to book the Rose instead. ||The Rose is an older hotel. There was no welcome drinks or anything, unlike other all inclusive resorts we’ve stayed at in Cancun. The check in desk was small. After receiving our bracelet at check in, we went and had lunch first as our rooms were not ready. After lunch at the pool side restaurant, we went to our room 2011, only to find that 2 workers were still painting the room. Of course we were not about to stay in a freshly painted room to endure the smell, so we went back to the from desk and asked for a different room. This time we were offered a map with different available rooms to choose from. We ended up with 5020, which has no ocean view but as it was on higher level, the view is better when we walked in the corridors. ||There’s 3 restaurants in this resort and 2 next door which is included in the all inclusive. The Italian restaurant has a surcharge of 400 pesos per person with the All inclusive plan. We were unable to make a reservation same day for a reasonable dinner slot as it’s quite popular. We did the restaurant reservations through the concierge . Too bad I didn’t think of booking activities through the concierge while I was there. We wanted to do the boat tour to lands end and asked the guys on the beach who was stationed right in front of the hotel. Filipe said he is associated with the hotel so we booked the boat ride with snorkeling with him for $45 per person. There was another couple on the boat who were staying at the Blanco. When I asked how much they were paying, they only paid $15 each at the concierge and another $10 each for adding the snorkel tour.! Guess we learned our lesson! We were able to bargain with Filipe when we came back from the tour and ended up paying $130 total for the 4 of us. Still a lot more than the couple who went on the exact same trip as us.

The Rose' is the best resort on the beach. I've been going for 10 years. The staff is top notch and its steps from the beach. It's not the newest resort it does need updating but the all inclusive options are excellent. We love all the staff but stand out for excellent service and hospitality plus, Luis Director is just a sweet heart, so professional, friendly, welcoming and you know is watching to make sure everything is running smoothly. We always feel safe. We looked forward each morning to Hilario who served coffee, muffins, ice tea the moment he saw us. He knew just want we needed each morning. We felt so spoiled. Adol, is a doll.. he was our pool server and he made sure our drinks were full, we had lounge chairs each day and really made us feel cared for. Pedro from the Sushi Bar always greeted us with a smile and went above and beyond to provide excellent service at the bar and served us on our porch. He made our day and night! We look forward to coming back next year! Thank you staff for making our stay so memorable!

I chose this all-terracotta, all-inclusive resort over some of the nicer ones because of its beachfront access to Medano Beach, one of the few swimmable beaches (plus easy access to water activities, like boat tours to see "The Arch", Lover's Beach, etc.etc.). It also boasts an expansive pool, and I heard they had great poolside service (more on that later). Well, first of all, this resort was stunning...so pretty in pink!! I also loved the pool, and again, the easy access to the famous Medano Beach! Based on these reasons, I would have loved to drop at least 4 stars, but here's why I just can't...and despite being such a beautiful resort, now I can understand why the reviews are so low. I'm a bit conflicted, but here are my reasons why I can't rate more than 3 stars... First of all, we loved our suite. Not super-modern, but nicely appointed, with very spacious living quarters...though the bedroom was a bit cramped (thanks to an unusually big bed - looked like 2 queens put together - taking up all the space!). The biggest downer was that there were ZERO WIFI outlets in the bedroom...only in the living room. Very outdated, I'd say. Still, I'm almost willing to excuse the lack of WIFI outlets because of our amazing patio view to both the pool and the beach. It was truly a paradise view! Second issue I had was the poolside service...and the drinks. Yes, we loved the all-inclusive nature of it all. However, the drinks were NOT strong enough...and the service was way too slow. In some cases, we waited up to 20 minutes for our drinks...even when the areas were not even that busy! Another issue was the Mexican vendors on the beach. OMFG...these vendors walked back and forth endlessly, harassing the guests...all trying to enjoy the beautiful view of the Medano Beach. It was RIDICULOUS!!! I can't believe the hotel is not able to put a stop to this somehow. It got so bad that we spent more time by the pool than the beach! Lastly, we did the all-inclusive thing...but I felt it was bit of a rip because for one, we had to pay an extra fee for the best restaurants...some requiring as much as 35 per person. WTF?!? Another reason I chose Rose resort was that we had free accessibility to some of its sister resorts, like Blanco and Sunset Beach. However, the tour bus ride to Sunset Beach turned out to be way too long (I expected 5 minutes...but it was a good 20 minutes ride!). We took the bus to Sunset Beach to try 2 of their restaurants...and again, we were upcharged for one of their better ones (La Frida). NOT a fan of paying for things...when it's supposed to be "ALL-INCLUSIVE". A bit scammish, if you ask me. So there were definitely some shortcomings here. Still, again, I'll say what a stunning resort this was...and it definitely served up some paradise moments! It's a bit iffy if we'd choose to return here on our next trip to Cabo (MUST go back!!!)...and it's a shame because of its perfect, central location (easy, walking access to the swimmable Medano Beach AND to Downtown Cabo as well).

I had been dreaming about staying in Pueblo Bonito Rose overlooking the Arch since 2019 when I happened to be in front of this hotel, I finally booked for a 6 d stay 8-6 to 8-12-2024, I had compared rates w Booking .com but always come back to book w hotels .com since I have been a loyal customer for 20 years. Hotels .com no longer let you download pictures that were why I always check with booking and trip advisor 1st. Both Booking and hotels had a 50% off sale for the same week of all inclusive stay everything included dining, Wi-Fi, all drinks, hotels had a lower price plus I had a $49 coupon from past bookings. Since it was my 1st time booking an all-inclusive hotel, I did not realize it should specify 2 persons as food was involved. Booking mentioned PROMINENTLY RATE FOR 2 PERSONS, I did not notice such mention on hotels . com since the price difference was only about $40 I assumed it was for 2. As soon as I received my receipt that was when a mention of 1 PP was clear to see, they wanted $1,000 to add a 2nd person, I was so shocked, I called hotels .com and requested cancellation and rebooking since the sale was still on and I only booked just a short time before. I must have called 5 x costing me a lot of money and time, Hotels claimed they could not do anything about it, I did not buy it, a big company w a parent company EXPEDIA had a lot of muscles to negotiate what was an honest mistake and hotels. had some responsibility, on their website, I was trying to book for my daughter and for whatever reason, I just could not scroll to 2 persons, it was stuck at 1p so I KNOW FOR A FACT IT WAS NOT FEASIBLE w that in mind hotels should be able to help me or at least as a COURTESY give me a small discount for good will, it is good customer service to lose a few hundred rather than lose a customer, I was surprised Hotels did not care, I have 15Kfollowers on all social media platforms so I am an influencer and will make sure this won't happen to anyone else. Every business should aspire to the NORDSTROM POLICY, the customer is ALWAYS RIGHT within reason of course. Booking .com subsequently added free transportation to and from airport that was equivalent to $240!! Hotels did not. It's still not too late to compensate me for the stress if not for the overcharge, at least for this outrageous omission. I have the screen shot that my junior suite had partial ocean view. Pueblo Bonito Rose said that hotels did not book such a room!! That was such an outrageous omission, the clerk did not want to hear it in fact he tried to scare me into accepting the room on the 1st floor with no balcony, when I reiterated I booked a Jr suite w a balcony w a partial view of the ocean, he offered a Jr Suite w a view of the pool on the 2nd floor and I better take it or it will be gone. I took it but I was very upset as you would be in my shoes. The room was beautiful, nice kitchenette but I did not need to cook anything except I wanted to use the coffee maker, the coffee in their buffet was like water, zero taste but I was told they did not have coffee, what kind of hotel provide a coffee maker but no coffee? I had no coffee for 6 d and walked around like a zombie. The 1st day there was a storm and the bartender was very accommodating, they made the drinks from scratch, I had a delicious margarita, it was downhill from there, the drinks were right out of the gallons premade, my husband drank beer so he was happy, I was not happy Mexico outrageously changed their Coke formula,reg coke had artificial sugar so a can only has 10gm sugar vs 39gm in USA but I hate fake drinks so I literally had nothing to drink, I forced myself to drink Fanta but it had horrible coloring. The food was just a little better than hometown buffet and most were bland, the cakes were not edible, all coloring and fake ingredients, I sure did not get fat w all the advertised AYCE buffet. The last 2 days were good though, the pool party and the Sunday brunch, the other 4 days we ate out 3x in town, lunch or dinner.To say I was disappointed would be an understatement, sure the hotel was beautiful, the weather was amazing, the entertainment on 1 night was great but does anybody want to be cheated out of $810? I managed after 4x to finally get the charge down from $1,000 to $810, it's so upsetting as the last day we both had Montezuma revenge, the restaurant was clean so that was not the reason, they had serious problems w flies, they were all so fat I have never seen such fat flies, of course from dining on the food in open air or all over the dining room, I was scared of the noisy buzzing of the flies around me, there must be something they could do, it has been 1 wk and I still have stomach problems, what do other restaurants do that had no flies, we ate at the TRES SIRENAS, THEY HAD NO FLIES!.if I don't get compensated at least for not having a partial view, I will leave hotels .com for their competitor booking. NUNCA MAS!

Food was average. Rooms average. There is no entertainment at night. Cold at night with outdoor seating and no heaters. The worst part about all the hotels on the beach in Cabo is that the solicitors are very aggressive and there's about 600 of them I heard on the beach literally every minute they are trying to sell you something, very annoying I will not go back. I prefer to go to Puerto Vallarta or Costa Rica.

We stayed here for a week on an RCI timeshare exchange. The unit we were assigned to smelled musty from the beginning and wasn't terribly clean (dirty fans, visible cobwebs, etc.); I'm not terribly fussy and we were told this unit was one of only two available, the other unit being on the ground floor in a location I wasn't comfortable with. Prior to checking out however, I looked under the bed for missing belongings and discovered that the entire underside of the nightstand was covered in black mold - I had no idea the issue was so bad. I'm now concerned about our health considering we slept with our heads right next to this for a week!

It's a nice resort. The staff are nice. The rooms are a bit dated. Overall, a wonderful experience

Perfectly located. Friendly staff. Nice rooms with views. Blanco is also very nice. Other linked hotels are also included with your stay, they provide free shuttle. You can choose all inclusive but head outside the hotel and visit some excellent food place to eat!

Came over here on the shuttle and what a beautiful property. Never disappoints. Have always been staying at this resort, love the nighttime life. So close to downtown easy walk to, and from that Marina.

Literally terrible. I do not normally write reviews.. but this one deserved one! Rooms are so dated and falling apart. No hot water to take a shower! Food subpar. Called to cancel a dinner reservation but because we didn't call 24hours in advance they charged me 150 dollars for a dinner we didn't eat. Manager did not care.. absolutely refused to remove the charge. DO NOT STAY HERE!

I can see why reviews are not better... I give it 2.5 **/* This place is OK...definitely not worth the money one spends to stay here. Pueblo Bonito Rosé is disappointing, considering what you pay per night. To begin; our room was full of mosquitoes and nats, we killed a total of five the very first time we stepped in the room! As an added bonus, there was a rather big and juicy cockroach that I had to stomp out as well. Damn roach didn't even die...it was still ALIVE in the morning and actually tried to crawl back in...ugh!! There was and is a gap at the bottom of our front door. There are two main restaurants here: 1. Sunsets & Sushi Bar- the outside bar / restaurant. Most of the time it was staffed by only one bartender and his assistants. Poor gut was working his tail off. The wait can get long at peak times. I'd occasionally see two bartenders. I think the management needs to do abetter job at staffing. One needs to wait in line or needs to go through the wait staff just to get something simple like a bottle of water...which can get very annoying. 2. Mare Nostrum - The other main restaurant is a buffet. Not bad, the food is very Americanized and can be bland. It's put together decently. The large pool was nice, well maintained and had plenty of activities listed everyday. Typical public pool , with a strong smell of Chlorine as well. The amenities felt like that of a cheaper Hotel / Motel. No conditioner provided. We also rang room in the evening for a clean towel and soap one evening. They never showed up, so we ended up using a beach towel instead. We tried them the next afternoon, and someone finally showed up. Plenty of room for improvement...

How quickly the Pueblo Bonito Rose' turned lemons into lemonade. Originally, we had reserved beach beds on the beach on their property (Labor Day weeked). Because we weren't staying at the hotel, I had to give my name and ID...no problem. A greeter walked us through the hotel towards the pool. We were immediately greeted by the manager who informed us the tide was too high and we wouldn't be able to swim on the beach. However, we would have access to use their large pool, with reserved chairs, towels along with a server for any food or drinks needed. The pool had plenty of activities: exercise class for my elderly mom, games that my adult son was pulled into to compete and a volleyball competition. Music was playing when activities weren't going on which was upbeat but not loud. When we ordered food and drinks our server suggested we order a bottle of tequila since it would be cheaper for the group. Perfect. The food was great and the tequila along with side beverages as a chaser were awesome. As I mentioned, we didn't stay here however the grounds of the facility were well maintained and clean. Well worth the trip. Thanks PB Rose' for a memorable time that the family will cherish.

Old rooms quite disgusting!! Staff v nice Grounds beautiful But don't go It used to be fabulous but rooms are so Old dilapidated moldy and gross Food barely edible Beach rope so close to the wall now there is hardly any beach left to sit Have been an owner for 25 years and have not been here for the past 5 years And the decline is staggering

Yes, I did have 2 activities at Rose Jet Ski with my sin and I was amazed how well organized they were. World class. I enjoy the pictures that they took of these treasured moments Snorkeling., we had the best captain ever, Danni, pretty knowledgeable and courteous. The million dollar moments and superb photos, instagram and facebook ready

Heck, where do I start, all drinks are all watered down. It's obvious they're putting 50% water in their bottles of alcohol. We tried our drinks two days in a row. After that we refused to have any drinks from this property again. Pool area all the waiters don't give a crap about nobody they are not attentive by any means. You can come reserve your poolside seat at 5 AM if you want to, which is ridiculous so many empty lounge chairs with just towels on them for many many hours . Poolside entertainment I give it a one minus!!! I would never recommend this place to anybody thank goodness this is a free one for us!!!

Came here for the day while staying at its sister resort, Sunset Beach. We took free transportation to and from Rose for free, just be sure to make a reservation the morning of. This resort is much smaller than the location we are staying at, but it has one HUGE pool with lots of seating, umbrellas and service. Everything is a soft pink color (Rosé, duh) and seems like the perfect Bachelorette getaway if that's what you're looking for. We had an amazing time soaking in the sunset while throwing back tequila shots, we poolside ceviche, tacos, guac and pizza. All included! The poolside service here was amazing and attentive.

Wow I travel a lot, all I can say this resort is horrible when trying to add another person, it does not prioritize their guest. For example 300 for 2 guest tru any booking company and 1 guest 289. After I booked it by accident for 1 person . When you want to add an extra person 160 per each day. Talk about robbery because they know you have no other choice but to book the 2nd person, they do absolutely no refunds. I run businesses and I can say this is a strategy businesses do to cheat people out of money. Disgusted by it. The resort is not even that good to be paying for these prices. I always book thru Hilton or Marriott for a reason. They accommodate there guest Lesson learned, I rather pay a lil extra for reassurance. For added an extra guest for 3 days it cost me $480 to book it and $500 for original booking, a total of $1000. Wow

Such a wonderful experience at this resort. We did a five day all inclusive and it was worth every penny. Great service and friendly atmosphere. Buffet style/ waterfront dining from early morn to late eve. Ulisses was a wonderful server and we loved Benjamin as the entertainment person. Shopping and spa onsite. I will definitely be back. Best hospitality I've ever received. Every single person working there is nice and they go out of their way to make sure you have a wonderful experience.

my review needs to be read to understand the low rating. we came back here w friends who were w us here 17 yrs ago. while the resort itself is dated, staff is n9ce and food is above average. the problem starts here: to get seats by the pool or ocean you must arrive at 6-630 to get chairs. which we did, and when we left for breakfast, when we returned they gave pur seats away and took my personal items away. they said the rule is 30 minutes away from your chairs? really? you go eat, walk the beach or swim and they take away the chairs. there are n0t enough seats for the amount of guests. i come on vacation to relax and have fun, not to fight over seats and argue with management. terrible experience

Just left after staying here for 5 days as part of a wedding party. I don't quite understand all the complaints as I saw no roaches, had no blackouts and received prompt room service every time. The hotel gym is probably one of the finest Ive seen. The wedding party did have a few complaints on their service and apparently didn't appreciate the "post" charges that they were being sent. My biggest complaint was that the customer service rep checking me in accidentally kept my passport and sent me off without it. This led to me missing my shuttle, having to pay for an additional one and almost missing my plane. When asked why I wasn't contacted the gentleman said he trying calling my room once although they had my cell phone on record. Deducting 2 stars for that fail and the lack of compassion/accountability. Probably wouldn't stay here again.

I checked in here a day late because i missed my flight! The staff has my room available which WAS GREAT! Good start but IDK about the rest of the stay...RUDE OPERATORS! Great Manager who is well capable of assisting in rude and dishonest personnel...I waited over an hour for housekeeping...who lied and said I had a DO NOT DISTURB ON MY DOOR!! THIS WAS LANGUAGE MISCOMMUNICATION...when you manually lock it, housekeeping can NOT enter like iUSA hotels. WTH I had never put a sign on my door EVER... when they came at 9:30AM, I said come back later but NO ONE DID - went to Starbucks, pool, and beach...came back at 2pm. NOTHING‼‍ I also was locked out of my room on 2nd day, went down for new key twice - still didn't work. Hmmm, ain't this point it's late 10pm PCT (which is 1AM EST MY BODY'S Time!). Needless to say maintenance had to fix door - batter was low. THE MANAGER FIX THIS BY GETTING RESERVATION TO FELLINI'S the best Italian restaurant onsite! THK God for him! Now I had to call him again for housekeeping and his rude operators who hung up on me...? I DEFINITELY would not return here nor recommend this hotel. and if you know my reviews I travel A LOT...I'd give them a 2 star BUT I like the views of the location, room Jr. Suite was okay (little dated). However, next time I'll stay at Cascade (next door). Mine you, I still am waiting for housekeeping...With COVID still being an issue you think this hotel would be on TOP OF CLEANING...‍‍‍? Downtown Cabo was fun though! JUST PAY MORE FOR A BETTER HOTEL PLEASE!

WORST EXPERIENCE EVER!!!!! We went to cabo San lucas last June 2023. We were staying at a resort up in the mountains were staff told us that we could go to the Rose for a front beach time at Medano beach. This on June 15th. I ordered 2 margaritas 1 for me 1 for the wife. I ordered 2 more later, a little time after drink a bit , I started to feel really drunk and started to get aggressive with everyone, my wife started to feel numb all over her face, I came to a conclusion that my waiter spiked our drinks, his name was humberto or Ernesto. I spoke to one of the e manager's when I was at the airport. He said that he will get ro the bottom of this and is now March 2024. I do not recommend this place to anyone, bad service, they just want your money. Don't go to this place they will drug you or worst to get your belongings. I will not return never to this place. Thank you

The buffet is real bad if you're going for all inclusive it's not worth it . The place looks cute online but it is real old and tacky mold in the bathroom and found a roach on the bed first night complained about it and they didn't care .

We have stayed at the Rose for a week 3 times now and I'm sure we will be back. We've been in August, September, and now July. I wouldn't necessarily recommend July as it is peak season and packed everywhere. Aug/sept trips were much more relaxing and quiet. The resort makes for an easy, stress-free vacation. The property is beautiful and well-kept with beach front lounge chairs and swimming access just a few steps away. All inclusive is well worth it as you can get food and drinks anywhere you go - room service, poolside, beachside, buffets, and restaurants all on the property. You can also use all inclusive access at the resort next door, the Blanco. The rooms are okay - our last two stays we had a suite and this time the "junior" suite which felt older with harder beds. Next time I will get the larger suite again. Minus one star for this trip because they seemed so overwhelmed with guests that everything was slow. Check-in was painfully slow and our room wasn't ready so we had to haul our luggage around the resort in the hot sun desperate for somewhere to sit down. The restaurants were packed to the max with 30+ min wait times and no alternatives so arrival was a bit sour. Some meals took over 2 hours just for one entree and then waiting to close out. Some room service orders never arrived. Check out was just as long and painful with only 2 people working the desk for a line of families out the door checking in and out. I'm not sure if they were short staffed or if we've never been during peak season but service felt slow all around. Beach vendors can be aggressive but that's out of the resort's control. You can't beat the location though, it's right in town walking distance to the marina, just follow the beach!

why would i book a stay when in their info they say southern comfort is available! it isn't! they have one bottle for all of their restaurants. i do my due diligence finding out what is served! very disappointed and they don't seem to care

Terribly run business. As an all inclusive customer we were denied dinner service at the buffet because of a large volume of customers for a special event. We could see empty tables but were told to get on a waitlist. When we asked about the tables, we were told that those tables were closed. It was clear they were short of servers. In the meantime I have seen multiple people just ignoring the hosts and walking in. After arguing with the manager for half hour we were given a table, from one of those closed ones. The manager also refused to provide us with a note that were denied buffet service. Outside that, it is terribly annoying that all inclusive customers still have to check out for every service just to see 0 dollars charge. We literally waited 10 min for this 0 dollar check out business after most meals. Inefficiency at its purest.

I hate to write this review, but our current experience with the Pueblo Bonito chain of hotels is absolutely ridiculous. We became Pueblo Bonito 'Owners' one year ago this month. Waiting excitedly for our first stay as owners, we reserved our room several months in advance. Our representative promised us an ocean view room with a king size bed. Upon arrival, we were greeted very unwelcomingly by a front desk attendant that was extremely rude and was unwilling to address our concerns with our room. She revealed that the hotel was full and the current guests took precedence. We later found out this was due to the fact that there was a huge influx of18 year old high school students who were on Grad Week. This ended up being the same as a glorified Spring Break. If we were for-warned by the Pueblo Bonito management team, we would of re-arranged our arrival. Our stay has been marred by ridiculous employee interactions, horrible customer service and insane waits when ordering drinks and food. Currently, we ordered a snack and the operator at the room service desk informed us it will be between one and a half to two hours to receive our order. The operator blamed the wait on the amount of people staying at the resort. If the hotel cannot service their cliental accordingly, please do offer services that are not able to be fulfilled. I am hoping that this tend does not continue, but as now, things are getting worse by the day.

My husband and I just got back from a beautiful vacation in Cabo. Ismael made the stay so much more enjoyable. He smiled every single day seemed to absolutely love his job . So attentive. He is definitely an asset to pueblo Bonito rose resort. We cannot wait to come back just to see him.

it's too bad cartels have all the money to back to hotels to keep from closing. This hotel chain is the absolute worst. If you want the worst food, accommodations, and customer service, then you should stay here. Absolute worst experience here at this hotel and the employees and the managers are bottom of the barrel.

We recently visited the resort again, great location, poor sleeping accommodations (bed is horrible) , the food available at the hotel wad a 6 out of 10. Despite the leaf blowers at 5am, the lack of hot water three times during our week stay we made the best of it. All in all, this is a 3 star resort that takes advantage of their location against providing better accommodations This property needs a remodel and overhaul ASAP back in Los Angeles this type a neglect wouldn't last long as people would go elsewhere.

We stayed 2 weeks. First week went pretty well. Like others have stated the resort is in need of some TLC. Fixtures are worn and paint is pealing everywhere. The 2nd week is where things went downhill fast. Tuesday at noon the power flickered in the main lobby. We were paying for 3 more days of all inclusive. Big mistake on our part. Took shuttle to sunset resort to meet friends. The weather is unusually hot in Cabo. Friends want to walk around town but Steph and I decide we've had enough of the heat so we go back to Rose. The power is out. We're told it should be back on in an hour or so. We go to our room it's a little cooler than outside. Over the next 12 hours we are slowly cooked in our room. The power came back on at 2:30 am the next day. We got dehydrated and very ill for 2 days. We spent $486 for a few days of AI, which Steph did not use at all. I was able to eat a little but alone 2 breakfasts and I think 1 dinner but had to shuttle to the other resort by myself because the restaurant was closed at ours. I tried bringing something back for Steph but was told no. Our memories kept building as the airport shuttle van broke down 5 kilometers from the airport. Luckily our driver called a taxi. We were in the hot van less than 10 minutes.

Spectacular place to stay, excellent service, beautiful rooms, excellent food, excellent dining and the pool is amazing. This is right on the beach! Everyone is very friendly and classy. The staff is so fun and entertaining and engaging. Had the best experience at this resort and would definitely recommend this beautiful place! Able to get tickets to the fun attractions nearby, whale watching and parasailing. Beautiful things to buy in the stores inside and outside near the pool! I had such fun here !

I have been to many resorts in my life and this resort is bottom of my list. Pros: Near a Médano beach, some what swimmable. Resorts looks beautiful however the rooms are outdated You have access to other sister resort's Cons: - Explanation on how things works - Food on resort, not many options unless you go to a sister resort even then service is not great as they cater to people staying at that particular resort. - Pool over crowded, no chairs left to sit because it fills up fast - Shuttles always full (Thank good for Uber because their Taxis charge 15 bucks plus while Uber is 5 bucks) - We have the all inclusive package however when we got to our room there were no drinks of any sort, when I stayed at any other resort they would be full and the staff would come every day to give us new drinks. It's inclusive here but you have to ask for everything, and everyone is expecting a tip ok you book my shuttle now give me a dollar of course we tipped the food waitresses and stuff but some things are ridiculous. - The welcoming package is a Time Share pitch which we didn't care about, wasted 15 min of our life.

The room that they put us in, the paint was peeling, dirty, and rundown. They did move us over to the Blanco, which was much better room.

We just got home a few days ago from staying here 5 nights and 6 days. Here's my honest review of this hotel. The bad: 1)the stupid towel cards!!! You have to carry around these damn cards every day in order to get towels for the pool and/or beach. If you lose them, they charge you $25 per card. One of the days, my husband went out scuba diving and accidentally left the cards in his backpack. They REFUSED to give me and my kids towels for that day! So we couldn't get towels until he came back absolutely ridiculous. I'll add too that the sister hotel, Sunset Beach doesn't have this ridiculous policy. 2) the $500 hold on my credit card that still hasn't been reversed. This is a lot of money for a hotel that isn't boujee or 5 star. 3) CHECK YOUR ITEMIZED RECEIPT AT CHECKOUT!! I had a massage at the spa and they charged me a $100 no show fee!! Right above that, you could see the charge for the massage. If I wouldn't have noticed that, I would have been charged an extra $100 for nothing! 4) more bars are needed! The only bar you can walk up to and order a drink is out by the pool. No lobby bar. Super bizarre to me. 5) our first day there, some drunk grown man, pooped in the pool. Instead of closing off the pool for a few hours, they literally just roped off a small section of it where the accident was. 6) no drinks in the fridge upon arrival. I've stayed at so many all inclusive in Mexico and the fridge is always stocked. Not here. We had to call the room service number and only then you can only get 2 drinks per person and room service took over an hour. 7) the power went out almost every single night. It only Lasted about 30-40 minutes but all other hotels keep candles and matches in the room in case this happens. No candles here. So I got to deal with my 6 and 7 year old freaking out every night in the pitch black The Good: 1) there's a handful of super friendly staff. Angel at the breakfast buffet was amazing. By far the best staff member at the hotel. 2) our room was cleaned very well every day. And the entire property always seemed clean. We spent a lot more time at the sister hotel, the Sunset Beach. They have WAY MORE food options and several different pools. We weren't really a fan of the food at Rose. But Sunset had soooooo many options. It was crazy! My husband loved all the food at Sunset. The only downside of Sunset is that they don't have a swimmable beach. So the days the water was too rough at the Rose, we went to Sunset. If we go back to Cabo, we'll stay at Sunset and just take the shuttle over to Rose to use the beach.

Their restaurant beach waiters suggest the most expensive items on the menu, when you ask how much they say they will be right back to check etc, then they bring out food, asked for the bill... oh don't worry we will be right out with it. Basically we got played and spent close to 80 on lobster tacos (5) and 80 on lobster nachos. These items were off menu so no prices listed. Bill for two people with two kids nearly 300 for beach food. Never again.

The Pueblo Bonito Rose is located next to the Pueblo Bonito Blanco. They're side by side on the beach. We stayed at the Blanco in mid January but ate Breakfast everyday at the Rose. We also had dinner there our 1st night, and went there many times daily during our trip. They have a huge open pool, at one point on the Tuesday of our trip, we had the whole pool to ourselves which was very nice. I think having use of both hotels when you stay at either one with all inclusive privileges is a really nice feature Pueblo Bonito does. The staff is very friendly, and does a great job.

Great property I've enjoyed several times but needs a lot of love! Staff is a awesome with the exception of the time share people, the all Inclusive package is now $185 daily for well? Rooms are tired, drapes broken, tv did t work, $13 daily for crap wifi, need total remdel

Food poisoning from hotel our entire group. Management did not care or take responsibility I would come back if they were nicer about it. I have been to Cabo 5 times and have never been sick except this hotel

The hotel was really clean & friendly. But it said swimable beach, which was the only reason I booked here. The ocean was still too rough to swim & the sand is rocky & hard.

Here's my rating on this place ! Scale of 1 -10 ! 10 being the best . Rooms 5/10 they need updating but I was unbothered just bc we are only in there to sleep! Service was 10/10 . Adrian and Demetrio were absolutely wonderful to us while we were there ! Food was an 8/10 . We have been to a lot of resorts and this had the most flavor I would say . Front desk 4/10 . They weren't the friendliest or as informative as some of the other resort front desk people . Masks were enforced here . Which I understand . Cancun however was a free for all so if you're one who is bothered by wearing a mask probably not the place for you . They will very politely ask you to wear it . Even if it's a 20 ft walk from the entrance of the restaurant to a table . Again! I totally get it but I know many people are bothered by this .

Rooms were clean and staff was friendly. Resort is a bit dated and needs a bit of sprucing up. The buffet was sub par for sure but the Sunday Brunch seemed a bit improved that the other times we ate there. All the food was very "americanized" and overall not good. Towel cards are a bit strange. The other thing that was strange was that even though its all inclusive you still have to "check out" at every transaction like getting a drink, eating etc and service can be very slow. I never felt rushed but I also felt like I did a lot of waiting around for someone to check me out. Pool was nice, lounge chairs were easy to get. It was wonderful to be able to use the resort next door, their service seemed better overall.

Dirty, the worst food, the elevators in poor conditions, there's no main bar and the one at the pool with long lines, the appliances at the rooms like the 60s the rooms are terrible and the walks from the room to the common areas are so long. Avoid it!!

A lot of great things about the resort and can move up to a solid 4+ star rating. We had a great time but had to hack through a few things. 1. Rooms. They definitely need an upgrade and you need to luck out. We changed our room on day 2 after scouting the targeted 'nice' rooms. I'm recommend staying on the 1st level next to the pool. Mosquitoes are real. Be ready with soothing gels. You cannot avoid being bitten. This is fundamental. With rooms getting renovated, I'd definitely reconsider a trip back here!! 2. Service: Staff is great, probably the best thing about the resort. Tipping goes a very long way but not once did I feel it was expected. They are reason to come back. 3. Food: All inclusive works as long as you're not wanting a luxury cocktail or Sous- Chef prepared meal. Recommend traveling as often to the sunset beach location and eat there (we preferred lunch since it was way too hot to use the beach during the day). 4. Location: was pretty awesome. Lots to do outside in case you'd want to venture. One of the few resorts with a nice swimmable beach access. We loved the pool and beach post 5pm when the weather cooled off. 5. Excursions: we loved the zip lining and the snorkeling tour organized through the hotel. I'd avoid any time share sellers that you will find around the lobby. If someone if pushing a towel card to you, that just feels weird and I'd recommend avoiding it. Also, try the massage by the beach a few hotels down called the sandbar. Phenomenal!!

Beautiful resort on the beach within a medium walk of town. I do not drink so I did not do the all inclusive package. You can book on many of the popular booking sites or if you are a RCI timeshare member you can also book through there. I did not eat any of the food here but the resort is beautiful. My studio room had a small kitchenette with a two burner electric stove and a three-quarter size fridge. My room had a balcony overlooking the courtyard in the pool area. The pool is spacious and very nice and large. It's wonderful that this hotel is right on the ocean. The water was so warm. The ocean here can get a little rough from time to time. The staff was friendly enough. There are some parts of the hotel that shows it's wear and tare. Where. But it kind of adds to the nostalgia of one of the older resorts in Cabo.

We stayed here after purchasing through Costco Travel. When we arrived we got upgraded to a spacious Luxury Suite with TWO balconies + TVs and a separate living room/dining area and kitchenette with a fridge, microwave and stove. All-inclusive packages come with free wi-fi, 24-hour room service, and unlimited food and all the margaritas and pina coladas you want. You can even order burgers, nachos, and other snacks by the pool (if you can flag down a staff member) and have it delivered without lifting a finger or interrupting your tanning session. It's downright GLUTTONOUS. While it's not fine dining (though they do have some options for an extra fee), it felt like they had everything under the sun for you to eat. Craving sushi or ceviche? You got it. It really was endless!! There were beautiful spreads at Mare Nostrum during the breakfast buffets, with staff making omelettes, empanadas, and sopes TO ORDER. Pueblo Bonito Rose also has DIRECT beach access and Pueblo Bonito Blanco is right next door. An added perk is that you can visit other Pueblo Bonito resorts, and there's a shuttle that will take you to Pueblo Bonito Sunset Beach for when you're in the mood to switch up the vibe or take a dip in a different pool (or two, or three). If you're looking for YOLO indulgence in a vacation, Pueblo Bonito delivers!

We loved staying here. The pool is fantastic and around the corner is a gentleman that rents out scooters so we had a great time tootling around town. Next time we are going to stay at one of the sister resorts. Can't wait.

Came here to chaperone a bunch of high school grads on their last hurrah. Nice setting, nice suites, pool, bars, right on the beach... hot and humid tho. Got the all-inclusive, so all drinks and food was included. Tip was included, but we added extra pretty much everywhere. Cons: no towels in my suite at check in, guess they forgot. First time at the main restaurant, we came after lunch and before dinner, so no one helped us for like 10 min. The guaranteed service charge does have negatives. Otherwise, the bars, restaurants were good. Lots of hawkers at the beach selling trinkets to nacho Libre masks. Every hawker tried to sell us coke, weed, etc. every time we got near the beach. Good idea to have them fenced off. Saw a Mexican marine patrolling once, but overall, felt very safe. Two thumbs up

Nice place and location. Very clean Resort. The resort is on the older side be kept up nicely. Was a very relaxing stay with no issues. The only thing that can be a bit confusing are the up charges they try to put on you! We had the platinum package and at some restaurants they would try up charge for drinks that were included. But other than that was a great resort. Room service came in a timely fashion. Pool service for the most part was good. Alberto was the best server took very good care of our group of 6.

I can not say worse things about this resort. THEY DO NOT CARE ABOUT THEIR GUEST SAFETY. A young women that was working verbally assaulted a guest in my group. The management at this establishment could not have handled the altercation in a more confrontational and condescending way. He accused this guest of lying and made her feel extremely uncomfortable. They do not care about the safety and security of their guests. On top of this altercation, the rooms are completely run down, drink times take 20+ minutes, and the food is okay at best. We waited 45 minutes for 3 water bottles. The rest of our interactions with the staff was nothing short of mediocre at best. They are extremely dismissive and service takes forever for basic needs. We had a member in our group face a scary interaction with members outside the resort. When she seeks guidance from the young woman at the front desk she was verbally assaulted. This resort is beyond horrible. On top of that altercation, when she spoke to management she was laughed at. Once again THIS RESORT DOES NOT CARE ABOUT THE SAFETY OF THEIR GUESTS. The manager of this establishment laughed in my face as I was discussing with him the incident report.

Terrible. We had 18 in our group and everyone had stomach issues, some very severe. They have a bacteria problem....Don't go here