Puente Romano Marbella

We stayed at Puente Romano for a week, and overall it is a mixed experience. Some areas truly impressed us, while others fell short for a resort of this calibre. Firstly, what an amazing resort. You really feel like you are walking through a botanical garden. The grounds are beautifully maintained, and the atmosphere is serene and luxurious. The restaurants are outstanding, and the breakfast selection can easily satisfy even the pickiest eaters. The facilities, including the pools, tennis club, and beach, were all excellent, and we genuinely enjoyed spending time around the property. However, the room experience was disappointing. For a hotel of this standard, I expected more attention to detail. The handheld shower head is mounted far too low, which means you are forced to use the rainfall shower instead. Unfortunately, the water temperature between the two was very different, with the handheld being much hotter, which was uncomfortable when switching. The bathtub showed visible signs of wear and even some mould, so we decided not to use it. The towel rail setup is also poorly thought out, as there are only two hooks, both used for bathrobes, leaving nowhere to hang towels. The steamer and board were a nice touch, but there was nowhere practical to set them up. The coffee cups in the room were very pretty, but they did not fit the coffee machine, which made it almost impossible to use without spilling. One night, we had a terrible experience when our room key stopped working at around 1 a.m. I had to walk to reception, after a few drinks, to reactivate the card, but when I returned, it still did not work. After calling the hotel and being transferred twice, concierge eventually sent someone with a new card about 25 minutes later. The receptionist’s handling of the situation was shockingly poor. Another issue was the language barrier. For a five-star resort that hosts international guests, I expected staff to have a reasonable level of English. On multiple occasions, I had to repeat myself several times for simple requests such as asking for a buggy at checkout. A mix-up at the tennis club was particularly frustrating, as I booked two padel courts but was told I had booked a tennis lesson instead. Lastly, service at Six Senses breakfast one morning was chaotic. After being seated, we asked three different staff members for coffee. It took around 15 minutes before it finally arrived, twice. I understand that breakfast can get busy, but either more staff or better coordination would make a big difference. Overall, Puente Romano is a stunning resort with world-class facilities and dining, but the service inconsistency and room maintenance issues really let it down. With a few improvements in staff training and attention to detail, it could truly live up to its five-star reputation.

We had an incredible stay! The staff was incredibly friendly (specifically Ruben and Nawal, along with the rest of the staff) and went out of their way to make us feel welcome — they even upgraded our room for our honeymoon and sent a bottle of champagne and cake and chocolate covered strawberries. The hotel was spotless, modern, and very comfortable. The hotel has amazing restaurants and beach/pool clubs so you don't even have to leave the resort. ||Overall, an excellent experience and we are already planning on coming back here.

We had the most wonderful time at Puente Romano! I’ve been coming to this hotel for almost 30 years, and it just keeps getting better and better. The rooms are beautiful, the atmosphere is so relaxed, and it truly feels like a home away from home. It’s my absolute favourite hotel for every occasion.

I have been staying at this hotel for the last 25 years. Every time I visit I am equally impressed. There are fantastic restaurants in the grounds, I love Nobu and also the beach restaurant that is open aired and stretches to the sea. The gardens are stunning with streams and fountains as a backdrop to manicured plants and flowers. The breakfast gives enormous choice with a glass of fizz if you desire. The staff are friendly and professional .

Fantastic gardens and huge choice of restaurants all stylish and serving good food slight complaint portions were huge (too big for us, advice ask to share a main course) and expensive. The breakfasts in Sea Grill were excellent, we have never seen a better buffet breakfast and there were two stations one where eggs were fresh cooked and one for pancakes etc. The beach facilities were a little basic but there were several pools to choose from with plenty of sunbeds; although this was mid September we were told it gets very busy in July/August. The room was excellent and the cleaners also fantastic both for daily cleaning and turndown service, nice chocolates left by the bed every night. Reception and concierge very helpful.

Loved Puente Romano. Was a little apprehensive after reading some reviews but need not have been. The hotel is stunning - best breakfast I’ve ever seen, the fruit table is beyond! Children loved the kids’ club which had brilliant activities. The beach isn’t the most beautiful but that can’t be helped. Great restaurants and a good vibe. Expensive but worth it.

Beautiful resort with very nice landscaping. Rooms don't have good noise isolation and are a bit subpar for the hotel. Many good restaurants. Kids club isn't great.

I stayed at Puente Romano with high expectations but felt the experience didn’t match the very high prices. The beach is small and poorly maintained with limited, dated sunbeds. On several occasions there was no space at either the pools or the beach for guests, which is disappointing at a hotel of this level. The pools themselves are small and dated, with too few staff to assist, and breakfast often meant long waits with food quality that could be improved. Our “junior suite” felt tired, with uncomfortable furniture and no AC in the bathroom. Much of the hotel overall has a slightly claustrophobic and dated feel, with some rooms along a public road and the better stretch of beach requiring an extra fee. The property also feels extremely over-commercialised, with branding everywhere to the point where people even try to sell you perfume as you walk through the hotel grounds. The restaurants in the main square of the hotel demand minimum spends of €100–200 per person, even for hotel guests, which feels unreasonable. While the property is marketed at the level of Four Seasons or Belmond, the reality felt closer to a four-star standard. The staff were consistently kind and helpful, and the gym is excellent and modern, which were the highlights of the stay. However, overall I wouldn’t consider ever coming back to this hotel.

Where else can you see former U.S. Open Tennis Champ Patrick Rafter jogging on the beach? Well, if you're in the Costa del Sol and staying at the Puente Romano like I was, you may just see a few super famous people. After all, this is the Spanish Riviera home to the rich and famous (Antonio Banderas is from here). I was so lucky to get a picture with the Aussie (he just didn't know that he was in the picture-he was more like in the background. Was he photo bombing?). Nonetheless, its a great story to tell right? So anyway, my mother-in-law highly recommended this hotel that sits along the coast and I was not prepared for such an exciting time in such a fabulous city and in such a rustic yet luxurious hotel. We drove here from Malaga and you knew you were in Spain with all the terra-cotta rooftops and the white structures juxtaposed along the Mediterranean Sea. All things Spanish were enjoyed on this trip and the hotel surely made the experience worth while! We had a fruit basket that was delivered to our room in a ceramic colored bowl, which I took home (oops, was I suppose to leave it?) In our room we had a balcony that faced a pond full of swans. In the morning, we wrapped ourselves in a cozy plush white robe and had room service delivered. We enjoyed the most amazing breakfast! We still talk about it as one of our best. Can you say, Churros y Chocolate! My mouth is watering just thinking about how warm and chocolately... almost like warm chocolate pudding. How many times can I say chocolate? Service incredible, food to die for, location optimum. Please add this to your bucket list! So much more to tell you about this trip. Flamenco, Bullfights, Sangria! Ole!

The Puente Romano is right on the water in a spendy area of Spain's Costa Del Sol. We'd never been to the Costa Del Sol during the summer, so we decided to go big or go home. In hindsight, we probably overshot. Highlights included the slightly insane complementary breakfast buffet at Sea Grille that included unlimited high quality charcuterie (gotta love the Spanish breakfasts!) the beach location as an introduction to Marbella, and a dinner we ate at El Chiringuito Puente Romano, right on the water. Service here is excellent, and all the employees, particularly the concierge and bell staff at the Puente Romano were terrific. There is one pool (the Nobu pool) that is off limits to hotel guests who aren't staying at the Nobu part of Puente Romano, which isn't clear. Getting turned away from a pool at a hotel you are staying at is an odd, unpleasant feeling, and it seems they should let guests know this when checking in to save them from this. All other pools and beach access are not an issue. While we like a beautiful looking property, the daily rate here is absolutely ridiculous. The room we had was clean but it was surprisingly dated in terms of it's interior decor, particularly the tile floors and the old school bathrooms and it didn't closely approximate the decor of rooms shown online or the modern common areas. Its not a place we would likely come again, but it was a fun (if not somewhat regrettable) splurge. The location is fantastic.

Puente Romano is a great place. The beach front property boasts so many things to do.

A nice hotel, right on the water. Definitely a Mediterranean influence on furnishings in the room, esp. the tiling and whatnot. My room was long and narrow, overlooking the pool area. Very clean, nicely but not overly opulently furnished (smaller tv, limited minibar, but a huge bathroom and walk-in closet). As a bonus, my room had a massive walkout deck, probably the biggest on the property and maybe 700 SF by itself. Unfortunately, there was both some construction on my visit (November, off-season) and substantial room-to-room noise transfer, which was both surprising and disappointing. Didn't really experience much of the hotel's amenities, but what I saw looked very nice, as is the proximity to the water.

My daughter brought me here based on her travel agent's high recommendation. The location is lovely and the grounds are beautiful. However, we had a toilet that had to be flushed 3-4 times per use. Even worse, we had to sleep on the most uncomfortable beds that were on rollers. Every time we got in, they felt like they were going to collapse. Also, we woke up every morning with back aches. For nearly $1,000 per night, this was simply unacceptable. They changed out the beds and they were slightly better, but they are simply not comfortable beds especially for a luxury hotel.

Amazing location. This area of Marbella is a bit isolated and so you should expect to stay at a good resort that you are not planning on leaving. There is an amazing town that is a "city in the sky" that is worth taking a drive to. The rooms at this hotel are a bit outdated but it is beach front. Be careful with the mini bar because it can add up very quickly. The pools on the property are small but it is good for families and those in the mood to lounge around and be leisurely. They also have a beach area where you can lay in sun chairs and get service for food and drinks. There are several restaurants on the property with good food but nothing that really makes you go "OMG THIS IS THE BEST." If you attend the morning breakfast there is free flowing champagne and a large selection of food.

I wasn't sure what to expect and I'm glad I didn't have my hopes too high. It was just ok. The breakfast buffet was lovely and the staff there was wonderful. The rest of the facilities were fine, but the construction going on made it difficult to enjoy. Some of the cleaning and construction staff made us feel like intruders. The religious chanting broadcast from across the street to the entire area was loud and unappreciated. The location is amazing. The weather didn't cooperate so we were unable to fully enjoy the beach. For some, this might be THE place to go, but I will not be coming back.

best hotel in town. 3 pools, many various restaurants, realy big and nice appartements all with balcony or terrace, beautyfull resort with a 5* service

It was great staying at this hotel. The location was amazing and the front desk were really friendly. The room was spacious and the best thing was that bowl of fruits we found in the room. Mangos, dates, berries, apples, banana, kiwi...etc! The terrace was awesome that you could tan in there. Definitely a great stay.

Lovely and trendy place to spend the weekend or just a nice night on the town. Beautiful grounds with a lovely summer terrace for cocktails. Restaurant Dani Garcia is amazing but very pricey...good option for a special occassion. Bibo is a nice tapas bar with beautiful small bites. Great service all around and beautiful people.