Puerta de La Luna

Why? Front of house service on check-in was super poor. No engagement, virtually no assistance (despite us being clearly frustrated with directions to hotel and trying to find its car park). The person on duty was only interested in entering passport details. Terrible really||Was goi g to leave a 1 star review there and then but things improved. The guy in the bar was really helpful, we eventually figured out where the car park was (but really 17€ for parking ina town like this?), breakfast was fine and the check out guy on front desk this morning was extremely pleasant and helpful. Room was decent and good value for money too. ||So how to get 5 stars reviews? Get front of house staff to be pleasant and helpful. Give useful forward directions to travelling guests. Get support staff to realise what’s important (we opened elevator to find it unoccupied other than a huge basket fully of linen with nobody around!)

Beautiful hotel in one of the most gorgeous Andalusian villages. An old 17th mansion turned modern hotel in a respectful way, good breakfast, and swimming pool too. Right in downtown Baeza, 2 minutes from the Cathedral and the early modern University.

A beautiful hotel perfectly situated in the heart of the old town and close to the cathedral. Friendly helpful staff; very comfortable rooms; nice pool in the central courtyard; and excellent restaurant (see separate review for Acebuche restaurante). One word of warning and a small gripe. The parking is conveniently located behind and under the hotel; but there are only eight or nine places and they are not all easily accessible. So it might be worth calling the hotel reception in advance to be sure you can get in. And the small gripe is that there are only 8 sun beds around the swimming pool and people are hovering like vultures to grab one when free. I’m sure the management doesn’t want to spoil the aesthetically attractive courtyard by having too many sun beds, but they could manage a few more! Despite this, very happy to highly recommend the hotel. Very very good value: 250 euro for a suite for 2 nights including breakfast (early July).

We stayed only 1 night, but we were thoroughly impressed with this well-run, traditional and comfortable hotel. The public rooms are elegant; the level of housekeeping is exceptionally high; the bathrooms and bedrooms contain every possible amenity. The breakfast buffet was abundant and varied. (Alas, the room itself is rather austere, with not a lot of charm.. But that's a small point.)|The staff member at Reception offered us a free upgrade to a junior suite, which added greatly to the pleasure of our stay. Finally, our dinner at Acebuche was a culinary highlight of our trip, for which I've written a separate review.

Reception reception could be a bit warmer, if you ask for a quieter room they give you an answer of you booked a standard room, not appropriate can easily be said in another way. We did not feel like paying for breakfast. Rooms need an upgrade. We paid 85 euros without breakfast and I saw 55 euros to book the same day. So our reservation did not seem that standard. I do not recommend it.

Despite being rated #1 manage your expectations. Location is very central and walking distance to restaurants and sites is good. If you arrive by car, streets are narrow and you may or may not be able to get all the way in to offload or load luggage easily. Unless you ask in advance, your driver may not know there is a back way to get to hotel and unload luggage. Do not expect porter service either. Service is below average at check-in and helpfulness. In the 6 months I’ve visited 7 cities in Spain, this was the first hotel I encountered nonchalant, unhelpful reception. No welcome, no help with luggage, we had to wait until they turned their attention to us to get proper check in process. ||While the hotel and grounds are charming, from the moment we stepped in to check in, the charm was lost from the front line reception team who, beyond checking our reservation and details, didn’t put any effort to offer any further basic information. |The only two staff members that smiled to greet guests seemed to be the maintenance man and the lady who was in charge of breakfast and was happy to assist. ||Rooms are clean, and simple. |However, our safe did not work, and some other items seemed to need repair or refresh. Breakfast buffet very average. So for what it is advertised as, a top hotel in Baeza versus reality, it’s better to manage and lower your expectations. Many budget or modest hotels have better service. We stayed one night and that was more than enough.

The hotel is located in the old town of Baeza and close to centre. There is a free parking space closeby which I recommend. The hotell is in a beautifull historical old building. The checking in took a long time, it was very busy at that moment, but the reception staff was very friendly. Our room was on the attic, not the nicest room we ever stayed inn, but it was clean and very comfy beds. No coffee/tea facilities in the room and not possible to get a cup at the reception either. We were send to the adjacent restaurant to buy there. The pool was closed unfortunately but is was a bit off season. The breakfast was not overwhelming, no fresh orange juice, no omelet og fried egg and only one sort of cheese. Not a 4 stars breakfast in my opinion. We had a fabulous evening at the hotels restaurant Acebuche, really recomendable!

Fabulous location and wonderful building. Big advantage was Pacos bar eatery - great friendly service and lovely food. Friends had to wait until 4:30 to access their room and when they did the tiled floor was soaking wet and dangerous. Having said that we were upgraded and we would definitely return. Great value for money.