Pullman Basel Europe

Our first visit to the lovely city of Basel and the hotel is well situated on Clarastrasse, which was just a short 10-minute tram ride from the Basel SBB main train station. It is well connected to many parts of the city with the tram stop just a minute from the entrance. There is a Coop supermarket and a nice Klara food court with a great atmosphere for meals on the same stretch. The room was clean, bright and spacious for our family of 2 adults and a 8yo. We slept very well as there was no noise our room faced a residential courtyard. Lastly, kudos to the warm reception we experienced at check-in and check-out. Thank you for an overall lovely 2 nights at the Pullman. We will choose to stay here on our next trip to wonderful Basel.

Lovely room, small bathroom but fully equipped. Great shower, good mattress. Very good breakfast. Great service. Very near the beautiful old town. Parking for a modest fee of 27 francs. Only one complaint, the view was not very nice, across the street there is an office building with the blinds completely broken. Next time I’ll ask for a room across the landing. It was just for one night so it was ok. Espresso machine, tea and water greatly appreciated.

This is my home away from home. Every time I travel to Basel I love staying at Pullman. The staff is extremely helpful. I had another wonderful experience this time around too, especially with Elvina. This trip I had to stay at 7-8 different hotels. She went over and beyond to hold my luggage and bringing it to me to pack/unpack as I moved between the different hotels. I honestly couldn’t have done without her help! Awesome customer service. I highly recommend staying at Pullman.

The hotel is nice enough..nice decor, bed was comfy and friendly staff. ||However the hotel outlines that they do not have a ‘traditional air con system’. This means they set the temperature and you can only adjust slightly. However we found by changing the thermostat it made no difference at all as no air came out of the vents. This meant the room was constantly warm and stuffy with no ventilation. To sort this we had to leave the window open all night. As we were on the street side there is trams running most of the time and also some pubs/nightclub beside the hotel to add to the noise. Then in the early morning you had the joy of listening to delivery vans and road sweepers. Also to note, after we booked we read similar reviews and we contacted the hotel to ask for a quiet room…so don’t rely on their good well as it never worked for us. Don’t waste your money like we did and book somewhere else!

Of course! Here is a 200-word hotel review in English:My recent stay at your hotel was absolutely exceptional from start to finish. The check-in process was swift and the front desk staff were incredibly warm and welcoming. My room was impeccably clean, modern, and spacious, offering a stunning view. The bed was supremely comfortable with high-quality linens, ensuring a perfect night's sleep.The amenities were top-notch; the WiFi was fast and reliable, and the bathroom was well-stocked with luxurious toiletries. I was particularly impressed with the breakfast buffet, which offered a vast and delicious variety of fresh options to suit all tastes. The entire property is beautifully maintained and has a wonderful, relaxing atmosphere.What truly stood out, however, was the outstanding service. Every staff member I encountered, from housekeeping to the concierge, was courteous, professional, and genuinely attentive. The location is also ideal, with convenient access to local attractions and dining.This stay exceeded all my expectations and provided incredible value. I will undoubtedly choose your hotel again on my next visit and will highly recommend it to all my friends and colleagues. Thank you for a wonderful and memorable experience

The Pullman is a nice hotel with friendly staff and comfortable rooms, and the beef filet on the dinner menu is excellent. Still, there are a couple of areas where it could improve compared with other Basel hotels in the same price range.||First, the in-room TVs. For a modern 4-star hotel, it’s surprising that they still don’t support streaming from mobile devices. What’s more frustrating is that the TV menus offer the option to connect devices, but the feature doesn’t work—something staff confirmed again during this stay. I raised this issue back in early summer 2024, so it’s disappointing to see no progress more than a year later.||Second, the gym setup. While the selection of weights is good, there’s only one bench despite there being plenty of space for another. Most comparable hotels in Basel offer at least two benches, and adding one would make a noticeable difference.||These are relatively small improvements, but they would significantly elevate the overall guest experience.

We stay here for 3 nights in room 617 after disembarking a cruise. Room was large and very nice decor.||Breakfast was included and many options available. I had an omelet cooked each morning as well||Tram stop located outside hotel which is free for tourists and took us to the Christmas Markets which was the purpose of our stay. Supermarket also located very close to hotel which also had a pharmacy. Very walkable area.||My only complaint was we disembarked our cruise a 9:30 on a Sunday morning. Check-in was not until 3:00pm. It was a wet day, no shops are open in Switzerland on a Sunday and Markets didn't open until 11:00. We spent most of our day in the foyer of the hotel waiting for our room to be ready. Room still wasn't ready at 3:30pm As this was a preferred hotel of Scenic/Emerald Cruises we thought we would have priority to access our room early. We spoke to management and although they were apologetic and offered a bottle of wine it still was upsetting. In hindsight If I had known better I would have booked the night before as well so we could have accessed our room as soon as we arrived, however at $570AUD per night this would be a large extra cost.||We stay here again for the tram and central location.

Unfortunately, our stay at this hotel in Basel was extremely disappointing and stressful, and absolutely not what we expected from a hotel at this price level. I booked and paid for a Deluxe Room, while my sister booked a Superior Room. Upon arrival, I was told that I had been “upgraded to a Classic Room,” which made no sense at all, as Classic is a lower category than Deluxe, and I had already paid more. In reality, the only difference between my room and my sister’s was a tea kettle, nothing else. Housekeeping was very poor. Cleaning consisted of quickly making the bed, leaving a bottle of water, and leaving the room. That’s it. No proper cleaning at all. Even basic amenities like toothbrushes were not provided, and I had to go down to reception to ask for them myself. I also requested a high floor through Booking, but was placed on the second floor with no explanation. Parking was another frustrating issue. We were told we could park the car, but no one explained that we would be charged every time we exited. I paid 40 CHF the first time, and only later—after contacting Booking.com—did we finally get a clear explanation from a staff member named Jessica. After that, the hotel tried to adjust the parking price as a form of compensation, but this only happened after a lot of unnecessary stress. One of the reception staff members had a very rude and unprofessional attitude. Every time we raised a concern, her responses were dismissive and unpleasant. Instead of listening, we were made to feel like we were the problem. My sister’s room was also not properly cleaned at all, and when we complained, the response was basically “this is all we can do.” At one point, they even said housekeeping would only come once per day and nothing more, as if basic cleanliness is an unreasonable request. We came to Basel to relax and enjoy our trip, not to constantly chase staff for basic services we already paid for. Throughout our stay, we were polite and respectful, yet we were met with poor service, bad attitude, and lack of transparency. This hotel seriously needs to improve: Room category transparency Housekeeping standards Staff attitude and communication Clear information about extra charges (like parking) Overall, this was a very disappointing experience, and I would not recommend this hotel unless major changes are made.

SO GREAT! We stayed in Basel 2 nights before our river cruise. This hotel was one of the cruise line's preferred hotels. The location is GREAT. Right next to a Coop if you need to buy anything, The bus is just a few feet away. You are walking distance from the Marktplatz and the Events Center. Maurice was so helpful. He gave us coupons for the bus, a bus tour and info on how where to take the bus. The rooms were great. Plenty of space for 2 adults. The bathroom opens with 2 sliding doors. So I hope you are comfortable with your room mate. =) You will need an adapter if you are not from the UK and want to charge your devices. The breakfast buffet was wonderful. Plenty of selection and service was great. Fresh juice, lots of tea selections and yummy coffee. Would definitely recommend this hotel.

I booked this hotel because it got good recommendations and ratings and they had air conditioning. They do not have air conditioning comparable to the United States and my room is warm and I am very uncomfortable. This was extremely misleading and we are very disappointed. The hotel is lovely and the staff is lovely, but the room is a sauna

3.5 Stars. I just realized this hotel was used to be Mercure hotel. Now it's in a new brand, Pullman, which comes with higher price tag. Overall no big complaint. Room is a good size, bed is comfortable and the hotel is not too big which helps to stay rather quite. Pros: Good location. Just a few steps from the tram stop, Clarastrasse. Coop supermarket is next door, which helps you to buy any item. Many restaurants are nearby. Breakfast is good and great espresso machine which makes very good cappuccino and latte Great service. Non-generic toiletries Here are some areas for improvement considering the price and brand. Room coffee offers with instant coffee stick. Nespresso machine should replace this instant coffee. Minibar only offers water for free. Again, all beverages should be free. Gym doesn't have TV or weight. And we have to make a few steps to outside to get to this room.. A bit inconvenient when the weather is cold or wet. No bath-rope available. Rooms facing Clarastrasse is directly looking other offices (so impossible to open the curtain)

The hotel is very new, and the staff was very friendly. There is a parking garage and a tram stop Infront of it. The room has a very cool design and is very well equipped. The bed is double and not two singles together so that's a plus! It was a Very clean, quiet, modern room. Ask for a room at the back! The only downside is that I couldn't work the a/c but wasn't so hot. Plus the breakfast is overpriced and not included :( aw. Other than that, I would come back for sure! Loved it.

This hotel is excellently located, right by numerous tram stops, and we found getting around Basel (and further afield) very straightforward. The staff were all really friendly. We enquired at check-in about the cost to upgrade our room. It was only 20 francs per night, but the only differences would be an espresso machine and bathrobes, so we saved the money. We stayed in room 403. It was clean and large enough, with modern lighting. The bed was a king, but with 2 separate duvets. Unfortunately the bed was really too firm and gave us both sore backs. I also found the 2 doors to the bathroom to be very odd. The weird thing with the doors though was that even though there were 2 bathroom doors, there was only one light switch - so I really have no idea why there was the other door by the bed. There was no light switch when you came in, and you have to put the keycard in a slot for the lights. That's fine, but it turns on all the lights full blast and automatically makes the blind go up - not ideal as our room faced a busy office building. Our room faced the main road and I found it very loud. The noise of the trams and people kept me up, and woke me up numerous times. It also meant we had to sleep with the window closed, which would be fine but the room was really, really warm. There's some eco-friendly system that doesn't let you really change the temperature at all in the room. Our maid wasn't great - we never got new glasses and the bed wasn't made well. But the room didn't seem dirty. Due to the convenient location, the hotel suited us. But while we would definitely return to the lovely Basel, I think we wouldn't return to the Pullman.

I booked this hotel for our event series Princess for one day - even went on sale with the tickets - to learn that despite we had confirmed they sold the rooms to someone else. They did not even check back with us - and no help to relocate or whatsoever. Sorry - it may be a nice hotel - but this is a no go for a business professional.

November 2017 -This hotel was part of a package on our trip. Check it was long but staff nice. Nice lobby. Clean. Good safety precautions. Hall had an unusual odor but room was fine. Nice size room, two single beds nice, clean. Bathtub very high step up and in and a little difficult to step out if older or short. Lighting system different. After 2 days still could not turn off one lamp without turning off all. Take plug adapter. They had cell phone USB plug but no US plug socket. Ate at the restaurant 3 times ( one lunch, two breakfasts) and enjoyed the food each time. Everything in Switzerland is expensive. There is a grocery store next door and cheaper for food/snacks. The tram 6 & 15 is right out front and can get you everywhere.