Pullman Basel Europe

It was a very lovely stay, although a short episode of food smell in my room (source could not be determined, not even if maybe I brought in the smell from outside), but the staff was extremely helpful and accommodating. The room is modern, generous, and offered all the amenities wanted. The only caveat, for those with scent sensitivities, the lobby is constantly dowsed in a rather strong scent. I did not like it, but that's the beside the point. Having a scent all around when walking into the place was not pleasant

Our first visit to the lovely city of Basel and the hotel is well situated on Clarastrasse, which was just a short 10-minute tram ride from the Basel SBB main train station. It is well connected to many parts of the city with the tram stop just a minute from the entrance. There is a Coop supermarket and a nice Klara food court with a great atmosphere for meals on the same stretch. The room was clean, bright and spacious for our family of 2 adults and a 8yo. We slept very well as there was no noise our room faced a residential courtyard. Lastly, kudos to the warm reception we experienced at check-in and check-out. Thank you for an overall lovely 2 nights at the Pullman. We will choose to stay here on our next trip to wonderful Basel.

Lovely room, small bathroom but fully equipped. Great shower, good mattress. Very good breakfast. Great service. Very near the beautiful old town. Parking for a modest fee of 27 francs. Only one complaint, the view was not very nice, across the street there is an office building with the blinds completely broken. Next time I’ll ask for a room across the landing. It was just for one night so it was ok. Espresso machine, tea and water greatly appreciated.

good location, conveniently located near the city center. Nice staff, great breakfast selection. Awesome maintenance status. Would definetely come back.

The hotel is nice enough..nice decor, bed was comfy and friendly staff. ||However the hotel outlines that they do not have a ‘traditional air con system’. This means they set the temperature and you can only adjust slightly. However we found by changing the thermostat it made no difference at all as no air came out of the vents. This meant the room was constantly warm and stuffy with no ventilation. To sort this we had to leave the window open all night. As we were on the street side there is trams running most of the time and also some pubs/nightclub beside the hotel to add to the noise. Then in the early morning you had the joy of listening to delivery vans and road sweepers. Also to note, after we booked we read similar reviews and we contacted the hotel to ask for a quiet room…so don’t rely on their good well as it never worked for us. Don’t waste your money like we did and book somewhere else!

This is my home away from home. Every time I travel to Basel I love staying at Pullman. The staff is extremely helpful. I had another wonderful experience this time around too, especially with Elvina. This trip I had to stay at 7-8 different hotels. She went over and beyond to hold my luggage and bringing it to me to pack/unpack as I moved between the different hotels. I honestly couldn’t have done without her help! Awesome customer service. I highly recommend staying at Pullman.

Of course! Here is a 200-word hotel review in English:My recent stay at your hotel was absolutely exceptional from start to finish. The check-in process was swift and the front desk staff were incredibly warm and welcoming. My room was impeccably clean, modern, and spacious, offering a stunning view. The bed was supremely comfortable with high-quality linens, ensuring a perfect night's sleep.The amenities were top-notch; the WiFi was fast and reliable, and the bathroom was well-stocked with luxurious toiletries. I was particularly impressed with the breakfast buffet, which offered a vast and delicious variety of fresh options to suit all tastes. The entire property is beautifully maintained and has a wonderful, relaxing atmosphere.What truly stood out, however, was the outstanding service. Every staff member I encountered, from housekeeping to the concierge, was courteous, professional, and genuinely attentive. The location is also ideal, with convenient access to local attractions and dining.This stay exceeded all my expectations and provided incredible value. I will undoubtedly choose your hotel again on my next visit and will highly recommend it to all my friends and colleagues. Thank you for a wonderful and memorable experience

Beautiful hotel, but unacceptable reception experience. The property itself is lovely and we slept very well — the rooms and comfort were excellent. Unfortunately, the welcome we received was inappropriate and disappointing. Upon arrival, the receptionist (Jessica) was already not welcoming. Then, when a friend explained he needed to contact his partner for an ID photo and mentioned she was probably asleep, Jessica simply laughed at him and replied in a condescending tone: “Sleeping at this hour? Really?” This mocking comment and attitude were completely unprofessional, especially in a hotel of this standard where guests expect respect and courtesy. A real shame, as the hotel is beautiful and the stay could have been excellent without this behavior at reception.

SO GREAT! We stayed in Basel 2 nights before our river cruise. This hotel was one of the cruise line's preferred hotels. The location is GREAT. Right next to a Coop if you need to buy anything, The bus is just a few feet away. You are walking distance from the Marktplatz and the Events Center. Maurice was so helpful. He gave us coupons for the bus, a bus tour and info on how where to take the bus. The rooms were great. Plenty of space for 2 adults. The bathroom opens with 2 sliding doors. So I hope you are comfortable with your room mate. =) You will need an adapter if you are not from the UK and want to charge your devices. The breakfast buffet was wonderful. Plenty of selection and service was great. Fresh juice, lots of tea selections and yummy coffee. Would definitely recommend this hotel.

I booked this hotel because it got good recommendations and ratings and they had air conditioning. They do not have air conditioning comparable to the United States and my room is warm and I am very uncomfortable. This was extremely misleading and we are very disappointed. The hotel is lovely and the staff is lovely, but the room is a sauna

3.5 Stars. I just realized this hotel was used to be Mercure hotel. Now it's in a new brand, Pullman, which comes with higher price tag. Overall no big complaint. Room is a good size, bed is comfortable and the hotel is not too big which helps to stay rather quite. Pros: Good location. Just a few steps from the tram stop, Clarastrasse. Coop supermarket is next door, which helps you to buy any item. Many restaurants are nearby. Breakfast is good and great espresso machine which makes very good cappuccino and latte Great service. Non-generic toiletries Here are some areas for improvement considering the price and brand. Room coffee offers with instant coffee stick. Nespresso machine should replace this instant coffee. Minibar only offers water for free. Again, all beverages should be free. Gym doesn't have TV or weight. And we have to make a few steps to outside to get to this room.. A bit inconvenient when the weather is cold or wet. No bath-rope available. Rooms facing Clarastrasse is directly looking other offices (so impossible to open the curtain)

The hotel is very new, and the staff was very friendly. There is a parking garage and a tram stop Infront of it. The room has a very cool design and is very well equipped. The bed is double and not two singles together so that's a plus! It was a Very clean, quiet, modern room. Ask for a room at the back! The only downside is that I couldn't work the a/c but wasn't so hot. Plus the breakfast is overpriced and not included :( aw. Other than that, I would come back for sure! Loved it.

This hotel is excellently located, right by numerous tram stops, and we found getting around Basel (and further afield) very straightforward. The staff were all really friendly. We enquired at check-in about the cost to upgrade our room. It was only 20 francs per night, but the only differences would be an espresso machine and bathrobes, so we saved the money. We stayed in room 403. It was clean and large enough, with modern lighting. The bed was a king, but with 2 separate duvets. Unfortunately the bed was really too firm and gave us both sore backs. I also found the 2 doors to the bathroom to be very odd. The weird thing with the doors though was that even though there were 2 bathroom doors, there was only one light switch - so I really have no idea why there was the other door by the bed. There was no light switch when you came in, and you have to put the keycard in a slot for the lights. That's fine, but it turns on all the lights full blast and automatically makes the blind go up - not ideal as our room faced a busy office building. Our room faced the main road and I found it very loud. The noise of the trams and people kept me up, and woke me up numerous times. It also meant we had to sleep with the window closed, which would be fine but the room was really, really warm. There's some eco-friendly system that doesn't let you really change the temperature at all in the room. Our maid wasn't great - we never got new glasses and the bed wasn't made well. But the room didn't seem dirty. Due to the convenient location, the hotel suited us. But while we would definitely return to the lovely Basel, I think we wouldn't return to the Pullman.

I booked this hotel for our event series Princess for one day - even went on sale with the tickets - to learn that despite we had confirmed they sold the rooms to someone else. They did not even check back with us - and no help to relocate or whatsoever. Sorry - it may be a nice hotel - but this is a no go for a business professional.

November 2017 -This hotel was part of a package on our trip. Check it was long but staff nice. Nice lobby. Clean. Good safety precautions. Hall had an unusual odor but room was fine. Nice size room, two single beds nice, clean. Bathtub very high step up and in and a little difficult to step out if older or short. Lighting system different. After 2 days still could not turn off one lamp without turning off all. Take plug adapter. They had cell phone USB plug but no US plug socket. Ate at the restaurant 3 times ( one lunch, two breakfasts) and enjoyed the food each time. Everything in Switzerland is expensive. There is a grocery store next door and cheaper for food/snacks. The tram 6 & 15 is right out front and can get you everywhere.