Pullman Cairns International

Best hotel stay I've had in a long time. The hospitality from management, including Scott Grant and Kathy Lim, was exceptional. All the staff were kind and genuinely willing to help. I travel often for work, and the hotel room was the cleanest and most spacious I have experienced in quite some time. The bed was extremely comfortable, the breakfast was high quality, and the gym was easily the best hotel gym I have used anywhere in the world. New Technogym equipment, plenty of space, cable machines, and a great range of dumbbells. I genuinely cannot recommend this hotel highly enough.

This hotel looks so beautiful and is located so close to the airport and the wharf. The reception staff were welcoming and the rooms have ample space and a luxury feel to it. Came to cairns for the first time with my best friend to celebrate my birthday. This hotel did not disappoint! For me, I love food. My best friend has done culinary arts in NZ and we are serious food critics. I love it when we can customise something from the menu and so we ordered a paste linguine cream based dish with prawns. The first day they made it without hesitation but the second and third day it was a bit impossible to get them to make it again. Nonetheless they did make it and it was something I recommended to be in their menu! The one person who truly welcomed us and made everything possible was Michael (Manager at Coco Restaurant). He made birthday girl feel truly special with his exceptional customer service and gesture. He looked after us SO well! He ensured we got the pasta we loved at all times and I cannot thank him enough for going above and beyond! He is a true asset to this company and we are glad we met him! He is awesome in every way! As for the restaurant, I really hope you consider cream based linguine as part of your menu as it is truly delicious and would cater for people who love cream based pasta! The house keeping were great but there was a night where we had amenities not topped up and the call would never get through to them and would divert to reception. The receptionist Azeem was so kind enough to bring out all amenities to us himself! Could I also request the hotel to consider Chromecast or Smart TV/Netflix options. This is something all seasoned hotels should now consider going forward. Grateful for the laundry facilities and the amazing swimming pool - that was beautiful! Love a hotel with Laundry facilities! Thank you to the people who went above and beyond. We are grateful you made our stay a pleasant one!

I only stayed one night here but it was perfect. Clean, spacious rooms and great amenities. The pool and jacuzzi were amazing to use. The hotel was super accommodating too and offered to let me use the hotel facilities after check-out since my flight was delayed. Would definitely stay here again if visiting Cairns.

Service and rooms are great. Comfortable bed. Quiet room 301. Spacious as advertised as an Accessible room with private balcony. The balcony is like a prison cell. Drab and enclosed on all sides. No breeze no view of anything. Keep the curtains drawn. $20 per night secure parking.

We stayed at the Pullman Cairns for one night while attending an event. Check-in was quick and easy, and the hotel was kind enough to accommodate an early check-in at 1 pm instead of 3 pm, which was much appreciated. Parking was simple and convenient. I visited the in-house Vie Spa during our stay and had a wonderful experience with my therapist, Lexi, she was kind, compassionate, and very professional, making the massage both relaxing and personal. The rooms have been newly renovated and were clean and comfortable. The beds and pillows were great; however, the soundproofing could be improved, we were on level 7 and could hear quite a bit of street noise throughout the night. Breakfast the next morning offered a good selection in a lovely dining area. The only downside was the barista-made coffees (at an extra charge), which were unfortunately quite average and not worth finishing. Overall, a pleasant stay with friendly service and a few small areas for improvement.

Nice location by the wharf, and walking distance to Cairns Central. It is easy to catch ferries to the reef and Fitzroy island from here. But it’s a tiny bit out from the main strip/night life; still central, but a bit more quiet. Which would appeal to a lot of people. I received the complimentary upgrade for my Gold status, but no welcome gift. Which is disappointing, because I always receive a Welcome Gift (gold status) from their sister family friendly hotel, Novotel Cairns. The room is clean and modern. This is a good 4 star hotel. (3 star hotel if you’re comparing it to Asia hotels) I’d highly recommend Crystalbrook Riley for families in the luxury category, or Novotel for families for something more within budget. And if you’re after a true luxury hotel in FNQ, you’d have to travel to Port Douglas to stay at the Sheraton.

First time visiting Cairns. Long flight from Sydney, but we were really excited as it was to celebrate our anniversary. Unfortunately we were greeted by a not so friendly young female who never cracked a smile. After being up from 4.00am that day that's the last thing we needed to encounter. Anyway we enjoyed our getaway overall, room was nice with a good view, the restaurant was lovely with nice staff, breakfast was a nice buffet, but the front staff, 2 in particular, young females, need to work on their attitude towards people. The other girl had a huge staring problem, and would watch and look at me every chance she got. Honestly made me very uncomfortable especially when my partner was taking pictures of me in the lobby. Oh well😁 I actually told the front manager as I felt management needed to know so she could address these issues to these young immature children. The front manager was sincerely apologetic and very helpful and assured us she would have a good talk to them.. I thank her for all her efforts but after this experience I don't feel that we will return back to this hotel which is a shame. We overall had a fantastic time though, laughing and enjoying each other's company as always.

The staff here were very helpful and professional. They noticed little things like skipping over people who were taking long to check in for the buffet breakfast while we had already pre-booked and someone else checked us in ahead of the longer wait in front of us. The breakfast buffet was excellent with incredible bacon. The pool facilities are stunning, although undergoing construction, the parts available to us were great. The room was large and had enough space to store luggage. And the location is so close to all the things that cairns has to offer as well as having shuttles available for extra activities like going to the Great Barrier Reef. Would recommended!

I had a great time staying here for three nights this past week. We never had any problem getting more box, water, or fresh beach towels. Additionally, the breakfast buffet was among the best I've ever had. The location is great as well due to easy access to the Esplanade, Reef Ferry bus terminal, and a wide variety of restaurants.

The location is within walking distance of wherever you may want to go in the area. The view from our room was amazing. Everyone was super friendly (assuming they could understand what we were saying). Everything was clean. The room was spacious functioned well.

We were in Cairns for just a couple of days and needed a place that would give us the basic needs and facilitate transport to and from our destinations. It's also nice if the hotel was close to all the activities we wanted to do. The Pullman is all those things and is strategically positioned close to downtown with a lot of shopping and the Reef Fleet Terminal which is no more than a 10 min walk from the entrance. We actually decided to book with the Pullman based on a recommendation from a relative. The hotel is nice and caters towards older folks who are looking for something a little more posh. However we did see a lot of young families mostly those from out of town. There's a pool and gym upstairs that we never got around to using. The rooms themselves are spacious. Internet was probably the most important thing for us but that was not only difficult to connect to but also really slow. Forget trying to download videos or stream. The Pullman is in close proximity to the mall where you can purchase Cairns books (nature books... books about the city etc). Reef Fleet Terminal is where most boats board for any water related activities. The Night Market is just about a 10 min walk and there are many restaurants along the dock also within walking distance. Checkin and checkout were both easy and straight forward. The staff here were polite, respectful and efficient. I appreciated the stay. Not the most luxurious of hotels I have ever been but pretty good for the area. Would recommend this place and would consider coming back!

The Pullman Cairns International is one of two Pullman hotels in Cairns (the other being the Pullman Reef Casino hotel across the street). I stayed here on two separate nights, just before and just after my 3-day dive trip to the Great Barrier Reef. Location was the key benefit: in the heart of downtown, and only a short walk to the town pier, the esplanade park/lagoon; as well as the shops and restaurants along Esplanade. I never needed a car, nor did I ever take a taxi (except to/from the airport). The hotel was on the pricey side for Cairns, but during my visit the rates in town were down for the beginning of the off season. Considering the great U.S. exchange rate, my wallet didn't take too big a hit. For about UAD 230/night I had a spacious, clean room with small balcony, a gym downstairs, and nice-looking outdoor, pool (though I never used it). On the downside, the hotel felt a little dead and dated, even on the weekend. The pool lacked any food or bar service and was nearly always deserted. The old-fashioned, cavernous lobby was either empty, or partially filled with bus tour groups waiting for their rooms. The bar and restaurant were not very inviting, and yet were often reserved by small, private parties (e.g. ten women in very fancy hats; a small group of local retirees) or filled by the aforementioned bus tour groups. To me, it seemed to be the kind of once-iconic luxury hotel that had fallen out of favor. Wi-fi was also not included in the room price and was fairly steep. Since I was still researching my trip to Sydney, I begrudgingly paid up. All in all, I never ate or drank here once; I just slept here and paid for internet. Despite the excellent location, if making the trip again, I'd probably look around a bit more to see if I could find a place that was trending higher (and had more bang for the buck).

Bed was sooo comfortable. And sheets that created the 'hotel sheets' category... thick, crisp cotton. Modern design room. Grand lobby that makes you wish you needed to wait for someone with a glass of champagne.

This place is now called the 'Pullman'. I was taken here to chill on a Friday night and enjoy the buffet dessert bar. I really liked the atmosphere. Beautiful to look at with the high ceilings and pillars. Of course aircon in steamy Cairns can make any place a bit of heaven. lol We enjoyed our dessert while listening to live music. I could make a habit of being there every Friday night. The dessert bar had lots of tasty treats. Some were not to my taste but still provided an interesting experience and I know what I like and don't like. All desserts were more bit sized and looked pretty classy sitting on your place. Hope to be back one day for the full buffet which looked pretty amazing.

A nicer older property that appears to have recently been updated. Desk staff a bit formal to my liking. Surprised and disappointed the hotel did not have converters to borrow as ones we brought with us quit working. Other than that facility appeared quite nice, and clean Update -- we ate at the breakfast buffet, one of the best we have eaten at in a long time! Huge selection of dishes and a large variety of fruits to choose from Was going to rate as four stars but breakfast added a star!

This review is for the Coco's Restaurant in the Sebel Cairns Hotel. We decided to eat here on the first night in Cairns and did the AYCE Seafood Buffet. They had Fresh Oysters, shrimp, mussels, fish, a pasta dish, chicken, fish n chips, and desserts. It was definitely on the higher priced side because it was Seafood and inside a nice hotel. It was pretty ok. I think it was well worth it if you love all seafood. I enjoyed the shrimp, fish n chips, and a chicken dish with risotto. Also, the dessert bar was pretty decent. For the price though, I probably would have expected more variety.

The entrance to this hotel as an air of 1950's grandeur. High ceilings, French doors and shiny floors. Located opposite the Casino, 10 minutes from the Reef Terminal (where you catch your tour to do the Great Barrier Reef) and near the cafes, restaurants and clubs. My room was on the 15th floor and overlooked the harbour area. The little balcony was great for having a morning coffee and watching the town slowly come to life as well as watching the sun's reflection on the water. Classically styled the room was very comfortable and spacious. The bathroom is a dated but clean and roomy. My only gripe is the lack of free wifi. $25 dollars buys you 24 hours but do let them know how many devices you have so that they can open up the wifi to your smartphone, laptop and tablet (if you have all three). The boardroom is nice and the table is a lovely solid timber. The chairs were comfortable enough for all day meetings and our room had its own w/c. The polycom was a little rubbish and we ended up using an iPhone for the teleconference sections. But the staff were professional and friendly and were more than happy to oblige us with our latte, flat white and long mach orders. The pool is very resort style with wait service so you can lounge around and have your cocktails brought to you. I don't know if I could afford to stay here on my own but if I could I most certainly would as it is a very comfortable hotel in a great location.

Overall a good experience here. I stayed for work and admittedly wasn't around the hotel all that much. The staff were excellent and welcoming ion arrival and tried to get me checked in eRly but were fully booked so didn't mange too. As I am a member of Accor I decided to take advantage of my free welcome drinks and waited a little while in the bar. The lobby is huge and quite decadent. Albeit a little dated. Saying this though it still was nice. The only issue I had was large bus groups in at the same time and when checking in I had to wait almost 10 minutes in a queue for the elevator to get to my room. This did annoy me as I only had a 30 minute break from work. The location is excellent and majority of Cairns central in walking distance. I was at the convention centre which was an easy 5 minute stroll away. The room was fine and larger than expected. The room was clean and bright with block out curtains. The bathroom was large and shower excellent. The bathroom was a little dark but I find most hotel ones are. The breakfast buffet was sufficient and food was usual hotel buffet breakfast. Again the staff were fine and friendly. The coffee on the other hand I would miss - maybe just the barista!? Would recommend this hotel and would stay again.

This was advertised as a 5 star hotel. It is a 3 star at best, maybe 3.5 star. Good location and professional staff, free wifi. Cons-dated, not updated, stains, old uncomfortable bed, old tv-sufficient but very dated For the prices they charge they need to invest in a remodel. Very poor value.

Great location in the quiet town of Carins. This place is in a great spot for heading out on the barrier reef since you can walk to the boats in the dock. You have walking distance to everything and only a 10 minute drive from the airport. Grocery store is a block away and the Casino is right next door. If you are not up for gambling or snorkling the reef, you can chill out in their fancy pool area which provides you with both jacuzzi and regular pools. If you need to stay in shape, you can also visit their gym in between your tanning sessions. Its a great atmosphere within this hotel and the lobby sets a great standard when entering. Cant complain about service or anything else, this place is a great hotel without any exceptions.

This could easily be a 5 star hotel if the ownership reinvested some money into it and cleaned it up a tad. While the lobby is beautiful, and the location is perfect, most of the exterior is in bad need of a pressure washing/fresh paint and the pool area has been somewhat neglected. What could be a beautiful resort pool area has been all but abandoned by the hotel with essentially no services and showing signs of peeling paint and rust. The elevators even had peeling wallpaper and one had a malfunctioning card reader and broken floor display. The room we had on an upper "premium" floor was very nice, with a great view and well appointed. While it isn't right on the bay, it was high enough to see pretty well over the adjacent buildings. Over the few days that we stayed here I kept thinking to myself what a shame the hotel doesn't clean itself up some. It has such great potential and I believe it must have been a real gem several years ago, but management is really letting the place slip.

Stayed here for 2 weeks in May. We would have left but were unable to find room availability for our length of stay. ELEVATOR RENOVATION UNDERWAY at this VERY FULL hotel resulted in excruciatingly long waits for elevator service. Stairwells are not an option as doors to individual floors are locked. Exit at street level only. Luke warm to cold food at VERY CROWDED breakfast buffet. Very slow WI FI ( less than 1 mbps) Rooms are not cleaned very well, and somewhat noisy. However, Very friendly staff and a nice pool.

Beautiful hotel, nice rooms, check-in process was smooth. Their website sucks for information - its next to impossible to find cost of parking options (valet is currently $22 / 24hrs) or wifi (was complimentary but spotty in-room when we visited). Great location, near the boardwalk and port to take tours to Green Island, and centrally located with lots of restaurant options with generally reasonable prices, especially in US $. Would stay again.

We stayed here for five nights on our recent trip to Cairns and we loved it. The room was lovely and spacious with a lovely balcony overlooking the city and harbour. Our only gripes with the room was the fact that the bed was on castors and rolled every time you leant on it, and the shower was over the bath. The hotel itself was gorgeous. The lobby and stairwell were beautiful! The staff were generally really good, but a couple were a bit incompetent, not understanding some basic English and drink names, which is a problem if you are working the bar! The had the full buffet in Coco's restaurant, and I would say it is worth the money. A lot of nice seafood on the cold side, and quite good range of meat and veg dishes on the hot side. The dessert buffet was excellent and I ate way too much. The selection was such that there is something for most everyone. I would definitely come back to the Pullmans next time I am in Cairns!

We decided to end our wonderful day with a very posh and quite pricey high tea. We were seated in the very comfy red chairs and awaited our tasty treats. 3 tiers of delectable little treats. The crowning glory should have been the big fat scones with jam and cream and it would have been except one thing........MOCK CREAM ! Is whipping up fresh cream really that difficult ? Nice hotel shame about the cream .