Pullman Istanbul Hotel & Convention Center

My recent stay from July 10-12, 2025, had its ups and downs. On the positive side, the hotel staff were consistently helpful and respectful, which I truly appreciated. The hotel was also very clean, and the food, while limited in variety, was clean and well-prepared. However, a major drawback was the swimming pool. A large section was constantly used for kindergarten swimming lessons, leaving very little space for other guests. What was more frustrating was that guests were required to buy swimming caps, but this rule didn't apply to the children or their instructor. I raised these concerns with both reception and the manager but received no follow-up or indication my feedback was taken seriously, which was truly disappointing. Additionally, the hotel's location is inconvenient, situated in the middle of a freeway and an hour from Istanbul Airport. The hotel's taxi service was also overpriced. While my stay was generally acceptable, the issues with the pool and the lack of response from management, combined with the location and taxi pricing, negatively impacted my overall experience.

We stayed at the presidential suite on our visit & I must say it was fabulous. |Amazed by the level of security at the reception which is most often not seen in many places. |Room was spacious & clean, service was excellent. Breakfast was amazing and had a huge spread. |I would like to appreciate these people for their great customer service skills and pleasing personalities. ||Dennis who did the room so well & was courteous. |Daria at the Turkish Hamam massage. Very kind pleasing personality with a beautiful Smile. |Abdulsamet who assisted us at the coffee bar downstairs as well as at room service .

Idk, stayed here through Turkish Airlines' Stopover program and overall it was a let down. The Wifi was down the whole time and I had to get a travel package through my Verizon carrier which took me atleast 30 mins. The hotel is really far away from everything else too, so you are out of luck if you like being a local and walking around unless you get an Uber. I think the most disappointing part during my stay was the food that was given to us for free as a voucher but everything about the dinner was just really bad. I really hope they see this message and they improve their food because I am sure it wasn't only me. The room was nice and and the check-in process even though it took time, was pretty smooth. I guess I can't really complain since it was a complementary stay but just my thoughts.

I was genuinely looking forward to my stay at Pullman Istanbul, and it must be said: the lobby certainly makes a strong first impression. It’s modern, stylish, and gives the feel of a high-end hotel experience… but unfortunately, that feeling stops the moment you leave the public spaces. The room itself left a lot to be desired. It was surprisingly bare, with very little in the way of comfort or thoughtful design. The water pressure in the bathroom was weak, especially for hot water, and the layout seemed incomplete, like they wanted to give you more than just a toilet but then got lazy. It definitely does not feel and exude five stars, so don’t fall for the rating! The air conditioning was also poor, which made the room stuffy and uncomfortable throughout the night, you change the temp then change again after half an hour, they couldn’t even splurge on ambient room temperature sensors? And what a doozy of a breakfast, I really wish I could’ve taken photos to show just how disappointing it was. Best believe I am NOT coming back and anyone who cares about hotel breakfasts should heed my call. There was certainly a wide spread, not really, no real variety. Ten kinds of of bread, but only one hot meat option: a spiced sausage that won’t suit every palate. The scrambled eggs were too runny, the mushrooms were more like soft mush, and there were barely any cheese options to speak of. Juice came from machines and are so sugary you might as well drink soda at 6:30 AM. Other than that, only water, tea, and coffee were available. The restaurant itself is dark and didn’t feel like a welcoming place to start the day. It lacked warmth, charm, or anything that might make you want to linger a little longer with your meal. Overall, it’s a hotel with a beautiful shell, but not much beneath the surface. I expected more, especially given the brand and the star rating.

I just stayed at the Pullman Istanbul Hotel & Convention Center, and my experience was very satisfying. Here are some points I liked: - Comfortable Rooms: The rooms are spacious and clean, equipped with modern facilities that made me feel at home. - Friendly Staff: The hotel staff is very friendly and professional. Especially Ms. Bushra, who provided outstanding service during breakfast. - Delicious Breakfast: The breakfast offers a variety of delicious and high-quality food options. - Strategic Location: Although it's not in the city center, access to the airport is very easy, making it suitable for business trips. Overall, Pullman Istanbul is a great choice for accommodation. I will definitely return! P.S. I forgot to take a photo

Dear Pullman Istanbul Airport and Convention Center Hotel Team, I hope this message finds you well. I am writing to confirm my upcoming reservation at your hotel from July 16 to July 19, 2025, made through the Almosafer app, under the hotel booking reference number 9429ZGF502. I kindly request to select the specific room that I initially booked, as per the details provided in my reservation. I would appreciate it if you could ensure that my preferences are noted and that the assigned room aligns with my original booking. Thank you in advance for your attention to this matter. I am looking forward to my stay at your esteemed hotel. Best regards, Awad Alqahtani

Rooms are spacious, but that’s the only positive I can mention. The air conditioning in the room was non-functional — it was turned off completely, and the hotel refused to switch it on. Only heating was available, and our room stayed at an unbearable 29°C throughout our stay. We complained to both reception and management, but their only solution was to bring us a small fan — hardly helpful in a room with no proper ventilation or cool air. It was extremely uncomfortable and unhealthy. Another big issue: beverages during lunch and dinner are not included in the buffet. You only get water. If you manage to find a waiter and ask for tea, you’re told it’s extra — even for a basic Turkish tea. And don’t expect refills either — each cup is charged separately, which is unheard of in most places in Turkey where refills are usually free. Breakfast was decent, but lunch and dinner buffets were underwhelming — small selection and very average quality. Definitely not what you’d expect from a hotel that claims to be 5-star. Also, no soap in the rooms — only a generic shower gel. No bathrobe either. Overall, this hotel does not meet the standards of a proper 5-star experience. Would not recommend.

We stayed at the presidential suite on our visit & I must say it was fabulous. Amazed by the level of security at the reception which is most often not seen in many places. Room was spacious & clean, service was excellent. Breakfast was amazing and had a huge spread. I would like to appreciate these people for their great customer service skills and pleasing personalities. Dennis who did the room so well & was courteous. Daria at the Turkish Hamam massage. Very kind pleasing personality with a beautiful Smile. Abdulsamet who was kind & assisted us at the coffee bar downstairs as well as at room service .

My husband had a business trip to attend the convention here, so I joined his trip and stayed here. When we checked in my husband used Amex Platinum Card and he was asked "PIN code" (no PIN code for it), so used another credit card and same thing happened. The receptionist checked in for us(because when he booked the hotel room it accepted and the convention was hold this hotel, so they trust us) and told my husband to call and talk Amex customer service person. We got our room and my talked to the Amex person who told my husband "no tap, no tip, use the scan". So my husband went back to the front desk and told them what he talked with Amex person, then tried to use Amex card but didn't work. They swapped another credit card scanner, but still didn't work. Finally, another card worked, so we made it but hard work. Our room was good size for us but, sink drain was super slow, and we told about it, didn't fixed until we checked out, and room TV didn't work (we heard same complain from the people who attended the convention) and reported but it finally worked in the morning we left. Our hotel room booking plan was included executive lounge plan, we enjoyed cocktail time with some Turkish Pupus and some Turkish sweets. Breakfast was buffet, many selection of Turkish meals. Not everybody could speak English (except receptionist) but their service was common.

Turkish airlines put us in this hotel when we were on layover for the night. It was a great hotel. Large spacious rooms, extremely clean, the AC worked, complimentary shampoos, toothbrushes, toilet kits, and more. It was very clean and beautiful. The restaurant inside was also pretty good although overpriced. However, the mall is close if you want to get a taxi and get out for a bit. The subway is also close for that reason. Highly recommended!

Such a beautiful, modern hotel. Such a lovely ambiance with huge rooms and clean and modern furniture. The interior can be a bit dark at night but gives a nice ominous feel. There is a lovely art gallery with works that one can buy. The views of the city are great. Breakfast is delicious as well. Hotel is a bit pricey but it's close to the airport-which is very convenient.

Nice, modern, and delicious breakfast. I have over 12 hours flight layover in Istanbul and I qualify for a free hotel and here was where the turkish airline choose foe me and the rest of the people were there. Large room and pretty modern bathroom. Indoor pool on the second floor. Free dinner and breakfast buffet. You can't ask for more. Between 30-35 minutes from Istanbul airport.