Pullman Istanbul Hotel & Convention Center

Due to a flight delay, we were accommodated overnight at Pullman. The experience truly exceeded our expectations. I was genuinely impressed by their highly professional way of working. The check-in process took less than three minutes and was handled smoothly and efficiently. The food was excellent and far better than expected. The room was beautiful, modern, and felt brand new. The staff worked with great efficiency, precision, and a strong service mindset. It was an experience that genuinely surprised and impressed me.

I am currently at this hotel for my second stay, and it is still just as pleasant to come here. The lobby is very beautiful, with a lovely height perspective. The welcome is always professional; the receptionists are courteous, smiling, and attentive. I had a special request to which the staff did everything possible to respond favorably (thank you again). The service in the lobby is perfect, whether at Starbucks, the bar, or the small souvenir and candy shop. I was even served after the shop had closed, as they wanted to be as helpful as possible, which I greatly appreciated. I called room service to have my meal delivered, and everything was done to the letter and delivered at the requested time! As for the room, it is very well maintained; the cleaning service comes every day. I even witnessed a ceremony where the housekeeping staff was honored, and their manager served them drinks and cakes, which I thought was very nice of them. The mattress is particularly comfortable, and the pillows are very pleasant. I have stayed in many hotels, sometimes even luxurious ones in different countries, and I haven’t always found this level of comfort. For breakfast, in addition to a very warm welcome (thanks to Julia for her customer-oriented kindness), there is a variety of choices to enjoy a good meal. I highly recommend this hotel!

This was my first time staying in Istanbul, and unfortunately this hotel was disappointing. When I entered the room, there was a strong smell of cigarette smoke. The shower had visible hair, dust, and dirt in the corners, and several tiles were chipped and unclean. The shower head was broken and sprayed water everywhere. The lighting fixtures made unusual clanging noises. There were sticky stains on the nightstands, the mirror appeared unclean, and there were holes in the walls. The door handle was loose and did not properly secure the door. The lobby and general service were acceptable,however Staff interactions felt rushed at times. I did not have the opportunity to visit the spa area. However, the housekeeping standards did not meet expectationsI am sharing this so future guests are aware before booking.

I am very disappointed with my experience at this hotel, especially with the spa department. Throughout my entire stay, I experienced consistently rude and unprofessional behavior. On several occasions, three receptionists at the spa were simply looking at their phones, showing no interest in guests. There was no welcome, no explanation of the rules, and no information about the facilities available. In the hospitality and tourism industry, this should be basic knowledge. After three days, I finally encountered another staff member whose behavior was completely unacceptable and, in my opinion, not suitable for working in tourism at all. To make matters worse, the steam sauna and the jacuzzi were very disappointing and poorly maintained. If I had known the actual condition and quality of the spa facilities in advance, I would never have paid for my stay at this hotel. I want to be fair: I cannot complain about the hotel breakfast (although I personally only had soup due to a surgery I underwent during my stay). The cleaning staff were good and professional. However, the spa — which should be a place for relaxation — was the exact opposite. The lack of proper staff, combined with extremely unfriendly attitudes, made guests feel angry, disappointed, and sad instead of relaxed. This was not only my experience. I heard the same complaints from many other guests I spoke with in the sauna and the gym. Unfortunately, because of the spa experience, I cannot recommend this hotel.

The hotel is elegant and upscale, with a very spacious lobby and excellent service. The breakfast buffet is also great, offering a wide variety of choices and drinks. The bed is large and very comfortable, and the bathroom is surprisingly spacious with excellent hot water.

An Unforgettable Experience at Pullman Istanbul My stay at Pullman Istanbul was truly outstanding from beginning to end. Even before my arrival, I received excellent service. From the moment I made the booking, the team handled everything with great care, and by the day before my arrival, all arrangements were perfectly prepared. A special appreciation to Mr. Ali Fouat Soyer, who ensured that my family and I had the best possible experience. Thanks to him, both of our rooms were upgraded to beautiful Suite rooms, which made us incredibly happy. Each room also came with an extra bed, which was perfect for my family’s comfort. The rooms were exceptionally spacious, the beds were extremely comfortable, and my children absolutely loved the jacuzzi inside the room. It added a wonderful touch of luxury to our stay. In addition to the delicious breakfast, we also enjoyed access to the Executive Lounge, complimentary dinner, and a welcome drink upon arrival. These thoughtful gestures made our experience even more memorable. The hotel’s location is strategic—close to Istanbul’s business district, reasonably near the airport, and conveniently located for exploring attractions on the European side of Istanbul. This hotel truly values its guests, especially loyalty members. I am genuinely happy with my stay, and I will definitely return in the future.

The room was dirty upon arrival, hair was all over bathroom sink and toilet was dirty. Hotel staff is extremely rude and standoffish. Asking for any kind of help or recommendations proved difficult. Not sure why they are all so miserable and angry at the front desk. The breakfast is really not good either… everything is cold from the eggs to the sausage, serving tongs were sticky.. very small selection of good options. Came here for hair transplant at the clinic attached and would never want to stay at this hotel otherwise.

We had the pleasure of being assisted by Ali, the Manager at Pullman Istanbul Hotel & Convention Center, and I cannot praise him enough for the outstanding service he provided. From the very beginning, Ali was calm, attentive, and incredibly polite. He went above and beyond to make sure every detail of our stay was taken care of, and his professionalism truly stood out. What impressed us most was the way he handled everything with such grace and patience. Nothing ever felt like too much trouble, and he made us feel genuinely valued as guests. Thanks to his efforts, our stay was not only comfortable but also memorable. Ali is a true credit to the Pullman team, and his exceptional service turned a good trip into a great one. We are grateful for his help and would absolutely recommend this hotel, especially because of the excellent staff like Ali.

My husband had a business trip to attend the convention here, so I joined his trip and stayed here. When we checked in my husband used Amex Platinum Card and he was asked "PIN code" (no PIN code for it), so used another credit card and same thing happened. The receptionist checked in for us(because when he booked the hotel room it accepted and the convention was hold this hotel, so they trust us) and told my husband to call and talk Amex customer service person. We got our room and my talked to the Amex person who told my husband "no tap, no tip, use the scan". So my husband went back to the front desk and told them what he talked with Amex person, then tried to use Amex card but didn't work. They swapped another credit card scanner, but still didn't work. Finally, another card worked, so we made it but hard work. Our room was good size for us but, sink drain was super slow, and we told about it, didn't fixed until we checked out, and room TV didn't work (we heard same complain from the people who attended the convention) and reported but it finally worked in the morning we left. Our hotel room booking plan was included executive lounge plan, we enjoyed cocktail time with some Turkish Pupus and some Turkish sweets. Breakfast was buffet, many selection of Turkish meals. Not everybody could speak English (except receptionist) but their service was common.

Turkish airlines put us in this hotel when we were on layover for the night. It was a great hotel. Large spacious rooms, extremely clean, the AC worked, complimentary shampoos, toothbrushes, toilet kits, and more. It was very clean and beautiful. The restaurant inside was also pretty good although overpriced. However, the mall is close if you want to get a taxi and get out for a bit. The subway is also close for that reason. Highly recommended!

Such a beautiful, modern hotel. Such a lovely ambiance with huge rooms and clean and modern furniture. The interior can be a bit dark at night but gives a nice ominous feel. There is a lovely art gallery with works that one can buy. The views of the city are great. Breakfast is delicious as well. Hotel is a bit pricey but it's close to the airport-which is very convenient.

Nice, modern, and delicious breakfast. I have over 12 hours flight layover in Istanbul and I qualify for a free hotel and here was where the turkish airline choose foe me and the rest of the people were there. Large room and pretty modern bathroom. Indoor pool on the second floor. Free dinner and breakfast buffet. You can't ask for more. Between 30-35 minutes from Istanbul airport.