Pullman Kuala Lumpur City Centre - Hotel & Residences

I recently stayed at the Pullman Kuala Lumpur and was truly impressed by the overall quality of the service. From the moment I arrived, the staff were warm, attentive, and genuinely committed to making my stay comfortable. Check-in was smooth and efficient, and I was pleasantly surprised by how accommodating the team was with my requests. The room was modern, spacious, and spotless, with thoughtful amenities that made it easy to relax after a long day. The bed was incredibly comfortable, and the view from the window added a nice touch to the experience. Housekeeping did a fantastic job throughout my stay, ensuring everything was well-kept and refreshed daily. Breakfast was another highlight. The buffet offered a wide selection of both local and international dishes, all fresh and flavorful. The staff at the restaurant were equally friendly and quick to assist. What stood out most was the hotel’s attention to detail and the genuine hospitality shown by everyone—from the front desk to the concierge and dining staff. It truly made me feel welcome and well taken care of. Overall, Pullman Kuala Lumpur delivers an exceptional blend of comfort, quality, and service. I would highly recommend it to anyone looking for a pleasant and memorable stay in the city.

Fantastic location! It's just 5-7mins walk to Pavilion mall & other attractions. Clean & cozy room! Breakfast buffet spread was awesome! Staff was helpful & friendly, from the doorman to concierge! Kudos to the efficient team from the Sedap restaurant who are all smiles & friendly to the guests. Highly recommended!

Stayed 4 nights with my husband in a club floor king room. The reason why I rated the room 3 stars is because the curtains and the couch were stained and the work table had food spots on the sides that I had to clean off myself. In terms of service, it was hit and miss. The service was generally good, although a male staff at the lounge was so busy on his phone then fully attending to guest at breakfast. Staff who stood out include Adam and esp Theresa at the club lounge. I had met her at another hotel 3 years ago and recognised her straight away. This is testament to the great personal service she always provides. Some egs.. she got her staff to prepare an ice pack my injured leg, delivered my ear buds i left at the lounge, and found a clinic for me to get my leg attended to. Didn't visit the pool as it was full of family guests from the service apartments. Overall a pleasant stay. Location is perfect as it is close to Pavillion Mall yet away from the mad road traffic.

I recently stayed at Pullman Kuala Lumpur and I couldn’t be happier with my experience. I celebrated my 33rd birthday during my stay, and the team made it incredibly special. The service was warm and attentive, the room was comfortable and modern, and the overall ambiance of the hotel was perfect for a relaxing getaway. What truly touched me was the lovely birthday cake they sent to my room, such a thoughtful gesture that made my day even more memorable. Every moment felt effortless and welcoming. Highly recommended for anyone looking for great service, comfort, and a hotel that genuinely cares about its guests. I’d definitely stay here again! 🎂✨

I had a wonderful stay at this hotel located right in the heart of the city. The staff were polite, attentive, and genuinely helpful throughout my visit. The buffet breakfast was delightful , a special mention to Chef Asraf and Chef Wong who went out of their way to prepare fresh vegetarian sushi for me when the platter only had non-veg options. Their thoughtfulness made the meal extra special. Mus also served us tea exactly to our taste, adding ginger just the way we like it. Such personalized care and warm hospitality created truly lovely memories. Highly recommend this hotel for anyone looking for comfort, great food, and exceptional service.

EXCEPTIONAL! Definitely will recommend to friends. Smooth from the start. Great service and extra warm hospitality from Teresa from executive lounge and teams. Top notch. She has YES and CAN DO mentality which is perfect for hospitality business. Extra effort in helping us. Food is nice. Location: near to mall, hospital. They have seasonal durian stall, so we can have durian just in front of the hotel.😄

Our stay at Pullman Kuala Lumpur City Centre Hotel & Residences was absolutely incredible. From the moment we walked in, the staff made us feel so welcome and well cared for. They were always happy to assist with any request, and as Accor Platinum members, we were checked in at the Executive Lounge on Level 4. The Prestige Room was beautifully designed and extremely comfortable, with thoughtful details throughout. The highlight for me was the amazing made-to-order breakfast at the Executive Lounge. The evening service from 17:30 to 19:30 was equally impressive, featuring a selection of handmade signature canapés, speciality coffee and tea, and an excellent range of premium wines, craft beers, and cocktails. A big thank you to all the caring and wonderful staff—especially the lovely Jayzle and Teressa—who made our stay truly memorable. We will definitely be back for another stay soon!

Amazing!!! Our stay has been so pleasant. This is our third time staying at this hotel as a family, and it never disappoints. We are visiting from Australia and brought our four kids with us. We booked a double room, which was comfortable and spacious for our family. Our kids absolutely love the swimming pool, and the gym is always clean and well maintained. The breakfast area is spacious, and the food is delicious with plenty of variety. The staff are incredibly friendly and accommodating. A special mention to Wan Mustafa and Isa, who have been absolutely delightful and made our stay even better. Highly recommend this hotel for families!

This is clearly the best hotel that is close to everything you need. 1. Staff: very friendly, brings you 2 glass-bottles of water every day of your stay. 2. Room: very spacious, clean, comes with coffee and tea maker, full bar and all grooming supplies are already provided including toothbrush and toothpaste, which most hotels do not provide. Basically you just need to bring yourself and everything is provided for you here. 3. Food: this needs its own channel, let alone a separate note. Amazing! Breakfast is better than most place's dinner buffet. Last Vegas dinner buffet is put to shame if you eat here for breakfast let alone dinner. They have literally everything... master chefs making on demand noodles, Japanese ramen, Indian curry, egg station can make your eggs in every fashion you want.. their dessert area (not a table) is huge and oh boy, you will gain so much weight here for their amazingness. 4. Ultra close and walking distance to the best shopping malls and cultural centers. 5. Durian shop right outside if you want to try something local and unique! Everything was perfect here and highly recommend this place to everyone!

This is just a high-quality hotel. On just about every level, they are doing it right. The bed is excellent, the shower pressure is adjustable and runs the gamut from dribble to monsoon (something for everyone). The staff is friendly and accommodating, and the concierge is actually helpful. The location is pretty central; there's a gigantic mall (the Pavilion) across the street, Bukit Bintang is a short walk away, and there's a ridiculously tasty chicken shawarma shop called Al Siddiq along the way. Go there. Plus, they don't allow durian, which means you know this joint is classy. All that aside, I want to talk about the breakfast buffet. Kuala Lumpur is in Malaysia (obviously), so it has that common mix of Indian, Chinese, and Malay. Plus, it's a decently cosmopolitan city, so they get a solid amount of Europeans, Japanese, and even a few dim but still devastatingly good-looking Americans. I'm telling you all this because judging by their breakfast buffet, the Pullman Hotel feels like they have to cater to EVERYONE. There is so much food here. I'm talking congee with a dozen condiment options, dim sum samplers, dhaal, vadai, poha, shrimp vermicelli, nasi goreng kampung, nasi lemak, sambal sotung, and ayam tumis (I know what some of those words mean). They've got beef bacon and beef sausage (no pork in this majority Muslim city), an omelette station, yogurt, cereal, fresh fruit, miso soup, tofu, Japanese rice, a juicing station, and a full salad bar. There's sliced meats and cheeses, a full selection of pastries, and a pancake station with kaya toast AND French toast. It's really an impressive and somewhat worrisome (if any of it goes to waste) amount of food, and most of it is actually pretty good. If you can't find something to eat here for breakfast, you don't like food. Anyway, I'd stay here again.

MRT from KL Sentral via muzium Negara stop. Then 10 min walk through Bukit Bintang. Refurbished rooms. Large bed. Cold fresh water pool. Pool bar serves great drinks. Pavilion Shopping center close by. Plenty of restaurants around. We had the shawarmas from Bukit Bintang for dinner. Nicely balanced buffet breakfast at Sedap restaurant in the lobby. Spacious gym with free water. We went to the cigar bar but limited choice. Lovely looking Chinese restaurant good for fine dining.

Prince Hotel is a 4*(+) hotel located in the heart of Kuala Lumpur, just opposite of Pavillion. It's strategic location had made it popular among tourist as well as corporate. Walking distance to Pavillion and the Golden Triangle - just too convenient!! I'm familiar with this hotel since I work closely with them a while back and I was fortunate enough to be given chance to tour around and experience their service. A friend of mine, who deals with corporate training constantly choose this hotel to have the training conducted here. They offer good range of half day or full day meeting packages as well as attractive corporate rates for room bookings. This hotel offers other similar facilities as other hotels such as free wifi (limited to different floors), swimming pool, spa, convention rooms, meeting rooms, cafes, restaurants and etc. So what makes it so unique? They have just extended the number of rooms so as of this year - more deluxe room categories will be available in the market! So don't worry as the hotel will not run out of rooms for you and your family to stay!

Great location and value - literally across the Pavilion Shopping Center and close to Bukit Bintang and KLCC. The rooms appear to be recently renovated and they were spacious compared to some of the other hotels in the area. I also loved that the basics were all solid - comfortable bed, strong water pressure, room thermostat that worked well, and fast wifi (at least in the room). Even the USB ports for charging all worked very well. However, there were a few annoying slips which took away from the overall experience. The lobby is under renovation so you check in and out in a small room, which is warm, uncomfortable, and has really awful wifi (made getting an Uber very difficult). Also, because of the renovation, it was a bit confusing to find the elevators, and when I found them, I took the wrong ones, as I ended up in the residences. I wished that someone told me about that when checking in. Within the room, I didn't feel that it was cleaned very well with hair in the bathroom and quite a few dust bunnies and paper bits, etc on the carpet. After a workout, I realized that I had no shampoo (2 conditioners instead). The gym was spacious but disappointing in that they had very few machines and they were older (no individual TVs either). So overall, while the Pullman gets most of the things right, there are a few areas for improvement. But the issue with the lobby and getting lost will hopefully be corrected once the renovation is complete.

The few times I had events or a stay in Prince Hotel, it has always given me a pleasant experience. The fact that it's right opposite Pavilion does make this place a prime area to stay in. The room is luxurious, the complimentary breakfast buffet is good and the banquet hall is large and spacious without any pillars in sight. Staffs are also very courteous and helpful. All this just helps with the overall great experience I have. Definitely a great place to stay if you're looking to not spend as much as Marriot counterpart.

Prince hotel has a strategic location, situated at the heart of Kuala Lumpur's Golden Triangle, opposite the Pavilion shopping mall. If you read the comments and reviews you will know that it used to be a 3 to 4 star hotel with below average services, yet it has been refurbished and upgraded into a 5* hotel that not only provides hotel rooms and suites, but also offers luxury service apartments to expand its target markets. Its lobby looks grand with a giant crystal chandelier with irregular shape hanging at the ceiling. You can see some traditional Chinese elements in its design by looking at the ceramic potteries and porcelains of its decorations. You can also find wooden element implanted in lots of furnitures and fittings, in both rooms and the lobby. The guest rooms are spacious, normally decorated with artistic abstract paintings and dimmed yellowish lighting. Some rooms also have a pot of plant which I think is good to make a guest feel more comfortable in a strange environment. Prince hotel offers wide category of rooms, a deluxe room with breakfast usually priced around RM 400+ per night, while its residence with a 2 bedroom apartment plus breakfasts charged about RM 800. The prince suite is the highest category of rooms in this hotel which rated about RM 8000 per night. All prices have not counted taxes yet. The Chinese restaurant here "Tai Zi Heen" is also quite famous in town for dim sum buffet. The rooms and foods usually have early bird discounts for around 10% of total price, you can also get cheaper rate for government organizations and business corporations. WiFi service is free here but you will need a passcode to login. Overall the rooms and services are great, but still have improvement to be done.