Nadea H.
Google
We had a pleasant stay at Pullman Kuching overall. We booked a family room for 3 adults and 2 kids, and the experience was comfortable and enjoyable from the start.
The check in process was handled very professionally and warmly by Ms. Claudia and Ms. Adryanna. Both were friendly, attentive, and went the extra mile by recommending a few great local food spots and nearby attractions. Their hospitality truly gave a great first impression. I also appreciated the late checkout that was granted upon our departure, which made our stay even more convenient.
The hotel itself has a nice atmosphere, with a spacious lobby and an impressive overall design. However, the room deco and layout appear a little dated and tired, a refurbishment or refresh would definitely enhance the experience. It would also be great if the rooms were upgraded with smart TVs so guests could log in to streaming services like Netflix.
As for dining, the food options were quite limited since only one restaurant is currently open for breakfast, lunch, and dinner likely due to ongoing renovations. Hopefully, once all outlets are reopened, there will be more variety to enjoy.
Despite a few minor areas for improvement, our overall stay was comfortable and pleasant. The service, location, and hospitality made a positive impression, and we would certainly consider returning once the renovations are complete.