Pullman Reef Hotel Casino

We absolutely loved our stay at the Pullman Reef Casino Hotel. Our room was large, spotless and the bed was incredibly comfortable. The staff were friendly, helpful and made everything easy. Breakfast was delicious and the unexpected extras - casino chips, free drinks and Keno tickets - were such a thoughtful touch. We only stayed one night but were so impressed. We’ll definitely be back and will be recommending the hotel to friends visiting Cairns!

We recently held our Christmas party at Cairns Reef Casino, hosting over 220 people in the Urchins Function Room upstairs, and I honestly couldn’t fault the experience. From the very beginning, Agata was an absolute pleasure to work with. She made the planning process easy, stress-free, and enjoyable, always being responsive, organised, and incredibly helpful. On the night, everything ran seamlessly and it really showed. So many of our team commented that this was the best Christmas party venue we’ve had to date. The food was exceptional and far exceeded our expectations. It was beautifully presented and absolutely delicious, with fantastic feedback from our staff. Please pass on a huge thank you to the chef and catering team. It was a real highlight of the evening. The service throughout the night was equally impressive. The staff were warm, attentive, and genuinely went above and beyond to make sure everyone was looked after. Any requests or issues were handled quickly and professionally, which allowed everyone to relax and enjoy the night. Thank you to Agata and the entire Cairns Reef Casino team for creating such a memorable event. We wouldn’t hesitate to recommend this venue and look forward to working with you again in the future. All the best, Pacific Toyota

We loved this hotel. It is showing its age but everything about was great. Close to the waterfront. Staff was exceptional. Room was HUGE! Had a great beach feel. Hotel has an extensive list of toiletries that are complimentary which we needed since our luggage was left behind in Queenstown.

Well, it was so nice to be staying in a fabulous hotel, knowing that every day you could return to somewhere with a beautiful room and amenities. Where every member of the staff always had a smile and would go out of their way to help you. We stayed for seven nights and it was a good base for being in Cairns. So close to everything. Visited the pool nice to swim in and relax by. Breakfast each day was very good with plenty of variety as well as the size. Did not visit the gym or sauna but looked good. Liked the way if you forgo the ladies cleaning the room when it wasn't necessary, and you were reimbursed when paying the bill. It is worth dining in the Tamarind restaurant which is attached. The warm welcome you when you arrive is just as nice when you leave. Absolutely great staff and accommodation. We are certain that we will return.

I finally had a chance to write my review about our experience. We stayed there last Christmas for six nights. The hotel was amazing in terms of its location; it is very close to the marina where the tours set out, and there are great restaurants on the way, such as Ollie’s Italian. However, there were several things that made me uncomfortable during our stay: the breakfast, the so-called complimentary items they offer (!), and the TVs in the rooms. The breakfast was an à la carte service offered by the Merchant Café, which is located between the hotel and the casino on the ground floor. The options were very limited—only 11 items (you can check the photos). Although the food was tasty, the dishes were very basic and quite similar to one another. When I ordered more food, the staff responded with comments like, “Are you sure you can finish it?” I completely understand their zero-waste policy; however, their attitude was shocking and very rude. When I asked for a half portion or a mixed plate, they were not helpful at all in customising the order on the very first day. The small café did not meet my expectations for a so-called five-star hotel. I think the manager should visit other brunch cafés and compare what they offer. If we had stayed for just a couple of days, it might have been okay, but for six days, the options were extremely disappointing. They should offer pastries such as croissants or cookies, as well as pancakes, etc. The menu is also not attractive for kids. There was a couple staying with children, and the kids were asking for cereal and chocolate, which of course were not on the menu. Another issue was that the rooms are old. You cannot connect your Netflix account to the TVs, and overall, the rooms need to be modernised as they feel a bit outdated. The last issue is that although they offer items such as mouthwash, cotton swabs, or complimentary water, you need to call reception to request them. Why aren’t these items already left in the room? Why should the customer have to ask for basic amenities? That said, the reception staff—especially Jacob—and Kristina at the Merchant Café were very friendly and helpful. I believe the real problem lies with upper management, as this hotel did not feel like a five-star property when I compare it with the five-star hotels I have stayed in across Australia, Europe and Southeast Asia. As in life, there were both pros and cons, but I would not recommend this hotel to friends who are planning to visit Cairns.

The stay, the rooms, the cleaning everything was perfect and to point. It was honestly amazing. But, the reception staff never bothered to help, they don’t even care to offer to help in any situation. Even if we asked for help she would ignore acting as if it’s not her job to help. The was a man in the night shift who was really good always greeted with a bright smile and was very warm. The female in the morning shift was rude and always acting as if she is doing a big favour by even talking to us. The stay was genuinely 10/10, if just the one staff member was good too our experience would have been amazing.

⭐️⭐️⭐️⭐️⭐️ 5/5 We had an amazing stay at the Pullman Reef Hotel Casino in Cairns! The hotel was spotless, beautifully maintained, and in a perfect location close to everything. The staff were incredibly friendly and professional — always smiling and ready to help. The rooms were spacious, comfortable, and had a great view. We also loved the pool area and the breakfast buffet; everything was fresh and delicious. Overall, it was one of the best hotel experiences we’ve had in Queensland — highly recommended!

Wow! These are the staff you want to work at a hotel. The Merchant Cafe are amazing and outstanding people to the wonderful reception staff who work tirelessly to make your dreams come true and the amazing house keeping team who keep a standard that’s is outstanding. A wonderful shout out to the fabulous team at the casino and Flinders Bar and Grill you have fed us every night with wonderful dishes and taken the time to listen to what we wanted . Thank you team 🙏 you’re amazing, our last evening in Cairns is filled with appreciation and love. Thank you 🙏 for making this a memorable visit. Room 618. ❤️

This is the best hotel in Cairns. Period. Our other hotel ended up being horrible, so we needed another. Thankfully, we were able to snag a suite here, and wow, as soon as you step in, you'll know you made the right choice. Jacuzzi bath, double sinks, wrap around balcony with a great view. In addition, the service here is top notch. You also have several great restaurants, including Soy Kitchen which is probably the best in Cairns. Do not hesitate to book a room.

The hotel was nice. Clean, comfortable, and attentive staff. The room was spacious with an offset soaker tub and separate large shower. No hints of smoke even though it was attached to a casino. The room was quiet even though it faced Cairns main road. Additionally it was located in a perfect place close to the dock, restaurants and dive boats.

We stayed at this hotel in October 2023. We are a group of doctors and business executives from USA, UK and India. We travelled all over Australia for a month. We had a wonderful experience everywhere except at this hotel, specially by duty manager Megan Webster. We found her and her assistant to be completely rude, unprofessional with a complete lack of usual knowledge, courtesy and conduct in hospitality business. We wrote to hotel management and received only lip service. Stay here at your own risk and only to be disappointed if you do not have any other options.

Had an absolutely wonderful stay! Spacious comfortable rooms. His and her sinks. Jetted tub. Fiona, the night shift manager, went above and beyond to make our stay enjoyable. She remembered our names, recommended great restaurants and and helped us sort out our WiFi issues.

This is a fabulous hotel. Centrally located. Fun casino downstairs. Beds are comfy, everyone is friendly. Minibar is even cheaper than the local bars. Its a classy place with a lovely restaurant (tamarind) downstairs that you can bundle in for breakfast (recommended). Plenty of chargers for usb etc in room. I've had an absolutely lovely stay here both before and after my dive trip. Honestly cant think of any improvements

As the current Duchess of this hotel and as a guest who had a largely positive experience here, I feel compelled to write a review! The Pullman Reef (right across the way from the other Pullman hotel) is located right at the end of the Esplanade on the water. The water-facing rooms have a pretty view of the inlet. We were on the 6th floor and we had a cute little porch area with a small table and two chairs. The hotel itself has plenty to do inside of it - there's a wildlife dome (which we did not have time to visit), several restaurants, a bar, and a casino. The hotel has complimentary coffee in the morning and has a HUGE / very nice pool area on the fourth floor. The staff is extremely friendly. Myles did the check ins - he is a newer staff member and he was friendly and welcoming. There is an older gentleman at the concierge table who we spoke with almost exclusively and he knows pretty much everything about Cairns. He recommended restaurants to us and knew a lot about the tours (timing, what you can/should bring, etc). The bathrooms in the rooms were spacious and the rooms themselves were a nice size. My only complaints about the hotel are rather small. The first night, it was noisy outside of our room on the street, which isn't the hotel's fault but our area only had 7 floors so I'm sure it was a little noisy for everyone (that being said, it was only like that on Friday evening). Secondly, we had a weird experience in the lobby where the water tasted funny (concierge fixed this ASAP). Lastly, when they made up our room, they kind of just chucked everything I had on my bed back onto it (fine, ok, I shouldn't have left clothes and stuff on the bed, but it also didn't need to be put back on in a heap either). For those who are booking multiple rooms - you can try to get rooms that are next to each other that share a common entryway (I.e there are two doors to get in - one that covers both rooms and then a second one that divides the rooms). This is what we did and it was helpful. We went on a tour of the jungle and we took a shuttle bus back - our hotel was the last stop so we saw a bunch of the other hotels on the way, and we think we made the right choice. Summary: Nice hotel, recommend it, book it.

Shame When we arrived and were shown to our suite we thought WOW! Amazing! Beautiful, comfortable, lovely bathroom, nice pool and friendly staff! Spoilt by noise from bin lorries 5am! Then the cruise ship great - tannoy form boat, beeping of forklift loading ship and beeping of coaches coming back. All day long! Staff had no idea what restaurants were in their sister hotel! REALLY! Breakfast was a joke, the staff were so disorganised, although staff knew guests were waiting they took 15mins one day to seat us. The only days it worked well was when their were no managers in sight! Training is everything!

A modest sized hotel and casino overlooking the harbor in Cairns, Queensland. Our travel agent must have pulled some strings because we got this amazing room on the top floor overlooking the water with two full sides of the room featuring floor to ceiling windows and plantation shutters. This was a HUGE room with a bed facing the water a couch and two chairs a small oval desk/dining table with two chairs and still lots of space left over. The bathroom was also generously sized with a large soaker tub set in front of a large window, a massive shower with both a rain shower head or a hand held and a double vanity sink. The stool was in a separate smaller room which also featured a small sink. When we checked in the room wasn't ready yet but when we came back after lunch, around 2, they were all set and our luggage had even been brought up to the room. The check in process was also nice and efficient with a civilized process of sitting down at a desk with a person to get you signed in. This hotel (and especially this corner room) is really great. Even our sons room next door with two double beds has lots of space to spread out but lacked the corner room windows. Highly recommend.

THE GOOD: -The rooms were very spacious. -I liked how they had the toilet separate from the shower and the (his and her) sinks. This makes sharing a room with someone more convenient. But the set up of it was a little weird. There was also a bathtub in the bathroom and then these double doors that can slide open to the actual room. (I"m probably not explaining this very well so just take a look at the picture I posted) -Free Nespresso and hot tea in the lobby. -They have a few restaurants in the hotel but we never tried it. -They have an outdoor pool and comfy chairs on deck where you can tan to your heart's content. -The concierge was very helpful. If you want to go to the Cairns Tropical Zoo (to hold a koala, of course) and you don't plan on renting a car, there is a shuttle that goes from the hotel straight to the zoo. It costs $67 and includes the shuttle, as well as admission to the zoo. A cab there and back would have cost more or around the same, so we decided not to go with that option. -The Esplanade is less than a 5 minute walk away. It's a great place to catch the sunrise/sunset. THE BAD: -There were dust mites in the bathroom. Makes you wonder how dusty the rest of the room is and where exactly they're coming from. -Only half an hour of free wifi. You can use it for up to 3 devices but you would all have to log in at the same time in order to be able to use the full 30 minutes. They also have a couple of computers in the lobby you can use for free. But you're by the Great Barrier Reef! I'm sure it won't kill you if you're disconnected for a few days. I survived. -Someone fell from the hotel and died in the summer of 2014 (just Google Pullman Reef Casino hotel death. I know....kind of morbid but when I saw how low hotel prices were when they're normally so high, I was wondering if something had happened. Or it could have just been that it's wet season in February so the rates are lower? -I heard a man's voice in my room. But it sounded kind of distorted. If you've ever seen Ghost Adventures on the Travel Channel, it sounded like a spirit box. My roommate heard it too so I definitely was not going crazy. It sounded like it was IN our room, and not next door or outside. We told our two other friends who were staying next door and of course, they thought we were insane. So beware - this hotel MIGHT be haunted! (not to scare you or anything)

My wife and I stayed two weeks at this hotel. It's conveniently located near the marina where the boats take off to the outer reef each morning. Woolworths is about one block away. Cairns being such a small town the mall was about three blocks as well as the Cairns Night Markets. The staff is beyond friendly and helpful. Always smiling and happy. The rooms were good. The service was the best thing about the hotel. The maid service even comes to service the room a second time nightly around 8pm along with chocolates and water. Parking is available below the hotel and I suggest renting a car while in Cairns. Everything is quite a drive and paying for transfers or shuttles is a waste in my opinion. Wifi is reliable but not the fastest. Coffee and water is in the lobby but after one week my wife and I rather pay for a latte outside the hotel which tasted a lot better. I would definitely recommend staying at Pullman Reef when on vacation in Cairns.

This review is for the CASINO only: First of all . . . THIS AIN'T LAS VEGAS!!! No huge, smoke filled casinos. No elaborate mega buffets. No tipping . . . Yep, NONE. No $5 tables. No free drinks. Well, except coffee. So, why in the hell would I go? You might ask. Well, my son just turned 18 (legal age in Australia). And just after he purchased his first "legal" drink, he expressed an interest in dropping a Benjamin at "The Reef". Being the AWESOME father I am, I said, "SURE, what the hell." After a quick stop at the "Reef Poker" table, and an even shorter stop at roulette and blackjack, my son declared he was officially done. He had managed to lose most of his spending money . . . about $150. The look on his face and the knot in his stomach after his loss solidified that he will NEVER have a gambling addiction. It was fun? Yes. Lesson learned? Yes. Staff were friendly and patient. The casino was clean and DID NOT reek of smoke ( bonus ). Good times.

Hotel in Cairns with a casino. Centrally located to the Great Barrier Reef Terminal and easy walk to the esplanade, restaurants and such. It's advertised as 4 star hotel. But it should be 3 star hotel. Good: large and spacious room and bathroom Sitting area with love seat Clean rooms Good service Bellhop also worked the concierge desk Bad: Furniture is dated Pool area is dated Need update or remodel Noisy at night time (fruit bats outside)

If you MUST stay in Cairns, this place wasn't bad. Based on the town itself, your expectations shouldn't be high for any hotel in the area. I stayed here for 2 nights in September 2015 while in town for a snorkeling trip. The room was a bit small, and very odd as the bathtub was only separated from the bed by a sliding wood door with slats in it. I always like to leave the bathroom light on in hotels so I can see where I'm going but couldn't here as it lit the whole room through the open slats. Free wifi, no breakfast to speak of, but it was conveniently located if you are going to the marina. I will say the karaoke in the adjoining casino was the best time I had in my whole stay in Cairns. And I didn't sing. Be sure to check it out.

The rooms are amazing and done in a modern tropical style. Fantastic amenities in even the most basic of rooms. Amazing service, prompt check in, PLUS the cocktails in the Casino are to die for. If you are local they will do a really good special on room & breakky! Visited May 2011

I'm not much of a casino person, but as new comers to Cairns a few of us thought we'd give it a go. Not sure about the dress code, we rang ahead: "Nah look I'm sorry guys, it's strictly 'smart casual'. So you know, thongs and shorts are okay, but you've gotta at least wear a t shirt. No singlets." (the amount I loved Cairns at this point could not be measured with the technology available) So we caught a push bike taxi, strolled in (all wearing thongs of course) and went looking for a Texas hold-em poker game. It was very disappointing for us to find the last game of the night had finished some hours earlier. Not to be deterred from losing money, we headed back down stairs, settling at a game called "reef routine" which is apparently the same as Caribbean stud. I'm not much of a gambler, but I like to watch now and then. It's like watching sport. And if I could bet on Reef Routine, my money would be on the dealer. I take a sick pleasure in watching my friends' chip stacks gradually diminish, while I chat casually with the dealer. Like all casinos there's that immediate, impending feel that the place is designed to make money. Your money. But beyond that, the Reef is a perfectly fine casino.

Typical beach hotel not especially nice food way over priced. Watching the bats come and go was interesting.

I think most casinos are pretty soul destroying. This one isn't any different. They do offer free tea, coffee and hot chocolate though! Everyone has a price...

Had a great stay at the Pullman Reef Hotel in Cairns. Really nice room overlooking the water; excellent service and everything first class. Would stay there again!

For those who plan on going to Cairns, this is the hotel to stay in! Other expensive chain hotels that I've seen around the area didn't look as nice as this one. Yes, its a casino BUT it is clean and the staff is very friendly and helpful. Very beautiful views of the ocean from the balcony. I booked all my day and night tours w/ the concierge and had no problems. It is walking distance to the touristy shops/restaurants.

Enjoyed 5 night stay with world class facilities and service. Even tho it was monsoon season, the place was hopping with Chinese celebrating the new year of the Horse. They had vouchers for multi course dinners in the entire main dining room while we had Customs House or Tamarind as excellent alternatives. Casino had a huge 25 by 20 foot (est) TV that showed the US Super Bowl live and they offer a free family movie on Tuesdays. Nearby coffee tea chocolate machine is also free. Location was very convenient to hop on numerous Green Island tours or catch train to Kuranda from station near a mall anchored by Myer and Target. Hotel housekeeping was unobtrusive and offered turn down service with bottled water and chocolates - worthy of an extra star in my evaluation!

This review is for the Pullman hotel, which is across from the casino. This hotel must have been magnificent when it had is heyday. The lobby is amazing in its majesty, with its grand pillars and marble.Location is great, a short walk to great restaurants, shops and the GBR ships. Service was good, from check in, to maid service and concierge. The pool is beautiful, but buttons on the jacuzzzi were not working well when we were there. Breakfast was ok, on the continental side. Furniture a little dated on the lower restaurant level. The bad news was the room. We received an "upgrade" due to our honeymoon. It was advertised as a five star hotel. At best, I would say three. The room was extremely dated, furniture looked like it was from the 70's. Carpet faded and slightly torn. Most uncomfortable bed I have ever slept on. Paint peeling on patio walls The bathroom had been updated, and was very nice. But the main sleeping area was very lacking. We stayed at a two different Sheratons and a Westin, during our two weeks in country. So we knew what a 5 star Australian hotel was. Sadly this wasn't it.

location is great, there was a fantastic coffee shop on the waterfront outside the hotel called wharf one that we did breakfast at. the staff were very helpful especially with a stuff up with a hire car, they went out of their way. the bathroom was the best, could have stayed their all day. we didnt bother with the casino, looked pretty touristy and the bar is a bit strange but the shower pressure and the bed was the best we had our entire holiday.