Pullman Reef Hotel Casino

We stayed here on 2 occasions in January and we were extremely well looked after on both occasions. The hotel is luxury to say the least and the staff are outstanding. On the second occasion my wife was taken ill and had to have a stay in hospital, the staff at the hotel came into their own, they looked after calling the ambulance and myself whilst my wife was in hospital. Absolutely nothing was too much trouble they could not do enough and my wife and I thank them from the bottom of our heart. When you are away from home and need some help then I am happy to say you can rely on the Pullman Reef. Thank you all.

What a treat this hotel is. A real 5 star experience. From the moment you step in, you are treated like a special guest. Room was meticulously cleaned with attention to details. And I especially liked an a al carte breakfast. For a change, I could order from the menu rather then having a Buffett breakfast, like most of the other 5 star hotels have on offer. . Would definitely come back again. Highly recommend it for someone who wants to experience a stress free luxurious stay.

Overall, our stay at the Pullman Reef Hotel Casino was comfortable, and the hotel staff were well-mannered and treated us with courtesy. The location was convenient, and the facilities were of a good standard. However, we did experience some issues, including an initial housekeeping oversight and some confusion during checkout. Despite these minor inconveniences, the team was responsive when we raised concerns. While there is room for improvement in service efficiency, we still had a pleasant stay. I would rate our experience an 8.

We recently had the pleasure of staying in 717 for three days over Christmas. It was a fantastic experience, providing a great opportunity to catch up with family on Christmas Day in beautiful surroundings. Check-in was seamless, and check-out was equally smooth. Catriona, the Customer Service Experience Manager, was exceptional—worth every cent she’s paid and then some. She was delightful and went above and beyond to meet our needs, such as providing extra plates and glasses for Christmas Day, with no hassle at all. I had even enquired about the possibility of having some Christmas decorations in the room and was prepared to pay for them. To my surprise, not only did Catriona exceed our expectations with the decorations, but she also refused to charge us. Her efforts are a true credit to her and to management for striking the perfect balance between revenue and client satisfaction. Every aspect of our stay was wonderful, from Matthew at concierge (as always) to the excellent Housekeeping team. Thank you for delivering such a memorable experience. The key difference that elevated this stay from an 8/10 on previous visits to a 10/10 this time is Catriona. Well done, and please keep up the great work!

We recently stayed at the Pullman reef hotel and it was amazing. All the staff went above and beyond in making our stay comfortable. Kudos to the team for providing consistent, warm and friendly service. It really does make a difference! The rooms were clean and spacious and the location of the hotel is great too, just a walking distance to everywhere in Cairns. Overall, highly recommend!

Upon arriving after a long journey, we were greeted by heavy rain, which set a rather gloomy tone for our stay. The check-in experience at Pullman Casino was less than welcoming. When we inquired about recommendations, the receptionist, J, offered us her sole suggestion: "cuddles," which left us quite baffled. She briefly mentioned that she would recommend visiting the Kuranda rainforest but quickly added that in this rain, there’s basically nothing to do in this town. We had initially planned to stay for two nights at Pullman Casino, but the lack of helpful suggestions and enthusiasm from J made us reconsider. Instead of offering local attractions like the casino or spas, she merely pointed us towards cuddling koalas, which is certainly an option but not the only one. Furthermore, when we asked about possible room upgrades, she immediately claimed the hotel was fully booked without even having a look. After this disappointing interaction, we quickly asked if we could cancel one of the two nights we had booked. Fortunately, we were able to refund the next night, which was a relief given the negative start to our stay. This incident led us to decide against staying the additional five days we had originally planned in Cairns. Instead, we immediately booked a flight to Bali for the next day, eager to escape this place. Overall, our experience left us a bad taste. A little more positivity and information about Cairns could have greatly improved our first impression of the city. Also, not only did one of the sinks flood, but the air conditioning heater was also not working, and the plugs in the room didn’t function—except for one by the bedside. However, it’s worth noting that the highlight of our stay was the accommodation of cancelling our second night without hassle. Additionally, we found the room service food to be decent, and the doorman was very pleasant, which provided a small glimmer of warmth amidst our otherwise lackluster experience.

I recently stayed at Pullman Reef Hotel Casino and had an excellent experience. Here’s what stood out: Location: The property is perfectly situated, making it convenient to explore the area. Whether you’re heading to nearby attractions or looking for great dining options, everything is within easy reach. Cleanliness: The rooms and common areas were spotless. It’s clear that the management takes hygiene seriously, and it really added to the comfort of my stay. Friendly Staff: The staff was incredibly welcoming and attentive. From check-in to check-out, they went out of their way to ensure I had everything I needed and felt at home. Overall, Pullman Reef Hotel Casino is an excellent choice if you value a prime location, cleanliness, and top-notch hospitality. I’ll definitely be returning on my next visit to the area!

I recently had the pleasure of staying at the Pullman Reef Hotel Casino, and it was truly an exceptional experience from start to finish. The hotel’s prime location near the waterfront made it easy to explore Cairns’ vibrant attractions, but it was the service, amenities, and ambiance that made the stay unforgettable. The staff at the Pullman went above and beyond to ensure every aspect of our visit was perfect. From the warm welcome at check-in to the attentive service throughout our stay, the team showed genuine care and hospitality. The rooms are beautifully designed, spacious, and elegantly appointed, with modern amenities that add both comfort and luxury. Our suite had a private balcony with breathtaking views. Overall, the Pullman Reef Hotel Casino offers a perfect combination of luxury, comfort, and adventure. It’s clear that the staff take pride in creating a memorable experience for each guest. I would highly recommend this hotel to anyone visiting Cairns—whether you’re here for business, leisure, or a bit of both, the Pullman exceeds expectations on every level.

This is the best hotel in Cairns. Period. Our other hotel ended up being horrible, so we needed another. Thankfully, we were able to snag a suite here, and wow, as soon as you step in, you'll know you made the right choice. Jacuzzi bath, double sinks, wrap around balcony with a great view. In addition, the service here is top notch. You also have several great restaurants, including Soy Kitchen which is probably the best in Cairns. Do not hesitate to book a room.

The hotel was nice. Clean, comfortable, and attentive staff. The room was spacious with an offset soaker tub and separate large shower. No hints of smoke even though it was attached to a casino. The room was quiet even though it faced Cairns main road. Additionally it was located in a perfect place close to the dock, restaurants and dive boats.

We stayed at this hotel in October 2023. We are a group of doctors and business executives from USA, UK and India. We travelled all over Australia for a month. We had a wonderful experience everywhere except at this hotel, specially by duty manager Megan Webster. We found her and her assistant to be completely rude, unprofessional with a complete lack of usual knowledge, courtesy and conduct in hospitality business. We wrote to hotel management and received only lip service. Stay here at your own risk and only to be disappointed if you do not have any other options.

Had an absolutely wonderful stay! Spacious comfortable rooms. His and her sinks. Jetted tub. Fiona, the night shift manager, went above and beyond to make our stay enjoyable. She remembered our names, recommended great restaurants and and helped us sort out our WiFi issues.

This is a fabulous hotel. Centrally located. Fun casino downstairs. Beds are comfy, everyone is friendly. Minibar is even cheaper than the local bars. Its a classy place with a lovely restaurant (tamarind) downstairs that you can bundle in for breakfast (recommended). Plenty of chargers for usb etc in room. I've had an absolutely lovely stay here both before and after my dive trip. Honestly cant think of any improvements

As the current Duchess of this hotel and as a guest who had a largely positive experience here, I feel compelled to write a review! The Pullman Reef (right across the way from the other Pullman hotel) is located right at the end of the Esplanade on the water. The water-facing rooms have a pretty view of the inlet. We were on the 6th floor and we had a cute little porch area with a small table and two chairs. The hotel itself has plenty to do inside of it - there's a wildlife dome (which we did not have time to visit), several restaurants, a bar, and a casino. The hotel has complimentary coffee in the morning and has a HUGE / very nice pool area on the fourth floor. The staff is extremely friendly. Myles did the check ins - he is a newer staff member and he was friendly and welcoming. There is an older gentleman at the concierge table who we spoke with almost exclusively and he knows pretty much everything about Cairns. He recommended restaurants to us and knew a lot about the tours (timing, what you can/should bring, etc). The bathrooms in the rooms were spacious and the rooms themselves were a nice size. My only complaints about the hotel are rather small. The first night, it was noisy outside of our room on the street, which isn't the hotel's fault but our area only had 7 floors so I'm sure it was a little noisy for everyone (that being said, it was only like that on Friday evening). Secondly, we had a weird experience in the lobby where the water tasted funny (concierge fixed this ASAP). Lastly, when they made up our room, they kind of just chucked everything I had on my bed back onto it (fine, ok, I shouldn't have left clothes and stuff on the bed, but it also didn't need to be put back on in a heap either). For those who are booking multiple rooms - you can try to get rooms that are next to each other that share a common entryway (I.e there are two doors to get in - one that covers both rooms and then a second one that divides the rooms). This is what we did and it was helpful. We went on a tour of the jungle and we took a shuttle bus back - our hotel was the last stop so we saw a bunch of the other hotels on the way, and we think we made the right choice. Summary: Nice hotel, recommend it, book it.

Shame When we arrived and were shown to our suite we thought WOW! Amazing! Beautiful, comfortable, lovely bathroom, nice pool and friendly staff! Spoilt by noise from bin lorries 5am! Then the cruise ship great - tannoy form boat, beeping of forklift loading ship and beeping of coaches coming back. All day long! Staff had no idea what restaurants were in their sister hotel! REALLY! Breakfast was a joke, the staff were so disorganised, although staff knew guests were waiting they took 15mins one day to seat us. The only days it worked well was when their were no managers in sight! Training is everything!

A modest sized hotel and casino overlooking the harbor in Cairns, Queensland. Our travel agent must have pulled some strings because we got this amazing room on the top floor overlooking the water with two full sides of the room featuring floor to ceiling windows and plantation shutters. This was a HUGE room with a bed facing the water a couch and two chairs a small oval desk/dining table with two chairs and still lots of space left over. The bathroom was also generously sized with a large soaker tub set in front of a large window, a massive shower with both a rain shower head or a hand held and a double vanity sink. The stool was in a separate smaller room which also featured a small sink. When we checked in the room wasn't ready yet but when we came back after lunch, around 2, they were all set and our luggage had even been brought up to the room. The check in process was also nice and efficient with a civilized process of sitting down at a desk with a person to get you signed in. This hotel (and especially this corner room) is really great. Even our sons room next door with two double beds has lots of space to spread out but lacked the corner room windows. Highly recommend.

THE GOOD: -The rooms were very spacious. -I liked how they had the toilet separate from the shower and the (his and her) sinks. This makes sharing a room with someone more convenient. But the set up of it was a little weird. There was also a bathtub in the bathroom and then these double doors that can slide open to the actual room. (I"m probably not explaining this very well so just take a look at the picture I posted) -Free Nespresso and hot tea in the lobby. -They have a few restaurants in the hotel but we never tried it. -They have an outdoor pool and comfy chairs on deck where you can tan to your heart's content. -The concierge was very helpful. If you want to go to the Cairns Tropical Zoo (to hold a koala, of course) and you don't plan on renting a car, there is a shuttle that goes from the hotel straight to the zoo. It costs $67 and includes the shuttle, as well as admission to the zoo. A cab there and back would have cost more or around the same, so we decided not to go with that option. -The Esplanade is less than a 5 minute walk away. It's a great place to catch the sunrise/sunset. THE BAD: -There were dust mites in the bathroom. Makes you wonder how dusty the rest of the room is and where exactly they're coming from. -Only half an hour of free wifi. You can use it for up to 3 devices but you would all have to log in at the same time in order to be able to use the full 30 minutes. They also have a couple of computers in the lobby you can use for free. But you're by the Great Barrier Reef! I'm sure it won't kill you if you're disconnected for a few days. I survived. -Someone fell from the hotel and died in the summer of 2014 (just Google Pullman Reef Casino hotel death. I know....kind of morbid but when I saw how low hotel prices were when they're normally so high, I was wondering if something had happened. Or it could have just been that it's wet season in February so the rates are lower? -I heard a man's voice in my room. But it sounded kind of distorted. If you've ever seen Ghost Adventures on the Travel Channel, it sounded like a spirit box. My roommate heard it too so I definitely was not going crazy. It sounded like it was IN our room, and not next door or outside. We told our two other friends who were staying next door and of course, they thought we were insane. So beware - this hotel MIGHT be haunted! (not to scare you or anything)

My wife and I stayed two weeks at this hotel. It's conveniently located near the marina where the boats take off to the outer reef each morning. Woolworths is about one block away. Cairns being such a small town the mall was about three blocks as well as the Cairns Night Markets. The staff is beyond friendly and helpful. Always smiling and happy. The rooms were good. The service was the best thing about the hotel. The maid service even comes to service the room a second time nightly around 8pm along with chocolates and water. Parking is available below the hotel and I suggest renting a car while in Cairns. Everything is quite a drive and paying for transfers or shuttles is a waste in my opinion. Wifi is reliable but not the fastest. Coffee and water is in the lobby but after one week my wife and I rather pay for a latte outside the hotel which tasted a lot better. I would definitely recommend staying at Pullman Reef when on vacation in Cairns.

This review is for the CASINO only: First of all . . . THIS AIN'T LAS VEGAS!!! No huge, smoke filled casinos. No elaborate mega buffets. No tipping . . . Yep, NONE. No $5 tables. No free drinks. Well, except coffee. So, why in the hell would I go? You might ask. Well, my son just turned 18 (legal age in Australia). And just after he purchased his first "legal" drink, he expressed an interest in dropping a Benjamin at "The Reef". Being the AWESOME father I am, I said, "SURE, what the hell." After a quick stop at the "Reef Poker" table, and an even shorter stop at roulette and blackjack, my son declared he was officially done. He had managed to lose most of his spending money . . . about $150. The look on his face and the knot in his stomach after his loss solidified that he will NEVER have a gambling addiction. It was fun? Yes. Lesson learned? Yes. Staff were friendly and patient. The casino was clean and DID NOT reek of smoke ( bonus ). Good times.

Hotel in Cairns with a casino. Centrally located to the Great Barrier Reef Terminal and easy walk to the esplanade, restaurants and such. It's advertised as 4 star hotel. But it should be 3 star hotel. Good: large and spacious room and bathroom Sitting area with love seat Clean rooms Good service Bellhop also worked the concierge desk Bad: Furniture is dated Pool area is dated Need update or remodel Noisy at night time (fruit bats outside)

If you MUST stay in Cairns, this place wasn't bad. Based on the town itself, your expectations shouldn't be high for any hotel in the area. I stayed here for 2 nights in September 2015 while in town for a snorkeling trip. The room was a bit small, and very odd as the bathtub was only separated from the bed by a sliding wood door with slats in it. I always like to leave the bathroom light on in hotels so I can see where I'm going but couldn't here as it lit the whole room through the open slats. Free wifi, no breakfast to speak of, but it was conveniently located if you are going to the marina. I will say the karaoke in the adjoining casino was the best time I had in my whole stay in Cairns. And I didn't sing. Be sure to check it out.

The rooms are amazing and done in a modern tropical style. Fantastic amenities in even the most basic of rooms. Amazing service, prompt check in, PLUS the cocktails in the Casino are to die for. If you are local they will do a really good special on room & breakky! Visited May 2011

I'm not much of a casino person, but as new comers to Cairns a few of us thought we'd give it a go. Not sure about the dress code, we rang ahead: "Nah look I'm sorry guys, it's strictly 'smart casual'. So you know, thongs and shorts are okay, but you've gotta at least wear a t shirt. No singlets." (the amount I loved Cairns at this point could not be measured with the technology available) So we caught a push bike taxi, strolled in (all wearing thongs of course) and went looking for a Texas hold-em poker game. It was very disappointing for us to find the last game of the night had finished some hours earlier. Not to be deterred from losing money, we headed back down stairs, settling at a game called "reef routine" which is apparently the same as Caribbean stud. I'm not much of a gambler, but I like to watch now and then. It's like watching sport. And if I could bet on Reef Routine, my money would be on the dealer. I take a sick pleasure in watching my friends' chip stacks gradually diminish, while I chat casually with the dealer. Like all casinos there's that immediate, impending feel that the place is designed to make money. Your money. But beyond that, the Reef is a perfectly fine casino.

Typical beach hotel not especially nice food way over priced. Watching the bats come and go was interesting.

I think most casinos are pretty soul destroying. This one isn't any different. They do offer free tea, coffee and hot chocolate though! Everyone has a price...

Had a great stay at the Pullman Reef Hotel in Cairns. Really nice room overlooking the water; excellent service and everything first class. Would stay there again!

For those who plan on going to Cairns, this is the hotel to stay in! Other expensive chain hotels that I've seen around the area didn't look as nice as this one. Yes, its a casino BUT it is clean and the staff is very friendly and helpful. Very beautiful views of the ocean from the balcony. I booked all my day and night tours w/ the concierge and had no problems. It is walking distance to the touristy shops/restaurants.

Enjoyed 5 night stay with world class facilities and service. Even tho it was monsoon season, the place was hopping with Chinese celebrating the new year of the Horse. They had vouchers for multi course dinners in the entire main dining room while we had Customs House or Tamarind as excellent alternatives. Casino had a huge 25 by 20 foot (est) TV that showed the US Super Bowl live and they offer a free family movie on Tuesdays. Nearby coffee tea chocolate machine is also free. Location was very convenient to hop on numerous Green Island tours or catch train to Kuranda from station near a mall anchored by Myer and Target. Hotel housekeeping was unobtrusive and offered turn down service with bottled water and chocolates - worthy of an extra star in my evaluation!

This review is for the Pullman hotel, which is across from the casino. This hotel must have been magnificent when it had is heyday. The lobby is amazing in its majesty, with its grand pillars and marble.Location is great, a short walk to great restaurants, shops and the GBR ships. Service was good, from check in, to maid service and concierge. The pool is beautiful, but buttons on the jacuzzzi were not working well when we were there. Breakfast was ok, on the continental side. Furniture a little dated on the lower restaurant level. The bad news was the room. We received an "upgrade" due to our honeymoon. It was advertised as a five star hotel. At best, I would say three. The room was extremely dated, furniture looked like it was from the 70's. Carpet faded and slightly torn. Most uncomfortable bed I have ever slept on. Paint peeling on patio walls The bathroom had been updated, and was very nice. But the main sleeping area was very lacking. We stayed at a two different Sheratons and a Westin, during our two weeks in country. So we knew what a 5 star Australian hotel was. Sadly this wasn't it.

location is great, there was a fantastic coffee shop on the waterfront outside the hotel called wharf one that we did breakfast at. the staff were very helpful especially with a stuff up with a hire car, they went out of their way. the bathroom was the best, could have stayed their all day. we didnt bother with the casino, looked pretty touristy and the bar is a bit strange but the shower pressure and the bed was the best we had our entire holiday.