Pullman Sao Paulo Ibirapuera

This is my second time in this hotel, and I don't believe there will be a third. My first time was fantastic. The room was very good, and they promised me next time since I work to a big company the upgrade will be automatic. They had a fantastic shampoo and soap that I did not have to bring it from home. This time of course the upgrade was not automatic and not possible for (insert BS reason here), and my room was one less from the suite level. I was expecting a lot better. It looks like a gym shower room with a bed. The shampoo and soap is terrible and they simply ignore the upgrade promised. I do not recommend it anymore.

Great room, staff ok (99% Great but 1 young guy at lobby)... and restaurant, not great at all. Buffet was not good (taste) and a la carte itens was not well cooked... I asked for a meat medium and came very very well done, octopus was not good as well, passed the cook point... dessert was bad... and the price, terrible... not even close a michelin star

Unfortunately, the rooms are not well maintained. The power outlet next to the bed had to be replaced by maintenance.|There was mold in the bathroom shower, on the bathroom ceiling and on the bathroom walls.|The room did not have an iron or ironing board.|Nose tissue was not in the room and had to be requested from housekeeping.|A coffee maker was in the room, but the coffee pods were not in the room and had to be purchased.|The bathroom door handle was loose and had to be finessed to latch close.|I was in room 781. It had a nice view of the obelisk near Ibirapuera Park. The Yuca Cafe in the hotel lobby has great coffee and food selections served by Samantha and team.

Available services (including the gym), breakfast, room cleaning and overall things very and went very well. The check in process takes incredibly long and so does checking out. (Honestly, this unfortunately is a common problem, and not specific just to your hotel.) Upon checking out, I was presented by a bill related to water from the minibar. The bill was unjustified as nothing had been consumed from the minibar during the stay. The matter was fixed, but it wasn't an ideal experience. I used the laundry service, and even when considering that the laundry was picked up on Friday morning, receiving it on Tuesday evening was a bit too slow.

My recent stay experience at this hotel was an average and this Pullman is not 5 star, 1) the rooms - 3/4 stars amenities, 2 water bottles only on day 1, and the rest days are chargeable iron is not provided and you need to request an iron and board which was limited the hotel, in a hurry I had to visit their dedicated location ironing station at basement with was also not functional while badly maintained. 2) business center, area to work - looked like a 3 star, no proper area available in the hotel to work on your laptop, i had to take my remote calls in a very noisy uncomfortable location. |Only thing worthy of 5 star, the front desk staff and breakfast crew. Great breakfast as well. And thats it! |Very dissapointed for a 5 star rated hotel, as a Accor gold member it was a surprise.|

I had an excellent stay at this hotel in São Paulo. While my room had a small issue with the USB and USB-C outlets, Gustavo was incredibly kind and patient in helping resolve it. His professionalism made the whole situation stress-free. Every team member I encountered went above and beyond. From Gustavo and John at the front desk, to Yuri at the bar, and Alvin at the restaurant, each person took the time to ensure guests felt welcome and cared for. Their warmth and attention to detail truly set this hotel apart. The property itself is fantastic, perfectly located with a beautiful lobby, great amenities, lively bars, and an excellent restaurant. But what really makes the experience memorable is the staff. I highly recommend this hotel and look forward to returning.

They don’t know what is the service. I asked for one towel and tissues, they simply cannot bring them. I have to wait for juste one towel and one tissue for four hours, just unbelievable. In the shower room, there are shampoo and conditioner but not body shampoo. You have to serve it on the sink outside of shower. Pillows are so hard that I have to sleep without. Dust bins are deformed…. Nothing proves what you paid for

I would like to take a moment to recognize Paulo for his outstanding professionalism and excellent service. He is always very attentive, courteous, and welcoming, creating a positive first impression for everyone who arrives.||||Paulo demonstrates a high level of performance, dedication, and ethics in his work. His professionalism reflects the values of the company and contributes to building trust and credibility with guests.||||He is truly an asset to the team, and his commitment does not go unnoticed. Thank you, Paulo, for consistently going above and beyond.

Excellent breakfast every morning! We were taken care of by Maria Lucilene. She was so attentive and efficient! What a great addition to the staff. I'll be back for sure!

This place is amazing. Their breakfast beats all the rest. From an omelet station, breads, fruits, juice maker, coffee and cappuccino machines. They have deli meats and moet champagne. They will even make you your favorite breakfast items and you just have to ask. Their dinner restaurant and bar is amazing as well. I have tried almost everything on their menu and each time they cook the steaks exactly as you ask. Many fish and veggie options. Great rooms and quiet rooms. Very huge gym with saunas. Also a spa area for massages, microdermabrasion, manis and pedis, couples massages. Hotel is walking distance to Avenida paulista for lots of shopping and restaurant choices. Must stay!

Unfortunately I am required to stay at this hotel for business. Arranged at hotel Sunday morning about 0600 (after working and being awake all night ).assigned a room with issues to the air conditioner and loud ringing noises coming from the telephone. . Requested another room assignment, but was initially denied by manager Eduardo . I finally got a new assigned room 1 hour after arriving in hotel only because the loud ringing noises from the phone could not be resolved . Within a minute or so another representative joined them having a jovial time . noise from the phone could not be resolved . Approximately 2015 , I attempted to contact the restaurant for room service ... no answer after ringing phone for 5min. Followed up with several attempts to front desk , again no answer after over 100 rings . Yes you are reading this correctly, over 100 rings ! Finally spoke yo manager Eduardo , stared it was the weekend , no staff available and they were very busy ! I immediately went downstairs and observed 3 male attendants joined by another representative a few minutes later doing nothing but having a jovial time amongst themselves laughing . This was confirmed twice in conversation by Matthew who was so kind to assist me with my dinner order that they were not busy and would speak to them . I was in the lobby for about 20-25 minutes waiting for my food order and observed only 1 client at the front desk (there less than 5minutes ) so much for being so busy ! My complaint and concern was ....What if I had a medical issue or had fallen and needed help ! ??? I contacted operations manager today with my concerns .

I'm blown away here. I knew I loved the breakfast buffet, that's a given. But, an hour ago I decided to order some late night room service. Oh boy! You can never go wrong with a burger so that being said, that's what I got. Pullman Burger to be exact. Took longer to be delivered, which is totally okay with me as long as it's still hot. I got it with a side salad, which I didn't care for all that much. In both ways I didn't need a side, but the salad was really just lettuce and I had no idea what the white cheese looking things were. However.. This burger was FULL of flavor, and just all around mouth watering. The bun was so soft, the right amount of melted cheese, and the burger patty was thick and juicy. I am really excited to order it again tomorrow or the next day. This is ranked as one of my top 5 favorite burgers now. I wish I got an up close picture of the burger, or with a bite out of it, but it was gone before I could even think of picking up my phone and snapping another picture.

I've stayed here during business trips for about 10 years and I always look forward to returning to this Accor chain's Pullman São Paulo Ibirapuera hotel. The staff is professional & friendly & check in is always very easy. I've never had a problem with my bill during check out either. The rooms are always comfortable with cozy beds & pillows & Wi-Fi runs strong. The showers are nice and so is the air conditioning. The morning breakfast buffet is excellent, with omelettes made to order & a delicious espresso coffee machine. The dining room is quite attractive. I've ordered room service countless times and the spaghetti Bolognese is delicious. But, I always gravitate toward the famous cut of Brazilian steak called Picanha. They always allow me to substitute the rice for steamed vegetables instead, because I'm often on a low-carb diet. Again, the hotel staff is very friendly & accommodating. The gym is on the very high end of a hotel gym. They even have personal trainers here and it's a real gym that people from the outside can join. It's always a real treat to work out at this hotel gym! I like the neighborhood too. There is a café across the street from the hotel called Lanchonete do Coração where you can get incredible fresh tropical fruit juices and smoothies & tasty meals. Directly across the street from this restaurant is another restaurant that is very good for lunch. I can't remember the name thought. But, they are both on the corner and across the street from each other. Each are very local restaurants with many return guests. This Pullman hotel is a solid choice, especially for a business trip. However, if I were coming to São Paulo for romance, I'd treat my partner to something with a more romantic setting. However, I do like this hotel very much & again, I always know that it will be a pleasant stay when I'm planning my business trips to São Paulo.

The Restaurant staff are the best EVER!!! I thoroughly enjoy their breakfast!!! Hostess Emily & Fernanda, are always in a great mood, smiling, very welcoming and professional! As are the Restaurant staff, Graziela, Carmen, Renata and all the others!!! Adelia, the breakfast Chef, makes the best omelette ever!!! She's always in a cheery mood and always knows my order! I highly recommend this staff and their breakfast!!! The hotel internet is good, the rooms and bathroom are very clean. The pool... Could be larger... Being it fits at the most a few people at any given time... The gym is large and well equipped.

Oh my, what a great place to stay! Since I was last here the hotel has done lots of upgrading. Although they are still in the upgrade process here's what to expect. From the start of my checkin I felt pampered by the members of the staff...all were very courteous, helpful and very friendly. The lobby area is so quaint, a very nice place to sit and relax, or venture outside to the upgraded veranda. I'm a gym buff, and the gym is fully upgraded, spacious with all new equipment....what more could I ask. The room service and the main level restaurant food are mouth watering. If you like fine dining in room or in one of the two restaurants this is your place! I left the review of the hotel rooms for last because it wouldn't be fair to comment on this area because the rooms are in the process of being upgraded and that's a slow process. However, as with my previous stays the Pullman's rooms are nicely decorated, and spacious. If you want a place where you can get a nice quiet place to sleep, here's you best bet. Off the beaten path, but accessible to everything. Great job Pullman managers and staff!!

Trendy decor and very clean lobby. Don't miss the breakfast with made to order omelets. Coffee is amazing and they have nespresso machines. The WiFi works well and it's free. The rooms get very cold and have a small fridge. Don't miss the dry sauna in the gym and there's also a spa with great prices. I didn't get to get a massage but they have lots of service options. The pool is small but nice. Coffee in the room doesn't disappoint

Love this hotel! The staff is attentive and kind. The rooms are quite comfortable. The food is absolutely delicious! Room service is prompt and the food is good and hot. The bar staff is the best!

Yummy cheese burger and fries from room service. Good service and good food if you don't want to leave your room.

The staff here are wonderful, very friendly and eager to help. The rooms are stylish and functional but not overly trendy and obnoxious. The free wifi is a godsend and very much appreciated, since almost all of the dozens of TV channels are Portuguese, which I don't speak (and I can only stand watching CNN International for about 5 seconds). My company paid for this stay, but if I was visiting here on my own I would happily spend my money to stay here, which I guess is the ultimate recommendation!

This hotel is absolutely wonderful. The service, from the moment you walk in to check out is impeccable and out of this world. We arrived after a long flight ready to hit the bed and take a nap. However, our rooms were not ready. Instead of just having us wait in the lobby twiddling our thumbs, the staff took care of us right away. They led us to have breakfast and took our bags to storage while waiting for our rooms to be serviced. The rooms are very clean and spacious. Beds were so comfortable, I enjoyed my stay. I also ordered room service. Prices are affordable and the food was delicious. It arrived in a timely manner and the staff was so hospitable. I would definitely recommend this hotel if you find yourself in Sao Paulo, you will not the disappointed!

Great hotel! I have to say I really like this hotel. The hotel staff members are very professional and helpful, they will do anything to meet you needs. The rooms are comfortable and clean. It is located in a safe residential area and near the beautiful Ibirapuera park. There're several restaurants nearby if you don't want to eat at the hotel restaurant, which I totally recommend-- really good food! The only reason I am giving three starts it's because I'm really disappointed how poorly the Spa by Shishindo (hotel SPA) treats their clients, If you're looking to have a relaxing experience and great service this is not the place for you. Some of the staff members are unprofessional, unfriendly and sometimes rude, specially when it comes to the manager. Their prices are outrageous and very inconsistent.

Stayed here while working at a nearby arena. Hotel is pretty good. Rooms are clean. Bed could be better. Staff was very friendly. Really good gym and lobby bar area. There's also a lot of good restaurants within walking distance.

Staying here for the World Cup. Clean, spacious Executive Suite room. Free wifi. A rain shower in the bathroom. Free water every day. The breakfast buffet is perfect. Fresh fruits and juices. Lots of pastries, eggs, veggies. Love it so much we decided to extend our trip an extra day. Hotel Staff speaks English. Oh and the Korean soccer team was staying here. So you know it must be a good hotel. Its a 15 minute walk to the closest metro station, and uphill. But its also easy to get a taxi.

i was here for 6 days, wonderful breakfast buffet, great gym, nice and attentive staff, great IT restaurant, free wifi, spa like shower room, free bottles water.

Very disappointed in this hotel . Poor communication /customer service . Still waiting for a return call from the GM . Several messages left past couple months to no avail . Left another one yesterday with no follow up . Tried contacting again today , but not available . Maybe front desk staff not giving messages ??? Will try email thus time Now at gym ... no English personal .... machines all in Portuguese and staff unqualified to work machines . Don't want to get injured . Ugg Requesting a manager for assistance . Let's see if one is available ??? Manager showed up who spoke English who listened to my concerns and gave me impression that someone could come to gym to convert treadmill to English for use . Waited 90 minutes . No help offered Was informed machines are only available in Portuguese . Yeah right , I've used these treadmills many times in the past year , FYI , machines CAN be converted to English use if you know how . Guess Staff members are not familiar with use of equipment . Just as I was leaving, an American. , English speaking individual converted treadmill for English usage . Bummer for me