ejh_au
Google
Pumphouse Point had been on our bucket list for a long time - from the moment I saw it years ago I wanted to stay there so finally getting to do so was wonderful.||We got a very, very good rate - three nights for almost what one night would ordinarily cost - which is why we didn't complain about being assigned what I am certain is easily the worst room in the entire establishment. If we had paid full price, I would most definitely have complained and insisted on either being moved to a different room or being given a refund.||We were warmly welcomed upon arrival by Chase, who greeted us after hours and showed us to our room. He brought our luggage for us and gave us the option of joining in the dinner that had already started in the dining room, or having our meal brought to our room. We opted to have the meal in our room, and he delivered it shortly after as promised.||Knowing that I had booked a standard shorehouse room without a view, I didn't expect anything magical. However, I also didn't expect a view of the staff quarters, bike shed, car park and water tanks. The room was located directly next to the housekeeping closet and straight above the kitchen and entrance to the building which meant copious amounts of noise from about 6:30am until 10:30pm every day. The incessant banging and thumping drove us nuts! The room was so hot that we had to go and ask if they had a fan available for us to use on our subsequent nights - I got no sleep at all on the first night because of the lack of ventilation. The weather was very warm for this part of the world which didn't help - it was beautiful for when we wanted to explore outdoors but I would hate to stay in the rooms in summer. Melissa was very helpful in bringing a big industrial-type fan to our room shortly after our request, which made it much more comfortable. This still may not be a suitable solution for everyone though, because of the noise from the fan - I just happen to love white noise and my partner isn't bothered by it.||Other features of the room were great - lovely big window (although not really useable given the location of the room), 10/10 comfortable bed and pillows, good wifi, big TV. It was spacious enough and very clean. The bathroom was nice although not particularly functional - the lack of screen on the shower meant that every time the shower was used, water went everywhere including all over the floor and toilet. That aside, the shower was lovely.||When I booked 15 months ago, the establishment had rowboats for guest use that could be taken out onto Lake St Clair on weekdays. This was one of the main selling points of the place for us, so we were extremely disappointed to find out that the row boats are no longer in use. The main reason I booked three nights to include a weekday was so we could take a boat out. As a result and combined with the noise that made relaxing in our room impossible, we found that the two nights we stayed were enough for us and forfeited our third night. Again, if we had paid full price, this would have warranted complaint and lower rating on our review.||The food provisions were hit and miss. The buffet breakfast is plentiful and good value. The supplies in the in-room "larder" were, on the whole, impressive - Tasmanian produce some of which is very expensive. The complimentary hot bread that you can have delivered to your room on request was delicious but definitely not sourdough as advertised. The dinner we had on our first night was not to our taste and consisted of raw beef, a lamb wellington and a dessert that even the staff member who brought it to us couldn't identify. This did not make us excited for dinner on the second night - so much so that we almost went elsewhere for dinner but as it was included in our rate we decided to give it a chance. I'm glad we did because that meal was faultless - absolutely to die for, the Anvers chocolate mousse in particular. Very small portions, however, and dinner is advertised as four courses when in fact only three are served. The complimentary pre-dinner drink and canapes were a very nice touch. We were not at all happy about being placed on a communal dining table - prior to our arrival, the team had emailed me to confirm any special requirements and I replied that our only requirement was that we wanted to dine alone at a table for two given that we were there for our anniversary. We were lucky that the couple we shared the table with were lovely, but making small talk with strangers over meals (breakfast especially) is not our idea of a fun or relaxing holiday activity. This was even more frustrating given that we noted there were many couples seated alone at tables for two whose requests for this had clearly been fulfilled.||The staff we interacted with were all delightful - Chase, Melissa and Laura - with Chase a standout. They are lucky to have someone like him working there.||The location and surroundings are utterly stunning. Breathtaking, enchanting, etc. etc. You would never know you're only two hours from Hobart and Launceston. The lake is beautiful and clear - we saw some big fish. It looked very inviting for swimming. The establishment is only a couple of minutes drive from the visitor information centre and cafe/bar at the Lake St Clair Lodge which I was very happy to discover has amazingly good coffee.||We'd love to go and stay again - but definitely in a different room and hopefully when the row boats are back as I got told upon asking that they're trying to get them back. I'd have loved to give five stars here but it just wasn't quite there.