Punthill Apartment Hotels | Little Bourke

Booked a 4 night stay - I shouldn't have booked through Expedia (hundreds cheaper than hotel direct) but was given one of the bad rooms! The room: 1 bedroom apartment with the bedroom closed by a sliding door in the middle of the room, it definitely wasn't a separate one bedroom - more of a studio. The room had no balcony (that's the main reason we booked this property as we were living and working in it during the week) Do not rely on the internet as it was down over our stay.. I had to use mobile data. Technicians were working on it over our stay, but very lucky for mobile data or I couldn't have worked. The room was very dark with no incoming light , partner had to sleep on the couch as the mattress was lopsided and only really suitable for one person (in the middle) The desk/ lounge were fairly comfortable. Did work from the desk and it was comfortable enough, small TV, comfortable couch. Kitchenette in room. Service: Staff were friendly and welcoming, house keeping did come around daily checking what was needed. Location: This hotel is located in a perfect position end of China town, close to the exhibition Street theatres and great selection of food nearby ate in the Paramount Foodcourt a few times. Nice cafe for breaky, coffee, Indian, Indonesian food all quite nice. So food wise you are set. Overall the rooms need a major makeover, and urgently. If I knew the room didn't have a balcony I probably wouldn't have booked it. A new bed and carpet is needed as soon as possible. The bed wasn't comfortable at all, and that was the main thing. Overall it was an ok stay. The staff were great, location perfect, but the rooms need a major refurb. I know you don't get the great rooms when booked online, so that it probably my fault. If I had booked direct it may have been a different and nicer room. Overall would rate 2.8 stars out of 5 and that was mainly due to the dark room and lopsided bed. The service was nice.

On arrival, the lady checking me in was very polite, friendly and informative. |Arriving on my level as the lift doors opened I noticed all the room number signage on the floor. I'm sure this wouldn't meet fire code to have them on the floor. When walking to my room, the whole floor smelled like an Asian takeaway. This was around 6pm, so the abundance of Uber eats deliveries arriving while I was checking in would explain the smells. Also taking into consideration the hotel is in the centre of Chinatown. |The room was large with a lounge, kitchenette and bedroom. But the room was in a bad way. Walls that had clearly been damaged in the past were roughly patched up. The sofa looked filthy and I daren't sit on it.|The bathroom door and light switches were dirty as was the side of the washing machine, which you can't help look at when in the shower. |I needed to iron a business shirt for the next day and the ironing board was semi working. The underneath was broken, but I managed to quickly ironing something without it collapsing.|The blinds had some weird flimsy curtain over it, that would probably be found in student accommodation. |I was not looking forward to sleeping in the bed to be honest, but was pleasantly surprised at how comfy the bed and pillows were. I slept very well.|Bathroom was dated and could do with a grout clean, but the shower pressure was good, although it did spray everywhere, which may explain why the bottom of the bathroom door has water damage. |My issue with this hotel are the photos that make it look a lot nicer than it is. The dirtiness can easily be rectified with a deep clean of that room. Cleaning light switches and wiping down doors are not expensive to rectify. Hang the signage and get some fragrance in the communal corridors to hide the cooking/take away smells.|I didn't use the lounge or kitchen, so I can't comment on those facilities apart from the sofa needing a good clean. I didn't realise they had a pool here, but I don't think I would have used it judging on the cleanliness of the room.|The reason I stayed here is due to the location of a work conference. So location wise, it's great. A few shady characters hang around in the street outside, but that's no fault of the hotel, that's Melbourne's drug problem! |All in all, if it's budget and location you're after and you're not too fussy, stay here. |I won't be returning.

Really low level type hotel. Staff are nice and the room with the washing machine is convenient. The ammenities are poorly maintained. Old carpet. Poor lighting. Worn out furniture. Better off getting an airbnb or a different budget hotel accomodation. Nice staff though - good at cleaning and good at refilling toiletries.

I booked this hotel via phone, and at no point before the booking was I informed that the hotel was undergoing carpet repairs. Upon arrival, the hallway carpets had been completely removed. The floor was sticky and dirty to walk on, and multiple large industrial fans were placed throughout the corridor. The noise from these fans was extremely loud, making it very difficult to rest. When we approached the staff to ask for a solution, we were told that there were no alternative rooms available and no other options could be offered. We were simply expected to accept the situation, despite the fact that this disruption was never disclosed in advance. In addition, the tap in the room releases an excessively strong flow of water that is very difficult to control, which made normal use uncomfortable and impractical. Overall, this was a very disappointing stay. The lack of transparency regarding ongoing construction, excessive noise, and the absence of any meaningful resolution falls well below acceptable hotel service standards. I would not stay here again and do not recommend this hotel to others, especially while repairs are ongoing.

I stay here every fortnight for 1 or 2 days. The staff are amazing and very accomodating. The beds are comfortable and small things such as dated furniture or the need for a paint really shouldn't stop you staying here. The cooking facilities are great if you like to cook yourself but the abundance of eating places within walking (well stumbling distance) are brilliant. Do yourself a favor and stay here.

Rooms inside are clean but tired. Patio was filthy , which idiot decided to put the ac unit right in front of the patio door? Shower is over a large spa bath with no handle so very difficult to get to the shower safely. Grouting in the tiled areas of the bathroom starting to discolour and turn black. Staff helpful, happy and polite. Actual location is very good, in the heart of china town. The lane-way outside the front door is a filthy stinking cess pit of vomit and other bodily fluids (fresh every day ) cig butts ,litter everywhere , drunks and junkies , the area needs a good pressure wash and clean, if the council wont do it the neighbouring businesses should get together and clean it up.

The staff are lovely and very helpful. Unfortunately, they are let down by unclean rooms and poor room maintenance. For example, I used the in-room laundry dryer only to find that I was unable to remove the lint filter that was clogged with lint because maintenance had screwed the lint filter to its housing. This is a fire hazard. Other issues include lots of dried liquid stains on the bathroom tiles demonstrating that they have not been cleaned in a while, urine stench in the bathrooom, skirting boards and door frames being damaged and not repaired, fridge door handles have not been cleaned in a long time, and light switches were filthy. The other reviews you've read here are true - the property is poorly maintained and not very clean. I will not be staying at Punt Hill again.

Good and consistently friendly service from reception. Location in Chinatown is good for dining or just walking around the CBD. Rooms are a little bit dilapidated but still perfectly serviceable and well cleaned, and more than fine for the price. I’d stay here again.

This weary traveller turned up at 1:30am after a delayed flight and discovered at this point that Punthill Lt Bourke does not have a 24-hour reception. Oops. I've gone back to the (third party, but very reputable and has not steered me wrong before) website I made the booking through and confirmed that it does state 24-hour reception as one of the hotel's features. It's something pretty important to this late-night flight-catcher, and had I known otherwise I would have been able to call ahead... instead of seeing the darkened front room as I approached and feeling the palpitations kick off in my chest. There was an intercom I was able to use to dial through to "after hours", which was a very helpful gentleman at one central switchboard for all Punthill locations, who gave me codes to get into the building and then to get my key. That all worked well but at 1:30am it wasn't what I wanted to be going through. Plus I'd already been planning my sweet-talk into a room upgrade in the taxi on the way over, and now I had nobody to deliver it to, only an envelope with my name on it to collect from a safe. The room was fine, the bath/shower fixtures were a nightmare to work out (seriously the number of times I have filled a bath using the shower because I can't work out how to get the taps to switch over properly = NUMEROUS), checkout was easy as my room was prepaid, and Punthill were happy to keep my bag stored in a conference room while I sauntered around all day. But I won't need to stay here again.

This place was advertised online as offering free wifi and a complimentary breakfast and parking. Not one of these things eventuated. In a small lane in china town Melbourne, the front of the building looks clean and modern. Unfortunately of the 4 people who booked in and paid for 2 seperate rooms, only one of us was on the system and as only having booked 1 room with 1 bed. The receptionist -Jodie- looked like a battered soccer mum, with hair dyed burgundy, a downward turned mouth, sarcastic and pointedly rude customer service. From the moment we walked in she behaved as if we were lying about our booking and that we just wanted to scam the establishment. She called head office twice before lecturing us on how she was not wrong about our group booking. When I enquired about why our wifi wasn't working she replied "Not everything is free you know" Wait a sec, have I recieved any freebies from you? The Apartment was not clean, the "balcony" door doesn't lock, the whole area was draughty, the seals on the putside doors had perished long ago, the room did not look like the picture, there is no customer support at all and we were redirected to the most expensive parking spaces available after calling reception twice to find out which one they were affiliated with. We found a much cheaper option a lot closer to the hotel after we were offered a "deal" of $19 per exit. Great location, but service is utterly Abysmal.