Punthill Apartment Hotels | Manhattan

⭐️⭐️☆☆☆ 2/5 – Disappointing Stay Despite Great Staff I recently stayed at Punthill Manhattan in Melbourne and unfortunately, the experience didn’t live up to expectations. Positives Spacious rooms: The apartment layout offers plenty of space, which is a nice change from most inner-city hotels. Decent amenities: The kitchen and in-room facilities were adequate for a short stay. Excellent customer service: The receptionist and staff were friendly, polite, and very accommodating, genuinely the highlight of the stay. Negatives Incorrect room setup: I had booked a double bed but was given two singles instead. Poor housekeeping: Despite requesting fresh towels in the morning, none were delivered even by 4 pm when I returned to the room. Loud construction: There’s ongoing construction next door which is not mentioned anywhere on the website or during booking. The noise is extremely disruptive during the day. Room condition: The carpet was filthy and heavily worn, and the shower conditioner dispenser was empty on arrival. Overpriced: Considering the issues above, the rates charged are far too high for the quality and experience provided. Overall While the staff were fantastic, the overall experience was disappointing due to poor maintenance, noise, and lack of attention to detail. At the current price point, I’d recommend looking elsewhere in Melbourne for better value and comfort, even if it means paying slightly more.

The location is fantastic! Super large rooms with kitchen. Reception staff does her work well but in rather soulless manner. Internet is good. Most rooms have very dim natural lighting, especially given Melbourne’s cloudy weather. It fits perfectly if you’re just looking for a roof over your head! Extremely noisy during the day as construction is right next door. I sleep very well usually and is immunised to noises, however the day time construction noises have me a headache. There is washer and dryer in the room independently. Overall, good for value and space however would not recommend due to poor natural lighting and noise.

We stayed in a 2 bedroom apartment for 3 nights (still here, last night thank god) and the straw that broke the camels back was our 19 year old just walked out of his room with a pair of knickers he found under his bed, see photo! I wanted to contact the owners by email appropriately with our grievances but this is getting ridiculous! I found dirty cotton tips under our bed along with what looks like a Temu order packaging (trying not thinking about what may have been in it and hoping it’s not related to the lace knickers busted at the sides) and as I was flipping the bedding up I saw horrendous stains on the linen (see photo). There is dust everywhere, not sure what splattered on the walls, and hair on the bathroom floor! Disgusting apartment, horrified and we paid over $400 per night! Never been cleaned!

Service from staff was great and friendly, clear instructions about late check in and easy process. Rooms need a bit of TLC and proper cleaning - bit dusty. Was there for 5 nights and didn’t get new towels or room clean, but it was the long weekend and we had a washer anyway. There’s construction going on next door but it only started on the day we left so not a big deal for us. Location is amazing - 2 mins and you’re at fed square and easy to get a tram. We walked everywhere. Would definitely book again next time we are down. Great value for money.

I was a bit unsure about booking after reading some of the previous reviews, but decided to give it a go since we were really only there to sleep — and I’m so glad we did!||The room was actually quite nice. Yes, the bedroom is separated from the living area by a blind, but it’s only a small section — the rest is proper walls and a door. It didn’t bother me at all or affect our sleep.||There is construction going on right next door, but that’s completely out of Punthill’s control. While work did start early Friday morning and a bit later on Saturday, the noise wasn’t ongoing all night and didn’t disturb our sleep. We heard one guest complaining at checkout about noise disturbing her, but unless she was trying to sleep all day, I’m not sure what she was referring to — there was no noise overnight.||There was also a party a few rooms down, but once we were in our room we couldn’t hear a thing — only noticed it while walking down the hallway.||Only suggestion would be to install a blackout blind or curtain over the main living area window. ||Overall, we were pleasantly surprised and would happily stay again!

First, the staff here are wonderful - they are responsive, kind, and as helpful as they can be. Any time we contacted them or asked for anything, they helped us. That being said, do not stay here. The construction next door is insane. It is not just a little normal construction. Our room was on the corner of the building and BOTH walls faced the construction. The noise starts as early as 5:30AM when you can hear workers moving materials and talking. They say 7AM, but that is not true. You are so close to it that you can hear the exact words the workers are saying to each other. You can most definitely hear walkie talkies, and literally everything. The construction elevator was 2 meters from our window and it went up and down ALL DAY LONG. It's horrible. The management simply should not be renting out these apartments/rooms that face construction. The ear plugs they provide are useless. It is extremely loud and obnoxious. Do not stay here. They do tell you about the construction and provide earplugs, but this is not your normal construction, it is construction of the type that these rooms should be vacant. Of course, we complained and they offered to move us - but only to the same room 1 floor higher which would have had the same problem. And then to another building, but the reviews for that building are even worse than this one (!), and the laundry facilities are communal and not free. So we stayed. My family gets up early and we were mostly gone during the day so we could live with it. But if you plan to sleep past 5:30, desire any peace, or plan to work from the room, this place will not work for you. The wifi is also very poor, which seems to be a theme with this chain, so if you are working remotely, this is not a good place for you. The staff gave us 2 of our own wifi routers which helped so much, though we had to alternate back and forth because they would sometimes work, sometimes not. I didn't realize it, but it seems that smoking is allowed in the building as there were clearly people on our floor smoking and it made the whole hallway smell horrible. The building is old and in poor condition. You can hear every footstep above you, and every footstep of anyone in your own apartment because the floors creak with every single step. The carpets are stained and threadbare. The furniture scuffed. It is just a very poor quality place. Again though, the PEOPLE who work here are wonderful, the quality and location of the place they work is not their fault at all. The management, however, needs to do some serious re-thinking of the place.

Lovely service and accomodations. There's a building under construction just beside our room and it was quite noisy in the morning but free earplugs are provided at the reception. I received my damage deposit just a few hours after I checked out which surprised me considering most hotels I stayed before took days or even weeks.

It's for all purposes decent, if you want the apartment amenities then this will have all you need. It's cheaply renovated, the cement under the carpet wasn't smoothed so you will feel sharp bumps as you walk around, the sheets are rough too. Other than that, it's clean and the staff were lovely.

Nearly a month after my stay here, and I still can't believe my luck at finding such great value here. Melbourne was sort've tacked on last minute on my trip and we wanted to keep expenses down. I was initially only looking through Air BnB but my wife asked that I look for hotels and see if there was any comparable - even if a little bit more money. What I found in Punthill was a spot very similarly priced, but located right in the heart of the CBD (most Air BnB's are a bit outside it) and it was a full apartment-sized room. It may have been because it was only Spring, but I think it was about $125/night. I don't even mean a modest apartment either. I'd estimate our room was at least 700 sq/ft - if not more, with a living room, kitchen, bedroom and bathroom with a washer and dryer. There was also access to a decent gym and large hot tub. It's almost an industrial style apartment, with brick accents and cement ceiling - a ceiling that's at least 9' high. Sure, there were a couple signs of wear and some touch ups needed in places, but it simply can't outweigh the positives and incredible value there is in staying here. Wonderful concierge too, who was helpful for tips, arrangements and overall hospitality. Forget trying to save a few bucks on an Air BnB when you can have so much more here. You'll save all that money back anyway since you won't have to pay for transit coming into the CBD - which has the fare-free tram area.

This hotel was beyond awful, it looked like i was staying in a hostel in Europe, for 5$ a night except it was around 140 u.s. the room was dusty everywhere the couches were covered in stains. The elevator was broken and wont be fixed for several months i was told, had to walk up 5 flights of stsirs after travelling over 20 hours to get there, i would not reccommend this garbadge place to anyone, avoid at all costs

I had such a great experience here! The apartment is basically a 1 BR apartment. I had been couchsurfing and going on tours throughout my stay in Melbourne, and I wanted my last night to be in a hotel so that I could relax alone and enjoy the benefits of a long bath and comfy bed. I'd have to say for the price I paid (around $100 USD), this was one of the best values I've ever gotten for hotel stay. There was a kitchen, separate bedroom, couch, and washing machine in the bathroom. It's stocked like an Airbnb with plates, utensils, and appliances along with coffee/tea. I got in really late at around 11:30 pm, but made sure to take a long bath, make myself some tea, and relax in front of the TV before crashing. Concierge was super nice, and they were able to hold my bag in the morning while I did some sightseeing before my flight, and although I wasn't able to order room service (you have to pre-order the night before), there were lots of options right outside, and right across the street is Collins Place where there are a ton of restaurants and some small shops for all the business people who work in the area. Great choices in there. Wifi was $3 AUD an hour or $10 AUD for a day. Just a comment: I believe that this place is a mixture of apartment dwellers and short term stays. I think they accommodate business people who have to stay in town for different times. I booked my deal on Expedia, but you can probably contact them directly as well.