simonr702
Google
I manage a team of people in Porto therefore I visit there very often. This is my first time staying this particular hotel and I will never stay here again. ||As a solo business traveler the people in hotels or restaurants are ‘what makes it’ a lot of the time. A friendly hello/goodbye/nice to see you, little touches. I have never stayed at a hotel where the staff were so unfriendly and I honestly don’t think I saw a single person smile my entire week stay. The only person to do so when I happened to them one single time was a house keeper who was absolutely lovely and the rest of your front of house staff could learn a lot from her. “Hi how are you, enjoying your time here in Porto. Hope you’ve a great day”. ||One evening I decided to eat at the hotel, menu wasn’t amazing but I went with it. Was stared at like I was putting him massively out of his way to make me a pizza. You would think the hotel would want the income considering I seen minimal people sitting in the restaurant area during my week stay. The pizza was made and it had the wrong toppings on it.||Went for breakfast on my first morning, looked the part from afar however the hot food was not hot and the egg was massively over cooked and not edible. Again staff totally unpleasant and based on my experience at other hotels €14 is overpriced. You should also consider a cold milk offering||I rang down on another day to ask if it was possible to arrange a small breakfast to takeaway for my work days as the fridge in the room is not a proper fridge to enable me to buy items at a supermarket myself. I was met with a sigh by the female who had a terrible attitude. Found myself being over pleasant, like I had done something wrong. I was told I had to come down to reception to fill in a form. I asked would it be possible for her to do this for me as I was already in bed. I’d also note that the television this guidance says there should be a form in the room, there wasn’t. She agreed to fill in the form, she asked what I’d like. I said. Two plain yogurts, honey sachet, a banana and a croissant. Was met with “you can’t pick your own fruit. I then said ok just whatever you have then. Next I was asked at what time I’d like to collect it, I said it would be around 0715am, I was met with “we can’t do breakfast takeaway at this time as breakfast is available from 7. Argued with me and I ended up telling her to forget about it. Another loss of income for the hotel for 5 consecutive days.||Noise - There is a massive sound issue in this hotel. You can literally hear conversations people are having from adjoining room or above and their televisions, every walk on the floor, furniture being moved around and people walking by your room to theirs. I tried to be in bed around 10pm every night as I had to be in work by 0730am the next day, every night here I was unable to get to slept until after 2am, the pipe work is very loud. I’d encourage management to stand in this round after 9pm and listen to how loud the pipe work is, running taps and flushing of toilets. When the toilets are flushed from above you would think the pipes are ready to fall apart. So loud that when I finally did get over to sleep I was startled out of my sleep every time someone got up to use the bathroom. I also purchased wax earplugs to try and help with sleep, helped a little but sadly not. ||Cleanliness - the room for the most part was clean however the bizarre panelling behind the behind which I presume is meant to be the headboard is impractical and was covered in dust. Which I ended up cleaning myself. I also arrived back one day to find clumps of hair in the bath, certainly not mine as in bald. Happy to provide photos. ||The room - I think using the term “boutique” is not warranted. The bed is rock hard, no useable head board, can barely open the window for fresh air, but if you do you are subjected until late evening of music playing from the outside terrace. The bath/shower has mixer taps, with the shower screen fixed it was difficult to lean across to get the right balance of hot or cold and there didn’t seem to be a steady state of this being right. I’d burnt myself a few times after fixing it and then all of a sudden it became scalding. The television services are very outdated. Not like other hotels of the same star rating in Porto where they have apps available such as Netflix etc or ability to stream your phone to it. It was like stepping back into the early 2000s. ||Overall a terrible stay, certainly not a four star hotel.
