Sergio Conchinha
Google
Here are Sergio's comments translated into English:
First of all, Osin, the head receptionist and a fantastic concierge, was our guiding light at the hotel and made our stay an even better experience. The hotel is wonderful. They offered us a free room upgrade, and the facilities are excellent – pool, restaurant, breakfast, etc. :)
We did notice a few small areas that could be improved to enhance the guest experience even more. At the restaurant, the staff would serve us but never asked if we wanted dessert or something else after the meal; we had to request it ourselves. Regarding the massages, the older lady was fantastic, while the younger one’s service was quite lacking. Lastly, the receptionist from the past two evenings was rather rude and unfriendly.