nicolagava55
Google
With my wife we have been a very happy guest of your hotel and your restaurants and I would like to send you some advise to really transform your beautiful hotel from “good to great”, based on our travelling experience in Greece and all over the world.||Starting from the very positive aspects, which are the majority:|- location and the incredible landscape|- the architectural design and the level of the furniture, very much appreciated by my wife architect|- silence and tranquillity|- staff always very kind and responsive|- excellent restaurants (both Akti and Cucina)|- great opportunity to have the cruises with a wonderful captain, Dimitris, and a great crew, Eva and Vaso. We did it twice!|- perfect transfer to/from the airport|- good advise on the rent-a- car company||What could be improved, in our opinion, is:|- better management of the infrastructure: when we arrived in the room six lamps were broken or missing! And there were other small details to be fixed.|- in this level of hotel there is the need to have the bathrobes for each guest, the amenities in the bathroom and one new bottle of water every day|- the air conditioning should be updated as it was impossible to manage (it was possible only to switch on and off)|- we are both tall person and we suffered a little bit the bed smaller than usual, which is normally 160 cm, instead of 145. Maybe you should state this in the room presentation| - you my need someone at the concierge, maybe more senior and knowledgeable of the island, to suggest guests on many topics, i.e. cultural visit, restaurants, possible excursions, beaches, etc. Your staff was a little bit too young and unskilled according to this dimension.