Pyramid Lake Lodge

We could not have enjoyed our stay more! The reception at Pyramid Lake Lodge was warm, sincere and informative. The room (Founders Room) had a wonderful view of the lake and surrounding trees. The room was modern and well equipped. A cute twist was the shower glass wall looking out to the room and hence out to the lake! There was an optional curtain to close off the view to provide privacy. We enjoyed it very much as the room was not overlooked at all. ||We also enjoyed the free canoe rental and highly recommend this as the view of Pyramid Mountain is stunning from the canoe. We are beginner canoeists but the water was like glass and the lodge had emergency procedures in place. We felt very safe. ||There are numerous hikes around the lodge, some very easy. The lodge has a supply of bear spray to lend out but we did not see any wildlife at all. We did not dine in the restaurant so cannot comment on that. ||It is about 6kms from the Town of Jasper on a nicely paved road (we were concerned with the car rental). We were so happy that we stayed outside of town! The property provided well-needed serenity and night time was very quiet.||We highly recommend this facility and if we ever come back, will stay here again.

I’d come again, the sunrise is Spectacular from the lodge - you’re right on pyramid lake and wow it’s gorgeous. Free coffee machine with actually good lattes and cappuccinos. The kids LOVED the hot chocolate and had a few a day. Absolutely no one in the hot tub or sauna while we were there which was great. And the free 1 hour canoe rentals were appreciated. The first room we had didn’t have a working fireplace so they upgraded us to a balcony room instead overlooking the lake. Such kind service! Just fyi, this is the best location - 10min to downtown and 1 hour to Maligne lake. Plan for an hour on either end of sunrise and sunset and you will DEFINITELY see animals - we missed the bears but saw plenty of elk and moose! But must be around those times. We saw them at 6-7pm with sunset at 730p around medicine lake.

We feel so lucky to have found this hotel. It was clean and service was great. Cute fire pit out in front of lake. Beautiful views of the lake and mountains. We could have sat for hours. Great dock for the obvious reasons but we loved lying on it at night and marveling over the number of stars in the sky. Great place to stay.

I had an excellent experience staying at the Pyramid Lake Lodge. The location is beautiful and the amenities were good. There is free coffee in the lobby and the machine can also make other drinks (tea, hot chocolate). Make sure to take advantage of the boat rentals and paddle around the lake. There is also an easy hiking trail to Pyramid Island and beyond. The restaurant on site is also very good. I would definitely stay here again in the future.

Very disappointed with Pyramid Lake Lodge. My now husband proposed to me on the island and we were set to get married at pyramid lake until the fire happened. We came back to pyramid lake to celebrate our anniversary in the place we so wanted to get married. Once we got into the room, the first thing we noticed was how small it was, the smell of urine, a missing ceiling tile, blood on the front door and that we were put in a joining room that had 3 dogs on the other side. We had requested a pet friendly room as we brought our own dog, but placing 2 rooms with dogs next to eachother was asking for a disaster. We could hear everything from the joining room. When I laid down on the bed, I immediately got an allergic reaction. I am only allergic to cats and some dogs, so this told me part of the bedding was not washed properly. We asked for a different room, and the receptionist did apologize, but there was no customer service aspect to the interaction. Nothing was offered for the inconvenience of a) having a dirty room b) being joined to another room that had dogs and c) having to repack everything to relocate. Our new room had a noticeably cleaner smell, but once we got into the bathroom, the ceiling fan was caked in dust, there was staining in the sink, pubic hair in the tub, and a long strand of black hair sticking out of the shampoo dispenser. We were on the bottom floor and could hear everything above us. The sound proofing of this place is minimal. There was no follow up to see how our new room was. For the price you pay, our expectations were high and the lack of standards and care for the customer experience was disappointing. They also charged a resort fee… but there were no amenities other than 1 singular hot tub. There was nothing resort like about this place. If management reads this post, I would like someone to follow up with me. I have attached photos of some of the complaints.

We enjoyed our stay here. The people working there were all very friendly and their coffee machine was exceptional. You can't go wrong with unlimited cappuccinos. The actual grounds could have may been a little cleaner but otherwise we really liked it.

Rooms are clean and have a lovely view, but are very expensive. The restaurant was a disappointment from the start. Our reservation was at 7:15 pm. Drinks took 25 minutes to arrive, dinner was not served until almost an hour after we were seated, and the restaurant was not busy at all. The meals were expensive, which I expected, but was hoping they were at least tasty. The steaks were a 6/10. My soup, which was the last meal to arrive, was only lukewarm. I don't think one person from my party actually enjoyed their meal. The location of the Lodge is stunning, and I would drive out there for a walk, or to have photos done at Pyramid Island, but I won't stay there again.

This place is a hidden gem!!! The lake is beautiful. The staff is extremely helpful and friendly. We had a great breakfast with views to die for at the restaurant. We kayaked the next day just after breakfast and checking out. I would definitely recommend a stay here, even if it was just for the night like our stay.