Pyramid Lake Lodge

Overall a great hotel. When we booked our room, it said we had a private patio. We had just settled in and started relaxing and all of a sudden all of these families started strolling by our patio. So much for a private patio. So don’t plan for that. When you book this style of room, you’d like to keep the blinds open for the view and not have to worry about closing them to change or anything but with people walking directly in front of your room and looking in, be careful. We used the outdoor hot tub. It definitely could be re-done. It has seen much better days. The sauna area and washrooms definitely need some tlc. It blows my mind how much you spend to stay at these places and it seems nothing gets repaired or just made a bit nicer. Wifi hardly worked in our room, kept disconnecting.

The hotel is beautiful and the location is stunning. Very peaceful, and the views of the lake and mountains are gorgeous. The staff is very friendly and helpful. They offer complementary ice skates for skating on the lake. The hotel restaurant is also very good. We definitely enjoyed our stay at this place.

We could not have enjoyed our stay more! The reception at Pyramid Lake Lodge was warm, sincere and informative. The room (Founders Room) had a wonderful view of the lake and surrounding trees. The room was modern and well equipped. A cute twist was the shower glass wall looking out to the room and hence out to the lake! There was an optional curtain to close off the view to provide privacy. We enjoyed it very much as the room was not overlooked at all. ||We also enjoyed the free canoe rental and highly recommend this as the view of Pyramid Mountain is stunning from the canoe. We are beginner canoeists but the water was like glass and the lodge had emergency procedures in place. We felt very safe. ||There are numerous hikes around the lodge, some very easy. The lodge has a supply of bear spray to lend out but we did not see any wildlife at all. We did not dine in the restaurant so cannot comment on that. ||It is about 6kms from the Town of Jasper on a nicely paved road (we were concerned with the car rental). We were so happy that we stayed outside of town! The property provided well-needed serenity and night time was very quiet.||We highly recommend this facility and if we ever come back, will stay here again.

We booked a 2 queen bed room for a girls night away for my two daughters and I. We have never stayed at Pyramid Lake Lodge although we frequent the area often, mainly for hiking but we have skated on Pyramid Lake before as well. Cons: the people above us in our room were very loud, stomping loudly back and forth across the room for close to an hour before we called front desk. The hot tub needs an upgrade (a new paint/coating job on the actual hot tub). Fireplace in our room didn't work and the TV in the main area was very snowy so we couldn't use that one. (not that we were there to watch tv) Pros: All staff we dealt with were very warm, friendly, nice and accomodating. When we asked for a different room due to the noise, expecting another 2 queen bed room, they actually gave us a complimentary upgrade to a loft suite with 3 separate bed areas and a kitchen (the Tekkata room I think?). It was WONDERFUL. TV's in every room, one bed up in the loft, one bed in a bedroom with a door that closes and the couch pulled out as well. We loved it so much that we will be back. If anyone has stayed at the Douglas Fir Chalet's in Banff, this place outdoes them by far in my opinion. They also had a nice gas firepit area by the main lodge, they have fat bike rentals, snow shoe and ski rentals as well. An outdoor hot tub and a gym. The staff were also on top of snow removal as it had snowed probably 3 to 4 inches overnight and they had most of the roadway cleared by the time we left for checkout. This place is a little paradise that I feel is similar to the resort on Dirty Dancing (the original). The look of the cabins at night, with all the lights on and the wooden staircase on the property all lit up was beautiful. For those who aren't familiar with the area, there is hiking trails right there, a little island to see, skating when the ice is in good condition (it wasn't when we were there), the rentals they have, the hot tub and such, and it was very quiet other than the upstairs neighbors we had originally. Beds were a bit more firm that I like them but I still slept fairly well which isn't common for me in hotels. They do have a restaurant on site that we checked out the breakfast menu for - to me it was very high end, not a lot of options so we just went into town somewhere which was fine. Personally, I feel the $280 price tag for a simple 2 queen bed room is steep but I also recognize the location and uniqueness of the property factors in here. Can't wait to go back!

Very disappointed with Pyramid Lake Lodge. My now husband proposed to me on the island and we were set to get married at pyramid lake until the fire happened. We came back to pyramid lake to celebrate our anniversary in the place we so wanted to get married. Once we got into the room, the first thing we noticed was how small it was, the smell of urine, a missing ceiling tile, blood on the front door and that we were put in a joining room that had 3 dogs on the other side. We had requested a pet friendly room as we brought our own dog, but placing 2 rooms with dogs next to eachother was asking for a disaster. We could hear everything from the joining room. When I laid down on the bed, I immediately got an allergic reaction. I am only allergic to cats and some dogs, so this told me part of the bedding was not washed properly. We asked for a different room, and the receptionist did apologize, but there was no customer service aspect to the interaction. Nothing was offered for the inconvenience of a) having a dirty room b) being joined to another room that had dogs and c) having to repack everything to relocate. Our new room had a noticeably cleaner smell, but once we got into the bathroom, the ceiling fan was caked in dust, there was staining in the sink, pubic hair in the tub, and a long strand of black hair sticking out of the shampoo dispenser. We were on the bottom floor and could hear everything above us. The sound proofing of this place is minimal. There was no follow up to see how our new room was. For the price you pay, our expectations were high and the lack of standards and care for the customer experience was disappointing. They also charged a resort fee… but there were no amenities other than 1 singular hot tub. There was nothing resort like about this place. If management reads this post, I would like someone to follow up with me. I have attached photos of some of the complaints.

We feel so lucky to have found this hotel. It was clean and service was great. Cute fire pit out in front of lake. Beautiful views of the lake and mountains. We could have sat for hours. Great dock for the obvious reasons but we loved lying on it at night and marveling over the number of stars in the sky. Great place to stay.

I had an excellent experience staying at the Pyramid Lake Lodge. The location is beautiful and the amenities were good. There is free coffee in the lobby and the machine can also make other drinks (tea, hot chocolate). Make sure to take advantage of the boat rentals and paddle around the lake. There is also an easy hiking trail to Pyramid Island and beyond. The restaurant on site is also very good. I would definitely stay here again in the future.

We enjoyed our stay here. The people working there were all very friendly and their coffee machine was exceptional. You can't go wrong with unlimited cappuccinos. The actual grounds could have may been a little cleaner but otherwise we really liked it.