Q4 Hotel New York City

I stayed in this hostel for the first time a few months ago back in October 2025 and it was a great experience! I picked it because it was easy to get to from the Brooklyn Cruise Terminal and to the LaGuardia Airport the next day. I stayed in an all female room and had a smooth experience overall. I arrived early but was allowed to hang out in the basement common room until I could check in. I spent one night there and had a good experience with the room and shower being clean. The basement common room has a microwave and a pool table which were both great. I slept through the night with headphones on because the nearby train is very loud & I'm used to blocking hostel noise out with headphones. Then checking out was smooth as well! Overall it was a great location with a store next door and easy access to public transit so I would recommend it and I'd stay there again

I spent 15 days at this hotel and I was more than delighted. Everything about this place is excellent. The reception staff are polite, welcoming, and very helpful — especially Jennifer, who is truly the best: kind, attentive, and always ready to help. The housekeeping staff clean the rooms every day, and everything is always spotless. The kitchen is also very clean and well organized. The location is perfect: the subway is just one minute away, making it very easy to get around the city. There are also many shops and markets nearby where you can find everything you need. Security is excellent — during my 15-day stay, I always felt completely safe. I highly recommend this hotel and would definitely stay here again.

I had a wonderful stay here! The location is perfect — just a 1-minute walk from the subway, with plenty of food options nearby. The room was clean, the Wi-Fi worked great, and the staff were all very friendly and helpful. A special thanks to Kimberlee at the reception — she was incredibly kind, welcoming, and went out of her way to suggest some great places to visit nearby. Her hospitality really made my stay even better! Also, if you arrive before check-in time, they kindly let you store your luggage for free and come back later — which was super convenient. Also there’s locker in the room…but you have to bring in your own lock.

Stayed there for 3 nights, very big decent clean bathroom. There is no elevator so keep that in mind bc we had to pull our luggage up 😔. Jenifer was amazing! we were really lost bc we didn’t know where to leave our luggage on our last day but she really helped us and let us leave our luggage at the hostel so so amazing! also like a 2min walk to the nearest subway station PERFECT. will def be staying here again.

My honest review of this hostel: The location is very good. However, cleanliness is only 5/10. Unfortunately, the biggest issue is the staff, who clearly lack professionalism and basic hospitality skills. There is almost no interaction with guests, no genuine willingness to help, and no respect for reasonable requests. The team is poorly trained in reception services and in the management of tourist and hospitality facilities. This is an investment project, and such behavior seriously undermines its potential. I say this with full awareness, as I work in this field and fully understand hospitality standards. When I arrived late, the beds in the room were already occupied, so I took the upper bunk as stated on my key card. After all roommates had checked out and before new guests arrived, I asked to move to a lower bed. The cleaning staff member—who was also acting as a receptionist at the time—told me to request this from the front desk. When I politely asked the front desk attendant, explaining that I suffer from leg pain and that climbing to an upper bunk is physically difficult for me, my request was flatly and rudely refused. This was despite the fact that I offered to clean the bed myself and change the linens for the next guest. Because of this unreasonable refusal, I was forced to put the next arriving guest in an awkward situation, simply because I was the first to have booked the bed. Moreover, the staff’s attitude toward guests is arrogant and dismissive. In a gesture of goodwill, I offered a gift through one of the reception employees: a box of premium Algerian Deglet Nour dates, internationally recognized as one of the finest varieties. My intention was to introduce my country and reflect the generosity of my people. Unfortunately, this gesture was met with clear contempt and lack of respect. Honestly, if you choose to book this hostel, do not expect appreciation, respect, or professionalism.

A standard, reliable 4-star stay. The location is excellent and made it very easy to navigate the area. Both the rooms and service were exactly as expected—functional, consistent, and met the basics for my trip.

Probably the worst hostel I've stayed at. Staff is not very nice, got a room at the 3rd floor without elevator. The heating is really uneven in the rooms so some people are really cold and some other like me are frying because I had the bed right below the heating unit. Also the restrooms and shower are directly in the room, the layout of these is really bad, couldn't go relieve myself without being sideways because the toilets were installed probably one foot from the wall. No lock on the shower and not even a thing to put your clothes or towel without them getting wet. Anyways a lot of negative things, and let's not talk about the basement shared spaces with zero windows.

I was reading the reviews here after making my reservation and before going on my trip and I started to worry. But after coming back from my New York trip I can happily say that my overall experience was pretty good. The rooms were clean, sheets were clean and I was able to change my towel after the 4th night I believe. My bunk bed was comfortable and yes I could hear the sound of the subway trains pretty close but I was able to have restful nights. One positive aspect of the train being so close is that transportation to other parts of the city are easy and Manhattan feels pretty close. The staff was friendly to me. It was a good hostel experience. The only thing that I didn’t like was that the kitchen is in the basement and sometimes you get some sewery smell.