R H.
Yelp
This airline is unbelievably dishonest. They advertise that their tickets are refundable and that you can refund segments you don't use (within their timeframe). During the COVID pandemic, they advertised no cancellation fees as well.
When I went to get a refund on my unused return ticket, their customer service could not tell me how much I would get back (I assumed it would be something close to 1/2 of the ticket price). They told me that they have a separate refund department that would get back to me. This was in October 2022. Nobody did, so I kept having to go back to their website messaging service (no email address). Week after week, they would tell me that they were looking into it and would get back to me.
After following up and chasing them for months, and complaining to the DOT and FAA, I finally got my refund (Feb 2023)...$130 on a ticket that was $9,000!! Upon calling them, they charged me all kinds of cancellation fees, which I'm now trying to get reversed.
Sorry, but this sort of business practice is completely dishonest. I will not be supporting this company again.
Separate to the ticketing issue, my travel experience was less than stellar also, with issues at the airport where they never came with my wheelchair and were very lax about their in-flight experience. They also advertised my ticket as having a Q-Suite, but when I boarded the flight, it didn't. Many of the passengers were quite upset.
All in all, my experience is that this airline gets an 'A' for bait-and-switch tactics and a 'F' for customer service and business ethics.