QC Terme Bagni di Bormio Bagni Nuovi

Ive been a guest of this hotel for 15 years already but the last experience left me totally disappointed. I booked an apartment with Mountain View for 300 euro per night (their building next to the hotel), but at check in they gave me an apartment in the basement (-1 floor) with the view to the parking in the kitchen and no view at all in the bedroom (window covered with the film). When I asked how come they wrote Mountain View during booking, they answered that I needed to verify if this was a panoramic view apartment. Since the hotel was fully booked they didn’t change me a room. I’m a photographer and a mountain lover, I book this holiday and brought my cameras to enjoy the mountains and to take fantastic pictures, but they just ruined my weekend. It’s a shame to treat the guest this way selling for 300 euro/night rooms in the basement. I believe this was my last stay in this the so called 5-star hotel.

Let's start with the most interesting aspect of the hotel: the building itself! It is a truly beautiful, well-maintained historic building that evokes the splendour of Belle Époque travel. The dining and breakfast room is spectacular. A definite plus was the upgrade from a standard room to a junior suite, which was very welcome. The room is honestly a mix: some beautiful historic pieces of furniture and others in horrible 1990s Italian style. A terrible sofa bed straight out of a 1990s furniture catalogue. Very nice, spacious marble bathroom. However, I don't think it can be considered a 5-star room, but rather a 4-star room. This is also because, as a rule in 5-star hotels, complimentary water and evening turndown service are provided, none of which are available at this hotel. The staff is a mix : some are kind and courteous (especially at restaurant), while others clearly did not attend a hotel school and treat you with arrogance (reception desk). On the plus side, the breakfast is satisfactory and the food is of good quality, although it is not at the level of a 5-star hotel. The dinner is of good quality, but the prices are crazy: much higher than the Italian average. For example, a glass of wine costs €17??? We're not in Cortina d'Ampezzo or at Badrutt hotel in St. Moritz. The SPA, known as the ‘new baths/Bagni nuovi’, is very pleasant. There are several outdoor pools and several relaxation rooms inside. I must say that the spa is very pleasant, but guests staying only one night should be aware that they can use it from 3 p.m. to 11 a.m. on the day of check-out. Overall, it was a pleasant stay, but be aware of the prices because, in my opinion, they are disproportionate to what the hotel offers.

Love the spa, restaurant and the view of the mountain in our bedroom! I believed this is for adult hotel! We spend new year's eve here everything is perfect! The restaurant is excellent foods and services!

Booked online for 2 adults and my son about 1 month ahead and when we arrived on site to check in we were very disappointed because we weren't accepted by the reception because my son was 3 months away from his fourteenth birthday and a very rude lady at the reception which appeared to be the manager told us that even for one day he would not be accepted and we had to leave our friends there, a couple that we were on vacation with them. The only disappointment I had is not that we weren't allowed but the fact that hotel guests of QC therme were allowed with kids even younger than my son and also that lady at the reception which was totally un respectful and un professional.

Anyone who rates this Hotel and Spa above 2 stars are being extremely generous. In no way is it even close to a true 5 star Hotel Experience. Very disappointing…. Staff unfriendly, Spa overcrowded. Service non-existent. Don’t know how I will last the next two days stuck here.

We've been here with extended family and a child and really enjoyed it. The hotel manager and staff were also very kind and helpful — I forgot my tablet in the room, and they did everything they could to make it easy for me to get it back. In general, I think this place fits best for couples rather than a family but that didn't impact us in a bad way. I'd recommend it for a romantic getaway with your partner.

!A place of true wonder Delightful and beautiful, great facility for relaxation and enjoyment. We enjoyed every minute 😍

Still a nice place for a weekend but lost a lot compared with few years ago. Crowded, noisy big groups… Rooms still nice, new areas to relax. Restaurant menu below expectations and definitely not deserving 5 stars as the hotel.