CME
Google
What could have been a lovely stay, was ruined predominantly by the attitude of the receptionist when checking in. She lied straight to our faces about information she had given us moments before when she gave no such information and accepted no accountability for causing stress and confusion. Her use of the term ‘that’s why I said ….’ multiple times when she had said no such thing(s) was infuriating, and her smug attitude was appalling. I do hope she’s not a regular on the desk, she is 100% more suited to something behind the scenes instead of interacting with guests as she’s the main reason we’ll never stay here again.
We had booked for 3 people and the room was only set for 2, she had the audacity to ask if we would like a second bed set up, really? Are we expected to all sleep in the same bed? We didn’t check in until late evening, surely someone could have used common sense or called us before our arrival to check instead of coming into the room after we’d arrived!
There was also no hand soap provided in the bathroom so we had to walk into the deathtrap shower (slippery tiles when wet, no grooves for grip or floor mat) to get body wash every time we wanted to wash our hands, as well as only enough towels for 2 people, despite our booking being for 3 people.
We didn’t bump into a single person while coming and going during our stay, yet our room was the second last at the end of 2 corridors and right beside construction, which I’m sure was a last minute change because the receptionist didn’t appreciate us saying ‘you never said that’ while she was lying to us!
This is more like serviced apartments rather than a hotel. While they have a hotel reception, they have no pool, no gym, no restaurant or even their own parking. You need to park in a Metro carpark and get a ticket to be charged to your card at checkout. We had issues getting our car out of the carpark with the ticket and no one around to help for about 15 minutes because it’s not the hotels car park and Metro staff weren’t available.
The only good thing about this place was the location, but it rained the whole time we were there so we didn't get to the beach. With no pool in the ‘hotel’ it added to our disappointment during our stay. We will choose somewhere else the next time that has more to offer.