QT Melbourne

My friend and I recently stayed at your hotel for a two-night girls’ weekend, and while we were excited for a relaxing escape, our experience unfortunately did not meet the expectations we had when booking a 5-star property. On the first day, we returned to our room at around 3:30pm to find that housekeeping had not yet serviced our room. When we approached the front desk, we were advised, “I’ll ask them, but they’ve had a really busy day today, so I can’t make any promises.” This response was quite disappointing, especially given the premium price of $340 per night, and the level of service we expected as part of that. More significantly, the biggest issue we encountered was the severe lack of soundproofing. Our neighboring guests were clearly having a party, and on both nights we were kept awake well into the early hours of the morning. It felt as though they were in the room with us. We had to call to complain both nights due to the noise, and beyond that, we were subjected to hearing them engage in very loud intimate activities—not once, but on five separate occasions. It was incredibly uncomfortable and not what we would expect in a hotel of this calibre. As two mums simply looking to unwind, enjoy a peaceful cup of tea in bed, and get some much-needed rest, the constant disturbances made our stay far from relaxing. We mentioned this to the front desk on check-out, but the staff member didn’t seem to know how to respond, which further added to our disappointment. On a positive note, the room itself was beautifully designed and the bed was incredibly comfortable, which we appreciated. I hope you take this feedback on board to improve the guest experience, particularly regarding soundproofing and staff responsiveness.

A birthday weekend treat. A city stay for two nights. What a treat it was. Thanks to all of the staff with whom we encountered. Friendly, helpful, accommodating. We loved our room, lovely luxury! A fantastic package deal the husband had secured. Delicious breakfasts, good coffee. QT bar a nice space. Thanks team QT!

Loved this place from start to finish. I'm going to say it was the "vibe" it exudes from when you walk into the place, the decor, the rooms. If your over "cookie cutter" boring hotels, check this out. Fantastic deal with Luxury Escapes. Even the small details like oversized big heavy towels, excellent quality amenity's and ohh so excellent coffee pods in room. Had a great time at the roof top bar, cheers Leo.

Another great stay at QT. Always modern, cool and funky at the QT hotel Room was dark and moody but had everything we needed. Location is great - in the CBD but not in a busy chaotic area. The rooftop bar was really cool and spent a few summer nights up there - a great place to meet friends or for date night. The meals were also high quality and the a la carte breakfast was of a high standard. Will definitely return for another city sojourn soon.

My wife and I stayed at QT Melbourne over New Year’s and had an amazing experience-stylish, comfortable, and great value for the season. We managed to get a pretty good deal, which made the whole stay even better. The room was modern and spacious. The rooftop bar was a real highlight, offering an amazing atmosphere and great views of the city. Staff were friendly and professional, and the location right at the heart of Melbourne, made it easy to explore some cafes and restaurants. Overall, a memorable and well-worth-it way to celebrate the New Year together.

An Unforgettable Experience of Hospitality and Excellence From the moment you step onto the premises, you are welcomed with warmth and professionalism by the security team, ensuring a safe and comfortable environment. Their friendly demeanor and attentiveness immediately set the tone for a pleasant stay. The valet staff were incredibly nice and polite! The front desk staff are incredibly accommodating, making check-in smooth and hassle-free. They go above and beyond to ensure guests feel at home, offering helpful recommendations and personalized service. The restaurant is a true highlight, offering a delightful dining experience with an exquisite menu. The chefs masterfully prepare dishes that are both flavorful and beautifully presented, while the waitstaff provide top-notch service, making every meal enjoyable. Housekeeping and cleaning staff maintain the highest standards of cleanliness and comfort. Every room and common area is spotless, and they always greet guests with a smile, ensuring a welcoming atmosphere. This hotel and restaurant are truly exceptional, combining excellent service, delicious food, and a commitment to guest satisfaction. Whether you’re visiting for business or leisure, this is the perfect place to stay and dine. Highly recommended!

Had a really wonderful experience. Harry was super lovely and helpful. He showed us a new drink which could be our new favourite cocktail! Had the best time, vibes were so high!!

QT Melbourne went above and beyond our expectations of quality, service and attention to detail. Every request of ours was welcomed and met with a "no problem" and "of course" attitude. Our experience for our 27th wedding anniversary was so positive it absolutely urged us to come here to write a review. The roof top bar was spectacular with amazing cocktails and awesome DJ music. Our breakfast the next day at the Pascale Bar and Grill was the best eggs Benedict I've ever had. All round, this place has left a lasting and positive memory for us on our special occasion and we will definitely be returning. Its worth mentioning that our reason for booking here was because of our positive experience at QT Gold Coast last year and an excellent dining experience we enjoyed at QT Melbourne Pascale Bar and Grill. Service, food, ambience is excellent!

Stayed here in July on holiday from the U.S. The staff was phenomenal. I showed up early and they were able to check me in early, which is something that would've never happened back home. The entire hotel and room was too notch. The room had a walk-in shower and was beautiful. The rooftop bar had great Old Fashioned's and prawns. If you're in Melbourne l, this is the only place to stay.

A high-style, high-energy property in the CBD of Melbourne. We stayed for two nights while visiting friends in the area in a Deluxe king on the 6th floor. The hotel is high on "hipness" and sports lots of modern touches from the furnishings to the lighting to the music. A bit like a W in the US. We like staying in unique properties with a point of difference and this certainly fit the billl. Our deluxe king was #617 at the end of the very interesting hall with bright colored carpet which created an inviting setting. Our room was comfortable with a large modern bathroom with a number of sliding panels that would allow the two sinks to be open to the room. Bed was comfy with decent pillows and it was pretty quiet too so I slept well. Other nice features included power access at bedside, deluxe bath amenities and colorful vibrant furnishings. We love these type of distinctive hotels trying to make a statement-so much better than the all beige cookie cutter American chains. Recommended

Weekday opening hours 6:30am and time and time they just are not ready at 6:30 with one poor staff member trying to set up and serve customers at 7am. Customers paying top money for a room want coffee and pastries ready on time! Watching people having cabs out front for airport runs as the poor single staff member trying to set up and making coffee is just not on for such a high end hotel! Pay the extra hour to other staff to do pre opening and just have your cafe to do what it does best and that is make great coffee. Too many staff chatting away at check in etc and not focussing on an area that is so important with regards to guest experiences. Melbourne has plenty of other choices for great service delivered as advertised.

We arrived from a 16-hour flight, and were helped as soon as we were out of the car, which was so nice! As every day passed, the more I loved staying here. Our room wasn't the most high-end room in the hotel, but it was plenty good-looking and roomy. I was sharing my room with a friend and there was room for both of us, however, the bathroom and toilet area left little for privacy. Had we not been good friends, this could have been an awkward share. We tried all the restaurants in the building, and as per usual of Melbourne food, it was delicious! We ordered room service, and checked out the rooftop bar. The cafe had hours that were advertised on Apple Maps differently (so we were often confused why it wasn't open), but the staff was more than accommodating and one Guest Services person named Nas was really lovely and above-and-beyond helpful. She really pushed customer service from good to fantastic. She made us feel welcomed and important, when sometimes (especially when I went down to the lobby in workout clothes to get coffee when I thought the cafe would be open) I felt like I was shooed away by QT staff. Hotel's cafe area closes early, but you can get coffee from either the restaurant or rooftop bar - depending on which one is open (each have different hours) or one of the many coffee shops in the CBD. If you try before the cafe is open... Well you just have to wait or go to 7-11 around the corner. The weather was so incredibly hot one day (over 100ºF) that we avoided going outside, and thankfully the hotel was comfortable. There's no pool or spa, but there is a good and clean spa across the way. The hotel staff were really helpful in helping us book a car and it came straight to the hotel for us, as well as was picked up by the service from the hotel. Lots of shopping available just walking distance away from convenience stores to the left to high-end Gucci to the right, nothing was out of reach. The hotel was very secure; had good safes and you can't select a floor your key card isn't programmed for. Check-in and check out went smoothly. I would book here again. The room we booked was larger than I expected, even though the restroom was not very private. The hotel gym was just large enough for a couple of people but I could see it getting too crowded if more than 4 people were to work out at the same time. One issue I had was that I had to take several business calls, and because I was sharing a room with a friend, I had to find room in the hotel's common areas - and I couldn't find a place that was quiet enough. The staff suggested a few places but it just didn't work out, and I had to do some conference calls with too-loud of music playing in the background. Not ideal. I would say they need to not blast the music so loud at 6am. Otherwise, the hotel was really great. My room was clean, the bed was comfortable, the amenities were great, and again - the food was delicious. I'd stay here again in a heartbeat, in fact, I can't imagine staying somewhere else in the Melbourne CBD, as well as check out the other QT hotels around Australia when searching for hotels.

This hotel is basically the Australian equivalent of The W. The QT is a boutique, hyper-modern hotel, with cool (but sort of crazy) room design. I stayed by myself in a king suite, and I'm still torn on whether or not the bathroom in the room is the coolest thing ever or just excessively modern. For starters, the whole room layout is open. It makes the room feel way bigger than it actually is, and there's one set of sliding doors that blocks off the sinks from the view of the rest of the room and then a second set of doors that actually closes the bathroom... So you're basically dragging out two extra walls if you need them. Cool, but a little weird. The bed was ridiculously comfortable, although like any fancy hotel it had a stupid amount of pillows on it. Every day I'd nearly stack them up in the corner, and the next time housekeeping came through they'd all be elaborately stacked again. A real game of hotel cat and mouse. Late night room service was oddly fast, and really good. As far as other parts of the hotel are concerned, the coffee shop on the first floor is great and the people working there are super friendly. I only checked out the roof top bar which also seemed cool, but not really my scene. The time I enjoyed most at the hotel was at breakfast every morning upstairs from the lobby. The server staff were incredibly friendly, and everything I had was great, but I'd really recommend their full breakfast (I think they call it their farmers breakfast or something), the truffle eggs, or the watermelon salad. All were awesome. The QT is a great hotel, and I can't wait to stay there again.

such an amazing hotel...absolutely stunning with great service. i booked us a regular room back in January and upgraded to a nicer room last minute. so glad i did! the bathroom was open concept and completely luxurious with a huge soaking tub and rainfall shower. every detail of this place is thought out. we loved our room and loved the roof top bar overlooking the city. i wouldn't hesitate to stay here again. the only thing that creeped me out about this place is that it employs a woman to hold the door open for you curbside. you think it is always the same lady...24 hours a day. it isn't. the lady is in uniform and wears a black wig. she will make you do a double take. creepy times 10.

A very enjoyable evening at Kinky Boots and then I try to take my friends to QT. 8 of us and get told that the roof bar is too busy so we go ground floor. After ordering our drinks we get told the beer is not available, the tia Maria is not available and the Bundy is not available - despite asking twice if the Bundy is available and being told yes it is. As we leave after getting nothing we asked for, another bar staff member tells us Bundy is available and his two staff members are new and don't know what's available Booked in for Cup Day - can't wait to see what the service is like lol