Josi Jackson
Google
Stayed here the night before and night of our wedding. The congratulatory bottle of sparkling was a lovely gesture but aside from that, we felt that the hotel left a lot to be desired.
The fixtures and design of the hotel are stunning, but it’s unfortunately evident that whoever planned it didn’t have the customer experience in mind. There is no dedicated space for luggage and the bathroom mirror placement and lighting made getting ready for the day difficult. This is the first hotel we’ve encountered across 3 continents that doesn’t provide free bottled water and slippers. Although this is a minor gripe, those amenities are expected from a hotel of this calibre.
Breakfast options are extremely limited and in small portion. Instead of pancakes, you’re served a singular pancake and you need to pay extra if you’d like bacon with your eggs. I’m not sure what the point of holding us up to sign the receipt of an included breakfast was, but it felt unnecessary. The receipt said the cost of 2x Eggs Benny, 2x small coffees and an orange juice would have been $78, so quite expensive if not included in your room rate too.
Lastly, the service was cold and uninviting. The welcome cocktails supposedly included in our package were never offered. To top it off, our experience was further soured after we left when the front desk called us to accuse us of stealing shower gel that is bolted to the wall(??!) It was certainly still in the room when we left so I’m not sure what happened and can only assume miscommunication from housekeeping.
