QT Wellington

My husband and I absolutely loved staying here. I felt well rested, facilities were perfect, decor was gorgeous, staff so friendly. I wish I could rate higher than 5 stars. We will be back again.

Frustrating, Overrated Stay Not Worth the Price We stayed at QT Wellington and unfortunately, it was a total letdown from start to finish. Check-in was chaotic. Cars were lined up down the road with no one managing the flow it took ages just to get to the front entrance. Not a great first impression. Room disappointment followed. The booking photo showed a balcony, but our room had none. Breakfast was a whole saga. We booked a package with breakfast included, but at check-in we were told it wasn’t. Then they backtracked and confirmed it was included. The next morning, when we tried to get breakfast, a staff member rudely told us we needed to “go sort it out” ourselves. That was awkward and embarrassing especially since this was clearly a communication breakdown on their end, not ours. My partner had to leave me standing there and go all the way down to reception again to sort it. Not the kind of experience you expect at a supposedly “boutique luxury” hotel. Noise levels were awful. We were kept awake by other guests playing music and arguing at ridiculous hours of the morning. Soundproofing? Pretty much non-existent. We also left our service room sign out and were gone from 9:30 AM till after 5 PM. Came back and the room still hadn’t been touched. When we asked, we were told that guests checking in had “first priority.” Really? That’s a bizarre stance to take existing guests should still receive standard service. The only positives: the breakfast menu (once we could actually access it) was good, and the bed was comfortable. And Location was good But all in all, the lack of communication, poor service, and noisy, uncomfortable experience means we definitely won’t be returning. Next time, we’ll go back to the Intercontinental far more professional and worth the price.

I'm usually pretty easy to please but this wasn't the greatest experience. I've stayed at the Rydges and Copthorne in Wellington many a times but this was my worst-rated hotel. - no rubbish bin in room - no room service for food available at 11pm at night. - decided to go to the bar downstairs at 10:15pm at night and there was no one there. No customers, no staff, even the lobby and reception were empty. It really lacked atmosphere, I do understand it was a Sunday night though. - no compendium explaining hotel amenities. Consequently didn't know when breakfast opened, when checkout was. I found a QR code in the room but it just took me to the QT website where there was a link to download an app that no longer exists. In the end I went downstairs to reception and he printed off a welcome / info sheet for me. But why is it not in the room? - lastly, whenever I've stayed at the Rydges occasionally they'll upgrade my room for free. When I checked in here, I was offered an upgrade but I had to pay for it (which I did end up doing). This was my first time going for a slightly more premium experience and staying at the QT. But by far the most disappointing. Credit where credit is due though, the decor was charming and the staff were lovely.

A really well located hotel we arrived from the South Island and the hotel was just a 15 minute drive from the port. The hotel had valet parking which was a bit expensive but very convenient. The bedroom was comfortable and well equipped. The dining room closed at 9:30 pm but room service provided a nice dinner. The hotel has a small but pleasant swimming pool and gym. Breakfast was provided on level 3 and was satisfactory. The bar service was not very good slow and limited choice. A good stay ideal for visiting the city

Great location, great service and appreciated this on a short staffed day, fine amenities. Only issue with the room: I asked for a deluxe king with a bathtub and the TV was way too far from the bed so layout was awkward, one of the lamps did not work, TV did not have chrome cast functions which is surprising, bathroom was designed as a standard 3 star hotel bathroom - All White, no cool “qt” trademark fittings and styling, no colour, only a nice mirror. That’s it. Also lots of cracks found which need attention - see photos. Was hoping for a lavish and lux room like the beautiful ones I’ve stayed in Sydney but this room was quite sub par and not in line with the QT brand.

I stayed here last weekend. The service was great - until they put a $20 bond to use a phone charger lol. Its a $7 cable... Great location, fancy bar area. If you can get a room for <$170 its worth it - not >$200 though.

We stayed for 2 nights & it was only okay at best. The hallways were dark. Our room's AC did not work & our phone didn't work either. We had to get help from the front desk. To get the help, we had to go back to the desk since the phone wasn't operating. Luckily, maintenance were able to fix both. Our room had the smallest size luggage rack we've ever seen. It hardly held our suitcase. The first night there we went to a group dinner. Service was extremely slow. Our meal took over 3 hours. I had preordered the fish. It should have been served hot but was already cold when I got it. Breakfast was served in the Hot Sauce restaurant. Their Hippopotomus restaurant was closed during our stay. The hotel definitely did not have enough staff for both mornings we were there. Our stay was disappointing & the hotel does need some updating.

Another great stay at a QT. Excellent service. Highly recommended the cocktails - the bar is unassuming but we had a great bartender. The room was fine but quite small. Very convenient location. Only complaint were the steep parking prices.

Cool place. Neat artwork. Friendly people, but ineffective staff. My heat/air wouldn't cool, so stopped at the desk to ask it be fixed. I was told they'd put a fan in my room until maintenance came in on Monday. Never happened. Drank 2 bottles of water from the refrigerator ($6.00 each) my first night there. They were never replenished. Asked the concierge to order a cab and I'd be right down. He said he would, it didn't until I was standing there in front of him. The room was comfortable and clean, but for the money the service is lacking.

Horrible. Waited 3+ hours to get into rooms and Rooms (2) dirty one room smelled and unfortunately windows couldn't be opened. Location sketch. "Harbor view" is a joke - you can't open curtains to see the view without other rooms looking straight into your room. Save yourself money and headache go elsewhere.

Great hotel with nice rooms. Excellent location opposite Te Papa and near the harbour. Just a short walk around to Courtney Street for restaurants & bars. But make sure when having a drink at the in-house bar that you actually do get your drink or be left hanging!!!! I should also add that if you want any food from the bar, don't bother. You'll wait forever!!! Lo and behold we actually never got the food. The kitchen was so slack!!!! Look like we will have to go somewhere else for a drink and snack.

This place looks really nice and elaborately decorated so the awful service and lack of quality in basic amenities was surprising. We stayed on the apartment side and had a beautiful view of the fitness room's treadmills! Anyone on them could see directly into our room with just a thin veil of an opaque curtain between us. - WiFi is AWFUL!! They even let us use their Event WiFi after I asked why our connection kept dropping. And then the Events WiFi kept dropping constantly with basic surfing and messaging - forget about streaming. After night one, we complained about the following: - Dishes in the storage cabinets weren't clean - TV wasn't working (missing an HDMI cable) We came back at 5pm and the dishes were still dirty and the TV still wasn't working. + breakfast was good and view from their Hippopotamus restaurant is gorgeous.

Unlike other reviews, I am giving this hotel a higher rating because of the polite and excellent staff. The room was nice, too. Hotel owners, if you are reading this, know that we will never come back. The decor is just too creepy. Sad looking naked ladies in the paintings. One in the dining area says "bimbo". There is a gun shooting a bullet towards a skull in a block of clear resin. Edgy art that some would appreciate, but not us.