QT Wellington

I’m giving three stars because of our mixed experience staying at the QT twice in February. We enjoyed our first stay. The room was nice - very clean. Double sinks in the enormous bathroom were great. The hotel staff were very helpful. For our second stay, we were put in room #120. It was a bigger room with a smaller bathroom - only one sink. That’s okay. The black tile in the shower however was covered in a white something - perhaps soap scum? It should have been cleaned. The entire room is decorated in wall mirrors - even the bathroom. (I don’t need mirrored walls next to the toilet) The worst part was the smell. After we questioned a front desk staff member about the (loud) periodic blast of scented spray from a device, he admitted that the room had a sewer problem. The spray was to cover it up. It wasn’t doing that. No offer to move us, or reduce the price of the room (which was more expensive than our first stay) was made. By this point we’d already gotten settled, and we didn’t plan on being in the room much anyway. We told the front desk staff about our disappointment in the room at check out. It’s a great hotel. Wonderful service. Such interesting artwork everywhere. They just shouldn’t put guests in #120 until the sewer problem is fixed. And maybe change the mirrored decor.

I stayed here recently for a business trip, and the location is absolutely unbeatable. It’s easily one of the most unique hotels in town, with a fantastic, quirky ambience that makes it stand out from your typical corporate stay. The overall vibe of the place really adds something special to a work visit. The service was good, and the rooms themselves were comfortable and well-appointed. However, I did notice one area for improvement regarding room maintenance. A few of the toiletries hadn't been replaced from the previous guest's stay. It didn't ruin the experience, but I’d suggest the housekeeping team double-check that everything is refreshed during the room service rotation. Overall, it's a great choice if you're looking for character and a central spot in Wellington. With just a little more attention to those small details in the bathroom, it would be perfect.

We booked here last minute, and found that our room had a bed with absolutely no support. It was so floppy that it was intensely painful on our backs to lie down on top of the bed covers for just a couple minutes. This was only half an hour after we checked in in the afternoon, so we called down to the office and they told us that the beds are like that but that theyd send us a board to put underneath to give it some support. They never came up with it, so we went down to get it. They then told us they dont have the board anymore (?) and that all their beds are like that so we can take it or leave it. We asked if they could cancel and refund our booking because we had not touched anything in the room except for the top of the covers, and they were unable to provide a decent bed. At this point the manager contradicted what he had said two seconds before and told us that he'd just get us to try a different room, because all the bess are different. We asked how they were different because he had just told us himself that they were all the same brand and firmness, and he said that maybe there were differences in the manufacturing tolerances, which was absolutely a lie. We asked for a refund and he said he would if he could but he couldnt, at which point we asked why and he "went back to check with IT", which included him going back and sitting alone in a visibly empty office for 3 minutes. Then he came out and said that it wasn't possible because we booked through expedia, so we pointed out that it would be easy for him to cancel without refunding admin fees, which he had no answer for and simply said he would not do it. All in all, the beds in this place are all bad as admitted by the manager himself, and if there is a problem you will get openly lied to for about an hour without any sign of resolution or customer service. I really truly recommend steering clear of this place. You could stay anywhere else and expect both less back pain and btter customer service.

Spent 2 nights, Dec 25&26th, in a Harbour view room. Room 436, was light bright and stylish. Plenty of space, with comfy chair & side table and a desk set up. The room and balcony artwork was amazing. Great view and balcony. Awesome bathroom with large tub and great amenities including super soft robes, Dyson hairdryer even bath salts for the huge tub. All the staff we met were great as was the food we sampled. I had some trepidation after reading some reviews but it was just great and the hotels art collection is amazing. I am looking forward to my next stay.

A great hotel with an artistic vibe. I especially liked the hippo door knobs. The rooms were clean and spacious. We didn't have breakfast in the hotel or ear in its restaurant. You can park at a discount ($30 per 24h) in the Te Papa parking. Take your parking ticket to reception on checking out.

In general we liked the hotel with quirky art and a nice vibe. We had a Harbour view room but the view wasn’t fantastic and the room not very big. It looks bigger on the hotel pictures.|We opted for Vallet Parking but the car park is not at the hotel and they had to go retrieve it from somewhere of you need your car. There is also a large Pay to park across the road from the hotel.|The location was too far with hardly any restaurants and cafes in close walking distance. It was handy to the museum and there was an excellent New World Supermarket a couple of minutes walk from the hotel.|The bar at the hotel was nice and breakfast was very good.|The front desk staff were nice but the concierge / vallet staff was hit and miss.|Overall a nice stay but I would pick somewhere else next time.

Lovely hotel, let down by poor customer service. The hotel feels cosy and quirky, it’s in a great location near Te Papa, with beautiful views from the restaurant on level 3 out to Wellington harbour. I loved walking through the lobby and looking at all the art. We had a Superior King room, which was small but very nicely decorated, with a very comfy bed. |What let us down was poor customer service. We had to ask for hand soap in our room (twice) - (I saw that my sister’s room had this and moisturiser - we did not ). We had to ask for our room to be serviced as they missed us. There was no explanation of how room servicing works - apparently you have to put the sign on the door. This was not obvious. There was no hotel information in our room and if it was available on the TV, we didn’t see it. We paid $25 each for continental breakfast at the restaurant. The yoghurt was empty and I asked them to refill it. They said they would but didn’t. So no yoghurt for me! On checkout I was told that they’d email me a copy of the invoice, which they didn’t. I emailed and asked for them to send it, which they haven’t. It’s not that hard to get these things right and make a guest’s stay that much better.

Great location. Interior is full of art. Some areas like breakfast section looked tired and worn.|The bar and views from restaurant are great. All staff are friendly and helpful. We had desserts and drinks all very well made.|Breakfast a la carte choice was also very good.|Our harbour view room with balcony was spacious and bed comfortable but need to keep the cleaning of the provisions in the room and cleaning of bathroom was not to the high standard expected.|We did find the hotel bathroom had poor lighting and the lifts were dark inside.|Great friendly and helpful staff.

Cool place. Neat artwork. Friendly people, but ineffective staff. My heat/air wouldn't cool, so stopped at the desk to ask it be fixed. I was told they'd put a fan in my room until maintenance came in on Monday. Never happened. Drank 2 bottles of water from the refrigerator ($6.00 each) my first night there. They were never replenished. Asked the concierge to order a cab and I'd be right down. He said he would, it didn't until I was standing there in front of him. The room was comfortable and clean, but for the money the service is lacking.

Horrible. Waited 3+ hours to get into rooms and Rooms (2) dirty one room smelled and unfortunately windows couldn't be opened. Location sketch. "Harbor view" is a joke - you can't open curtains to see the view without other rooms looking straight into your room. Save yourself money and headache go elsewhere.

Great hotel with nice rooms. Excellent location opposite Te Papa and near the harbour. Just a short walk around to Courtney Street for restaurants & bars. But make sure when having a drink at the in-house bar that you actually do get your drink or be left hanging!!!! I should also add that if you want any food from the bar, don't bother. You'll wait forever!!! Lo and behold we actually never got the food. The kitchen was so slack!!!! Look like we will have to go somewhere else for a drink and snack.

This place looks really nice and elaborately decorated so the awful service and lack of quality in basic amenities was surprising. We stayed on the apartment side and had a beautiful view of the fitness room's treadmills! Anyone on them could see directly into our room with just a thin veil of an opaque curtain between us. - WiFi is AWFUL!! They even let us use their Event WiFi after I asked why our connection kept dropping. And then the Events WiFi kept dropping constantly with basic surfing and messaging - forget about streaming. After night one, we complained about the following: - Dishes in the storage cabinets weren't clean - TV wasn't working (missing an HDMI cable) We came back at 5pm and the dishes were still dirty and the TV still wasn't working. + breakfast was good and view from their Hippopotamus restaurant is gorgeous.

Unlike other reviews, I am giving this hotel a higher rating because of the polite and excellent staff. The room was nice, too. Hotel owners, if you are reading this, know that we will never come back. The decor is just too creepy. Sad looking naked ladies in the paintings. One in the dining area says "bimbo". There is a gun shooting a bullet towards a skull in a block of clear resin. Edgy art that some would appreciate, but not us.