Quality Inn Acapulco Taupo

This place is great. We booked online late, after reception had closed because our van broke down. Reception still answered the phone when I called and put our key out and turned the lights on for us. She saw us come into the parking lot and came out to make sure we were ok. Really lovely. The room is fantastic. Two tvs and a HUGE in room hot tub. The beds have heated blankets in them! There’s air con and a well supplied kitchenette. And it’s walkable to may things.

We had a great easy stay. What we appreciated is that we were able to stay 1 night during the busy holiday period where a lot of other places were doing 2+ night minimum stays. The room was clean and tidy and the parking was great with allocated spots which I quite like. The hotel is in a great location, walking distance from town. The check in room was so cosy and festive, very welcoming. Thanks so much for a great stay!

The rooms were great and had everything we needed. We had a two bedroom apartment and it was described as having a 'spa bath.' I think it would be more accurately described as a bath with jets. The breakfast was great, starting at 6.45am and quickly replenished. Very impressed. We will definitely be back. Thanks team!

I am extremely disappointed with my experience at Quality Inn Taupo, a property operating under the Choice Hotels brand. During my stay, the air-conditioning in my room repeatedly stopped working every 10 minutes, making the room uncomfortable and unsuitable for rest. This was reported promptly to the manager. Instead of attempting a repair, offering an alternative room, or providing a reasonable solution, I was told that the issue was “not their problem” and advised to “open the window and sleep.” I requested a cancellation and refund as the room was clearly not fit for purpose. This was refused on the basis that the room could not be resold, and I was told I had to either accept the conditions or leave. Only after escalating the issue and requesting everything in writing was I offered a 50% refund, under the condition I was to check out immediatly, I only used the room for 3hrs and checked out and had to pay 50% for an issue with your proprty. I do not believe it is reasonable for a guest to pay half the cost when a core room amenity was not properly maintained and no genuine effort was made to resolve the issue. This approach places the burden of poor maintenance on the guest rather than the property. The manner in which this situation was handled was dismissive and unprofessional, and it did not reflect the standards I expect from a Choice Hotels–branded property. Experiences like this undermine trust in the brand and raise serious concerns about oversight and accountability at the property level. I would strongly encourage Choice Hotels to review how guest issues are handled at this location. Travellers should be aware of how problems are managed before booking a stay under this brand

Room was nice and clean. Nice little kitchen area with all necessary utensils and the bed was comfy. The hotel was easy to find and is well placed for the lakefront and town. Staff were very friendly and helpful. Worth for the price. Our family really enjoyed staying there during our recent summer holiday in Taupo.

We booked through Expedia. The room was a great size and the kids were excited it had an upstairs. However, it was advertised as having a spa pool in the room — which it didn’t. We were also told at check-in that breakfast was included, so we planned around that. The next morning, after waking early, we called to confirm details and were told it actually wasn’t included. We then had to change our plans and make a supermarket run instead — very disappointing. I emailed about these issues afterward but never received a reply. Not ideal. 😬

We had such a wonderful stay at this hotel! The property itself is absolutely beautiful, with a warm and inviting atmosphere that immediately makes you feel relaxed. The design and attention to detail throughout the hotel really stood out, giving it both charm and comfort. The staff were welcoming and always ready to help, which made our experience even better. From check-in to check-out, everything was smooth and hassle-free. The rooms were clean, spacious, and well-maintained, and the amenities were excellent. What we loved most was how fun and enjoyable the whole experience was – whether relaxing at the hotel or exploring nearby, we felt well taken care of and had such a memorable time. We would definitely recommend this hotel to anyone looking for a mix of beauty, comfort, and fun. Can’t wait to come back

We were greeted by a very friendly receptionist. The room was clean and tidy, and the bed was comfortable. Breakfast had a good variety and was more than enough. Nothing fancy, but definitely good. We’d stay here again — great value for the price.