Quality Inn & Suites Yellowknife

While the hotel was affordable and well located, I did not get any maid service during the 5 nights that I was there. I needed to go to the front desk to get fresh towels, toilet paper, coffee, and anything else. My flight was cancelled and stayed at the Chateau Nova at West Jet's expense. It was the same price as the Quality Inn and Suites, in much better shape, staff was friendlier, and overall much better service.

No parking made it very difficult coming from edmonton, fan in room did not work at all and AC machine with Fan option was super noisy as a bearing was failing internally. Rooms were okay but very run down and used. Staff was super nice and very polite though, made my stay tolerable and let me park in front of doors due to the larger vehicle I was in (service truck). Due to no parking and room condition I would not stay there again unless it was my last option.

Stayed here for 5 nights in October. Chose it based upon location, which is amazing. Pretty much anything that one needs is a short walk away (restaurants, souvenirs, grocery, pharmacy, etc). During those 5 nights we did not see the maid once. Needed to go to the front desk for garbage bags, fresh towels, toilet paper, etc. We survived. Rooms are dated yet functional. There is absolutely no parking at this hotel, but you can get free street parking passes from the visitors' centre a short walk away. I would stay again if for a shorter trip.

This is an old and well-worn hotel. While it looks as though the lobby has been relatively recently updated, there is no seating (and I realize why you do that), but there is no place to sit while waiting for the airport transfer, for example. Everything is worn, patched, damaged, lamps wobbly, carpets lumpy, (sometimes dirtly), and the first room I was in was STIFLING. There just seemed to be no way to control the temperature. The second room I was in, when I entered the room, there was a big pile of used sheets on the floor, which some housekeeping staff forgot to remove. Someone (I assume housekeeping staff) tried to enter my room just before 9:00 a.m. on the day of my departure. Didn't even knock first. Do they not double-check with reception to see who has checked out before they do this? Reception staff were hot and cold. The first turned from frosty to overly friendly. The second revealed too much personal information. The third ignored me as I stood there for several minutes. I know she was in the middle of something, but a simple "I'll be with you in a moment" would have gone a long way. She clearly did not have any customer service training. AND there was no place to eat. I know Ricky's was only steps away, but because of past experience, I do not patronize Ricky's. The only thing going for the Quality Inn is that it is conveniently located downtown.

The hotel was very out dated. My room didn’t have A/C but I had an old fan mounted on the wall that roared when I turned it on. My room stayed about 27 C all night long. Tried to open the window but there was no screen and the window almost fell out when I opened it so I had to close it. The chair in the room was torn and had foam coming out of it. There was gum on the seat. The bathroom door was very difficult to close and there was pee on the toilet seat which I had to wash off before I could use it. The bed was very comfortable and seemed clean. The fire alarm had a light switch attached to it so it could be turned off if desired. Carpet was very old and stained throughout the hotel. There is no parking at the hotel.

Hotel is old, room smell and not clean. No water provide. Area is in downtown which yes can access to other places. No air conditioning, but the portable AC which no place to put the hoses unless you open the windows and drop the hoses there . It so loud not sure if anyone can sleep with that noisy AC. I need to open the windows to let the air flows as room really smell. Floor is dirty, wall with stain. Homeless around the area. No seats in the lobby. I was afraid of bedbugs but thanks God there is none.

The lobby and front desk staff were both very nice but my room left a lot to be desired. Room 310 was extremely dated with a very stained/dirty carpeted floor, scuffed and scraped walls, peeling wallpaper in the bathroom, and a standalone AC unit that was quite noisy. I also didn't have any housekeeping at any point during my three night stay, so I was using the same towels for the whole time.

First the lady working when I checked in was great, she lent me her charger since I forgot mine. No parking for the hotel, you have to park on the street. At 9am you have to move or pay for parking. If you work till 4am you need to deal with parking at 9. It is a downtown older hotel in not a great area. The portable AC unit exhaust hanging out the window. You can’t close the window properly if you wanted to because it is disconnected from the closing mechanism. Room doors are alarmed so if left open they start beeping, this happened at 6am in the morning after an unrestful night. Walls are paper thin and if anyone is talking in the room next to you, you can hear every word especially if they are louder. This happened from 1:40am-3:30am. The mattress really needs to be changed. I didn’t do an inspection of the room including the bed when I checked in. I’m the morning when I was looking for my phone, a pillow flipped over and there was blood stains on the pillow. That pillow case should have been tossed out. This makes me wonder if my bedding was changed between guests or was the bed just remade. The only reason I gave it a 3 is because of the lady when I checked in, and the lady in the morning when I checked out making things right regarding the issues. Sorry Quality Inn, I still recommend going to one of the hotel.

The stinking smell in the room would not go away. Had to leave windows wide open not to gag. The carpets are disturbingly dirty. Very nice staff but hotel has no upkeep. Our towel shelf was falling off the wall. Surprising that the hotel is full and could not change our room.

I guess it has a great central location.... I would still give 0 or maybe half a star if I could. Front desk lady is nice enough. All the drunks \ homeless out front doesnt feel good and does not make the car feel safe. Oh and 0 parking is a joke. The rooms are tiny and need cleaned. No AC so +25 to try and sleep in doesnt work plus the noise from outside. Zero water pressure, uncomfy pollows. Will not be back!

from pub hair on the bed, no door lock latch, and bed bugs in the building, no visitors as well? It's run down enough like at least let people through but I get it, its bun central right outside the doors. so ghetto.

The hotel is centrally located close to all things downtown, and also provides a free shuttle bus to and from the Yellowknife airport. However, those are the positives... The rooms are tiny, ok for a lone traveller, but a couple or family would struggle for space. The bathrooms are dated, but on a par with other hotels in the chain. The TV was very intermittent, many listed channels did not come in, and often those that were received dropped out or became rather pixelated. I was there in June, and found the midnight sun to be a bother when trying to sleep. There's no air conditioning in the room (understandable for such northern latitudes) but the fan they provide has an exhaust pipe fixed into the window, which stops you from closing the window. This combines to prevent the "black-out" curtains from totally blocking out the light, and also curbs a peaceful night's sleep thanks to the noise from outside. The hotel is attached to an indoor mall which can be accessed from the lobby when it's open. But the vast majority of the stores are empty, or have limited opening hours. Even the Tim Hortons didn't open until after 12pm when I was there! With some modernisation and improvements, this could be a decent hotel, but as it is, I would look to stay at an alternate next time I'm in Yellowknife.

Conterally located and great front desk staff. OMG I knew it would not be good when they booked our confernece here. I have changed rooms already once. The walls are crazy thin and people have no manners and bang doors all night. The parties keep on going! I feel like my neighbours are in my room!! My heat doesn't work. Mom always told us not to hang out at the YK Inn when we kids because of the bar and parties lol. I am going to move to the Hotel Nova today!

What an awful, small, and sketchy hotel. Drunks in the lobby and at the doors. Rooms so small you can barely do push ups on the floor, and that matters because there is no gym of any kind. They offer a "discount" at a local gym a couple blocks away that closes before you can make it there at night, and the cost was just raised recently. No AC, just a huge fan hanging off the wall. Basically just a giant TV and a bed. With occasionally broken security chains on the door.

Price was very good There is a reason why. 80F first night and 55F second night. Parking is across from skid row bar. People yelling outside from bar all night. Area felt very unsafe. Drunks everywhere at night outside when trying to sleep. Staff at front desk amazing but bed wasn't made or towels picked up or even replaced by house keeping. Pictures were bait and switch. Didn't see that coming. On line photos were different then actual rooms.

Stayed there as part of a rally group. Terrible service. Most rooms misbooked. Hours spent correcting this at check in and some group members were left with cots. No plug ins for parking area. Temps down to -30F. Parking not attached to hotel. Understaffed. An item I had left in the room was stolen by housekeeping immediately after I checked out. Stay away.