Quality Inn & Suites Yellowknife

I had a good experience at this hotel. The room was clean. I came in with doubts because of the reviews, but I was pleasantly surprised. After speaking to the staff, who are very nice, I do not believe that the reviews are true. Yes, it is one of the oldest hotels in the city, but the price was fair and the rooms were clean. I believe the heating is central, but I had no issues - it was nice and toasty on those -40 days. If you know Yellowknife, you know the type of crowd that gathers around Downtown - this is not unusual. If you are there to see the lights, they offer tour buses and activities to do. It is attached to a small mall where you can enjoy some authentic Filipino food or try the diner Ricky's. It is near the pharmacy, shops and grocery stores.

We arrived around 2:00 AM and get into our room. There was no hot water to take showers! I called the front desk and was told all the guests had been used up all the hot water and we have to wait until the water gets hot! This was totally unheard of ! The lobby has only two couches that seats 6 people. It was crowded in the evening for all the guests all standing around that were waiting to be picked up for their evening event. Few more chairs would be nice and needed!

This hotel’s location is good, and we can eat nearby. But in the room, we can hear people out of the room talking and opening their doors. The worst part was there were people like homeless sitting on the lobby sofa that resulted in the hotel’s customers standing outside in freezing cold someday.

While the hotel was affordable and well located, I did not get any maid service during the 5 nights that I was there. I needed to go to the front desk to get fresh towels, toilet paper, coffee, and anything else. My flight was cancelled and stayed at the Chateau Nova at West Jet's expense. It was the same price as the Quality Inn and Suites, in much better shape, staff was friendlier, and overall much better service.

Great location, but lots of people harassing outside. Shuttle from airport was great. Shower didnt work well. Big TV was nice. Temp control doesn't work. Door doesn't shut on its own. Need to slam closed. Front desk team was nice overall.

Room was cold, could not adjust thermostat temperature. Did not use shower, toilet was not working, water kept running, then would not flush at all. Room was tiny, carpets dirty, bed was old, furniture appeared abused. Wallpaper patches over holes in the wall. Homeless loitering in the lobby. Did not feel clean or safe. Next morning told front desk staff about concerns from night before, was “upgraded” to a suite. Still appeared dirty and abused. Stains on carpet and sofa /chairs. No dishes in cupboards or utensils. Kitchenette was pointless. Still unable to adjust temperature above 20 degrees. Front desk offered me an extra blanket and small space heater. Ran water for a shower, water ran for 15-20 MINUTES, and never did warm up from ice cold. Could not shower. Called down to front desk and was told someone would get on it right away. Never was called back to let me know that I had hot water. No shower for 3 days. Checked out the following morning. Was not asked how my stay was, not friendly at all. Simply told me my bill would be emailed to me. I will never stay here again. Horrible experience all around. Can’t believe I was charged to stay here! They should have paid me.

It was ok, I get its an old hotel. There was filth on the walls and a dead bug on the window. Could use a good cleaning or an update reno. Tub diverter needs replacing. The shower head was way too low to shower comfortably. Thermostat didnt work. Had to leave the window open to cool the room

Good day, It was off putting to see so many RCMP officers in the lobby, and puke outside the hotel. I stayed on the 3rd floor. Room 317. When you exit the elevator there is a rancid scent of fish and wet dog. I woke up several times in the middle of the night the plumbing makes so much noise from the other rooms it woke me up. To top things off your radiators, make alot of noise too and it completely startled me. The rooms were clean and that's what matters. I let a coworker know not to stay here, they wouldn't find it safe. Margaret Anthony

The stinking smell in the room would not go away. Had to leave windows wide open not to gag. The carpets are disturbingly dirty. Very nice staff but hotel has no upkeep. Our towel shelf was falling off the wall. Surprising that the hotel is full and could not change our room.

I guess it has a great central location.... I would still give 0 or maybe half a star if I could. Front desk lady is nice enough. All the drunks \ homeless out front doesnt feel good and does not make the car feel safe. Oh and 0 parking is a joke. The rooms are tiny and need cleaned. No AC so +25 to try and sleep in doesnt work plus the noise from outside. Zero water pressure, uncomfy pollows. Will not be back!

from pub hair on the bed, no door lock latch, and bed bugs in the building, no visitors as well? It's run down enough like at least let people through but I get it, its bun central right outside the doors. so ghetto.

The hotel is centrally located close to all things downtown, and also provides a free shuttle bus to and from the Yellowknife airport. However, those are the positives... The rooms are tiny, ok for a lone traveller, but a couple or family would struggle for space. The bathrooms are dated, but on a par with other hotels in the chain. The TV was very intermittent, many listed channels did not come in, and often those that were received dropped out or became rather pixelated. I was there in June, and found the midnight sun to be a bother when trying to sleep. There's no air conditioning in the room (understandable for such northern latitudes) but the fan they provide has an exhaust pipe fixed into the window, which stops you from closing the window. This combines to prevent the "black-out" curtains from totally blocking out the light, and also curbs a peaceful night's sleep thanks to the noise from outside. The hotel is attached to an indoor mall which can be accessed from the lobby when it's open. But the vast majority of the stores are empty, or have limited opening hours. Even the Tim Hortons didn't open until after 12pm when I was there! With some modernisation and improvements, this could be a decent hotel, but as it is, I would look to stay at an alternate next time I'm in Yellowknife.

Conterally located and great front desk staff. OMG I knew it would not be good when they booked our confernece here. I have changed rooms already once. The walls are crazy thin and people have no manners and bang doors all night. The parties keep on going! I feel like my neighbours are in my room!! My heat doesn't work. Mom always told us not to hang out at the YK Inn when we kids because of the bar and parties lol. I am going to move to the Hotel Nova today!

What an awful, small, and sketchy hotel. Drunks in the lobby and at the doors. Rooms so small you can barely do push ups on the floor, and that matters because there is no gym of any kind. They offer a "discount" at a local gym a couple blocks away that closes before you can make it there at night, and the cost was just raised recently. No AC, just a huge fan hanging off the wall. Basically just a giant TV and a bed. With occasionally broken security chains on the door.

Price was very good There is a reason why. 80F first night and 55F second night. Parking is across from skid row bar. People yelling outside from bar all night. Area felt very unsafe. Drunks everywhere at night outside when trying to sleep. Staff at front desk amazing but bed wasn't made or towels picked up or even replaced by house keeping. Pictures were bait and switch. Didn't see that coming. On line photos were different then actual rooms.

Stayed there as part of a rally group. Terrible service. Most rooms misbooked. Hours spent correcting this at check in and some group members were left with cots. No plug ins for parking area. Temps down to -30F. Parking not attached to hotel. Understaffed. An item I had left in the room was stolen by housekeeping immediately after I checked out. Stay away.