Quality Inn Downtown

This was one of our worst hotel experiences. For the price I expected better as I have not been let down by quality inns before. The location was good for where we wanted to be but the rooms were dirty. You could tell it had been recently renovated, there was newer paint. But it didnt seem it had ever been cleaned since. Stains on the bed (suspicious white drops), splatter on the walls, black droplets inside the lamp shade. The beds were comfortable. We woke in the morning to zero hot water, which was less than ideal since we don't enjoy polar plunges. The TV was full of static and the remote batteries had exploded in the remote. If I'd have paid half the price I would not have been as bothered.

This place was dirty and barely maintained. Bedding had grease stains and cigarette burns. AC was covered in a thick layer of dust. Shower temp wouldn't go above lukewarm, and would randomly become ice cold for several minutes. TV was tiny and had no remote. Breakfast was basically just bread. Carpet was ripped. Mirror was horribly crooked. Luggage rack had a broken leg.

The staff was very nice and helpful, especially the manager! Hot waffle breakfast, quiet and easy to sleep. The manager helped us out in our time of need and let us keep a car there overnight. Safe convenient parking. Great access to downtown and freeways. Would stay here again.

Extremely Disappointing Experience I had one of the worst hotel experiences at this property. From the moment I arrived, the entire hotel reeked of marijuana, cigarette smoke, and incense. Unfortunately, the smell was even worse in my room. Turning on the heater only intensified the awful odor, making it unbearable to stay in the space. The room itself was poorly maintained. The walls were so thin that I could hear every sound from the adjacent rooms, including extremely uncomfortable noises of other guests engaging in intimate activities at night, making it very difficult to sleep. The electrical installations were in precarious condition, and the carpet had multiple tears. To make matters worse, there was visible mold on the bathroom ceiling, which is absolutely unacceptable for any hotel. The bedding was also a disaster. The sheets had a bad odor and caused skin irritation after a while, and the towels provided were in terrible condition, with some even torn. Adding to the disappointment, the hotel promised breakfast, but it was horrendous. There were almost no options available, and what little food there was seemed poorly maintained and unappetizing. It was clear that no effort was made to provide a decent meal for guests. Customer service was shockingly inattentive and showed no concern for the guests’ needs. To top it off, they did not refund part of the deposit charged upon check-in. When questioned, they claimed it was a municipal tax, which had never been mentioned at check-in and wasn’t charged to a colleague who stayed during the same period. This hotel was a complete letdown, and I cannot recommend it to anyone. Avoid it at all costs.

Not the best, but definitely not the worst. The guy at the front desk didn't really give a whole lot of instruction upon check in, and while there's two gates leading into the back parking are of the hotel, only one worked. The room we were in was tiny with two double beds stuffed against the wall, one of which was butted up against the wall that had the AC/heating unit. A bit outdated and the smoke detector in the room was just dangling from the ceiling. Breakfast was slightly disappointing. Cereal, muffins, toast, and waffles. By the time we made it to Breakfast, there was hardly any batter left to do waffles. Overall, not a terrible experience. I just don't think I'd stay more than one night.

Positive: Location was great for what I wanted from this trip. Everything was within 5 blocks! Hotel was old but very clean and the shower and beds were nice! Negative: The location was a bit sketchy but did not feel unsafe! Parking lot was locked w/plenty of light around the hotel. Hotel was old and my TV didn?t work ( I did not need it so I did not ask for it to be fixed) and the breakfast selection was very minimal.

I came down with severe rash and itching all over my body the morning waking up here. Went to the doctor and they said it was bed bugs. Check the room prior to sleeping here. Also, as we were packing up our items to leave, we noticed that there were things left behind from the prior stay, example being trash and empty liquor bottles. The rooms were not that clean.

Positive: Lovation Negative: 1st room bathtub has water in it and full of black hair. 2 bf room better but burn holes in the bedspread plus stains on sheets. The hotel smelled of stale smoke. No decaf coffee. Poor breakfast selection. No fruit. No protein.

This is one of the best hotels Ive gone to it has a wait bench a cable tv a pull out sofa hot break fast clean sofa air condition also close to work

The only person who was nice and hospitable was Patham. He geeeted me with a smile EVERY TIME I approached him. Michael the front desk/MAMAGER guy was rude. Any time you approach him his face turns into a mug :( and when you're asking questions he answers them like you were suppose to know the answer. Breakfast made me poop instantly. All they had was coco pebbles, cheerios and no milk. Half and half juice in the dispenser. Toast, miniature muffins and make your own waffle ( the batter wasn't fresh gave me diarrhea). One guest was complaining "They have nothing, no milk, no eggs, nothing." They won't let you take continental breakfast to your room and will chase you down the hall screaming like they're your parents to get your attention to tell it to you. But nothing was said when I walked to my room with iHop??? The halls always smell of Fentanyl and the house keepers think they run the facility. They don't come and replace your towels so I had to take my towels daily. The last day I took my towels in to the lady she told me "This?!?! No, No, No. No deposit", first of all am I supposed to bring back CLEAN towels after I bathe??? White towels look dingy BEFORE you use them ma'am. I relayed this to the manager and he didn't care. I asked who was the owner he said, "The owner is my uncle," I asked to speak to him and he said "No you can't speak to him, I'm telling you right now." Seriously?! Intentionally, these people will try to keep your deposits FOR WATEVER!!! Do not stay here. They don't like their jobs and they make it a point of making it obvious by the way the treat their guests. Im a travel dancer and let me tell you I HAVE NEVERREEE BEEN TREATED SO POORLY BY HOTEL STAFF EVER. I use to work for a motel as a house keeper and NEVEr once did I treat my guest. Yes MY GUEST. Like garbage.

The outside façade of the hotel looks nice. This changes the moment you walk in. Furniture is disheveled and torn. The rooms are grimy and really need a deep cleaning. Pillows were comfortable but mattress can use a new top and a better box springs - my husband kept sliding/rolling down to the edge. The shower tile (grout) had black mildew. The toilet was super tiny (so weird!). Windows are dirty on the outside. The hotel personnel were nice but we will not be using this location again. We stayed because it was non-refundable.

All I have is complaints, nothing good to say. Service is RUDE!! Rooms are stink!! Initial room reeked like smoke, requested another room the front desk man told us it was past the allowed time for request. My bf disputed that, went into the second room even worse! Finally I tell the guy, if I have an asthma attack you are responsible for ER bill. He then gives us third room to look at. I've never been talked to like that in hospitality business. Run and stay away!! It was an emergency stop to rest on our way home. HORRIBLE!!!!! NO stars!!!!

This place is very dirty , smells musty / smoky and is outdated. There is dirt all over the air conditioner, the exhaust fan in the restroom does not work, ceilings are moldy, popping stucco, pealing paint, tv has static( like we need bunny ears back in the day), I came in contact with two front lobby people and they were both rude and carpet is gross. The only good things are the refrigerator , microwave and lamps are working.

Absolutely disgusting establishment. There are drug addicts all over the street. When we pulled up there was a man with two giant rocks in both hands just walking around. Once we FINALLY got checked in, we walked to our room. It was filled with cigarette smoke and had someone's hair in the bed sheet. The elevators are on the verge or breaking any minute. They also get puked all over and horrible cleaned all the stench is horrific. I had to clamp my mouth from almost vomiting on our way down. We checked in, checked our room and checked RIGHT OUT. The man asked me if he could give me another room and it was so bad that my husband and I walked to a different hotel a few miles away. I am disgusted and completely in awe how this place is in business. Do not stay here!! For a few bucks more you'll get a great stay elsewhere. UPDATE-- None of my money nor deposit has been returned. My money is lost and yours will be too.

This place was nasty. I think the Motel 6 would have been a better choice. Whole place smells like cigarettes and vomit. The bed frame looked like it had water damage and the comforter had holes in it. I can guarantee that the shower has never been cleaned. The inside of the LAMP SHADES had brown goo in them. How do you do that, I have no idea. I would definitely say nut up and pay the extra $40 to stay at the Hilton.

If you like watching old-fashioned, street-walking prostitutes and new-style intravenous drug addicts, this place is fantastic! if your idea of a good time is walking your dog among hypodermic needles and used condoms, then this place is tops!! Even better, If you like being lied to, disrespected, treated like a subhuman then this is the place for you. I can guarantee the staff is dishonest, patronizing, unaccountable and then a little more dishonest, as I spent three days here and never got one story straight and never got one request/promise fulfilled. I did get many, many blanket refusals under the guise of 'corporate policy' but never once did I get a 'how may i help'? If you need to be in the area I would highly recommend spending the extra $20-$30 for the better quality, better secured, less-gross hotels nearby, like the Hilton Garden Inn or the other comparable hotels nearby that are not independently owned and actually care about customer relations. The General Manager Sunita Ryaka hides behind a fake email when you ask for her contact info. rodewayslt@gmail is not a GM address. I heard her direct her employee to give me the above address. The problems here start at the very top and trickle down.

There was an obviously used panty liner stuck to the tub in my hotel room! They apparently didn't really bother to clean the room. I reported it to the staff and they couldn't have seemed to care less and just denied it. I was gone all day and had the do not disturb up the whole time I was gone. Since I checked in very late I can't be sure if it was there when I checked in or if a hotel employee came into the room while I was gone, used the toilet, left the liner, and probably went through my stuff. I'm not completely sure which answer would actually be worse. I'm so disgusted right now. We were switched to this hotel after a disaster at another Choice Hotels property (the tub flooded the entire room). The Choice reservation line is terrible when something goes wrong too. I will absolutely never stay at another Choice Hotel property. Now I know why they were cheap and they still aren't worth that price. They also have all of their handicapped parking spaces blocked off, which is completely illegal, and the access to the accessible entrance to the sidewalk is blocked off as well. The elevator makes indescribably unholy noises even before it starts moving. Seriously, run don't walk to a decent hotel and don't make the mistake that I made. I'm pretty sure that any vermin would be too afraid to even infest this pit, at least that's what I'm hoping, but I don't even want to think about it at this point.

Currently staying in this "hotel" for a few nights at $130 per night. Being on the cheaper end in terms of pricing, my buddy and I didn't have high expectations walking into the building. The lobby receptionist was polite, but they have this insufferably loud fountain in the lobby that sounds like 6 dudes urinating into the same trough all at once. Upon arriving to room 304, we found BLACK MOLD all in the bathroom, as well as SEMEN all over the comforters. After throwing the cum comforter onto the ground (why would I sleep in cum), the cleaners came in and put the same comforter back on my bed without washing it. Truly disturbing...

It would be a zero if I could. The management at this hotel are thieves. On my stay the end of January 2022 they stole a pair of $150 sunglasses and a $24 clean canteen thermos. I talked with the person at the front desk. They refused to let me see videos from the cameras. I got a run around about it.

This was a horrible experience. Had we not arrive late I would not have stayed. I book the hotel think it was a 3-4 star, which is what it said on website, but it was definitely a one star hotel with stained sheets and cover plus everything smelling like smoke. I couldn't even sleep. At the very least I expect a hotel to have clean sheets.

I am appalled on how this Inn is being maintained, or the lack thereof. I regret not checking reviews on yelp before booking this place. I booked it through priceline in a rush, not minding the review, since we're only passing through Utah and just needed 1 night stay. We came into a dingy room, it was hot and smelled funny. I was about to lay down when I noticed the sheets are stained and found a strand of hair. Called the front desk and ask for new linens. As I kept looking around I noticed the AC vent is also, for a lack of better words.... Disgusting. (Photos for reference). Lesson learned, please check reviews before booking a room.

One word... DISGUSTING. If I could rate a zero I would. Sheets were not changed when we arrived and still had hair! We checked out as soon as we checked in. DO NOT WASTE YOUR MONEY EVEN IF ITS ONLY FOR ONE NIGHT TO REST. This place is disgusting:

I booked this hotel online and expected exactly what I saw in the pictures... instead I got a room that was not cleaned at all! The bed sheets for both beds were dirty. And when I requested front desk to clean it up, they didn't. I had a 4 night stay reservation that I paid full plus a deposit and decided to leave the hotel the very next day!!! I won't come back to this hotel! The uncleanliness and unsanitary will definitely do it for me!!!

It is dirty and the man at the front desk is rude!!! The room smells old and musty. I stay at a lot of the choice hotels and this one is the second to the worse. But most are clean and the staff is friendly. We won't be staying here again.

Very shady area. Lots of sketchy people loitering in and out of hotel. My sister was leaving her room after just checking in, to cancel the reservation because of the smell in the hotel and the unclean room. Realizing we had made a big mistake booking here. Nothing looked like the photos on the website and the reviews must be phony. The same guy that was outside appraising her jewelry on her hand and looking her up and down was now hiding in the alcove in the hall pretending to be on his phone. She called her husband to come and get her. Do not stay here. Spend more and go Marriott, Hampton, Sheraton, Springhill.

This hotel was the worst I've ever seen,the hotel was filled with the horrible smell of smoke and I saw piles and piles of cigarettes.the elevator was so small and was very unsafe . The lobby is disgusting tiny and just a horrible sight there were wholes and cigarette burns everywhere including the beds in the room speaking of the rooms they smelled like crap and had sooooo many stains I was too disgusted to stay there even 10 mins after we checked in I knew I wanted to get the hell out of there the second I stepped foot in that hell house.huge puddles everywhere that smelled like freking crap I almost passed out from the smell and the sight of the homeless people walking around inside with signs asking for money DO NOT GO HERE THIS PLACE SHOULD GET SHUT DOWN!

CRAP HOLE!!!! It's more like a dirty flophouse!!! It deserves no stars. Parking is up a narrow ramp behind the building/ very hard to maneuver a vehicle with a trailer. There is a fence and signs saying the lot is under surveillance but it would surprise me if it were. Third floor must be for guests and the bottom two are for longer term residents. While I was waiting for food, the front desk clerk told a rather ragged female that there were no visitors due to covid restrictions. Up she went. Ugh. In the morning there was a fresh pile of feces (not animal) next to the ramp to exit. STAY AWAY AT ALL COSTS!!!!! There are PLENTY of better, cleaner places to stay that are safer and more accommodating even during this pandemic!!!

DON'T STAY HERE!! Absolutely terrible! The place looked very dirty and there was a big pile of used cigarettes near the back door leading to the tiny parking lot. The elevator is very run down and made a loud screeching noise!! The room was just as dirty as the rest of the hotel too. There were holes in both of the mattresses and stains in the bedding. Plus the toilet was very short and small, only a kid could sit comfortably on that thing. The entire hotel was just too unbearable to stay in, so my family and I checked out only 10 minutes after checking in.

Ghetto and disgusting. Stains on the lampshade, comforter cover, walls - disgusting. The shower drain doesn't work properly, by then end of your shower you're taking bath. Tv barely works. Sketchy area. Two doors down from us a room was closed by the health department. Overall do not stay here even if it's cheap.

Sheets and shower were clean and the bed was comfortable. However, the bedspread had obvious stains, the fan did not cool the room, and the place is run down. The elevator wasn't working and I have a disability which makes walking difficult, especially down 4 flights of stairs with a suitcase.

Reviewer no. 33 Good location! This location is right across from a Meverik and Hotel RL (where I prefer to stay and usually do). We were just passing through on our way from Boise to Las Vegas. The customer service was top notch. When I checked in, I made good conversation with the woman behind the counter (sorry I didn't get your name, but you were super friendly). We talked about Las Vegas and that she has been there many times. She explained to me that they are in the middle of a renovation and please understand that. As I walked up the stair I noticed what she was talking about. There was no carpet in the halls, nor have they been painted. Cool-- thanks for the warning. Went into the room, and it had new carpet, new bathroom, and paint-- however, the furniture was old. I was told they will be replacing that soon. The bathroom door didn't close without force though... So. nothing fancy. A good place to lay my head for the night. Parking is TIGHT! There isn't much of it. Across the street is a big parking lot. I always park there when going to the Hotel RL (New name for Red Lion), but it's not RL's lot. Many of us parked there without any consequences. There is breakfast from 6-9 but we woke up, hit Dunkin Doughnuts and hit the road to sin city. I'd definitely stay here again, especially if I am just laying down to sleep for a few hours.

Filthiest hotel I have ever walked into. We arrived at 10pm so didn't have time to rebook. The whole game was don't touch anything. There were cigarette holes in the blankets and trash on the floor of the first room we were in so we changed rooms. Absolutely filthy. They also kept my deposit for zero reasons so now I have to call my credit card to reverse the charges

So upon check-in things were pretty easy we were able to get a room and get inside however as our night went on they could come to our door bigness calling earth I mean even calling the cell phone thing they're attempting to do a room inspection we knew no such thing about a room inspection so we did not open the door but this went on for about 30 or 45 minutes then we wake up we're getting ready to check out we asked why they came to bother us and no one knows a thing not only that they're advertising continental breakfast and they only have coffee set out for

So many things wrong with this place, I lost count. It was like a scene in a really bad, cliched movie. At about 2-3:00 in the morning, the desk clerk starts pounding and shouting at the door of my cross hall neighbor, demanding they open the door. Apparently he wanted to reconcile the conversation they had earlier. Because 3:00 am, at the top of your lungs while banging on the door, IS THE BEST TIME TO DO THIS! Meanwhile, the neighbor next to me had their phone going off every hour all through the night. Who gets calls every hour all through the night? You do the math. The plugs and associated appliances on one side of the room didn't work. I knew there was going to be a problem when they made you initial and agree you were not allowed to complain about your room 15 minutes after you checked in. WHO DOES THAT? I know you shouldn't expect much here. But this place is REALLY bad.

My stuff was taken out of the room and I wasn't notified when I got home from work thinking my belongings where all there and they where not. they gave me a partial Of my belongings and the other half was nowhere to be seen they stole my clothes and stole money that I had in the room this place is a shit hole and the owners told me it was my responsibility so now I'm out of clothes and money and they said it's my fault

First the bed had super stains, also the bedsheets. Second the plumbing is no good here. Even to urinate you must flush twice. Shower has no pressure. Customer service is horrible. When I ask to get the bedsheets and pillows change they told me 20 min wait. After 30 mins I called the front desk only to get into a big argument with the guy of the front desk names Harsh P. Who almost hit me I recorded everything

STAY AWAY! I'm a loyal Choice Hotel member, and I booked this hotel because it was a couple blocks from a conference I attended. They are currently remodeling, and I supposedly got a newly refurbished room, but it was still pretty dumpy. Bad was saggy, paint drips in the sink, construction dust over most everything! (The main areas like tops of night stands were clean, but legs of chairs, hangers, etc were dirty). I stayed for 4 days, but for the first 2 mornings, I had to get new keys because they didn't program them to work for the length of my stay. The floor I was on (2nd) was also under renovation, and often the hallway was hazy with construction dust. Totally unhealthy, and downright dangerous for anyone with breathing issues. Water quit working and the front desk was very nonchalant about it and when it might be back on. The internet was spotty in my room, and again, front desk didn't seem to care. It worked in the lobby, so they didn't seem to care, and really made me feel like I was making it up. Also, I never had room service, by my choice. But, on the third morning I went to the hall to ask a maid if I could have new washcloths. She refused (!!!) telling me they were for other rooms. Now, if I had removed the privacy placard from my door, she would've had to service my room, but she couldn't swap out my washcloths? What?!? Go somewhere else where the front desk might actually give a damn and it's not a haze of dust, noise, and mess.

I have been waiting for weeks now for the return of my 100$ deposit. I've called the office, manager is never there, never returns calls. Corporate can't help because manager needs to do their part, bank can't help until management does their part. It's a one star hotel that now has charged me as much as the nice hotel across the street. I should have just stayed at the nice hotel. I was willing to look past the dirty place, the hard beds, the creepy people doing drugs in the hallway, but not if you're going to effectively charge the same price as a 4 star room across the way. I will never stay here again. It has gone to crap now, and they've ripped me off for 100 now. They give me a run around, and I really don't know if I will ever see my 100 again. Do yourself a favor, and stay at the nicer places across the street. I will update review if they ever actually take care of this. Until then, I'll be hash tagging qualityinnisaripoff and qualityinnchoicehotelsstolemymoney

This hotel shouldn't even get a 1 star. It should get a -10 stars. I went into staying at this hotel yesterday Oct. 30th, 21 due to having a decent experience back in 2020. I don't know what happened to this place.. I only leave reviews not to nag but to inform if something is either positive / up lifting or if a consumer should be aware of a health hazard to over spending on hype. I checked needing a place to get some much needed rest. I'm in my fourth room with no sleep and fighting to get a refund. They charge a holding fee incase if the guest did something to the room. Which really.. The hotel should be paying a fee if a hotel guest is having a risk of health due poor management of the rooms prior to entry. 1st room - 302?  Smelled like smoke.  The light in the bathroom was missing a cover in which I then asked is it safe for steam?  The front desk said someone by the next day would be there to fix it. 2nd room - 231  - The toilet wasn't working and when you opened the toilet it went through out the room. The room seems it hadn't gotten air for some time.  The toilet seat underneath has paint chipping which can be an open door to bacteria viruses yet alone other harmful opportunities to the body.  Stains on the sheet above the duvet only leaving one guessing how safe it is to sleep on the bed. 3rd room - Room 403 - Major stains on the sheet above the duvet which looks like actual blood only leads to one guessing how safe it is to sleep on the bed. Wall dirty with a noticeable liquid that ran on the wall and got dried up and crusty. 4th room where I'm at now.. 406 - Stains on the sheet of the duvet. Which crusty substance on the counter. Floor entry way sticky. I bought some of my own cleaning supplies to wipe down things down. Beware.. This hotel will fight to not give you a refund. Their excuse is the lack of cleaning crew. If you know your hotel is lacking a cleaning team.. Get the managers to clean or shut it down till the hotel is clean. People are paying money for a clean room they can feel safe to sleep in. Assistant Manager Muhammad Mursalin needs to be evaluated including the rest of the management. If the main manager is the only one who can take full action on a situation when their schedule limited.. It shows how horrible management is in general with not letting on the spot employees handle immediate direct urgent situations that needs to be handled as soon as possible. #HellatQualityInn

Had stayed 3 nights, booked because of price. Rooms were clean enough, very basic, basic rooms. Walls are extremely thin and I could hear the neighbors phone ring on vibrate. Thought it was my phone as it was that pronounced. Doors slam super loud if you don't hold on to them therefor all through the night you hear doors slamming. Breakfast was alright, they weren't keeping up with the demand very well. Night staff and I don't know what his name was, but friendly. The hotel is right on busy road so lots of traffic noise as well as occasional daily homeless people around. Would I recommend this hotel to a friend, probably not.

The photos are so misleading. It is not new in the slightest. The place is run down and falling apart. It smelled terrible and you could hear everyone do everything. It's not located in the best area and would highly recommend staying other places.

I stayed one night and will never stay at a Quality Inn anywhere. Was charged a $100.00 damage deposit that was supposed to be refunded at checkout it's been 4 days and haven't seen it yet we were supposed to have 2 queen beds but they were both doubles.

On 3/19/22, I booked a room for one night (3/21/22-3/22/22) at the Quality Inn located at 616 S 200 W, Salt Lake City, UT 84101 through Priceline. The cost for the room was $77.10, which I put on my debit card. Upon arrival, I was told that they needed to collect a deposit fee of $100 which was to be refunded in 5-7 business days. I paid the deposit fee with my debit card as well. I checked in at 4:47pm, dropped my luggage off in the room and immediately left to go for a hike and get dinner. I arrived back at the hotel around 9pm, and while preparing for bed, I found several hairs and multiple stains on the bedsheets (I would attach pictures to this review showing how disgusting they were if I could). I called the front desk, and requested new sheets. The sheets that were brought to me were the incorrect size, so I took them back to the front desk. I was given a different pair of sheets, and upon returning to my room realized that these sheets were the incorrect size as well. I walked back down to the front office again, and for a third time was given sheets that did not fit the bed in my room. At this point, I requested that someone come to my room and change the sheets for me, which they did, but again the sheets had stains in multiple spots. Exhausted and frustrated at this point, I decided that I would find a different hotel to stay in, and I requested a refund for the $77.10 I spent on the room and for the $100 deposit I had paid at check in. Before leaving the hotel, I was given two separate receipts by the person at the front desk showing that they had refunded both the $77.10 and the $100. Currently, I have not received either refund, and I realized later that the refund receipts I was provided with had incorrect information on them. The receipt for the $77.10 refund has the wrong credit card information on it (type and last 4 digits), and both refund receipts have the wrong address on them. The address under my name on both receipts is a Singapore address, and I live in Colorado. I have called the hotel several times. I have been hung up on repeatedly, put on hold for over 30mins, told that the refunds will take 10-15 business days, told that they already issued refunds, told that they did not have a manager and then put on the phone with a woman named Kia who claimed to be the manager. On 3/31/22, I called Choice Hotels International. I opened a complaint (reference #10693654). I was told that they would be calling the hotel to resolve the issue and then calling me back. They did not call me back, so on 4/23/22, I called again. I spoke to a woman named Shella this time, who, again, told me she would be calling the hotel's general manager Kia and then contacting me back the next day. She never contacted me back. On 4/29/22, I submitted a complaint to the BBB, and asked for their help in contacting the hotel to resolve the issue. Even they have been unsuccessful in getting a response from Quality Inn. Neither Quality Inn or Choice Hotels International is doing anything to correct this problem. Quality Inn and Choice Hotels are dishonorable, fraudulent, unprofessional and completely lacking in customer service! It is appalling, to say the least, that they are allowed to operate this way! I will NEVER stay at another Quality Inn or any hotel associated with Choice Hotels. I will continue to call until I am refunded my money.

Driving cross country and was looking for somewhere clean and quiet to stay for one night. Reviews looked good and so did pictures so I decided to book. I arrive in the middle of the night and walk inside to find a drunk man roaming up and down the hallway where my room was, falling out of a wheelchair because beer cases were taking over the seat. The room itself I thought was fairly clean, until I found some small bugs in the bed in the morning when I had light. Also vomit all over the floor. Of course the manager was never available to speak. Gross and scary, wouldn't recommend.

Booked this hotel for three nights and couldn't make it past the first. When we checked into the hotel, there was a weird smell in the lobby and it got even worse when got to the hallway. The elevator up was very shaky and felt very unsafe. When the elevator doors opened, there were wet towels on the floor that we had to jump over. Upon walking into the room, it had a different yet equally awful smell. The room was a massive disappointment: trash under the bed, mystery stains on the wall, an unknown sticky substance on the side table, bugs and suspicious hairs in the bed, squeaky bed frame, smudges and fingerprints on the mirror and decor, and a dusty fan in the bathroom that didn't even turn on. The walls were very thin and we could hear every footstep and whisper in the halls and clear conversations from next door. After lying in the bed, my body felt itchy all over. We had to sleep on towels just to feel safe sleeping there. We were violently woken up by someone trying to get into our room. They were only stopped by the deadbolt lock. After waking up, I felt even more itchy and my eye was in pain most of the day. Do NOT stay here no matter how cheap it is. In our attempt to save money, we had to pay even more just to have a safe place to sleep.

I too agree, if I could give this place a zero I would!!! From beginning to end, filthy, smelly, run down, and old. This place needs to be burnt down and simply rebuilt! I'll remember to never stay here again. Not worth a penny, that would be overpaying!

After staying at this hotel I found these red bumps all over my body, face and neck! I inspected my friends back who stayed here with me, separate bed, and she has 10 times the amount I do! I called them to inform them and they hung up on me! Beware! My stay was 9/07/2020-09/10/2020

The front desk staff was nice enough, and the breakfast was good, but we didn't get any sleep with the room above us jumping on the bed till 2 a.m. We got a hotel as a place to sleep while our daughter was in the Nicu. We got back to the hotel at 10 pm, and needed to be back out by 6 am. At about 11:30 the room above us started making this terrible grinding/squeaking noise, so we figured that eventually they would go to bed, and we would be able to sleep. At 1 am I called the front desk and asked him to talk to the people above us, and ask them to be quite. Thirty minutes later the same noise was keeping my wife and I awake, so I called the front desk again. I asked if there were some other room available where we, and the squeakers could kind our own business. The answer to that was no: he would call them again, and the noises continued. At 1:45 I walked down to the front desk, and asked for a new room. He told me that he had called the room above us twice, and that they had told him that they weren't making any noise. I asked him to come to the room and hear the noise. He agreed, followed us, and for the thirty seconds that he was with us in the room, it was perfect silence.... He told us that he wouldn't give us a new room unless the noises started again. As soon as he left, the noises started again. I was too irritated to ask him for a new room at that point, so my wife and I sat, staring at the ceiling till the noises stopped. From working at a hotel, I understand that occasionally some guests are just night owls. I understand that occasionally people just need to be moved around, so that night owls can be night owls, and early birds can sleep. Even through the breakfast was good, the staff was friendly, and the rooms were nice, these guys lost my business. We'll be spending the next two weeks elsewhere. Thank goodness we didn't book long term.

DO NOT STAY HERE!!! One of the towels that were in the room wasn't even washed. Mind you, we didn't use it. So if the towels aren't washed, JUST IMAGINE THE SHEETS!!! This is extremely unacceptable during a pandemic. Stay somewhere else.

Really needs a paint job inside. Lots of dings on the walls. Great that breakfast was included but eggs tasted like sawdust. Other than that was clean enough and I slept well.

After our nightmare at the nearby Econo Lodge, we decided to give this place a shot. Well, the chicken bones just decorating the floor in the hall should have been a dead giveaway that this place was a cesspool. It's "nonsmoking" supposedly, yet there are people smoking in almost every room, people hanging out of the TOP FLOOR WINDOWS smoking and letting the cigarette butts hit anyone's head that might be walking by, not to mention the rooms smell like a pet shop. Our room was filled with dirty smoke air. You seriously couldn't breathe. The dressers, the desk, and the fridge all had this greasy film on them and it oddly smelled like cat pee in this random spot. So I looked down and it was either cat vomit or dried cat turd remains that were sitting right in the spot where it smelled like cat crap. We went downstairs to complain and Carl (the man working the front desk) was not happy. We were fed up with this now being the THIRD disgusting hotel room in one night, so we just wanted to leave. Carl actually refused to give us our refund when Expedia called him to request our money back. So if you actually try to stay here, please throw the chicken bone (that I'm sure will still be chillin' in the hallway) at Carl.

Don't trust this fraudulent-ass property with your credit card. They're asking a $200 (!!!) deposit for all stays, so I wouldn't trust them with that kind of cash either. They didn't rip me for the deposit (thankfully), but they did report my stay as a "no show" for god knows what reason even though I was there. Problem with that is I don't get my Choice Privileges points, and this would have paired with another stay under the summer promotion, so it cost me like 9000-ish points in total. If you're not familiar with the program, that's at least $50 in cash value. Had a normal check-in at the normal time, at which point you'd think I'd be in the system as checked in. So at some point someone had to go in the computer and intentionally change the status for some reason, which makes me think it was some kind of weird shortsighted fraud instead of incompetence. When I checked out I remember the lady was fiddling with the computer for a strangely long amount of time so I wonder if that wasn't it. Whatever the case, led to a nightmare series of phone calls to Choice and their spectacularly unhelpful customer service, who "resolved" the issue by calling the property and asking for a registration card, which of course they either lied about or couldn't be bothered to look for. "Mystery solved! The shady-ass property promised they aren't lying, that's good enough for me!" Setting that issue aside it wouldn't have done better than 2* anyway. Rooms are partially remodeled in that they put some new fixtures in the bathroom area, but the rest of the room has a bunch of old busted furniture and ancient carpet. Pulled back the comforter (one of the thick ones that they rarely clean so I always pull off the bed right away) and there was neon green old dried mucus smeared on a corner of the inside of it. Was gonna take a picture and post it, but then I thought "nah that's petty, they've been decent other than this" ... now I *really* wish I had! PAPER THIN WALLS too. Had to crank the AC and white noise machine to drown out some biker gang guy next door on the phone coordinating some fun biker gang activities on the phone late into the night. Oh and no desk chair at the actual computer desk, there was an old ratty recliner type seat in one corner, but way too large and thick to wedge in the little space between the bed and computer desk. Also conveniently located in SLC's Tweaker Central so you can get spanged / threatened while walking out to eat. Here's what you're rolling the dice on for neighbors: http://kutv.com/news/local/shots-fired-during-swat-standoff-in-downtown-slc Hell with this place and hell with Choice for aiding and abetting their bullshit. They not only lost my business forever at this property but cost a bunch of other Choice properties some business too. All for what? To cover a mistake? You get a couple dollars more if I don't get points for the stay? Great business sense there. Want a $50-ish room in SLC? Go to the Econo Lodge in Sandy, they charge about the same as this place but are way better (not the one on North Temple, that looks even worse than this place). Or most of the Motel 6s are decent. Or go on Priceline and for $50-60 you can often get one of the nice 3* properties downtown if things aren't too busy. No reason to bother with this shady dump.

We all got horrible bug bites from two different rooms so this place is infested and should be shut down immediately by the health department. AWFUL and terrible bug bites all over the four of us. F*#k you Quality inn slc.

Last minute availability, all hotels seem to be booked. This place is either going through a looooong redo or just run down, maybe both. The halls are in disrepair, ice maker 4th floor doesn't work. My room quite small but bed is comfortable with outdated furniture and tv that doesn't work. But was warned by front desk at time of checking. Expected better though. Parking behind the hotel but completely full and limited in front of hotel. Breakfast consists of oatmeal, waffles, toast and muffins. There is juice and coffee. If I could only get the old school wall heat/AC unit to turn off and warm the room up a bit , would be good. At least I had a place to sleep!

First of all, the hotel overcharged me by quoting me one rate and charging me $92 more when I checked in for my 6 night stay. Now, by that time, I was already at the hotel and every other room in town was booked so there was nothing I could do about it. My second issue is that the hotel had BEDBUGS in my room and when I asked them to change me to another room, they did so grudgingly, while at the same time telling me they thought they were being "overly apologetic" about the issue. Apparently they are used to this complaint, or they would have been more responsive (and there is no such thing as being "overly apologetic" about bedbugs, ever.) My third issue is that I was moved to a room with broken window and door latches, with very easy access to get into the room from the parking lot and no assistance from staff when I requested a window lock or blocking bar (dowel rod). My fourth issue was that the staff went into my room when I had my DO NOT DISTURB sign up, not to clean the room I guess since they didn't, and that they left the door unlatched (open) when they left. I am luck nothing was stolen. My fifth issue was that the hotel was dirty and I am certain that at least twice I encountered prostitutes in the hallways or parking lot. This hotel is not, and should NOT be considered a CHOICE hotel by any means. My sixth issue was that they overcharged me when I checked out, the desk clerk was rude, I waited over an hour for him to correct the mistake and finally gave up and left since I had a 12 hour drive in front of me. I have written to corporate and filed a chargeback on the charge. I would not recommend this hotel to ANYONE, even if I didn't like them that much. To recap, the hotel LIED about their rates, had BEDBUGS, were rude about it, failed to provide adequate security, and OVERCHARGED me. I would give them less than 1 star if I could.

The room was clean and comfortable. I had stayed at an Econo Lodge in a different city the three nights prior and this was WAY nicer! The parking lot is small and there were people hanging out which made me move my car so I could see it from my room. I went for a walk and there were a lot of homeless people. For the most part they kept to themselves but one guy started screaming at people "F*** you!!" In the room I felt safe and comfortable.

Although the staff is super friendly, this place is a no go. Situated in a sketchy part of town (or at least that's what it looked like for us) with a 24/7 open parking lot (anyone could walk up the lot without any issues). At night we noticed random people just hanging around near the cars. The room was smelly and super tiny with a very loud AC. We stayed here on our way from West Yellowstone to Cedar City. We probably just ignore the entire Salt Lake City next time we need a break. The towns adjacent to SLC are way nicer.