Quality Inn New River Gorge

Great location, clean rooms (ours had a deep bathtub for soaking), friendly staff. Great continental breakfast, very good restaurant on site (which prepared a plain chicken cutlets for our dog). We've stayed several times as we travel through the area. Consistently pleasant....we like the "older" style with access to rooms from the outside.

We stayed one night and will return first chance we get. The front desk called us before we arrived to ask if we had any requests. When we showed up the lady at the front desk was very courteous and helpful. Even gave us a lower level room upon request. The room was one of the cleanest motel rooms I've ever stayed in. It was quiet, and the beds were comfortable. This hotel has just about everything but a gym. The bar and grill is very good, convenient and lively. Great location, close to many hiking trails and natural sites. We will probably be back next week!

We stayed here for Bridge Day. The location is perfect. I spoke to several people at the office about Bridge Day shuttles and events. Everyone was super helpful and friendly (I wish I got their names so the could be properly acknowledged). The ladies who took care of the breakfast were wonderful. We have stayed at numerous "fancier" hotels and their breakfast did not compare to how nice it is here. The only draw back, were the rooms. They were very clean, but extremely dated. The rooms had holes in the walls that could be patched to make them look better.

We had a very pleasant stay. From check in to check out. friendly staff , clean rooms, great food and drinks from the onsite restaurant(Elliot’s ) Great nights sleep. Comfortable bed and bedding. And pleasantly surprised by the breakfast bar! And again, very friendly and helpful staff.

The staff was super friendly and helpful. But this place was definitely over priced @ $134/a night on a weekend. Our door barely closed without shoving it really hard. Looked like someone had kicked it in on more than one occasion. The room was clean & beds were comfy. But to get the shower to work was extremely hard. As for breakfast, it was hot but no variety. No fruit. And somewhat of a total cluster. There were a lot of people & it was hard to even move in there. Elliott Bar & Grill was good & service was great though.

The lady that checked us in was so friendly and helpful as was the rest of the staff. The breakfast was decent and what you should expect for the rate we paid. The room was clean and the bed and linens were nice and comfortable. I would have given a higher rating but we didn’t get any maid service for the two nights we stayed. I had to go to the front desk for towels. That may have been noted somewhere that it’s not included but I didn’t see it. Overall I would stay there again.

The room and bathroom were very clean. The front desk employee was very sweet. The breakfast was delicious. The bed was comfortable. The location was close to the hiking trails and the New River Gorge Bridge. I didn’t eat at the restaurant, but the food selection looked amazing.

Convenient location but needs updating. Old carpet in pet friendly room. Definitely need tile or LVP to keep clean. Our room faced a house in the back with a fence that was falling over. Couldn’t find anywhere near our room to park on a Tuesday night at 6:00pm. Breakfast was decent with a cute gift shop inside. Location was great for hiking and restaurants.

I was reaching a point at night on my journey to FL that I needed to pull over, shower, and get some sleep. I had already passed clusters of hotels so this one the only one around. It was a little more than I wanted to pay for a room but I don't regret it after my experience. First off, the man who checked me in was beyond friendly and knowledgeable. My room was really nice and clean. And the breakfast that's included (I think 6:30-10am) was awesome. They even had biscuits and gravy and I didn't think I would like them because it's just the free breakfast but the gravy was delicious and the biscuits moist. They really do a good job here and I would absolutely recommend the stay with them.

Front desk was super friendly and welcoming at check in. Check in process was very easy. The property had plenty of parking. The rooms are a bit dated, but for location right next to the national park and price I can't complain at all. Breakfast was perfect for a long day on the trails and the beds were comfortable with soft sheets and clean towels. I wouldn't hesitate to stay here again in the future.

Alana (sp?) at the front desk was super helpful with recommendations for hiking if the weather was really bad, as it was forecast to be & with restaurant recommendations. When I locked myself out of my room, she didn't show any sign of exasperation or frustration but rather happily provided me another key. There were other customers in the lobby at the time, so she asked to be reminded of my room number in a soft voice, rather than broadcasting it to everyone in earshot. Room was clean, mattress not as firm as I prefer, remodeled bathroom and terrific shower head. A little paint would go far in the appearance of the outside of the room doors. BIG negatives: unsecured wifi...unacceptable. No milk or yogurt the 2nd morning of my stay. So, no milk to drink or to have cold cereal. And I was at breakfast early...someone should have run to the store immediately once that lack was known. Location was extremely convenient for Canyon RimVisitor Center, the town of Fayetteville, hiking trails, numerous restaurants, etc.

Older but clean and everything worked well. It's a large place and has a nice pool. Decent breakfast, friendly staff. Prices higher than should be, but its a tourist area. Typical amenities, soft beds, small TV

The staff was great at check in. We typically don't stay at Quality Inn but I booked through Choice hotels app and the pictures looked great and it had great reviews. The room was generally clean, but the bottom 12 inches of the door we could see out a 1/4" gap along the edge, which also meant we saw some bugs coming in. We were on the backside by the bar and were told at check in if it gets too loud to go over and say something. I know she was being tongue and check but still. We went to the pool and it was definitely run down compared to the pictures I had seen (which is actually why I booked it- for the outdoor pool). There was a group of women next to the pool smoking and drinking beer (when there is clearly posted no glass bottles). We only stayed a few minutes at the pool as the smoke made it pretty miserable. We left for dinner and came back to no parking near our room and had to park a fair distance on the other side of the property. When we left at 5:45 am all the spots outside our room were empty which meant they were occupied by the bar. Would be great to have spots reserved for the rooms.

One of our favorite hotels!! My husband travels a lot for work & when he's close enough for me to visit on my days off, I often go see him & love when he's at this location!!

We stayed here on November 5, 21 and we were extremely pleased. This hotel was minutes away from the New River Gorge National Park visitors center. The hotel is large, with a pool, basketball court, and tennis courts. The bar on site is not to be missed! The rooms were large, beds very comfortable, decent wifi. We booked through booking and the room was around $100, a decent value. We would stay here again if in the area.

Hotel exactly as expected for a very reasonable price. Rooms were clean. Staff were friendly and even accommodated a late checkout on our behalf. Breakfast typical of free hotel breakfasts and no complaints. Very close to New River Gorge Park. 5 stars for the level of hotel we expect at this price point. Would stay again.

I definitely recommend this motel. The rooms, while a bit tired, were clean and quiet. We needed a place to stay that accepted dogs and this worked out well. When I made the reservation I spoke to Robbie/Robby who was really pleasant and when I called to confirm the day before our stay and when I checked out, we dealt with Jessica who was very sweet and helpful as well. If you don't go in expecting a five-star resort, then you will be happy.

This 5 stars is for the level of hotel this Quality Inn is. Obviously this isn't the Ritz. The woman working the front desk was super sweet and chatty. The room is a queen, non smoking, no pet room. It is what you would expect for a budget motel but it is clean and the water pressure is good. They have a very nice clean pool, 2 sets of corn hole boards out, basketball court (have seen better days) and a gift shop, restaurant (free hot breakfast), and bar which I have yet to check out. It is located very close to the Bridge walk, river rafting, and area restaurants.

booked our room here because it was close to our wedding venue. which we had to be at, at 8am. we call 2 times to let them know we were driving through the night we were assured our room was held. Get there with all our wedding decorations to be told our room was sold and there was none available. Though we just called 35 minutes prior. If you're traveling from afar do not chance it they will double book. There were several people standing outside with the same issue. Ww frequent this area but will never stay here again. They took no accountability when we showed them we had just called and reserved the room 2 nights prior also. Tru Hilton is 20 minutes away much more professional and cleaner.

Friendly staff Clean and updated room Great location Comfy beds Restaurant on site and many others located near by

Very friendly and helpful staff Clean room Somethings were outdated - recommend laminate instead of carpet Love the idea of having breakfast in the gift shop Ice machine didn't work, but went to the bar and got ice with no problem. Friendly atmosphere, should have stayed for a cocktail. Would stay again!

Very clean and comfortable stay on our trip to New River Gorge! It's very close to the hiking trails and to the New River Gorge Bridge. The restaurant menu could use some vegan options, I don't think I really even saw a vegetable on there! Luckily there are some good restaurants around the area with options!

This is an older property that tends to cater for out of town blue collar workers. That being said, the hotel is perfectly fine and safe to stay in. It is right next to the interstate, so don't be surprised if you get some noise in the room. Room was clean and I slept very well on the bed, no complaints. Complimentary breakfast buffet (they serve you) was very filling. Also the hotel restaurant/bar (not something I am used to seeing at a Quality Inn) was fine for dinner.

It was hard searching for a hotel that allowed pets, so we were happy to know they'd let us stay here with our dog. (Extra $15 p/night). I honestly didn't know what to expect of the rooms, but was happily surprised. Our room was clean, had a microwave & fridge that worked, tv, toiletries, & clean sheets. I appreciated that the towels were also clean and actually smelled like detergent. We had breakfast on 2 different days & they had options like biscuits & gravy, sausage, & eggs. I will warn you that the coffee was from a machine and not good. There weren't a lot of guests while we were here, so it was quiet and we slept pretty good. The proximity to the New River Gorge and other hiking trails is perfect. There's also a Bar next to the gift shop where you can dine and enjoy a cold one. I will Be back next time we find ourselves near this little town.

I could nickel-and-dime this review into either a four-star or a five-star review, but gave the place the benefit of the doubt for the excellent, friendly service (including a courtesy call from the manager, just to make sure that everything was OK for us in our room shortly after check-in). Our room was clean, comfortable, and quiet. Check-in and check-out were both easy and quick. The hotel has a "tired" appearance and generally is in need of some TLC and maintenance to outdoor areas. Our room had everything we needed and everything worked just fine, but it definitely had a dated feel to it. The breakfast buffet was below current industry standard, even though the person working it was friendly and did her best to make our breakfast (such as it was) a good experience.

Clean, comfortable, convenient to the bridge, if that's why you're in that part of West Virginia. Not a lot of frills, but they aren't charging for them, either. There aren't a lot of options in town, so I was very happy that this turned out to be a great choice.

This is a really nice motel. It is extremely clean. The rooms are completely redone and the bathroom fixtures are upscale. It is walking distance of old town Fayetteville with cute shops and good restaurants. There is a bar/restaurant in the back of the motel which was a fun place to grab a beer with the locals. I highly recommend this accommodation if you're looking for a place to Stay around the New River Gorge.

DO NOT stay here if you have the option. SPECIFIALY asked for a NON smoking room. We were given a smokers room. There were burn holes in the carpet burn holes in the bathtub, the smell was disgusting. Someone was doing drugs in the parking lot. They were able to give us a 10% discount. Will never stay here again. Do not stay here, spend a little extra money to stay somewhere safe and comfortable.

Nasty ! Hair in tub. Mirrors are disgusting. All blankets on beds were stained. Sheets were used., but bed were made up. Burn marks on tub. Carpet is stained. Very out dated. Fruit fly everywhere as well as . This place is disgusting . Never tried breakfast or shower. Would rather bathe in the River. Lady at front desk was nice. With that said when i asked to change rooms because of dirty sheets she said someone would come change them. If I could have found another place to stay I would have!!! Please don't waste your money here .

The beds are comfy and the pillows super-soft. The staff is friendly. Although, I requested cleaning service, it somehow fell through the cracks. Nevertheless, I give 5 stars to the Amazing Emily! She took care of my issues with ease and a smile. I hope the management knows what a gem they have there!

We stopped here for an overnight. It was dark when we arrived. The entry to the hotel was dark and the office was removed from hotel. It was a little unsettling. However once we entered the iffice and met the clerk, our fears we allayedIt is an older facility where you park outside your door. The room was small but clean and well stocked. The beds were great. We didn't have breakfast. We would definitely stay there again.

This is the third time we have stayed here. While it is an older hotel, the rooms have always been clean and comfortable. The staff have consistently been very friendly and helpful each time I have come here. It is close to the Adventures on the Gorge facility where we do our awesome whitewater rafting adventures! I have only eaten at the restaurant once but the prices were fair and the service and food were good. Due to a miscommunication during this trip, we double-booked rooms and the night clerk helped as much as she was able. The Manager, Denise, worked with me to help straighten out the situation, helping to correct a self-made royal screw up! She was pleasant, knowledgable and listened to understand the situation and worked with myself and hotels.com to remedy the situation. Bottom line, this is a good place to stay and rest during your West Virginia adventures!

Stayed here during the first weekend of 2019 Gauley Season. The staff was friendly, our room was clean, and the price was perfect. Seriously what more do you need for a weekend on the river?

We were in the area to see the New River Bridge over Labor Day weekend. This turned out to be a good place to stay if you are not into all the frills. The rooms and beds were clean. There is a large pool, guest laundry, a bar and grill and gift shop. It looks like an older motel with a lot of rooms, but they were booked full for this weekend. A free breakfast is served in the gift shop, but it was very crowded, so we had to pass. We did eat at the restaurant the night before and got great food and service. We would stay here again.

Housekeeping is so rude. Pound on your door at 9 am screening housekeeping. I tell them I'm in here, they still keep knocking. Insanity. I'm pretty sure this is how it works at every other hotel. At 9 a.m. you see who has checked out and you go clean those rooms. At checkout time then you go around. No remote control in the room either.

This place told me that I could not stay here because I was a Fayetteville Local, um rude. Like how can you turn down the people that live in your town. rude rude rude agh

The rooms themselves may be a bit dated, but they are clean and well maintained. The staff goes above and beyond to make your stay a pleasant one. The pool and attached restrooms are clean and well maintained. The restaurant in the hotel is to die for!! I try something new every night. So far, the best is the hot wings!! We get them EVERY night. They do not taste like someone threw hot sauce on them and called them wings. The sauce tastes amazing and is baked into the wings. I cannot think of a bad thing to say about this hotel. It is WONDERFUL!!

HARD working, dedicated local ownership, and local staff. They really care about the community and their customers and are constantly making nice upgrades. You can't go wrong staying here!

It was clean Affordable And the beds were comfortable ... It's a motel each room has its own entrance and a little out dated but it's the only place around ! Can't complain about anything we just slept and left passing through !

I can't believe what "Quality Inn" is letting people put their name on. This was in the middle of some restoration, it's nothing more than a really old Motel.

When you own and operate an old motel in the middle of West Virginia, where the closest competitor is numerous miles away, you can be lazy and not give a damn about your guests and property or choose to invest money and time to provide guests with a decent experience. The former is true of this motel. A lack of poor planning our part, resulted in us choosing to stay at this Quality Inn property during a recent road trip from Pittsburgh to Charlotte. We paid $115 (includes taxes) for a double room (#254) on a Friday evening. Upon check-in, we received a nearly illegible map of the property indicating which building our room was located. In all seriousness, the front desk must copy and recopy copies of the map over and over again. Please stop doing this. Once we found our room, we were greeted by a large cobweb and spider hanging out near the entryway. We slowly entered to a hot, humid, and stuffy room. We quickly turned the AC on to clear out the stagnant air. The room was filled with outdated furniture and linens, sitting atop a very noticeable dirty carpet. The pillows are half the size of a traditional pillow. The bath tub was leaking water. We later learned that it is a rule of the hotel to leave the toilet seat up to indicate that it had been cleaned. While the seat was left up, the toilet had visible human waste on the inside. There was a huge strand of hair in the sink. We also found a huge gray hair underneath one of the pillows in the bed. We also found that in the case of an emergency, leaving the room quickly would have been an issue as the safety latch would get in the way when opening the door. To exit, we had to hold the latch against the wall and pull open the door. I contacted the front desk, notified the hotel clerk of the issues, but was not offered another room. Given it was late, we sucked it up and slept decently in the bed. The significant other checked out the continental breakfast the next morning. He only returned with a half cup of what we both believed might have been coffee, although the stench was repulsive. I stopped in at the front desk before departing, hoping to speak with a manager, but she wasn't to arrive until closer to 10A. The front desk agent, a young gentleman, was very friendly and considerate (basically the only good thing at the hotel). I asked for a return phone call from the manager, but ended up calling several hours later and spoke with her. She was very friendly and understanding, although quick to call out that no house keepers have long gray hair. But, honestly, I didn't care. There is a reasonable expectation that a room is going to be clean. I asked for a full refund, but she noted that she'd rather me speak with the hotel owner when he returned on Monday. I agreed to that, but noted I'd call on Tuesday since I was travelling. I also contacted Hotels.com shortly before speaking with the manager. They opened a case regarding the situation, but noted that they would have to speak to the hotel before issuing a refund. Fast forward two days. I received a voicemail from the manager noting that she spoke to the motel owner and he agreed to offer a full refund. I am very appreciative of the refund, but it was the right thing to do. I will not return to this motel and would not recommend it to any other future guest.

Why...oh why....was everything "DAMP" with moisture in this room??? PROS: The Staff was very friendly and the morning breakfast was great! thou CONS: Both beds had sheets that were wet or damp has if they were not left in the hotel dryer long enough or maybe the room just retained that much moisture!! LOL (would explain the damp towels too!)

We were very happy with our stay. From the moment we checked in the front desk clerk was very friendly and helpful. The room was very clean. We needed towels for the pool and I was asking my husband where to find them , a maintenance worker overheard me and he immediately went and got us towels. Very friendly staff. The complimentary breakfast was very nice as well. They do have a bar/ restaurant on site but I can't review that since we were unable to go there since we were only there for a short stay. We would recommend it and stay there again

Very good for a hotel in this class and would stay again. The queen beds were comfy with four pillows on each bed which was nice. No major frills and no workout room any longer that we did see listed on some literature, but overall great value for a motel with breakfast included. Breakfast area was kept very clean and well stocked too. Note that this hotel does allow dogs so we were woken a few times by barking/whining dogs in the room near ours a few of the early mornings, but was not bothersome enough to need to call the front desk.

This is probably the last time I stay at this hotel. While I realize it is the off season for the area and workers are hard to find you should still have quality standards especially at $104 a night. There were a few tell tale signs upon checking in that we ignored; such as the mattress pad design on the sheets, an empty toilet paper roll. Jumped in the shower only to find the last guests shampoo and soap. If you can't clean the rooms properly then maybe you need to find a new career.

We were pleasantly surprised at the quality of this hotel for the rate we received. We booked this hotel under the non-refundable rate that was even cheaper than the military discount. The front staff was amazing and even held a package for me before I even checked in. We stayed in a non-smoking room on the second floor. The room needed some updating, but overall it provided the essentials. Free continental breakfast that offered waffles, coffee, eggs, sausage, biscuits, and an assortment of muffins and donuts. We would stay here again!

Zero stars. To all future travelers if there is ANY other local place to stay I would. Deciding last minute to book here was a unfortunate mistake. Don't stay here. $115 a night for this s*** hole. Quality inn???? Quality mildew smelly room sure. It's a run down old motel and MOST DEFINITELY NOT worth it. For that amount of money I'd expect a decently nice Room. All I wanted was a nice hot shower after a long tiring day. So when I got to the room turned the shower on and let it run for a while.... it never got warm or hot. Went to the lobby and explained the situation and asked for a different room. All I got was "yeah we have been having issues with that room".... my thoughts were then why in the hell did you rent it out to me let alone anyone else if there's issues. Common sense people. Not only did we not get a sorry for the inconvenience it was just annoying having to move everything to the completely other side of the parking lot and room when all I wanted was to relax. It's not worth it I would've been much happier in a tent if I had one.

This is not a bad place, considering it's a motel. This is a 4-star MOTEL. This was my first experience at a motel, and I was really hesitant when we drove up- it was a row of two-story rooms that made the outline of a square, with a swimming pool+hot tub and reception house in the middle. There were also tennis courts that are available as well. The reception ladies were really nice, and they informed us of a free continental breakfast. (Yaaaaay! That made me warm up to this place a bit) Our room was facing the highway; and although the walls were thin, it didn't bother us when we were sleeping. We also had a whole bus load of college girls that were roomed all over the place, which was really aggravating. BUT, contrary to our belief, they didn't bother us that much(or the walls were pretty soundproof to the other rooms) When we settled in our rooms (2 queen sized beds, a bathroom and shower, a tv, a safe, and a fridge) we received a call from the reception desk asking if we were doing fine. Dawwhhh!! That was so considerate of them (: The breakfast was a typical hotel breakfast, and it was located in their gift shop next to "Elliott's Bar and Grille". We didn't eat there, and the front resembled a dive bar, and it had stickers of WV university all over it. We wouldn't mind staying there again, and we probably will!

Not many places to choose from in this area so we gave this place a try. The front desk people were very friendly and helpful. This is a no frills blue collar type of place. The rooms are dated but clean. A little pricey for what it is but not outrageous.

Great service! The people were wonderful. My husband and I stayed here for 2 nights and concluded that the money is worth the value you get. Pool was clean, room was non smoking and did not smell like smoke either, continental breakfast in the morning. We left a suit behind in the room and when we returned to retrieve it, it took less than 5 minutes. We will stay here again!

Clean, covenant, pool, bar/rest. free hot breakfast what more could you ask for? Daniel at the front desk was very helpful, the room was very nice and remodeled.

Nice hotel/motel for a one night. It lay along our destination, so we stopped for the night. Nice and clean. A little overpriced, but then again, they all are.

Room was decent and clean, staff was very friendly, and continental breakfast much appreciated!

No Quality. Motor Inn style, the carpet was dirty, the maintenance person not very handy (cracks in the ceiling, door lack unsecured, shower handle had black mold. Breakfast/store lady unfriendly.