Quay Hotel & Spa

Came for two nights and would have loved to of stayed a little longer. Arrived at reception at 3pm and our room was ready. A nice, clean and warm room. We ate in both restaurants on the two evenings and couldn’t fault the service, food and ambiance. Breakfast was lovely too. Never used the spa as was put off with the times we were given to use it. Perfect location to have a ride out and visit all the sites.|Thank you for having us.

Visited for my birthday with a group of 4 girls. Rooms were clean & a great size. The spa only giving free access for set times was a little disappointing, very crammed with only 6 loungers & children allowed in for an hour of it. £25 to use is during the day. Staff at the desk & restaurant especially were lovely. Breakfast was ace also. Would definitely return.

Love this hotel, highly recommend. |Check in was easy and quick, we arrived an hour early but our room was ready. |They had a Christmas party on in the evening but we didn't hear any noise in our room.|Had a balcony overlooking the estuary, beautiful! |Lovely large spacious room and balcony. |We partly lost power but this was fixed for us immediately. |Very comfortable bed. Love the waterfall shower which was easy to use. |Fresh milk available at your request for tea/coffee big thumbs up. |We had the heating on full blast and didn't turn it off, the room definitely needs an extra heater (room 250). |Love the spa although it's quite small, no jacuzzi :(|Breakfast was good, staff were brill. Wasn't a huge selection, didn't have the usual continental meats, muffins etc, but what they did have was decent.|Highly recommend vigilios for food.|Lovely stay, highly recommend

Just stayed at the Quay and it was a pleasant experience. Location, views and the staff made the stay. The rooms are ok. We stayed in a suite and found mould on the attachments in the bath and the sealant behind the sink was also black with mould. The breakfast was good. Not as much variety as in the past but good. The main issue was the swimming pool and having children. You can only use it between 5-6 if you have kids. This resulted in a very packed out pool in this hour with spa guests and every child in the hotel practically. Not as child friendly as other hotels.

Beautiful hotel with lovely views of the Estuary and Conwy Castle. ||Checked in and found we had a slight problem with our room, this was dealt with immediately by the hotel Manager who was extremely professional and lovely.||Room was big, clean and lovely and warm.||The Spa is just great for relaxing, very clean and not too over crowded. Hair dryers and straighteners available for people to use. ||The Cove bar had a lovely atmosphere with friendly staff. We had breakfast which was one of the best I’ve had in a hotel. They dealt with my Gluten Free diet perfectly and staff couldn’t do enough for us. Check out is at 11am which gives you plenty of time. ||It was our first time staying at this hotel, a gift from our daughter. We would definitely like to return.

Attended the evening do of my cousins wedding and was very impressed with the surroundings and the location which was beautiful. Also a little mention to the bar staff who did an incredible job considering the volume of people who were coming to the bar for drinks. Only downside was waiting a long time for your turn at the bar otherwise I would definitely have given 5 stars for the service. Will definitely go back to stay there sometime as well

We stayed for my birthday. We indulged in a couple of Spa treatments (divine). We were half board and the food was beautifully presented and delicious. Our suite with balcony overlooked the river. It was our first visit but will not be our last. Thank you for a fabulous couple of days.

Never been here before but our friends frequently stay. We took the NYe package for two nights stay/b and b and two nights dinner.||The hotel was welcoming and trendy and right by the sea, with a lovely view. Our hotel room was spotlessly clean, very large and had everything you would need.||We visited the gym twice, nicely equipped but didn’t visit the spa.||The first night’s dinner was exceptional, fresh local produce at its best. NYE was a great night too, starting off with fizz and canapés, then moving to dinner. The room was full but the service here was really well organised and the food excellent again. The singer and dj were great and the night was so good. If you had room for food at 12 there was plenty more on offer.||Breakfasts were good, there was a fruit salad but no fresh fruit as such and hot food to order. If I had a small complaint it would be that service in the bar at lunch and breakfast was a bit slow, but certainly didn’t detract from our enjoyable break. Also the staff were friendly and helpful. ||We will hopefully be back for another NyE and may even get a weekend break in sometime in the summer.

I booked a spa day for me and mum via Travel Zoo.. having researched this thoroughly I discovered this was the tenth best spa in Wales! For £99 for two we had full use of the gym, pool sauna, steam room, hydrotherapy pool, selected spa treatments and a light bite. Walking from Deganwy train station we soon found this and entered a large reception..she gestured that the spa was down the hallway.. the spa was decorated lovely and the bathrooms had everything you could possibly need. At the counter I stood there for ages, until I spotted a sign signalling for us to head upstairs. There we were handed a sheet to fill in for what treatments we wanted for our 15:00 booking. Before a masseuse could get their hands on us we decided to take advantage of the pool and sauna. the changing room were spacious, offering neat facilities like a swimming costume dryer, hair dryers and plentiful showers and lockers. The swimming area was framed by sun bed loungers overlooking the hydro therapy pool ( a blast of water would pummel you every 8 minutes), a standard pool, wet sauna and a dry sauna. This was a great place to actually meet people! Swimming done, we dried off and got ready for our massage. I had specified my achey areas and my mum had asked for advice on a facial. We lay seated in the chill out room which was dimly lit with fairy lights, soothing music and comfy loungers. We were called in by a therapist who asked me vital questions like had I had a massage before and tested various oils on my skin to ensure I had no allergic reactions. My mum lay beside me opposite me, and I have to say both masseuse were highly attentive and soothed areas I could not imagine. After 50 minutes of bliss we were given a sorbet and led back to the chill out room. The free steak sandwich deal afterwards was pleasant however my mum found a large hair in hers! I would not have paid the £15 quid for it, but as it was free and starving we were uncertain what to do. The waiter service was good but it lacked atmosphere .. Overall, we came here for the spa which I have to say was brilliant so if you are in the area give it a go, and check out the French restaurant opposite the train station on the way back!!

I've only been to the Quay once for a work event in the function room. It's clearly had a lot of money invested in it (it was only built a few years ago) and nothing was too much trouble for the staff. We had lunch in the upstairs dining area which was very nice. It was self service with a choice of food all of which was very tasty and there was plenty of it. The mini cakes for dessert went down very well. It's got a great location on the Deganwy Marina with view across the river to Conwy and down the valley or out to sea depending on where you stand. Out of my price range I suspect but very nice.

Quality hotel and spa resort. The room is comfortable and modern. The spa is such a relaxing experience. The food in the restaurant is amazing. It's so impressively great. The ingredients, the taste and the whole experience is just amazing.

Top quality hotel and spa, the restaurant has just been refurbished and the Grill Room downstairs is fantastic and the food is fab! The staff in the gym are really friendly and very helpful as well! I thoroughly recommend it to anyone.

I come here quite often on business, and it is a pleasant place to stay. On a clear night the sunset can be breathtaking. The rooms are a good size, comfortable and always clean but the shower is disappointingly un-invigorating. And I think just 1 pack of biscuits is a bit mean! I've not used the spa or the pool but the gym is ok- small but everything you need for a quick visit. The food in both the restaurant and the bar is poor value for money. Service is good and well-presented food is delivered promptly which is great for business lunches. But the portions are tiny and it is not cheap. Breakfast is good but you pay for a full continental even if you just want cereal. Generally good but they could make some simple improvements.

Whilst I think this hotel is getting better over time I still dont think it lives up to its 5* claims. The location is stunning, on the Deganwy Quay overlooking the River Conwy. However the building looks like any other modern hotel and lacks imagination. The Food & Drinks are very overpriced and the service lacks the Quality and attention that it should offer. I am confident that with time this hotel will become better, at the moment I tend to avoid it as there are much better places in the area offering better value for money and a more friendly atmosphere.

This hotel is a bit hit and miss. The location is stunning the hotel, rooms and restaurant is also stunning as is the spa facilities. The only thing that lets it down is when the hotel is full it goes from a 5 star hotel to more of a 3 star hotel. Everything suffers unfortunatly which is a great shame as when I stayed during a quieter time I loved it and was eager to return. I don't think I shall ever return my last visit has put me off. Good points are room service menu is fabulous and the spa facilities as mentioned above although again this suffers when the hotel is busy make sure you book in treatments well in advance.

Love this place. Use it as a 1 or 2 night getaway, since it's an easy drive along the A55 for me. Lovely rooms, gorgeous views of the estuary, marina and Conwy from the various rooms I've stayed in. Breakfast is one of my favourite times. Take a newspaper, get a seat by the window and take your time! Staff are friendly, helpful and the atmosphere is completely unstuffy. Take a dip in the pool during the last hour, I've often had it to myself and with the lights dimmed it's sooo relaxing. free wifi and internet access from the TV in the room. lovely bar terrace and good bar food too. Check out special offers on the internet. I've never paid full advertised room rates!

I have been here for a meal and ordered burger with chips. The portion size was dissapointing, very little chips and the same goes for the dessert. Quite expensive too but it is a 5 * hotel

I treated my daughter and I to a spa day last month. On face value the staff were friendly and we enjoyed our treatments. However, that night when we got home I realised I had left a very sentimental piece of jewelry in the robe pocket they had given to me to wear whilst awaiting treatments. I immediately telephoned the Spa and I must admit they were very non-concerned. I tried to explain how important this necklace and gold cross was to me as my late father had bought it for me. The manager of the Spa told me that all robes had been removed and placed into cages ready to be taken to the laundry. I requested that I come and look through all pockets, but she said she would send a member of staff to look and would call me back. That call never came. I waited for over 2 hours then I called them. By this time I was told the laundry had been taken away. I now had no chance of looking for myself. I really felt that they did not care about my precious chain. I even contacted the laundry where the dirty linen went, and they were far more helpful. On principle, I will not be returning to the hotel because of the poor attitude from staff towards my loss. Young girls with no experience of feelings towards sentimentality I'm afraid.

I stayed here on self prescribed, R&R three night break last summer and loved it so much I booked another two nights after New Year. Again the place was lovely and relaxed, and the guy in charge of the pool/ gym when I used it was so friendly, I wanted to kidnap him and take him back to my gym at home, but........... I did notice a few more 'glitches' this time that may well put me off returning again. 1) At breakfast time they seem to have an obsession with cramming everyone onto as small an area of the restaurant as possible. The net result is that with the tables being so close to each other, you almost ended up feeling like you were sharing a table with complete strangers. Additionally, as breakfast is sometimes a buffet, you're forever conscious of people always moving around you and/or always being conscious of not wanting to disturb others when you go to the buffet. 2) My second issue is also with the breakfast and how measily the portions are when it's not self service. Personally, I feel that if you're paying the best part of £13 for a cooked breakfast, you really expect a bit more than 1 tiny sausage, 1 mediocre bit of bacon, 1 small grilled mushroom and 1 fried egg that roll around like tumbleweed in the middle of an enormous plate. When I saw other people whipping out their magnifying glasses when their 'full Welsh breakfast' was plonked down in front of them, I decided to be brave and specify that I wanted 2 of the sausage, bacon and mushroom with my scrambled eggs, (which I figured would still give them a tidy profit). However, when the chef, at the open kitchen, i.e. In full view and earshot of the dining room, saw the order he barked at the waiter, 'is this for two people?' to which the waiter replied 'no it's for the greedy one over there'. Now reading this back, I'll grant you it does sound funny, but to be honest it's not really what you expect in an apparently 5* hotel when you've already spent a fair amount of money in the place over the previous few months and are paying quite a hefty price for breakfast. 3) They charged us for a side order in the restaurant at dinner that was supposed to have come as part of the main course. 4) Whilst they have always charged a premium for the rooms with views over the Estuary, they have also apparent recently introduced a £15 surcharge if you wish to request a room on the first floor overlooking the Marina. I can understand why they have done so, but all the same it really is a bit greedy and grasping. Therefore all in all, although I absolutely loved the place in the summer, enough to make me want to return again in the winter, having seen one of the suites at The Osbourne in Llandudno, I suspect that when i return to the area again, I'll be calling The Osbourne first.