Quay Hotel & Spa

Fantastic staff. Wonderful with our dog Bayley. Made to feel very welcome. We have stayed as a couple many times but as we couldn't get our usual dog sitter brought him with us. Very clean and comfortable room. Just a couple dog friendly rooms. Very warm Hotel on a very cold and snowy weekend . Thank you everyone.

Stayed here for a conference and decided to make the most of the lovely location and spa hotel and stay another night. |I was so glad I did. The hotel is so lovely. Room was extremely clean, huge comfortable bed and excellent water pressure in the bathroom. Very quiet, heard very little noise from the outside or the hallways. Breakfast was delicious, even got a gluten free sausage! |I had dinner in the hotel 2 nights, all the food was absolutely delicious, excellent for gluten free, I am coeliac and felt extremely safe dining here, I never ate so well. All the staff I spoke to were so polite and helpful, in the restaurant and in the hotel. I visited the spa for a spa day and a treatment, the spa was lovely although a little disorganised. The treatment was great, the spa itself was lovely and clean but the changing rooms are a bit tight and no robes available when we arrived. I would definitely come back to stay here, the location is beautiful and the hotel is so lovely.

A beautiful hotel, really friendly reception staff. Rooms are big, cosy and clean. Stunning location. The spa is stunning, but sauna/steam rooms are very small and the jacuzzi is cold. The general temp of the spa was chilly too. But it is nice overall! Breakfast was fantastic, fresh and such a wide selection.

Beautiful hotel and spa, first time in North Wales and will be back it is stunning. Booked dinner B&B and spa package and paid £25 for small dog in out room. Rooms are clean and spacious however if you have a dog even though they are charging £25 which is expensive compared to some 5 star hotels you are put in a standard room facing carpark. I would want to pay to upgrade to a water view superior room but not allowed with the dog even though your paying the cleaning fee. Food is amazing everything was lovey. Could not fault it. At breakfast we asked for a double espresso and cappuccino and were bluntly told NO we do not do there here at breakfast it is tea or black coffee. We were charging it to our room but told no. So after breakfast we had to load the dog up get in the car and drive into Conwy to get coffees which is a disappointment and hassle as we went there for the experience of having everything on site. Spa treatments were amazing and the staff doing out treatments were so lovely and professional. Your given a voucher each after for 10% of retail so I picked two products that were about £140 , obviously on top of the price paid for the dinner BB and spa , we got down to the reception and she advised us it was 10% of all the products, I advised her no we are buying one product each and using out voucher each and her attitude towards us and facial expressions were appalling , that was the last impression we had of the experience, abrupt and condescending to us. Would we stay again, maybe? the room situation would need to change, we stay in hotels all over with the dog and are not put in standard rooms out of the way. What would have been an amazing stay was marred by the few issues we encountered. We dont complain at the time we tend to vote with out feet.

We visited The Quay Hotel and Spa during our journey back from Abersoch to Manchester and were very impressed. The sauna and steam facilities were excellent and spotlessly clean, making it a really relaxing stop. The staff were also incredibly friendly and welcoming, which added to the overall experience. It was the perfect break in our journey and we wouldn’t hesitate to visit again or recommend it to others.

we got married here on the 1/12/2025 fantastic location, beautiful surroundings, we were looked after from the day we arrived the day before the wedding until our departure the day after the wedding. Hannah and jane were amazing and made our day very special. the food was amazing, everyone enjoyed and the evening buffet was equally to a high standard, all the staff looked tidy and professional. i'm so grateful and happy with everything|thankyou so much||Mr and Mrs Lewis

My wife and I recently booked a one-night stay at the Quay Hotel and Spa in order to join friends on holiday there for an evening meal – we are only a short drive away. Our first impressions were something of a mixed bag. There is a splendid view across the Conwy Estuary and Deganwy Marina, with the ancient Conwy Castle sitting spectacularly in the distance. The lovely town of Conwy itself is only a few minutes’ drive. The local area however we found rather dismal.|We were initially puzzled by the lack of signage for the main entrance/reception, but found the reception staff themselves neatly uniformed, polite and helpful. Our room was spacious, clean and comfortable, and included the amenities one would expect – e.g., tea-making facilities, robes, fridge, hairdryer. Food was acceptable, but was at pub grub level, certainly not fine dining. The bar and restaurant areas both offered similar menus, but the latter was much more costly. Although service was efficient, the ambience was lifeless.|Unfortunately, there were 2 negative ‘tipping points’ relating to cost. Firstly, when we enquired about the use of the pool, there turned out to be 2 slots, early morning and early evening, when there was open access. Otherwise, a resident must pay £25 to swim. The second shock was our late evening order for a nightcap of 2 double brandies, which I charged to the room. In the morning, I was presented with a bill for £70.80, which I find outrageous. The typical cost of the same drinks elsewhere would be £16 to £20. I believe the above are simply examples of profiteering.|For general reasons as well as specific cost factors, as given, we would not return to nor recommend this establishment.

I booked the Spa and a treatment for my Mum here for her birthday whilst she was visiting from Cornwall. There is no jacuzzi or hot tub and the pool and hydrotherapy pool were tepid as was the foot baths. The saunas, steam room and Himalayan salt room were lovely though. We had a treatment- neck shoulder and scalp massage. My mum enjoyed hers, however my masseuse didn't really touch my neck or much of my shoulders. When she said we were finished I was quite surprised. I didn't say anything at the time as I hate confrontation. After that we went to have a meal, they sat us down and didn't bring us a drinks menu. When we got to ordering they bought me the wrong salad. However, what I was bought was delicious so again I didn't mention it. I emailed them to give them some feedback, not necessarily expecting anything but just so they were aware. That was four days ago and still I haven't heard anything back. So overall I would say quite disappointed and I doubt I would go back. I spent over £200 and it was quite disappointing.

I booked a spa day for me and mum via Travel Zoo.. having researched this thoroughly I discovered this was the tenth best spa in Wales! For £99 for two we had full use of the gym, pool sauna, steam room, hydrotherapy pool, selected spa treatments and a light bite. Walking from Deganwy train station we soon found this and entered a large reception..she gestured that the spa was down the hallway.. the spa was decorated lovely and the bathrooms had everything you could possibly need. At the counter I stood there for ages, until I spotted a sign signalling for us to head upstairs. There we were handed a sheet to fill in for what treatments we wanted for our 15:00 booking. Before a masseuse could get their hands on us we decided to take advantage of the pool and sauna. the changing room were spacious, offering neat facilities like a swimming costume dryer, hair dryers and plentiful showers and lockers. The swimming area was framed by sun bed loungers overlooking the hydro therapy pool ( a blast of water would pummel you every 8 minutes), a standard pool, wet sauna and a dry sauna. This was a great place to actually meet people! Swimming done, we dried off and got ready for our massage. I had specified my achey areas and my mum had asked for advice on a facial. We lay seated in the chill out room which was dimly lit with fairy lights, soothing music and comfy loungers. We were called in by a therapist who asked me vital questions like had I had a massage before and tested various oils on my skin to ensure I had no allergic reactions. My mum lay beside me opposite me, and I have to say both masseuse were highly attentive and soothed areas I could not imagine. After 50 minutes of bliss we were given a sorbet and led back to the chill out room. The free steak sandwich deal afterwards was pleasant however my mum found a large hair in hers! I would not have paid the £15 quid for it, but as it was free and starving we were uncertain what to do. The waiter service was good but it lacked atmosphere .. Overall, we came here for the spa which I have to say was brilliant so if you are in the area give it a go, and check out the French restaurant opposite the train station on the way back!!

I've only been to the Quay once for a work event in the function room. It's clearly had a lot of money invested in it (it was only built a few years ago) and nothing was too much trouble for the staff. We had lunch in the upstairs dining area which was very nice. It was self service with a choice of food all of which was very tasty and there was plenty of it. The mini cakes for dessert went down very well. It's got a great location on the Deganwy Marina with view across the river to Conwy and down the valley or out to sea depending on where you stand. Out of my price range I suspect but very nice.

Quality hotel and spa resort. The room is comfortable and modern. The spa is such a relaxing experience. The food in the restaurant is amazing. It's so impressively great. The ingredients, the taste and the whole experience is just amazing.

Top quality hotel and spa, the restaurant has just been refurbished and the Grill Room downstairs is fantastic and the food is fab! The staff in the gym are really friendly and very helpful as well! I thoroughly recommend it to anyone.

I come here quite often on business, and it is a pleasant place to stay. On a clear night the sunset can be breathtaking. The rooms are a good size, comfortable and always clean but the shower is disappointingly un-invigorating. And I think just 1 pack of biscuits is a bit mean! I've not used the spa or the pool but the gym is ok- small but everything you need for a quick visit. The food in both the restaurant and the bar is poor value for money. Service is good and well-presented food is delivered promptly which is great for business lunches. But the portions are tiny and it is not cheap. Breakfast is good but you pay for a full continental even if you just want cereal. Generally good but they could make some simple improvements.

Whilst I think this hotel is getting better over time I still dont think it lives up to its 5* claims. The location is stunning, on the Deganwy Quay overlooking the River Conwy. However the building looks like any other modern hotel and lacks imagination. The Food & Drinks are very overpriced and the service lacks the Quality and attention that it should offer. I am confident that with time this hotel will become better, at the moment I tend to avoid it as there are much better places in the area offering better value for money and a more friendly atmosphere.

This hotel is a bit hit and miss. The location is stunning the hotel, rooms and restaurant is also stunning as is the spa facilities. The only thing that lets it down is when the hotel is full it goes from a 5 star hotel to more of a 3 star hotel. Everything suffers unfortunatly which is a great shame as when I stayed during a quieter time I loved it and was eager to return. I don't think I shall ever return my last visit has put me off. Good points are room service menu is fabulous and the spa facilities as mentioned above although again this suffers when the hotel is busy make sure you book in treatments well in advance.

Love this place. Use it as a 1 or 2 night getaway, since it's an easy drive along the A55 for me. Lovely rooms, gorgeous views of the estuary, marina and Conwy from the various rooms I've stayed in. Breakfast is one of my favourite times. Take a newspaper, get a seat by the window and take your time! Staff are friendly, helpful and the atmosphere is completely unstuffy. Take a dip in the pool during the last hour, I've often had it to myself and with the lights dimmed it's sooo relaxing. free wifi and internet access from the TV in the room. lovely bar terrace and good bar food too. Check out special offers on the internet. I've never paid full advertised room rates!

I have been here for a meal and ordered burger with chips. The portion size was dissapointing, very little chips and the same goes for the dessert. Quite expensive too but it is a 5 * hotel

I treated my daughter and I to a spa day last month. On face value the staff were friendly and we enjoyed our treatments. However, that night when we got home I realised I had left a very sentimental piece of jewelry in the robe pocket they had given to me to wear whilst awaiting treatments. I immediately telephoned the Spa and I must admit they were very non-concerned. I tried to explain how important this necklace and gold cross was to me as my late father had bought it for me. The manager of the Spa told me that all robes had been removed and placed into cages ready to be taken to the laundry. I requested that I come and look through all pockets, but she said she would send a member of staff to look and would call me back. That call never came. I waited for over 2 hours then I called them. By this time I was told the laundry had been taken away. I now had no chance of looking for myself. I really felt that they did not care about my precious chain. I even contacted the laundry where the dirty linen went, and they were far more helpful. On principle, I will not be returning to the hotel because of the poor attitude from staff towards my loss. Young girls with no experience of feelings towards sentimentality I'm afraid.

I stayed here on self prescribed, R&R three night break last summer and loved it so much I booked another two nights after New Year. Again the place was lovely and relaxed, and the guy in charge of the pool/ gym when I used it was so friendly, I wanted to kidnap him and take him back to my gym at home, but........... I did notice a few more 'glitches' this time that may well put me off returning again. 1) At breakfast time they seem to have an obsession with cramming everyone onto as small an area of the restaurant as possible. The net result is that with the tables being so close to each other, you almost ended up feeling like you were sharing a table with complete strangers. Additionally, as breakfast is sometimes a buffet, you're forever conscious of people always moving around you and/or always being conscious of not wanting to disturb others when you go to the buffet. 2) My second issue is also with the breakfast and how measily the portions are when it's not self service. Personally, I feel that if you're paying the best part of £13 for a cooked breakfast, you really expect a bit more than 1 tiny sausage, 1 mediocre bit of bacon, 1 small grilled mushroom and 1 fried egg that roll around like tumbleweed in the middle of an enormous plate. When I saw other people whipping out their magnifying glasses when their 'full Welsh breakfast' was plonked down in front of them, I decided to be brave and specify that I wanted 2 of the sausage, bacon and mushroom with my scrambled eggs, (which I figured would still give them a tidy profit). However, when the chef, at the open kitchen, i.e. In full view and earshot of the dining room, saw the order he barked at the waiter, 'is this for two people?' to which the waiter replied 'no it's for the greedy one over there'. Now reading this back, I'll grant you it does sound funny, but to be honest it's not really what you expect in an apparently 5* hotel when you've already spent a fair amount of money in the place over the previous few months and are paying quite a hefty price for breakfast. 3) They charged us for a side order in the restaurant at dinner that was supposed to have come as part of the main course. 4) Whilst they have always charged a premium for the rooms with views over the Estuary, they have also apparent recently introduced a £15 surcharge if you wish to request a room on the first floor overlooking the Marina. I can understand why they have done so, but all the same it really is a bit greedy and grasping. Therefore all in all, although I absolutely loved the place in the summer, enough to make me want to return again in the winter, having seen one of the suites at The Osbourne in Llandudno, I suspect that when i return to the area again, I'll be calling The Osbourne first.