Quay Hotel & Spa

Nice room, clean and functional. The spa is beautiful and the thermal circuit is pretty good. The food was really good, best cherry sorbet ever. Drinks were OK. Could do with a nicer coffee bean, but it was alright. Would definitely stay again. The friendly, warm and helpful staff made the experience.

We spent three nights at this hotel and intend re-visiting in the very near future. The location is outstanding with views over the estuary towards Conwy and the castle, or out towards the sea, at the mouth of the estuary. Sea views are worth every penny as you watch the ever changing estuary and the stunning landscape, with sea birds constantly passing by, or feeding by the rivers edge. The hotel has all the facilities you could need to keep you entertained regardless of the weather and the staff are outstanding. Every single person we met from Katie and Maria on reception to the man dutifully watering every flower (of which there is a huge number) in the gardens was so friendly and helpful. The food in the restaurant is a real surprise because it is so much better than most hotels often rather bland offerings! If you like quality cuisine at reasonable prices then you will love the restaurant. In trying to balance a review of a venue we truly loved on our first visit we would say that the rooms though spacious, spotlessly clean and comfortable are slightly dated. Our room had an overhead shower over a bath which for a hotel of this quality is rare these days. Still this is a small price to pay for such a lovely venue with great food, wonderful staff and a stunning location. Well done to all the staff and the owners for creating somewhere so special.

Great location, lovely rooms, friendly staff. The spa was nice with lovely treatment rooms and various treatments on offer. Food was delicious, we ate breakfast which was included and dinner in the Cove Bar, that was busy on Friday night and you could not book so get there by 7pm. Loads of easy parking and a 30 minute stroll to Conwy Castle if you did not want to drive there.

Wow! What an amazing hotel! From the "sunshine" greeting on reception to the exceptional spa treatment, the staff were incredible. Staff are customer service professionals who are intuitive and go the extra mile. The hotel is modern, spotless, shiny and welcoming. Our wait staff at dinner could not do enough for us. The spa is out of this world and the massage treatments are superb and luxurious, again with professional, experienced staff. I loved it so much that I returned for another stay the following week. Don't hesitate to book this property. Thank you for the wonderful service. 😍

Mid week stay was absolutely value. Food fantastic, spa fantastic and defiantly recommended after our hike up the mountain. Staff couldn't have been more accommodating. With lovely views in the bar area. Easy 10 from me.

Lovely hotel. Big rooms/bathrooms. Great breakfast. Super pool. Shame about the £25 fee for using the pool as a guest during daytime. Ruins the guest experience as it diminishes the perceived value of hotel guests. £5/£10 would be more reasonable.

Just returned from a great weekend spent here❤️ We stayed in one of the terraced rooms looking out onto the estuary. What a view!!! The rooms were very clean and comfortable. Breakfast and meals were lovely. All the staff were amazing..... helpful, attentive and always with a smile. Shame it's taken us so long to discover this gem but we'll definitely be returning ⭐⭐⭐⭐⭐

Yet another fantastic return visit with my sister. Excellent food, friendly helpful staff, good spa treatments, what more could you ask for? Thank you to Shaun, Claire at reception, Liam for our cocktails, Chris, chef for our lobsters on our last evening and every member of the team who made our stay so enjoyable. We are looking forward to seeing you all again next year.

I booked a spa day for me and mum via Travel Zoo.. having researched this thoroughly I discovered this was the tenth best spa in Wales! For £99 for two we had full use of the gym, pool sauna, steam room, hydrotherapy pool, selected spa treatments and a light bite. Walking from Deganwy train station we soon found this and entered a large reception..she gestured that the spa was down the hallway.. the spa was decorated lovely and the bathrooms had everything you could possibly need. At the counter I stood there for ages, until I spotted a sign signalling for us to head upstairs. There we were handed a sheet to fill in for what treatments we wanted for our 15:00 booking. Before a masseuse could get their hands on us we decided to take advantage of the pool and sauna. the changing room were spacious, offering neat facilities like a swimming costume dryer, hair dryers and plentiful showers and lockers. The swimming area was framed by sun bed loungers overlooking the hydro therapy pool ( a blast of water would pummel you every 8 minutes), a standard pool, wet sauna and a dry sauna. This was a great place to actually meet people! Swimming done, we dried off and got ready for our massage. I had specified my achey areas and my mum had asked for advice on a facial. We lay seated in the chill out room which was dimly lit with fairy lights, soothing music and comfy loungers. We were called in by a therapist who asked me vital questions like had I had a massage before and tested various oils on my skin to ensure I had no allergic reactions. My mum lay beside me opposite me, and I have to say both masseuse were highly attentive and soothed areas I could not imagine. After 50 minutes of bliss we were given a sorbet and led back to the chill out room. The free steak sandwich deal afterwards was pleasant however my mum found a large hair in hers! I would not have paid the £15 quid for it, but as it was free and starving we were uncertain what to do. The waiter service was good but it lacked atmosphere .. Overall, we came here for the spa which I have to say was brilliant so if you are in the area give it a go, and check out the French restaurant opposite the train station on the way back!!

I've only been to the Quay once for a work event in the function room. It's clearly had a lot of money invested in it (it was only built a few years ago) and nothing was too much trouble for the staff. We had lunch in the upstairs dining area which was very nice. It was self service with a choice of food all of which was very tasty and there was plenty of it. The mini cakes for dessert went down very well. It's got a great location on the Deganwy Marina with view across the river to Conwy and down the valley or out to sea depending on where you stand. Out of my price range I suspect but very nice.

Quality hotel and spa resort. The room is comfortable and modern. The spa is such a relaxing experience. The food in the restaurant is amazing. It's so impressively great. The ingredients, the taste and the whole experience is just amazing.

Top quality hotel and spa, the restaurant has just been refurbished and the Grill Room downstairs is fantastic and the food is fab! The staff in the gym are really friendly and very helpful as well! I thoroughly recommend it to anyone.

I come here quite often on business, and it is a pleasant place to stay. On a clear night the sunset can be breathtaking. The rooms are a good size, comfortable and always clean but the shower is disappointingly un-invigorating. And I think just 1 pack of biscuits is a bit mean! I've not used the spa or the pool but the gym is ok- small but everything you need for a quick visit. The food in both the restaurant and the bar is poor value for money. Service is good and well-presented food is delivered promptly which is great for business lunches. But the portions are tiny and it is not cheap. Breakfast is good but you pay for a full continental even if you just want cereal. Generally good but they could make some simple improvements.

Whilst I think this hotel is getting better over time I still dont think it lives up to its 5* claims. The location is stunning, on the Deganwy Quay overlooking the River Conwy. However the building looks like any other modern hotel and lacks imagination. The Food & Drinks are very overpriced and the service lacks the Quality and attention that it should offer. I am confident that with time this hotel will become better, at the moment I tend to avoid it as there are much better places in the area offering better value for money and a more friendly atmosphere.

This hotel is a bit hit and miss. The location is stunning the hotel, rooms and restaurant is also stunning as is the spa facilities. The only thing that lets it down is when the hotel is full it goes from a 5 star hotel to more of a 3 star hotel. Everything suffers unfortunatly which is a great shame as when I stayed during a quieter time I loved it and was eager to return. I don't think I shall ever return my last visit has put me off. Good points are room service menu is fabulous and the spa facilities as mentioned above although again this suffers when the hotel is busy make sure you book in treatments well in advance.

Love this place. Use it as a 1 or 2 night getaway, since it's an easy drive along the A55 for me. Lovely rooms, gorgeous views of the estuary, marina and Conwy from the various rooms I've stayed in. Breakfast is one of my favourite times. Take a newspaper, get a seat by the window and take your time! Staff are friendly, helpful and the atmosphere is completely unstuffy. Take a dip in the pool during the last hour, I've often had it to myself and with the lights dimmed it's sooo relaxing. free wifi and internet access from the TV in the room. lovely bar terrace and good bar food too. Check out special offers on the internet. I've never paid full advertised room rates!

I have been here for a meal and ordered burger with chips. The portion size was dissapointing, very little chips and the same goes for the dessert. Quite expensive too but it is a 5 * hotel

I treated my daughter and I to a spa day last month. On face value the staff were friendly and we enjoyed our treatments. However, that night when we got home I realised I had left a very sentimental piece of jewelry in the robe pocket they had given to me to wear whilst awaiting treatments. I immediately telephoned the Spa and I must admit they were very non-concerned. I tried to explain how important this necklace and gold cross was to me as my late father had bought it for me. The manager of the Spa told me that all robes had been removed and placed into cages ready to be taken to the laundry. I requested that I come and look through all pockets, but she said she would send a member of staff to look and would call me back. That call never came. I waited for over 2 hours then I called them. By this time I was told the laundry had been taken away. I now had no chance of looking for myself. I really felt that they did not care about my precious chain. I even contacted the laundry where the dirty linen went, and they were far more helpful. On principle, I will not be returning to the hotel because of the poor attitude from staff towards my loss. Young girls with no experience of feelings towards sentimentality I'm afraid.

I stayed here on self prescribed, R&R three night break last summer and loved it so much I booked another two nights after New Year. Again the place was lovely and relaxed, and the guy in charge of the pool/ gym when I used it was so friendly, I wanted to kidnap him and take him back to my gym at home, but........... I did notice a few more 'glitches' this time that may well put me off returning again. 1) At breakfast time they seem to have an obsession with cramming everyone onto as small an area of the restaurant as possible. The net result is that with the tables being so close to each other, you almost ended up feeling like you were sharing a table with complete strangers. Additionally, as breakfast is sometimes a buffet, you're forever conscious of people always moving around you and/or always being conscious of not wanting to disturb others when you go to the buffet. 2) My second issue is also with the breakfast and how measily the portions are when it's not self service. Personally, I feel that if you're paying the best part of £13 for a cooked breakfast, you really expect a bit more than 1 tiny sausage, 1 mediocre bit of bacon, 1 small grilled mushroom and 1 fried egg that roll around like tumbleweed in the middle of an enormous plate. When I saw other people whipping out their magnifying glasses when their 'full Welsh breakfast' was plonked down in front of them, I decided to be brave and specify that I wanted 2 of the sausage, bacon and mushroom with my scrambled eggs, (which I figured would still give them a tidy profit). However, when the chef, at the open kitchen, i.e. In full view and earshot of the dining room, saw the order he barked at the waiter, 'is this for two people?' to which the waiter replied 'no it's for the greedy one over there'. Now reading this back, I'll grant you it does sound funny, but to be honest it's not really what you expect in an apparently 5* hotel when you've already spent a fair amount of money in the place over the previous few months and are paying quite a hefty price for breakfast. 3) They charged us for a side order in the restaurant at dinner that was supposed to have come as part of the main course. 4) Whilst they have always charged a premium for the rooms with views over the Estuary, they have also apparent recently introduced a £15 surcharge if you wish to request a room on the first floor overlooking the Marina. I can understand why they have done so, but all the same it really is a bit greedy and grasping. Therefore all in all, although I absolutely loved the place in the summer, enough to make me want to return again in the winter, having seen one of the suites at The Osbourne in Llandudno, I suspect that when i return to the area again, I'll be calling The Osbourne first.