Queen Victoria Hotel

I’m genuinely disappointed with my recent stay at the Queen Victoria Hotel. As a 5-star property, I had high expectations for cleanliness and professionalism, but unfortunately, my experience did not reflect that standard. This was an especially meaningful trip for me and my husband — our honeymoon — and we were looking forward to a memorable, luxurious experience. However, I was shocked to receive a bathrobe that had visible blood stains in two different areas. This is completely unacceptable for any hotel, let alone one of this caliber. I immediately reported the issue to the manager and handed the item to her, expecting that such a serious hygiene concern would be handled with urgency and care. Instead, her only response was, “Sorry, we will exchange it for you.” There was no genuine apology, no follow-up, and no reassurance that the matter would be investigated or prevented in the future. This experience left us extremely disappointed and uncomfortable, especially during what was supposed to be a special and romantic time. I truly hope the management takes this feedback seriously and reevaluates their quality control and service standards — as this experience did not reflect the level of care expected from a 5-star establishment.

My backpack was unzipped and cash stolen while my room was being cleaned. After the hotel performed their "investigation" they determined "no procedure was violated". The bathrooms also have no fans or ventilation. Gross!

Love this hotel. Beautifully appointed rooms, great beds, and tasty breakfast. The service is really top notch. For example, the staff didn't just recommend a place for dinner, they made a reservation and walked us there as well. It's an intimate place, with great views. I fully recommend it!

Beautiful hotel, nice bar and restaurant but greatest asset is the people. My luggage from the US didn’t arrive and the manager and a concierge helped me find the right stores in a nearby mall to buy clothes and other necessities. Thank you!

We loved QV hotel! We were made to feel at home because of the friendly and professional way we were treated. The food was wonderful and the bar had lots of choice. Go there if you can.

A fantastic hotel with friendly and helpful staff, offering a delicious breakfast with a stunning Table Mountain view. The modern facilities, efficient and quiet air conditioning, and convenient on-site parking (no reservation needed) add to the comfort. The location is unbeatable, within walking distance of the Waterfront, making it ideal for both tourists and business travelers. While the rooms are slightly smaller than expected for a 5-star hotel, the charm of the historical building compensates for this limitation.

Great location, great service, great view of table top mountain from it room. The breakfast was top notch and the staff can help you book whatever you want right there. It's perfect access to the night life, restaurants, Marina, etc... AND SAFE!

The hotel was amazing. Rooms were fantastic, and the staff was even more wonderful. They really went above and beyond. We will be back to wonderful Cape Town and we will definitely stay here again. I also had a massage at the hotel spa and it was truly one of the best ones I’ve ever had. When you get one ask for Susan - she is amazing!