Queenstown Gateway Apartments

It was ok, but not for this price. Liked · The stay was ok. Close to the airport, Macca's and bus stop. It was quiet, the staff was nice but the reception is manned only until 2pm. If you need any help after - you have to wait for next day. Tea and coffee were provided. You can have your trashed picked up and also fresh towels every day, but only before 2pm. We had our own designated parking space. Disliked · It wasn't clean. We found someone earrings, lots of dust and mold. I understand, the building is old, but you can still try to keep it clean. Some blankets we found didn't look fresh too. The dishwasher smelt in a bad way, some dishes didn't look clean. We had to buy our own oil, salt and kitchen towels to cook. Only one bedroom had a heating system, two others only had heated blankets. They also asked for 10 stars review, but I recommend increasing quality of the stay first.

Do not under any circumstances book this accommodation in advance. They will make an excuse to cancel mere days before you arrive when they realise they can make more money from late bookings instead. In my case, I booked two months in advance and then they claimed my card was invalid days before I arrived. Despite it working perfectly for all other bookings, I updated it twice with other working cards and they again claimed it didn’t work - there were no notifications from my bank and those cards all worked on all other transactions. I tried to contact them by phone, email and through the booking.com app multiple times and they never responded. I contacted booking.com who couldn’t get through to them either. They finally responded saying they were all booked up - of course they were, they’d cancelled my booking intentionally so they could rent out the pre-booked rooms more expensively during their busiest period. So, if you’re going to Queenstown I suggest playing it safe and booking somewhere reputable instead. Luckily, I found somewhere last minute that looks alright (paid for using one of my supposedly “invalid” cards, of course!) but it was a pain in the neck to have to deal with this kind of duplicitous treatment while on holiday in regional NZ.

DO NOT BOOK THIS PLACE! I don’t normally leave such review. Just like the other customer, the property manually cancelled our booking 5 days before us arriving without any communication. We tried updating several cards, and those cards are definitely working. The given grace period is 24-hour. But the cancellation happened minutes after we updated our cards. The room is filled right after the cancellation and there’s no availability immediately. They are prioritising some other source of customer, perhaps selling the room at a higher rate they sold in Booking.com.

Stayed for one night. I really enjoyed my stay here as the view was incredible and everything was so clean - as if I was the first person who had ever stayed in this room! Will stay again if I ever revisit Queenstown.

We stayed in Unit 4 and it was awesome. Such a great location with a beautiful bus ride easily into the city. The apartment was clean and had everything you need. Would definitely stay again.I stayed with a friend but it would be great for a family also.

Queenstown Gateway Apartments are a practical, budget-friendly choice with excellent location near Frankton and the airport, decent space and facilities great for travellers who plan to be out exploring most of the time. However, if you’re after a more polished hotel experience with on-site staff and luxury finishes, there are better options in central Queenstown.

We stayed in apartment 10, it was very dirty. Toilet heat wasn’t working. Toaster never been cleaned. Even was putrid. I would never stay here again. I wish I had looked at the reviews before booking .

DO NOT STAY HERE. We booked at room for 7 guys who were working in Queenstown, they got there late in day to find the apartment with 2 rooms had 1 room locked and they couldn't get into it. No one was on site and no would would answer the phone so they guys had to then try and find accommodation for 2 of them late in the day.|Amby the manager will now not believe us as her housekeeper told her it was not locked, she then asked us for proof. She will not refund us any money but after lots of emails she came back with a small credit saying "Kindly note that this is being offered purely as a gesture of goodwill, and not as an admission of fault"|All she had to do was apologies and offer us some sort of refund and we would have gone back, but never will we stay there again.|There are lots of bad reviews on here from this place lately, so stay clear!!!!