jackvanderheydenv
Google
We stayed for one night on 31/10/2025, passing through from Wānaka, and our check-in experience was genuinely one of the highlights of our trip. The woman at reception — her name started with J (I wish I remembered the full name!) — was absolutely incredible.||||From the moment we walked in, she greeted us with a huge smile and this warm, upbeat energy that instantly made us feel at home. Instead of just handing over a map and sending us off, she took the time to:||||Give us a clear rundown of how the park works, including where everything is and what’s open.||||Point out the best spots to hang out and relax, and a couple of hidden favourite local places to check out nearby.||||Share helpful tips for getting around the area — the kind of stuff only locals know.||||And yes — the classic Kiwi reminder to watch the speed around the park 👀😂 which was actually really appreciated!||||She didn’t rush us, didn’t talk like she was reading from a script — it was genuine, friendly conversation. It felt like being welcomed by someone who really cares about creating a good stay, not just doing a job.||||The park itself was tidy, well-kept, and had everything we needed — but honestly, the hospitality at check-in was what set the tone. It made us feel like we were more than just passing guests.||||Whoever she is — please pass on our thanks. She’s a star. 🌟||||Would 100% stay again.