Steven S.
Google
Quest Hotel Cebu has a very good location—just across Cebu Business Park, making it highly accessible for both business and leisure.
Breakfast at Puso Restaurant was good, with a generous selection of Filipino dishes. Most of the food was enjoyable, although the chorizo leaned more on the sweet side. Personally, I still prefer the savory, traditional chorizo de Cebu.
Service is where this experience truly stood out—largely because of Paul from Puso Restaurant. He was genuinely warm and attentive, moving from one table to another and checking on guests several times without being intrusive. His service felt sincere and professional, and he even went the extra mile to offer something special for the kid in our party, which we truly appreciated.
I even asked if Paul was already a supervisor—he isn’t yet. When I told him, “If I were the Food and Beverage Manager, I would promote you,” I meant it sincerely. He is the kind of service staff who should not only be appreciated, but developed, promoted, and well taken care of by any hotel property. Team members like Paul don’t just serve guests—they elevate the entire dining experience.
The only minor downside was the restaurant receptionist, who could have been more welcoming, as a smile goes a long way in hospitality. Overall, Quest Hotel Cebu offers a comfortable stay, a great location, and a breakfast experience made memorable by excellent service.