Lual Grang
Google
Dear Quest Owner,
I hope you see this review. I would like to bring to your attention an unfortunate incident that occurred last night at your Quest King William South hotel. As a frequent customer who has stayed in numerous Quest hotels across Australia, I have never encountered such blatant racism from the staff members and management.
It is disheartening to witness such poor training and disregard for treating individuals with respect and dignity. Being a member of society, no one should be subjected to the discomfort I experienced at your hotel reception, especially as someone travelling from interstate.
When I attempted to address the issue and referred to your policies, it became apparent that the rules being imposed upon me did not align with your actual policy. Upon questioning this discrepancy with the young lady at the reception, she promptly contacted the manager. Unfortunately, the manager spoke to me in a rude manner over the phone, giving me the ultimatum to either accept the policy or leave.
In light of this situation, I made the decision to leave the hotel voluntarily and requested a refund. However, the lady at the reception refused to provide the refund and instead called the police on me, falsely claiming that I had threatened her. I would like to bring to your attention that there are cameras at your reception, which would clearly show that I did not engage in any disrespectful behavior. I implore you to review the video footage and listen to the audio recordings to verify the truth of the matter.
As a result of this distressing experience and the treatment I endured, I found myself stranded in Adelaide without alternative accommodation until this morning. I believe it is in the best interest of the Quest franchise to disassociate itself from staff members who behave in such a manner. I wanted to inform you in advance that I will be taking legal action against your establishment for the way I was treated.
I trust that you will address this matter promptly and appropriately. I await your response.