Quest St Kilda Bayside

Great location, no doubt about that. However, the overall service was absolutely terrible. Upon arrival, we were greeted, and a deposit of $300 was taken from my credit card. Once we checked in, we discovered that the elevator was broken, and we had to carry our bags, pram, and other items through the emergency exit with no assistance offered by the staff. When we entered the room, it had a strong fishy smell, as if someone had cooked seafood inside. To make matters worse, we found half-eaten bread and leftover food inside the cupboard above the fridge. We immediately reported this to reception, and they offered to change our room, but since we had a tight schedule, we decided to leave the premises for the day. Later that evening, while I was hosting a dinner, I received a call from the receptionist claiming that I had not paid for the room and accusing me of using an illegal credit card. Shocked, I asked to speak to a manager right away, but the receptionist told me there was no manager on the premises because it was Sunday. She kept demanding my credit card details over the phone, which I found completely inappropriate and refused to provide. Despite my explanation, she continued to call several times during my dinner, insisting I return to the hotel and warning that if we weren’t back by 9 p.m., we would be locked out of our room. I explained that our clothes and my asthma medication were inside, and we needed access. We arrived back just before 9 p.m., where the situation escalated further. When I calmly asked why the room charge wasn’t processed at check-in when the $300 deposit was authorized, the receptionist was unable to answer and became defensive. She then called the manager, who arrived and immediately accused me of being rude pointing fingers and raising her voice. Yes, I was upset, but for a very valid reason. Where was this manager when I requested speak to before this escalation? Eventually, after calling security and making a scene, the manager realized the hotel had made a serious mistake and finally apologized though only after having no other choice. This experience was extremely stressful and unprofessional. A great location cannot make up for the complete lack of customer service, respect, and accountability shown by the staff.

I always love staying at Quest Bayside and have returned many times. As a support worker, I often bring clients when we have events or appointments in Melbourne, and the experience is always positive. I usually request Room A17 as it is spacious, extremely comfortable, and feels like a home away from home. The staff are consistently welcoming, friendly, and professional, which makes every stay even more enjoyable. I’ve never had a single complaint and would happily recommend Quest Bayside to anyone looking for comfort, reliability, and great service.

This was my honest review... Rooms: there was rubbish from other guests and I would not recommend staying. I highly recommend to not use the kitchen! Service: The service is very poor... They were so rude and they don't listen. Also, good thing is that it's cozy and it's away from the crowds. Just understand that is not your fault. I would not recommend staying here by the way.

I always stay at The Quest St. Kilda Bayside when I visit Australia from abroad, it is my favorite place to start my month long visit. I love the area, I love the proximity to the beach and Acland St. And not least the ease of public transport to get into the city and beyond. I hope to stay here many more times in the future,

Very clean, spacious apartment. A bit out of the way for us though. Being disabled, it was difficult to access public transport as it was up a hill from the tram stop. The apartment was lovely.

As always amazing experience with Quest Bayside during our stay. Staff as always so accommodating and friendly to our requests. Our rooms always serviced and cleaned to perfection while we are out. Car is always securely parked in the premises. Just like before will be back again. Thank you :)

They make the room everyday.. towels can be changed as per request. Location is good if u drive.. overall pretty clean.. will recommend it

Superb hospitality. The team went out of their way to make our stay memorable. Definitely recommend!