C L.
Yelp
They say they give vouchers in the event of inclement weather, but that's a lie. None was ever offered. No refund. No nothing. I guess they can get away with abusing locals like that!
I've been to dozens of hot springs, resorts etc. Although this place is fancy and filled with tourists, they are heartless and greedy. They do not care that their customers have a good experience. Maybe instead of taking people's money and not giving them the experience they expected, when you shut down, you could instead offer them a complimentary beverage or something to appease people. You know, be hospitable. Not take their money and tell them to take a hike when they ask for a credit, return, coupling, anything. It's the principle, not the money. Get it?
Quinn's management doesn't think long term, appreciating locals who have the power to refer others...or not, or worse yet broadcast their failings. They underestimate the power of word of mouth. They don't care that they have high turn-over as employees who aren't happy there either. They don't care. They have enough out of town business to just rifle through people. I wonder if they even get repeat business?
This place took my money, did not give me the product I paid for, offered no refund, no credit, no voucher, and embarrassed me and and my guest---who now thinks Americans are inhospitable. She literally thinks people here hated her. "Hated her" were her exact words. Quinn's has no idea how far reaching their "money-first" "hospitality last" attitude goes.
So now, I don't want their voucher, or their credit because I never plan on going there ever again, nor will I recommend their busy to friends, family, out-of-towners, or in my last case, international guests. They are a poor reflection of American hospitality.
Any other business would apologize for taking your money and giving you nothing in return. Because I think that's called....theft. Boycott Quinn's!