Mokrane Ouzane
Google
Breakfast is excellent, as always! That’s actually what made me want to come back after my first visit in July, when everything was perfect – warm welcome, help with the luggage, tips about the area… it was a truly memorable experience.
Unfortunately, my second visit was the complete opposite. The welcome was cold: we were only given one menu even though we were two people, no help with luggage, no directions to our room or information about the surroundings. The staff member on duty seemed annoyed by our presence and behaved the same way with other guests – including a child who simply asked for Nutella and got a blunt “no,” which surprised everyone around.
The room itself was fine, but the bathroom is extremely cramped: the door gets stuck against the toilet, which is surprising for a 4‑star hotel.
In short: fantastic first stay, very disappointing second stay. Breakfast remains top‑notch, but the quality of the welcome seems to depend far too much on the staff member present. A real shame.