Quinta do Monte

We stayed here because it was close to the hike we wanted to do. We did not expect much, but we were really surprised by the beauty of the property. Also the receptionist was really kind and was very helpful. We left early and they made us a breakfast package to go. Also the welcome drink was surprisingly good.

Staying at Quinta do Monte was an absolute delight! The breakfast is truly amazing, with a variety of fresh and delicious options to start your day. The staff is incredibly friendly, attentive, and always ready to help, making the experience even more special. The hotel offers convenient parking and additional activities for guests to enjoy during their stay. But the real highlight is the breathtaking view from the hotel — it’s simply the most stunning view you could ask for! Quinta do Monte is a perfect choice for anyone seeking a peaceful, beautiful, and welcoming place to stay on Madeira. Highly recommended!

Good Hotel on the top of the Mountain, walking distance to the bus stop and cable car station! The tall guy, Mr Jose from reception provided excellent service, giving useful tips and assistance. I had a morning flight to catch and they delivered the breakfast in my room at 6:30 am. Highly recommend this hotel for the Madeira visitors! Budget-friendly and on the top!

The good: The hotel looks exactly like in the photos. The garden is very big and very beautiful, the view from the garden and from the rooms is very nice. The breakfast was good, not many options but enough for any taste. The room was spacious and clean. The cleaning staff did a great job. The furniture is old but I guess it kinda adds to the charm. They have an exist near the cable car and the entrance to Monte Palace Tropical Garden and a lot of roads and alleys inside the garden, so it's easy to get around. The bad: The moment we arrived we were told the pool wasn't heated and we booked the hotel mainly for the heated pool and the gardens. When we got to the room we saw the heating wasn't working. The receptionist wasn't helpful at all, she expected us to stay in the room as it was. After a lot of discussions we received a small electric heater, kept together with duct tape and too small for the entire room, not to mention the bathroom. We wanted another room or our money back, in order to go to another hotel. No additional help was provided, they refused to change our room and refused to give us our money back. It was like I was talking to a wall. I had to call Booking to help us out. I never had to ask Booking for help, at any other accommodation, that's how inflexible the receptionist was. Only when Booking intervened did we receive a second electric heater, that we had to put in place with a hanger, because it would fall down. All this took 3 hours. I slept with 3 blankets and both electric heaters on max. The bathroom was cold and the vent wasn't working. The next day we found out the heating wasn't working in the entire hotel. We stayed for the entire booking - 7 nights and nothing was resolved Wifi never worked. Oh, and to top it all off, they sent me a cake to my room for my birthday. We didn't ask for it, but I thought it was a nice gesture, considering we started on the wrong foot. Well, at check-out, they asked us to PAY FOR IT. What a nice parting gift :). Keep in mind they present themselves as a 5 star hotel.

Perfect place to stay ! Spacious rooms , stylish bar, helpful service. Nothing could be better here. Thank you for the welcome drink!

I have tried to contact the hotel by phone many times to arrange a reservation and ask questions. No response. After multiple efforts I got once the feedback that they only respond on Booking.com. I posted questions to the property on Booking.com, then first they did not answer, then they answered referring me to non available nformation on Booking.com. Finally I got an answer, a rude one and I cancelled the reservation.

Beautiful,charming hotel with excellent views surrounded by lovely gardens.

Stayed there twice, very special Hotel with amazing gardens & views. Breakfast is a banquet of hot & cold food. Best range of fresh fruit, breads, cereals & cooked food, served in a Lovely garden room, with stunning views, down to the sea.