Quinta do Monte

A beautiful, quiet location and a hotel worth staying at. Staff very accommodating. Room service good. Easy access via cable car down to Funchal for entertainment! Situated in beautiful surroundings with exceptional gardens with all manner of sub-tropical plants. Very pleasant stay!

Well, you have a good view from a hotel but I would rather book a hotel in the city centre. Not much restaurants around to have lunch or dinner. The room service did not replace the towels daily. For 4 nights gotta use the same towel. The AC wasn’t working. Even after reporting multiple times no one bothered to fix. Requested to just extend 1 hr for check-out but they denied. The phone in the room was out of service. WiFi was terrible for 2 days. So decided to what would you prefer. 568 euros was just waste of money.

A very disappointing stay at this hotel. The location is extremely difficult to access, hidden within narrow alleys that make it nearly impossible to reach by car. Upon arrival, we were given a room where the air conditioning did not work, and the only solution offered was a small fan. The staff refused to change our room. The bathroom itself was fine, but the floor was in a terrible state – dirty and unpleasant. When we asked for it to be cleaned, the staff only passed a rag over it, which left a bad smell without actually cleaning. Service throughout our stay was unhelpful and unprofessional. Rather than offering solutions, the staff told us that if we were unhappy, we could move to another hotel – during peak season, when it is unrealistic to find alternative accommodation at a reasonable price. Overall, the experience was extremely disappointing, and I would not recommend this hotel.

I’ve been traveling around the world for many years and have experienced a wide range of hospitality. In times of emergency, I’ve always found that people are willing to help and show understanding. Unfortunately, that was not the case here. While I was in Madeira, my father became suddenly and seriously ill. I informed this hotel several days in advance about the situation and had to cancel my stay. Every other hotel on my itinerary responded with compassion and waived their cancellation fees—except this one. Despite the circumstances, this hotel prioritized profit over empathy. The way they handled the situation was cold and unaccommodating, adding unnecessary stress during an already difficult time. For me, this is not just about policy—it’s about basic human decency. I do not recommend this place.

A lovely traditional hotel - clean spacious rooms with balcony, friendly efficient staff, excellent breakfast and a beautiful setting.

Very pleasant experience in this magnificent place. The rooms are incredible, and the location just as amazing! We’re absolutely delighted.

The service was extremely disappointing. The customer service was poor, and the manager showed a very unprofessional attitude. It is clear that the well-being of the client is not a priority here; the only focus seems to be on profit. I would not recommend this place.

Good Hotel on the top of the Mountain, walking distance to the bus stop and cable car station! The tall guy, Mr Jose from reception provided excellent service, giving useful tips and assistance. I had a morning flight to catch and they delivered the breakfast in my room at 6:30 am. Highly recommend this hotel for the Madeira visitors! Budget-friendly and on the top!